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The Tweed Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 239 100% 100%
2016–17 235 100% 100%
2015–16 244 100% 100%
2014–15 275 100% 100%
2013–14 288 100% 100%
2012–13 340 100% 100%
2011–12 319 100% 100%
Year Quarter Number of patients Patients treated immediately Peer group average
2017–18 Apr–Jun 56 100% 100%
2017–18 Jan–Mar 65 100% 100%
2017–18 Oct–Dec 56 100% 100%
2017–18 Jul–Sep 62 100% 100%
2016–17 Apr–Jun 63 100% 100%
2016–17 Jan–Mar 59 100% 100%
2016–17 Oct–Dec 59 100% 100%
2016–17 Jul–Sep 54 100% 100%
2015–16 Apr–Jun 52 100% 100%
2015–16 Jan–Mar 61 100% 100%
2015–16 Oct–Dec 72 100% 100%
2015–16 Jul–Sep 59 100% 100%
2014–15 Apr–Jun 65 100% 99%
2014–15 Jan–Mar 51 100% 99%
2014–15 Oct–Dec 85 100% 100%
2014–15 Jul–Sep 74 100% 100%
2013–14 Apr–Jun 63 100% 100%
2013–14 Jan–Mar 79 100% 100%
2013–14 Oct–Dec 68 100% 100%
2013–14 Jul–Sep 78 100% 100%
2012–13 Apr–Jun 82 100% 100%
2012–13 Jan–Mar 88 100% 100%
2012–13 Oct–Dec 84 100% 100%
2012–13 Jul–Sep 86 100% 100%
2011–12 Apr–Jun 59 100% 100%
2011–12 Jan–Mar 86 100% 100%
2011–12 Oct–Dec 107 100% 100%
2011–12 Jul–Sep 67 100% 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 92% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 77%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 6,831 92% 77%
2016–17 6,421 91% 76%
2015–16 6,548 92% 77%
2014–15 6,483 91% 80%
2013–14 5,634 93% 84%
2012–13 4,800 90% 84%
2011–12 3,960 76% 81%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 1,593 91% 78%
2017–18 Jan–Mar 1,685 92% 77%
2017–18 Oct–Dec 1,734 93% 77%
2017–18 Jul–Sep 1,819 89% 74%
2016–17 Apr–Jun 1,788 93% 78%
2016–17 Jan–Mar 1,494 90% 77%
2016–17 Oct–Dec 1,536 91% 77%
2016–17 Jul–Sep 1,603 91% 74%
2015–16 Apr–Jun 1,490 94% 78%
2015–16 Jan–Mar 1,540 93% 77%
2015–16 Oct–Dec 1,681 93% 78%
2015–16 Jul–Sep 1,837 89% 76%
2014–15 Apr–Jun 1,734 93% 80%
2014–15 Jan–Mar 1,724 90% 80%
2014–15 Oct–Dec 1,521 91% 80%
2014–15 Jul–Sep 1,504 89% 79%
2013–14 Apr–Jun 1,442 93% 84%
2013–14 Jan–Mar 1,474 93% 84%
2013–14 Oct–Dec 1,402 95% 84%
2013–14 Jul–Sep 1,316 91% 83%
2012–13 Apr–Jun 1,226 90% 84%
2012–13 Jan–Mar 1,231 89% 84%
2012–13 Oct–Dec 1,267 90% 84%
2012–13 Jul–Sep 1,076 90% 82%
2011–12 Apr–Jun 1,061 81% 83%
2011–12 Jan–Mar 957 76% 81%
2011–12 Oct–Dec 1,010 77% 81%
2011–12 Jul–Sep 932 71% 77%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 82% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 60%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 22,751 82% 60%
2016–17 22,836 83% 61%
2015–16 23,256 87% 63%
2014–15 20,826 86% 63%
2013–14 18,852 85% 65%
2012–13 18,202 74% 63%
2011–12 16,748 67% 62%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 5,357 87% 64%
2017–18 Jan–Mar 5,597 82% 61%
2017–18 Oct–Dec 5,762 84% 60%
2017–18 Jul–Sep 6,035 76% 54%
2016–17 Apr–Jun 5,438 83% 62%
2016–17 Jan–Mar 5,692 81% 62%
2016–17 Oct–Dec 5,787 84% 61%
2016–17 Jul–Sep 5,919 82% 58%
2015–16 Apr–Jun 5,676 90% 64%
2015–16 Jan–Mar 5,904 89% 64%
2015–16 Oct–Dec 5,733 87% 64%
2015–16 Jul–Sep 5,943 84% 60%
2014–15 Apr–Jun 5,301 89% 65%
2014–15 Jan–Mar 5,321 86% 65%
2014–15 Oct–Dec 5,193 86% 62%
2014–15 Jul–Sep 5,011 83% 60%
2013–14 Apr–Jun 4,526 90% 68%
2013–14 Jan–Mar 4,570 87% 67%
2013–14 Oct–Dec 4,774 88% 65%
2013–14 Jul–Sep 4,982 76% 61%
2012–13 Apr–Jun 4,653 77% 65%
2012–13 Jan–Mar 4,569 73% 64%
