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South East Regional Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 80 100% 100%
2016–17 53 100% 99%
2015–16 37 100% 100%
2014–15 48 100% 99%
2013–14 61 100% 100%
2012–13 48 100% 100%
2011–12 39 100% 99%

NP Reported data did not meet the criteria to calculate this indicator.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated immediately Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 13 100% 100%
2017–18 Jan–Mar 28 100% 100%
2017–18 Oct–Dec 21 100% 100%
2017–18 Jul–Sep 18 100% 99%
2016–17 Apr–Jun 9 NP 98%
2016–17 Jan–Mar 20 100% 99%
2016–17 Oct–Dec 14 100% 100%
2016–17 Jul–Sep 10 100% 100%
2015–16 Apr–Jun 12 100% 99%
2015–16 Jan–Mar 12 100% 100%
2015–16 Oct–Dec 9 NP 100%
2015–16 Jul–Sep <5 NP 100%
2014–15 Apr–Jun 18 100% 99%
2014–15 Jan–Mar 11 100% 99%
2014–15 Oct–Dec 12 100% 100%
2014–15 Jul–Sep 7 NP 100%
2013–14 Apr–Jun 12 100% 99%
2013–14 Jan–Mar 15 100% 99%
2013–14 Oct–Dec 18 100%* 99%
2013–14 Jul–Sep 16 100% 100%
2012–13 Apr–Jun 21 100% 100%
2012–13 Jan–Mar 5 NP 100%
2012–13 Oct–Dec 8 NP 100%
2012–13 Jul–Sep 14 100% 100%
2011–12 Apr–Jun 11 100% 99%
2011–12 Jan–Mar 14 100% 99%
2011–12 Oct–Dec 7 NP 99%
2011–12 Jul–Sep 7 NP 98%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 75% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 84%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 1,942 75% 84%
2016–17 1,576 82% 84%
2015–16 1,021 80% 83%
2014–15 815 86% 86%
2013–14 896 82% 85%
2012–13 797 68% 87%
2011–12 676 64% 83%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 473 70% 83%
2017–18 Jan–Mar 512 74% 85%
2017–18 Oct–Dec 478 79% 85%
2017–18 Jul–Sep 479 75% 82%
2016–17 Apr–Jun 391 83% 86%
2016–17 Jan–Mar 438 78% 84%
2016–17 Oct–Dec 411 85% 85%
2016–17 Jul–Sep 336 84% 83%
2015–16 Apr–Jun 262 80% 82%
2015–16 Jan–Mar 269 72% 84%
2015–16 Oct–Dec 256 83% 83%
2015–16 Jul–Sep 234 83% 83%
2014–15 Apr–Jun 209 87% 85%
2014–15 Jan–Mar 200 91% 86%
2014–15 Oct–Dec 199 82% 87%
2014–15 Jul–Sep 207 84% 85%
2013–14 Apr–Jun 236 91% 85%
2013–14 Jan–Mar 227 78% 85%
2013–14 Oct–Dec 192 76% 85%
2013–14 Jul–Sep 241 80% 84%
2012–13 Apr–Jun 219 77% 88%
2012–13 Jan–Mar 197 70% 87%
2012–13 Oct–Dec 218 67% 86%
2012–13 Jul–Sep 163 54% 84%
2011–12 Apr–Jun 167 69% 86%
2011–12 Jan–Mar 199 55% 85%
2011–12 Oct–Dec 139 71% 84%
2011–12 Jul–Sep 171 62% 78%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 79% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 75%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 5,581 79% 75%