2012–13 Oct–Dec 4,505 75% 64%
2012–13 Jul–Sep 4,475 71% 58%
2011–12 Apr–Jun 4,205 71% 62%
2011–12 Jan–Mar 4,182 70% 64%
2011–12 Oct–Dec 4,163 69% 62%
2011–12 Jul–Sep 4,198 58% 59%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 87% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 72%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 16,269 87% 72%
2016–17 16,109 88% 73%
2015–16 15,671 92% 73%
2014–15 14,804 91% 72%
2013–14 14,316 92% 72%
2012–13 13,655 85% 68%
2011–12 12,988 76% 66%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 3,801 91% 75%
2017–18 Jan–Mar 4,294 88% 73%
2017–18 Oct–Dec 4,228 88% 72%
2017–18 Jul–Sep 3,946 81% 67%
2016–17 Apr–Jun 3,853 87% 75%
2016–17 Jan–Mar 4,286 87% 73%
2016–17 Oct–Dec 4,184 90% 73%
2016–17 Jul–Sep 3,786 90% 70%
2015–16 Apr–Jun 3,896 93% 75%
2015–16 Jan–Mar 4,259 92% 74%
2015–16 Oct–Dec 3,909 92% 74%
2015–16 Jul–Sep 3,607 89% 70%
2014–15 Apr–Jun 3,367 94% 75%
2014–15 Jan–Mar 3,711 91% 73%
2014–15 Oct–Dec 3,960 89% 71%
2014–15 Jul–Sep 3,766 88% 69%
2013–14 Apr–Jun 3,579 94% 76%
2013–14 Jan–Mar 3,874 91% 73%
2013–14 Oct–Dec 3,520 93% 72%
2013–14 Jul–Sep 3,343 87% 68%
2012–13 Apr–Jun 3,238 89% 71%
2012–13 Jan–Mar 3,456 86% 69%
2012–13 Oct–Dec 3,441 86% 69%
2012–13 Jul–Sep 3,520 80% 64%
2011–12 Apr–Jun 3,291 83% 68%
2011–12 Jan–Mar 3,298 76% 68%
2011–12 Oct–Dec 3,318 76% 67%
2011–12 Jul–Sep 3,081 68% 63%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 98% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 92%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 4,178 98% 92%
2016–17 3,833 98% 92%
2015–16 3,951 99% 92%
2014–15 4,181 98% 92%
2013–14 4,443 98% 92%
2012–13 3,989 98% 90%
2011–12 3,907 93% 89%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 1,072 98% 93%
2017–18 Jan–Mar 1,096 98% 92%
2017–18 Oct–Dec 1,155 98% 92%
2017–18 Jul–Sep 855 95% 89%
2016–17 Apr–Jun 898 98% 93%
2016–17 Jan–Mar 1,109 97% 92%
2016–17 Oct–Dec 1,004 98% 92%
2016–17 Jul–Sep 822 98% 91%
2015–16 Apr–Jun 1,014 99% 93%
2015–16 Jan–Mar 1,029 99% 93%
2015–16 Oct–Dec 1,084 99% 93%
2015–16 Jul–Sep 824 99% 91%
2014–15 Apr–Jun 779 99% 92%
2014–15 Jan–Mar 1,074 99% 92%
2014–15 Oct–Dec 1,245 98% 91%
2014–15 Jul–Sep 1,083 97% 90%
2013–14 Apr–Jun 1,176 99% 93%
2013–14 Jan–Mar 1,154 98% 92%
2013–14 Oct–Dec 1,135 99% 92%
2013–14 Jul–Sep 978 96%* 90%
2012–13 Apr–Jun 950 98%* 91%
2012–13 Jan–Mar 1,144 98% 89%
2012–13 Oct–Dec 1,010 98% 90%
2012–13 Jul–Sep 885 97% 88%
2011–12 Apr–Jun 1,045 96% 90%
2011–12 Jan–Mar 986 93% 89%
2011–12 Oct–Dec 1,014 95% 89%
2011–12 Jul–Sep 862 89% 87%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 80% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 68%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 52,954 80% 68%
2016–17 51,824 83% 69%
2015–16 51,613 85% 69%
2014–15 48,148 83% 68%
2013–14 45,086 80% 67%
2012–13 42,647 70% 61%
2011–12 40,222 61% 57%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 12,483 78% 70%
2017–18 Jan–Mar 13,499 78% 69%
2017–18 Oct–Dec 13,652 84% 69%
2017–18 Jul–Sep 13,320 80% 64%
2016–17 Apr–Jun 12,605 84% 71%
2016–17 Jan–Mar 13,354 81% 70%
2016–17 Oct–Dec 13,173 83% 70%
2016–17 Jul–Sep 12,692 82% 66%
2015–16 Apr–Jun 12,603 87% 70%
2015–16 Jan–Mar 13,377 86% 72%
2015–16 Oct–Dec 12,934 85% 71%
2015–16 Jul–Sep 12,699 83% 65%
2014–15 Apr–Jun 11,548 85% 69%
2014–15 Jan–Mar 12,259 85% 70%
2014–15 Oct–Dec 12,486 84% 69%
2014–15 Jul–Sep 11,855 77% 65%
2013–14 Apr–Jun 11,167 81% 70%
2013–14 Jan–Mar 11,581 81% 69%
2013–14 Oct–Dec 11,241 80% 68%
2013–14 Jul–Sep 11,097 76% 63%
2012–13 Apr–Jun 10,488 72% 63%
2012–13 Jan–Mar 10,960 72% 62%
2012–13 Oct–Dec 10,723 71% 62%
2012–13 Jul–Sep 10,476 65% 56%
2011–12 Apr–Jun 10,148 64% 58%
2011–12 Jan–Mar 10,101 60% 59%
2011–12 Oct–Dec 10,213 63% 57%
2011–12 Jul–Sep 9,760 57% 54%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 66% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 51%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 240 66% 51%
2016–17 235 60% 52%
2015–16 245 72% 53%
2014–15 276 67% 51%
2013–14 288 65% 52%
2012–13 342 56% 48%
2011–12 321 51% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 57 66% 53%
2017–18 Jan–Mar 65 68% 53%
2017–18 Oct–Dec 56 71% 53%
2017–18 Jul–Sep 62 60% 45%
2016–17 Apr–Jun 63 73% 54%
2016–17 Jan–Mar 59 49% 55%
2016–17 Oct–Dec 59 53% 53%
2016–17 Jul–Sep 54 67% 48%
2015–16 Apr–Jun 52 71% 53%
2015–16 Jan–Mar 61 85% 57%
2015–16 Oct–Dec 72 64% 56%
2015–16 Jul–Sep 60 68% 47%
2014–15 Apr–Jun 65 66% 51%
2014–15 Jan–Mar 52 80% 54%
2014–15 Oct–Dec 85 67% 53%
2014–15 Jul–Sep 74 59% 46%
2013–14 Apr–Jun 63 62% 54%
2013–14 Jan–Mar 79 75% 57%
2013–14 Oct–Dec 68 65% 52%
2013–14 Jul–Sep 78 56% 46%
2012–13 Apr–Jun 83 57% 49%
2012–13 Jan–Mar 88 67% 52%
2012–13 Oct–Dec 85 47% 50%
2012–13 Jul–Sep 86 51% 42%
2011–12 Apr–Jun 59 64% 48%
2011–12 Jan–Mar 86 51% 49%
2011–12 Oct–Dec 108 49% 49%
2011–12 Jul–Sep 68 44% 42%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 65% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 60%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 6,856 65% 60%
2016–17 6,445 71% 59%
2015–16 6,572 73% 59%
2014–15 6,500 66% 57%
2013–14 5,645 59% 55%
2012–13 4,813 46% 47%
2011–12 3,998 32% 42%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,600 59% 62%
2017–18 Jan–Mar 1,691 61% 62%
2017–18 Oct–Dec 1,743 71% 61%
2017–18 Jul–Sep 1,822 67% 56%
2016–17 Apr–Jun 1,792 73% 62%
2016–17 Jan–Mar 1,498 69% 60%
2016–17 Oct–Dec 1,543 73% 60%
2016–17 Jul–Sep 1,612 68% 56%
2015–16 Apr–Jun 1,501 76% 60%
2015–16 Jan–Mar 1,541 76% 62%
2015–16 Oct–Dec 1,687 74% 61%
2015–16 Jul–Sep 1,843 68% 55%
2014–15 Apr–Jun 1,741 71% 57%
2014–15 Jan–Mar 1,727 70% 58%
2014–15 Oct–Dec 1,527 68% 58%
2014–15 Jul–Sep 1,505 54% 52%
2013–14 Apr–Jun 1,446 61% 57%
2013–14 Jan–Mar 1,475 61% 57%
2013–14 Oct–Dec 1,404 61% 55%
2013–14 Jul–Sep 1,320 53% 51%
2012–13 Apr–Jun 1,226 49% 50%
2012–13 Jan–Mar 1,232 50% 49%
2012–13 Oct–Dec 1,274 48% 49%
2012–13 Jul–Sep 1,081 36% 41%
2011–12 Apr–Jun 1,071 32% 42%
2011–12 Jan–Mar 968 31% 45%
2011–12 Oct–Dec 1,022 35% 42%
2011–12 Jul–Sep 937 32% 39%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 74% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 61%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 23,116 74% 61%
2016–17 23,179 76% 62%
2015–16 23,545 81% 62%
2014–15 21,072 77% 61%
2013–14 19,053 72% 59%
2012–13 18,515 59% 52%
2011–12 17,230 48% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 5,435 71% 63%
2017–18 Jan–Mar 5,693 70% 62%
2017–18 Oct–Dec 5,838 79% 61%
2017–18 Jul–Sep 6,150 74% 57%
2016–17 Apr–Jun 5,517 79% 64%
2016–17 Jan–Mar 5,780 75% 63%
2016–17 Oct–Dec 5,884 77% 63%
2016–17 Jul–Sep 5,998 76% 59%
2015–16 Apr–Jun 5,736 83% 63%
2015–16 Jan–Mar 5,979 81% 64%
2015–16 Oct–Dec 5,805 80% 64%