2016–17 4,959 75% 77%
2015–16 3,380 75% 77%
2014–15 3,086 80% 79%
2013–14 2,858 77% 80%
2012–13 2,685 78% 81%
2011–12 2,399 72% 78%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 1,291 79% 78%
2017–18 Jan–Mar 1,438 83% 76%
2017–18 Oct–Dec 1,426 78% 75%
2017–18 Jul–Sep 1,426 76% 73%
2016–17 Apr–Jun 1,328 83% 79%
2016–17 Jan–Mar 1,265 73% 78%
2016–17 Oct–Dec 1,235 76% 77%
2016–17 Jul–Sep 1,131 65% 74%
2015–16 Apr–Jun 981 72% 76%
2015–16 Jan–Mar 847 75% 78%
2015–16 Oct–Dec 770 76% 77%
2015–16 Jul–Sep 782 79% 76%
2014–15 Apr–Jun 738 76% 78%
2014–15 Jan–Mar 768 81% 80%
2014–15 Oct–Dec 831 80% 79%
2014–15 Jul–Sep 749 82% 78%
2013–14 Apr–Jun 740 86% 80%
2013–14 Jan–Mar 666 75% 80%
2013–14 Oct–Dec 724 74% 81%
2013–14 Jul–Sep 728 71% 78%
2012–13 Apr–Jun 760 81% 82%
2012–13 Jan–Mar 641 80% 82%
2012–13 Oct–Dec 673 79% 82%
2012–13 Jul–Sep 611 71% 79%
2011–12 Apr–Jun 596 73% 79%
2011–12 Jan–Mar 618 73% 80%
2011–12 Oct–Dec 618 72% 78%
2011–12 Jul–Sep 567 70% 75%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 79% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 78%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 6,654 79% 78%
2016–17 6,358 71% 79%
2015–16 5,885 74% 80%
2014–15 5,394 79% 81%
2013–14 5,202 79% 80%
2012–13 4,661 80% 82%
2011–12 4,207 75% 78%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 1,561 83% 81%
2017–18 Jan–Mar 1,722 82% 79%
2017–18 Oct–Dec 1,797 76% 77%
2017–18 Jul–Sep 1,574 74% 75%
2016–17 Apr–Jun 1,596 80% 81%
2016–17 Jan–Mar 1,584 69% 80%
2016–17 Oct–Dec 1,592 74% 78%
2016–17 Jul–Sep 1,586 63% 76%
2015–16 Apr–Jun 1,623 72% 79%
2015–16 Jan–Mar 1,537 73% 81%
2015–16 Oct–Dec 1,421 76% 80%
2015–16 Jul–Sep 1,304 76% 79%
2014–15 Apr–Jun 1,280 76% 82%
2014–15 Jan–Mar 1,477 79% 81%
2014–15 Oct–Dec 1,354 77% 81%
2014–15 Jul–Sep 1,283 83% 79%
2013–14 Apr–Jun 1,282 84% 82%
2013–14 Jan–Mar 1,370 80% 81%
2013–14 Oct–Dec 1,270 74% 81%
2013–14 Jul–Sep 1,280 76% 78%
2012–13 Apr–Jun 1,134 81% 83%
2012–13 Jan–Mar 1,265 83% 84%
2012–13 Oct–Dec 1,128 80% 83%
2012–13 Jul–Sep 1,134 76% 78%
2011–12 Apr–Jun 1,007 78% 79%
2011–12 Jan–Mar 1,011 75% 80%
2011–12 Oct–Dec 1,091 73% 78%
2011–12 Jul–Sep 1,098 75% 75%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 91%* of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 94%.

Year Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.