2015–16 Jul–Sep 6,025 80% 58%
2014–15 Apr–Jun 5,348 81% 62%
2014–15 Jan–Mar 5,379 80% 63%
2014–15 Oct–Dec 5,264 78% 62%
2014–15 Jul–Sep 5,081 70% 58%
2013–14 Apr–Jun 4,566 74% 62%
2013–14 Jan–Mar 4,613 74% 61%
2013–14 Oct–Dec 4,829 73% 60%
2013–14 Jul–Sep 5,045 67% 55%
2012–13 Apr–Jun 4,714 62% 55%
2012–13 Jan–Mar 4,655 61% 53%
2012–13 Oct–Dec 4,592 61% 53%
2012–13 Jul–Sep 4,554 53% 46%
2011–12 Apr–Jun 4,311 51% 48%
2011–12 Jan–Mar 4,301 48% 49%
2011–12 Oct–Dec 4,291 49% 47%
2011–12 Jul–Sep 4,327 44% 44%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 90% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 76%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 17,203 90% 76%
2016–17 17,025 92% 78%
2015–16 16,310 93% 78%
2014–15 15,449 92% 77%
2013–14 14,899 92% 76%
2012–13 14,413 85% 69%
2011–12 14,061 76% 66%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,982 88% 79%
2017–18 Jan–Mar 4,551 89% 77%
2017–18 Oct–Dec 4,491 93% 77%
2017–18 Jul–Sep 4,179 90% 73%
2016–17 Apr–Jun 4,066 92% 80%
2016–17 Jan–Mar 4,545 90% 79%
2016–17 Oct–Dec 4,422 92% 78%
2016–17 Jul–Sep 3,992 92% 76%
2015–16 Apr–Jun 4,045 93% 79%
2015–16 Jan–Mar 4,445 93% 80%
2015–16 Oct–Dec 4,051 94% 79%
2015–16 Jul–Sep 3,769 93% 74%
2014–15 Apr–Jun 3,495 94% 78%
2014–15 Jan–Mar 3,855 93% 78%
2014–15 Oct–Dec 4,160 93% 77%
2014–15 Jul–Sep 3,939 89% 74%
2013–14 Apr–Jun 3,718 92% 78%
2013–14 Jan–Mar 4,031 93% 76%
2013–14 Oct–Dec 3,641 92% 76%
2013–14 Jul–Sep 3,509 91% 72%
2012–13 Apr–Jun 3,387 87% 71%
2012–13 Jan–Mar 3,678 86% 71%
2012–13 Oct–Dec 3,605 85% 70%
2012–13 Jul–Sep 3,743 82% 65%
2011–12 Apr–Jun 3,488 80% 67%
2011–12 Jan–Mar 3,586 74% 67%
2011–12 Oct–Dec 3,600 78% 66%
2011–12 Jul–Sep 3,387 72% 63%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 96% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 90%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 5,532 96% 90%
2016–17 4,933 96% 91%
2015–16 4,927 98% 91%
2014–15 4,835 97% 90%
2013–14 5,180 97% 91%
2012–13 4,553 94% 87%
2011–12 4,612 89% 84%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,408 96% 91%
2017–18 Jan–Mar 1,497 96% 91%
2017–18 Oct–Dec 1,522 97% 91%
2017–18 Jul–Sep 1,105 95% 88%
2016–17 Apr–Jun 1,165 96% 92%
2016–17 Jan–Mar 1,470 96% 91%
2016–17 Oct–Dec 1,262 97% 91%
2016–17 Jul–Sep 1,036 97% 90%
2015–16 Apr–Jun 1,266 98% 91%
2015–16 Jan–Mar 1,351 97% 92%
2015–16 Oct–Dec 1,315 98% 92%
2015–16 Jul–Sep 995 98% 89%
2014–15 Apr–Jun 897 97% 91%
2014–15 Jan–Mar 1,244 97% 91%
2014–15 Oct–Dec 1,443 97% 90%
2014–15 Jul–Sep 1,251 96% 89%
2013–14 Apr–Jun 1,370 98% 91%
2013–14 Jan–Mar 1,379 97% 91%
2013–14 Oct–Dec 1,294 97% 91%
2013–14 Jul–Sep 1,137 97% 89%
2012–13 Apr–Jun 1,072 95% 89%
2012–13 Jan–Mar 1,302 94% 87%
2012–13 Oct–Dec 1,167 94% 87%
2012–13 Jul–Sep 1,012 93% 84%
2011–12 Apr–Jun 1,219 92% 86%
2011–12 Jan–Mar 1,160 88% 85%
2011–12 Oct–Dec 1,192 91% 84%
2011–12 Jul–Sep 1,041 86% 83%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 56% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 49%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 16,049 56% 49%
2016–17 16,269 61% 49%
2015–16 15,521 64% 48%
2014–15 17,442 58% 44%
2013–14 16,343 50% 42%
2012–13 15,615 34% 32%
2011–12 15,574 23% 24%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,672 52% 53%
2017–18 Jan–Mar 3,963 51% 52%
2017–18 Oct–Dec 4,177 64% 50%
2017–18 Jul–Sep 4,237 56% 43%
2016–17 Apr–Jun 4,324 66% 53%
2016–17 Jan–Mar 4,027 58% 51%
2016–17 Oct–Dec 4,053 61% 50%
2016–17 Jul–Sep 3,865 58% 44%
2015–16 Apr–Jun 3,822 68% 49%
2015–16 Jan–Mar 3,942 65% 51%
2015–16 Oct–Dec 3,909 64% 49%
2015–16 Jul–Sep 3,848 58% 41%
2014–15 Apr–Jun 4,211 63% 45%
2014–15 Jan–Mar 4,229 61% 46%
2014–15 Oct–Dec 4,484 61% 46%
2014–15 Jul–Sep 4,518 49% 39%
2013–14 Apr–Jun 4,159 54% 45%
2013–14 Jan–Mar 4,087 54% 44%
2013–14 Oct–Dec 4,009 51% 43%
2013–14 Jul–Sep 4,088 43% 36%
2012–13 Apr–Jun 3,846 37% 35%
2012–13 Jan–Mar 3,903 37% 34%
2012–13 Oct–Dec 4,025 38% 34%
2012–13 Jul–Sep 3,841 26% 24%
2011–12 Apr–Jun 3,803 25% 25%
2011–12 Jan–Mar 3,895 22% 27%
2011–12 Oct–Dec 3,983 24% 24%
2011–12 Jul–Sep 3,893 20% 20%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 91% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 36,905 91% 78%
2016–17 35,555 92% 80%
2015–16 36,089 95% 81%
2014–15 30,705 96% 81%
2013–14 28,742 96% 79%
2012–13 26,993 91% 74%
2011–12 24,569 85% 73%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 8,811 89% 80%
2017–18 Jan–Mar 9,536 89% 79%
2017–18 Oct–Dec 9,475 93% 79%
2017–18 Jul–Sep 9,083 91% 75%
2016–17 Apr–Jun 8,281 93% 81%
2016–17 Jan–Mar 9,327 91% 80%
2016–17 Oct–Dec 9,120 93% 80%
2016–17 Jul–Sep 8,827 92% 78%
2015–16 Apr–Jun 8,781 95% 81%
2015–16 Jan–Mar 9,434 95% 82%
2015–16 Oct–Dec 9,025 95% 82%
2015–16 Jul–Sep 8,849 94% 77%
2014–15 Apr–Jun 7,337 97% 82%
2014–15 Jan–Mar 8,030 97% 82%
2014–15 Oct–Dec 8,001 96% 81%
2014–15 Jul–Sep 7,337 95% 78%
2013–14 Apr–Jun 7,008 97% 82%
2013–14 Jan–Mar 7,494 96% 80%
2013–14 Oct–Dec 7,231 97% 80%
2013–14 Jul–Sep 7,009 95% 76%
2012–13 Apr–Jun 6,632 92% 76%
2012–13 Jan–Mar 7,047 92% 75%
2012–13 Oct–Dec 6,689 90% 74%
2012–13 Jul–Sep 6,625 88% 70%
2011–12 Apr–Jun 6,329 87% 74%
2011–12 Jan–Mar 6,190 84% 74%
2011–12 Oct–Dec 6,213 87% 73%
2011–12 Jul–Sep 5,837 82% 70%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 2 hours 12 minutes. The length of time until most patients (90%) had departed was 5 hours 42 minutes, compared to its national peer group performance of 7 hours 38 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 52,954 2hrs12mins 5hrs42mins 7hrs38mins
2016–17 51,824 2hrs7mins 5hrs14mins 7hrs19mins
2015–16 51,613 1hr52mins 4hrs46mins 7hrs20mins
2014–15 48,148 1hr54mins 5hrs20mins 7hrs49mins
2013–14 45,086 1hr54mins 5hrs59mins 7hrs54mins
2012–13 42,647 2hrs30mins 7hrs41mins 9hrs3mins
2011–12 40,222 3hrs4mins 10hrs36mins 9hrs50mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 12,483 2hrs10mins 6hrs9mins 7hrs21mins
2017–18 Jan–Mar 13,499 2hrs11mins 6hrs10mins 7hrs21mins
2017–18 Oct–Dec 13,652 2hrs3mins 4hrs51mins 7hrs26mins
2017–18 Jul–Sep 13,320 2hrs22mins 5hrs54mins 8hrs25mins
2016–17 Apr–Jun 12,605 2hrs8mins 4hrs59mins 7hrs3mins
2016–17 Jan–Mar 13,354 2hrs10mins 5hrs32mins 7hrs6mins
2016–17 Oct–Dec 13,173 2hrs3mins 5hrs2mins 7hrs11mins
2016–17 Jul–Sep 12,692 2hrs6mins 5hrs25mins 7hrs57mins
2015–16 Apr–Jun 12,603 1hr51mins 4hrs32mins 7hrs17mins
2015–16 Jan–Mar 13,377 1hr51mins 4hrs42mins 6hrs52mins
2015–16 Oct–Dec 12,934 1hr50mins 4hrs45mins 7hrs2mins
2015–16 Jul–Sep 12,699 1hr55mins 5hrs9mins 8hrs17mins
2014–15 Apr–Jun 11,548 1hr50mins 4hrs55mins 7hrs38mins
2014–15 Jan–Mar 12,259 1hr48mins 4hrs59mins 7hrs30mins
2014–15 Oct–Dec 12,486 1hr54mins 5hrs11mins 7hrs35mins
2014–15 Jul–Sep 11,855 2hrs6mins 6hrs17mins 8hrs38mins