2017–18 2,122 91%* 94%
2016–17 2,145 NP† 95%
2015–16 2,082 88% 95%
2014–15 1,348 91% 95%
2013–14 1,266 92%* 94%
2012–13 2,454 91% 94%
2011–12 2,789 88% 92%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 571 93%* 96%
2017–18 Jan–Mar 575 94%* 94%
2017–18 Oct–Dec 523 88%* 94%
2017–18 Jul–Sep 453 88%* 93%
2016–17 Apr–Jun 462 95%* 96%
2016–17 Jan–Mar 459 NP† 96%
2016–17 Oct–Dec 624 NP† 95%
2016–17 Jul–Sep 600 84%* 93%
2015–16 Apr–Jun 715 85%* 94%*
2015–16 Jan–Mar 613 89% 95%*
2015–16 Oct–Dec 428 90% 95%
2015–16 Jul–Sep 326 88% 95%
2014–15 Apr–Jun 402 89% 96%
2014–15 Jan–Mar 371 92% 95%
2014–15 Oct–Dec 311 92% 95%
2014–15 Jul–Sep 264 94% 94%
2013–14 Apr–Jun 281 94% 94%
2013–14 Jan–Mar 290 91%* NP†
2013–14 Oct–Dec 368 94% 94%
2013–14 Jul–Sep 327 88%* 92%
2012–13 Apr–Jun 398 94% 93%
2012–13 Jan–Mar 629 93% 95%
2012–13 Oct–Dec 724 92% 95%
2012–13 Jul–Sep 703 86% 92%
2011–12 Apr–Jun 694 90% 93%
2011–12 Jan–Mar 698 90% 93%
2011–12 Oct–Dec 680 90% 93%
2011–12 Jul–Sep 717 82% 90%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 74% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 82%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 17,799 74% 82%
2016–17 16,964 73% 82%
2015–16 14,188 81% 83%
2014–15 12,230 85% 83%
2013–14 11,598 81% 83%
2012–13 11,453 81% 83%
2011–12 11,377 82% 82%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 4,228 76% 82%
2017–18 Jan–Mar 4,604 75% 82%
2017–18 Oct–Dec 4,623 74% 82%
2017–18 Jul–Sep 4,344 73% 81%
2016–17 Apr–Jun 4,106 76% 83%
2016–17 Jan–Mar 4,237 71% 84%
2016–17 Oct–Dec 4,441 74% 82%
2016–17 Jul–Sep 4,180 71% 80%
2015–16 Apr–Jun 3,997 77% 83%
2015–16 Jan–Mar 3,726 82% 83%
2015–16 Oct–Dec 3,343 83% 83%
2015–16 Jul–Sep 3,122 84% 82%
2014–15 Apr–Jun 2,990 84% 84%
2014–15 Jan–Mar 3,227 85% 84%
2014–15 Oct–Dec 3,120 85% 83%
2014–15 Jul–Sep 2,893 85% 82%
2013–14 Apr–Jun 2,852 83% 84%
2013–14 Jan–Mar 2,904 82% 83%
2013–14 Oct–Dec 2,940 80% 83%
2013–14 Jul–Sep 2,902 80% 82%
2012–13 Apr–Jun 2,707 82% 83%
2012–13 Jan–Mar 2,932 81% 83%
2012–13 Oct–Dec 2,961 81% 83%
2012–13 Jul–Sep 2,853 79% 82%
2011–12 Apr–Jun 2,727 82% 82%
2011–12 Jan–Mar 2,801 81% 83%
2011–12 Oct–Dec 2,870 82% 82%
2011–12 Jul–Sep 2,979 82% 81%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 61% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 59%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 80 61% 59%
2016–17 53 51% 61%
2015–16 37 75% 65%
2014–15 48 58% 62%
2013–14 62 46% 60%
2012–13 48 44% 62%
2011–12 39 72% 62%

NP Reported data did not meet the criteria to calculate this indicator.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 13 62% 59%
2017–18 Jan–Mar 28 54% 61%
2017–18 Oct–Dec 21 67% 63%
2017–18 Jul–Sep 18 67% 55%
2016–17 Apr–Jun 9 NP 63%
2016–17 Jan–Mar 20 50% 64%
2016–17 Oct–Dec 14 64% 60%
2016–17 Jul–Sep 10 70% 58%
2015–16 Apr–Jun 12 83% 64%
2015–16 Jan–Mar 12 92% 64%
2015–16 Oct–Dec 9 NP 67%
2015–16 Jul–Sep <5 NP 65%
2014–15 Apr–Jun 18 61% 64%
2014–15 Jan–Mar 11 73% 65%
2014–15 Oct–Dec 12 42% 60%
2014–15 Jul–Sep 7 NP 61%
2013–14 Apr–Jun 12 42% 65%
2013–14 Jan–Mar 15 80% 63%
2013–14 Oct–Dec 19 33%* 57%
2013–14 Jul–Sep 16 31% 57%
2012–13 Apr–Jun 21 43% 61%
2012–13 Jan–Mar 5 NP 64%
2012–13 Oct–Dec 8 NP 64%
2012–13 Jul–Sep 14 50% 61%
2011–12 Apr–Jun 11 64% 57%
2011–12 Jan–Mar 14 71% 65%
2011–12 Oct–Dec 7 NP 60%
2011–12 Jul–Sep 7 NP 66%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 54% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 66%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 1,960 54% 66%
2016–17 1,597 52% 65%
2015–16 1,054 65% 67%
2014–15 852 68% 66%
2013–14 915 64% 64%
2012–13 801 64% 63%
2011–12 678 64% 61%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 477 56% 67%
2017–18 Jan–Mar 517 57% 67%
2017–18 Oct–Dec 483 49% 66%
2017–18 Jul–Sep 483 53% 64%
2016–17 Apr–Jun 395 54% 67%
2016–17 Jan–Mar 442 50% 66%
2016–17 Oct–Dec 420 53% 65%
2016–17 Jul–Sep 340 51% 63%
2015–16 Apr–Jun 267 56% 68%
2015–16 Jan–Mar 279 67% 68%
2015–16 Oct–Dec 262 69% 68%
2015–16 Jul–Sep 246 67% 65%
2014–15 Apr–Jun 218 68% 67%
2014–15 Jan–Mar 206 65% 67%
2014–15 Oct–Dec 212 70% 66%
2014–15 Jul–Sep 216 69% 63%
2013–14 Apr–Jun 242 71% 65%
2013–14 Jan–Mar 230 66% 64%
2013–14 Oct–Dec 197 56% 63%
2013–14 Jul–Sep 246 60% 62%
2012–13 Apr–Jun 220 67% 65%
2012–13 Jan–Mar 198 66% 62%
2012–13 Oct–Dec 219 61% 62%
2012–13 Jul–Sep 164 62% 61%
2011–12 Apr–Jun 167 63% 61%
2011–12 Jan–Mar 200 62% 62%
2011–12 Oct–Dec 139 68% 61%
2011–12 Jul–Sep 172 62% 59%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 62% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 73%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 5,737 62% 73%
2016–17 5,143 61% 73%
2015–16 3,608 69% 74%
2014–15 3,316 75% 74%
2013–14 2,994 69% 73%
2012–13 2,725 68% 72%
2011–12 2,430 66% 72%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,326 61% 74%
2017–18 Jan–Mar 1,465 63% 74%
2017–18 Oct–Dec 1,471 63% 73%
2017–18 Jul–Sep 1,475 62% 72%
2016–17 Apr–Jun 1,372 66% 75%
2016–17 Jan–Mar 1,314 61% 74%
2016–17 Oct–Dec 1,285 61% 72%
2016–17 Jul–Sep 1,172 56% 70%
2015–16 Apr–Jun 1,006 64% 74%
2015–16 Jan–Mar 903 67% 74%
2015–16 Oct–Dec 840 72% 74%
2015–16 Jul–Sep 859 74% 73%
2014–15 Apr–Jun 780 75% 74%
2014–15 Jan–Mar 827 74% 74%
2014–15 Oct–Dec 895 76% 73%
2014–15 Jul–Sep 814 75% 73%
2013–14 Apr–Jun 778 71% 75%
2013–14 Jan–Mar 701 70% 73%
2013–14 Oct–Dec 749 67% 73%
2013–14 Jul–Sep 766 68% 72%
2012–13 Apr–Jun 767 72% 73%
2012–13 Jan–Mar 650 65% 73%
2012–13 Oct–Dec 684 68% 72%
2012–13 Jul–Sep 624 64% 72%
2011–12 Apr–Jun 606 69% 72%
2011–12 Jan–Mar 624 68% 73%
2011–12 Oct–Dec 625 65% 72%