2013–14 Apr–Jun 11,167 1hr49mins 5hrs39mins 7hrs33mins
2013–14 Jan–Mar 11,581 1hr51mins 5hrs43mins 7hrs36mins
2013–14 Oct–Dec 11,241 1hr52mins 5hrs42mins 7hrs43mins
2013–14 Jul–Sep 11,097 2hrs3mins 6hrs51mins 8hrs47mins
2012–13 Apr–Jun 10,488 2hrs22mins 7hrs22mins 8hrs41mins
2012–13 Jan–Mar 10,960 2hrs23mins 7hrs6mins 8hrs32mins
2012–13 Oct–Dec 10,723 2hrs32mins 7hrs9mins 8hrs34mins
2012–13 Jul–Sep 10,476 2hrs46mins 9hrs22mins 10hrs34mins
2011–12 Apr–Jun 10,148 2hrs49mins 10hrs6mins 9hrs41mins
2011–12 Jan–Mar 10,101 3hrs4mins 10hrs54mins 9hrs7mins
2011–12 Oct–Dec 10,213 2hrs55mins 9hrs48mins 9hrs40mins
2011–12 Jul–Sep 9,760 3hrs25mins 11hrs53mins 10hrs59mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 3 hours 43 minutes. The length of time until most patients (90%) had departed was 10 hours 5 minutes, compared to its national peer group performance of 10 hours 48 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 16,049 3hrs43mins 10hrs5mins 10hrs48mins
2016–17 16,269 3hrs34mins 8hrs8mins 10hrs25mins
2015–16 15,521 3hrs28mins 7hrs3mins 10hrs42mins
2014–15 17,442 3hrs39mins 8hrs3mins 12hrs36mins
2013–14 16,343 3hrs59mins 9hrs26mins 12hrs43mins
2012–13 15,615 5hrs11mins 12hrs1min 15hrs23mins
2011–12 15,574 6hrs40mins 17hrs15mins 16hrs12mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 3,672 3hrs53mins 11hrs24mins 10hrs11mins
2017–18 Jan–Mar 3,963 3hrs57mins 12hrs29mins 9hrs54mins
2017–18 Oct–Dec 4,177 3hrs25mins 7hrs13mins 10hrs11mins
2017–18 Jul–Sep 4,237 3hrs47mins 11hrs5mins 13hrs9mins
2016–17 Apr–Jun 4,324 3hrs24mins 7hrs8mins 9hrs45mins
2016–17 Jan–Mar 4,027 3hrs39mins 9hrs45mins 9hrs48mins
2016–17 Oct–Dec 4,053 3hrs34mins 7hrs27mins 10hrs8mins
2016–17 Jul–Sep 3,865 3hrs40mins 9hrs20mins 12hrs5mins
2015–16 Apr–Jun 3,822 3hrs19mins 6hrs27mins 10hrs28mins
2015–16 Jan–Mar 3,942 3hrs25mins 6hrs56mins 9hrs32mins
2015–16 Oct–Dec 3,909 3hrs28mins 6hrs57mins 9hrs51mins
2015–16 Jul–Sep 3,848 3hrs40mins 8hrs12mins 13hrs27mins
2014–15 Apr–Jun 4,211 3hrs30mins 7hrs2mins 11hrs57mins
2014–15 Jan–Mar 4,229 3hrs35mins 8hrs7mins 11hrs27mins
2014–15 Oct–Dec 4,484 3hrs34mins 7hrs36mins 11hrs55mins
2014–15 Jul–Sep 4,518 4hrs8mins 9hrs51mins 15hrs16mins
2013–14 Apr–Jun 4,159 3hrs49mins 8hrs43mins 12hrs18mins
2013–14 Jan–Mar 4,087 3hrs50mins 9hrs0mins 11hrs39mins
2013–14 Oct–Dec 4,009 3hrs55mins 8hrs55mins 11hrs45mins
2013–14 Jul–Sep 4,088 4hrs36mins 11hrs0mins 15hrs16mins
2012–13 Apr–Jun 3,846 4hrs59mins 11hrs39mins 14hrs36mins
2012–13 Jan–Mar 3,903 4hrs59mins 10hrs31mins 14hrs0mins
2012–13 Oct–Dec 4,025 4hrs49mins 10hrs36mins 13hrs52mins
2012–13 Jul–Sep 3,841 6hrs13mins 15hrs21mins 18hrs33mins
2011–12 Apr–Jun 3,803 6hrs32mins 16hrs19mins 16hrs27mins
2011–12 Jan–Mar 3,895 6hrs48mins 18hrs3mins 14hrs35mins
2011–12 Oct–Dec 3,983 6hrs14mins 15hrs37mins 15hrs26mins
2011–12 Jul–Sep 3,893 7hrs8mins 18hrs36mins 18hrs4mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 1 hour 43 minutes. The length of time until most patients (90%) had departed was 3 hours 56 minutes, compared to its national peer group performance of 5 hours 44 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 36,905 1hr43mins 3hrs56mins 5hrs44mins
2016–17 35,555 1hr38mins 3hrs43mins 5hrs27mins
2015–16 36,089 1hr25mins 3hrs23mins 5hrs22mins
2014–15 30,705 1hr18mins 3hrs10mins 5hrs22mins
2013–14 28,742 1hr14mins 3hrs5mins 5hrs31mins
2012–13 26,993 1hr40mins 3hrs56mins 6hrs8mins
2011–12 24,569 1hr57mins 4hrs38mins 6hrs14mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 8,811 1hr39mins 4hrs13mins 5hrs33mins
2017–18 Jan–Mar 9,536 1hr42mins 4hrs7mins 5hrs41mins
2017–18 Oct–Dec 9,475 1hr37mins 3hrs38mins 5hrs40mins
2017–18 Jul–Sep 9,083 1hr52mins 3hrs55mins 6hrs1min
2016–17 Apr–Jun 8,281 1hr38mins 3hrs38mins 5hrs18mins
2016–17 Jan–Mar 9,327 1hr41mins 3hrs49mins 5hrs25mins
2016–17 Oct–Dec 9,120 1hr34mins 3hrs37mins 5hrs25mins
2016–17 Jul–Sep 8,827 1hr38mins 3hrs45mins 5hrs39mins
2015–16 Apr–Jun 8,781 1hr25mins 3hrs22mins 5hrs18mins
2015–16 Jan–Mar 9,434 1hr26mins 3hrs25mins 5hrs10mins
2015–16 Oct–Dec 9,025 1hr22mins 3hrs23mins 5hrs14mins
2015–16 Jul–Sep 8,849 1hr26mins 3hrs23mins 5hrs46mins
2014–15 Apr–Jun 7,337 1hr14mins 3hrs5mins 5hrs9mins
2014–15 Jan–Mar 8,030 1hr15mins 3hrs5mins 5hrs14mins
2014–15 Oct–Dec 8,001 1hr19mins 3hrs7mins 5hrs21mins
2014–15 Jul–Sep 7,337 1hr24mins 3hrs22mins 5hrs40mins
2013–14 Apr–Jun 7,008 1hr10mins 2hrs56mins 5hrs14mins
2013–14 Jan–Mar 7,494 1hr15mins 3hrs6mins 5hrs25mins
2013–14 Oct–Dec 7,231 1hr13mins 3hrs4mins 5hrs30mins
2013–14 Jul–Sep 7,009 1hr19mins 3hrs14mins 5hrs52mins
2012–13 Apr–Jun 6,632 1hr33mins 3hrs44mins 5hrs51mins
2012–13 Jan–Mar 7,047 1hr37mins 3hrs46mins 5hrs57mins
2012–13 Oct–Dec 6,689 1hr42mins 3hrs58mins 6hrs5mins
2012–13 Jul–Sep 6,625 1hr51mins 4hrs18mins 6hrs39mins
2011–12 Apr–Jun 6,329 1hr50mins 4hrs28mins 6hrs4mins
2011–12 Jan–Mar 6,190 1hr59mins 4hrs43mins 6hrs2mins
2011–12 Oct–Dec 6,213 1hr52mins 4hrs22mins 6hrs16mins
2011–12 Jul–Sep 5,837 2hrs11mins 5hrs3mins 6hrs35mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 52,954 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 52,954
2016–17 51,824
2015–16 51,613
2014–15 48,148
2013–14 45,086
2012–13 42,647
2011–12 40,222
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 12,483
2017–18 Jan–Mar 13,499
2017–18 Oct–Dec 13,652
2017–18 Jul–Sep 13,320
2016–17 Apr–Jun 12,605
2016–17 Jan–Mar 13,354
2016–17 Oct–Dec 13,173
2016–17 Jul–Sep 12,692
2015–16 Apr–Jun 12,603
2015–16 Jan–Mar 13,377
2015–16 Oct–Dec 12,934
2015–16 Jul–Sep 12,699
2014–15 Apr–Jun 11,548
2014–15 Jan–Mar 12,259
2014–15 Oct–Dec 12,486
2014–15 Jul–Sep 11,855
2013–14 Apr–Jun 11,167
2013–14 Jan–Mar 11,581
2013–14 Oct–Dec 11,241
2013–14 Jul–Sep 11,097
2012–13 Apr–Jun 10,488
2012–13 Jan–Mar 10,960
2012–13 Oct–Dec 10,723
2012–13 Jul–Sep 10,476
2011–12 Apr–Jun 10,148
2011–12 Jan–Mar 10,101
2011–12 Oct–Dec 10,213
2011–12 Jul–Sep 9,760

Resuscitation presentations (require treatment immediately)

In 2017–18, 240 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 240
2016–17 235
2015–16 245
2014–15 276
2013–14 288
2012–13 342
2011–12 321
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 57
2017–18 Jan–Mar 65
2017–18 Oct–Dec 56
2017–18 Jul–Sep 62
2016–17 Apr–Jun 63
2016–17 Jan–Mar 59
2016–17 Oct–Dec 59
2016–17 Jul–Sep 54
2015–16 Apr–Jun 52
2015–16 Jan–Mar 61
2015–16 Oct–Dec 72
2015–16 Jul–Sep 60
2014–15 Apr–Jun 65
2014–15 Jan–Mar 52
2014–15 Oct–Dec 85
2014–15 Jul–Sep 74
2013–14 Apr–Jun 63
2013–14 Jan–Mar 79
2013–14 Oct–Dec 68
2013–14 Jul–Sep 78
2012–13 Apr–Jun 83
2012–13 Jan–Mar 88
2012–13 Oct–Dec 85
2012–13 Jul–Sep 86
2011–12 Apr–Jun 59
2011–12 Jan–Mar 86
2011–12 Oct–Dec 108
2011–12 Jul–Sep 68

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 6,856 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 6,856