2011–12 Jul–Sep 575 63% 71%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 82% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 7,126 82% 88%
2016–17 7,053 79% 88%
2015–16 6,618 85% 88%
2014–15 5,996 89% 89%
2013–14 5,770 86% 89%
2012–13 4,867 83% 88%
2011–12 4,431 83% 87%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,645 85% 88%
2017–18 Jan–Mar 1,832 83% 88%
2017–18 Oct–Dec 1,917 81% 87%
2017–18 Jul–Sep 1,732 81% 87%
2016–17 Apr–Jun 1,696 82% 89%
2016–17 Jan–Mar 1,755 77% 89%
2016–17 Oct–Dec 1,808 80% 87%
2016–17 Jul–Sep 1,794 76% 86%
2015–16 Apr–Jun 1,795 80% 88%
2015–16 Jan–Mar 1,719 86% 88%
2015–16 Oct–Dec 1,599 87% 88%
2015–16 Jul–Sep 1,505 89% 88%
2014–15 Apr–Jun 1,407 88% 90%
2014–15 Jan–Mar 1,635 89% 89%
2014–15 Oct–Dec 1,526 88% 89%
2014–15 Jul–Sep 1,428 91% 88%
2013–14 Apr–Jun 1,433 88% 90%
2013–14 Jan–Mar 1,530 87% 89%
2013–14 Oct–Dec 1,417 85% 89%
2013–14 Jul–Sep 1,390 86% 88%
2012–13 Apr–Jun 1,177 86% 89%
2012–13 Jan–Mar 1,312 83% 89%
2012–13 Oct–Dec 1,183 83% 88%
2012–13 Jul–Sep 1,195 82% 87%
2011–12 Apr–Jun 1,050 84% 87%
2011–12 Jan–Mar 1,057 83% 87%
2011–12 Oct–Dec 1,151 83% 87%
2011–12 Jul–Sep 1,173 84% 87%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 93% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 96%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,877 93% 96%
2016–17 3,071 92% 97%
2015–16 2,809 94% 97%
2014–15 1,970 95% 96%
2013–14 1,798 93% 96%
2012–13 2,974 93% 95%
2011–12 3,799 93% 94%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 764 94% 97%
2017–18 Jan–Mar 757 94% 96%
2017–18 Oct–Dec 722 92% 96%
2017–18 Jul–Sep 634 93% 96%
2016–17 Apr–Jun 631 96% 97%
2016–17 Jan–Mar 699 89% 97%
2016–17 Oct–Dec 894 92% 96%
2016–17 Jul–Sep 847 92% 96%
2015–16 Apr–Jun 905 93% 96%
2015–16 Jan–Mar 794 95% 97%
2015–16 Oct–Dec 615 93% 96%
2015–16 Jul–Sep 495 94% 97%
2014–15 Apr–Jun 558 93% 97%
2014–15 Jan–Mar 531 96% 97%
2014–15 Oct–Dec 462 97% 97%
2014–15 Jul–Sep 419 96% 96%
2013–14 Apr–Jun 381 94% 96%
2013–14 Jan–Mar 410 91% 96%
2013–14 Oct–Dec 538 96% 96%
2013–14 Jul–Sep 469 92% 95%
2012–13 Apr–Jun 492 97% 94%
2012–13 Jan–Mar 759 94% 95%
2012–13 Oct–Dec 867 93% 95%
2012–13 Jul–Sep 856 91% 94%
2011–12 Apr–Jun 893 92% 94%
2011–12 Jan–Mar 906 91% 95%
2011–12 Oct–Dec 948 94% 95%
2011–12 Jul–Sep 1,052 94% 94%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 37% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 54%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 4,197 37% 54%
2016–17 3,806 37% 54%
2015–16 3,312 58% 56%
2014–15 3,968 64% 53%
2013–14 3,827 56% 51%
2012–13 3,860 58% 50%
2011–12 3,751 59% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,019 37% 54%
2017–18 Jan–Mar 1,094 39% 56%
2017–18 Oct–Dec 1,052 38% 55%
2017–18 Jul–Sep 1,032 32% 51%
2016–17 Apr–Jun 995 36% 56%
2016–17 Jan–Mar 945 37% 57%