2016–17 6,445
2015–16 6,572
2014–15 6,500
2013–14 5,645
2012–13 4,813
2011–12 3,998
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,600
2017–18 Jan–Mar 1,691
2017–18 Oct–Dec 1,743
2017–18 Jul–Sep 1,822
2016–17 Apr–Jun 1,792
2016–17 Jan–Mar 1,498
2016–17 Oct–Dec 1,543
2016–17 Jul–Sep 1,612
2015–16 Apr–Jun 1,501
2015–16 Jan–Mar 1,541
2015–16 Oct–Dec 1,687
2015–16 Jul–Sep 1,843
2014–15 Apr–Jun 1,741
2014–15 Jan–Mar 1,727
2014–15 Oct–Dec 1,527
2014–15 Jul–Sep 1,505
2013–14 Apr–Jun 1,446
2013–14 Jan–Mar 1,475
2013–14 Oct–Dec 1,404
2013–14 Jul–Sep 1,320
2012–13 Apr–Jun 1,226
2012–13 Jan–Mar 1,232
2012–13 Oct–Dec 1,274
2012–13 Jul–Sep 1,081
2011–12 Apr–Jun 1,071
2011–12 Jan–Mar 968
2011–12 Oct–Dec 1,022
2011–12 Jul–Sep 937

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 23,116 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 23,116
2016–17 23,179
2015–16 23,545
2014–15 21,072
2013–14 19,053
2012–13 18,515
2011–12 17,230
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 5,435
2017–18 Jan–Mar 5,693
2017–18 Oct–Dec 5,838
2017–18 Jul–Sep 6,150
2016–17 Apr–Jun 5,517
2016–17 Jan–Mar 5,780
2016–17 Oct–Dec 5,884
2016–17 Jul–Sep 5,998
2015–16 Apr–Jun 5,736
2015–16 Jan–Mar 5,979
2015–16 Oct–Dec 5,805
2015–16 Jul–Sep 6,025
2014–15 Apr–Jun 5,348
2014–15 Jan–Mar 5,379
2014–15 Oct–Dec 5,264
2014–15 Jul–Sep 5,081
2013–14 Apr–Jun 4,566
2013–14 Jan–Mar 4,613
2013–14 Oct–Dec 4,829
2013–14 Jul–Sep 5,045
2012–13 Apr–Jun 4,714
2012–13 Jan–Mar 4,655
2012–13 Oct–Dec 4,592
2012–13 Jul–Sep 4,554
2011–12 Apr–Jun 4,311
2011–12 Jan–Mar 4,301
2011–12 Oct–Dec 4,291
2011–12 Jul–Sep 4,327

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 17,203 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 17,203
2016–17 17,025
2015–16 16,310
2014–15 15,449
2013–14 14,899
2012–13 14,413
2011–12 14,061
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,982
2017–18 Jan–Mar 4,551
2017–18 Oct–Dec 4,491
2017–18 Jul–Sep 4,179
2016–17 Apr–Jun 4,066
2016–17 Jan–Mar 4,545
2016–17 Oct–Dec 4,422
2016–17 Jul–Sep 3,992
2015–16 Apr–Jun 4,045
2015–16 Jan–Mar 4,445
2015–16 Oct–Dec 4,051
2015–16 Jul–Sep 3,769
2014–15 Apr–Jun 3,495
2014–15 Jan–Mar 3,855
2014–15 Oct–Dec 4,160
2014–15 Jul–Sep 3,939
2013–14 Apr–Jun 3,718
2013–14 Jan–Mar 4,031
2013–14 Oct–Dec 3,641
2013–14 Jul–Sep 3,509
2012–13 Apr–Jun 3,387
2012–13 Jan–Mar 3,678
2012–13 Oct–Dec 3,605
2012–13 Jul–Sep 3,743
2011–12 Apr–Jun 3,488
2011–12 Jan–Mar 3,586
2011–12 Oct–Dec 3,600
2011–12 Jul–Sep 3,387

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 5,532 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 5,532
2016–17 4,933
2015–16 4,927
2014–15 4,835
2013–14 5,180
2012–13 4,553
2011–12 4,612
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,408
2017–18 Jan–Mar 1,497
2017–18 Oct–Dec 1,522
2017–18 Jul–Sep 1,105
2016–17 Apr–Jun 1,165
2016–17 Jan–Mar 1,470
2016–17 Oct–Dec 1,262
2016–17 Jul–Sep 1,036
2015–16 Apr–Jun 1,266
2015–16 Jan–Mar 1,351
2015–16 Oct–Dec 1,315
2015–16 Jul–Sep 995
2014–15 Apr–Jun 897
2014–15 Jan–Mar 1,244
2014–15 Oct–Dec 1,443
2014–15 Jul–Sep 1,251
2013–14 Apr–Jun 1,370
2013–14 Jan–Mar 1,379
2013–14 Oct–Dec 1,294
2013–14 Jul–Sep 1,137
2012–13 Apr–Jun 1,072
2012–13 Jan–Mar 1,302
2012–13 Oct–Dec 1,167
2012–13 Jul–Sep 1,012
2011–12 Apr–Jun 1,219
2011–12 Jan–Mar 1,160
2011–12 Oct–Dec 1,192
2011–12 Jul–Sep 1,041