2016–17 Oct–Dec 947 40% 53%
2016–17 Jul–Sep 919 34% 50%
2015–16 Apr–Jun 844 47% 57%
2015–16 Jan–Mar 828 57% 57%
2015–16 Oct–Dec 829 64% 57%
2015–16 Jul–Sep 811 64% 54%
2014–15 Apr–Jun 986 64% 55%
2014–15 Jan–Mar 1,040 63% 55%
2014–15 Oct–Dec 1,005 64% 53%
2014–15 Jul–Sep 937 65% 50%
2013–14 Apr–Jun 968 60% 52%
2013–14 Jan–Mar 972 57% 51%
2013–14 Oct–Dec 963 52% 51%
2013–14 Jul–Sep 924 54% 49%
2012–13 Apr–Jun 961 62% 52%
2012–13 Jan–Mar 971 57% 52%
2012–13 Oct–Dec 1,002 57% 50%
2012–13 Jul–Sep 926 57% 46%
2011–12 Apr–Jun 909 60% 47%
2011–12 Jan–Mar 979 61% 49%
2011–12 Oct–Dec 916 59% 49%
2011–12 Jul–Sep 947 57% 45%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 86% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 13,600 86% 88%
2016–17 13,155 84% 88%
2015–16 10,872 88% 88%
2014–15 8,261 95% 90%
2013–14 7,764 94% 90%
2012–13 7,579 92% 89%
2011–12 7,601 93% 89%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,209 88% 88%
2017–18 Jan–Mar 3,510 86% 88%
2017–18 Oct–Dec 3,571 85% 87%
2017–18 Jul–Sep 3,310 86% 87%
2016–17 Apr–Jun 3,110 89% 89%
2016–17 Jan–Mar 3,290 81% 89%
2016–17 Oct–Dec 3,494 84% 87%
2016–17 Jul–Sep 3,261 82% 86%
2015–16 Apr–Jun 3,152 86% 88%
2015–16 Jan–Mar 2,898 89% 88%
2015–16 Oct–Dec 2,511 89% 88%
2015–16 Jul–Sep 2,311 91% 88%
2014–15 Apr–Jun 2,004 94% 90%
2014–15 Jan–Mar 2,186 95% 90%
2014–15 Oct–Dec 2,115 94% 90%
2014–15 Jul–Sep 1,956 95% 89%
2013–14 Apr–Jun 1,877 94% 90%
2013–14 Jan–Mar 1,932 94% 90%
2013–14 Oct–Dec 1,977 94% 90%
2013–14 Jul–Sep 1,978 92% 89%
2012–13 Apr–Jun 1,742 93% 89%
2012–13 Jan–Mar 1,960 92% 89%
2012–13 Oct–Dec 1,951 93% 89%
2012–13 Jul–Sep 1,926 90% 89%
2011–12 Apr–Jun 1,809 93% 89%
2011–12 Jan–Mar 1,818 91% 90%
2011–12 Oct–Dec 1,950 93% 89%
2011–12 Jul–Sep 2,024 93% 89%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 2 hours 28 minutes. The length of time until most patients (90%) had departed was 6 hours 5 minutes, compared to its national peer group performance of 5 hours 24 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 17,799 2hrs28mins 6hrs5mins 5hrs24mins
2016–17 16,964 2hrs34mins 6hrs7mins 5hrs20mins
2015–16 14,188 2hrs7mins 5hrs7mins 5hrs13mins
2014–15 12,230 1hr52mins 4hrs46mins 5hrs9mins
2013–14 11,598 2hrs0mins 5hrs15mins 5hrs10mins
2012–13 11,453 2hrs6mins 5hrs11mins 5hrs13mins
2011–12 11,377 2hrs1min 5hrs4mins 5hrs19mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 4,228 2hrs23mins 6hrs5mins 5hrs23mins
2017–18 Jan–Mar 4,604 2hrs24mins 5hrs56mins 5hrs17mins
2017–18 Oct–Dec 4,623 2hrs31mins 5hrs50mins 5hrs20mins
2017–18 Jul–Sep 4,344 2hrs36mins 6hrs27mins 5hrs35mins
2016–17 Apr–Jun 4,106 2hrs22mins 5hrs49mins 5hrs9mins
2016–17 Jan–Mar 4,237 2hrs46mins 6hrs11mins 5hrs5mins
2016–17 Oct–Dec 4,441 2hrs31mins 6hrs6mins 5hrs22mins
2016–17 Jul–Sep 4,180 2hrs40mins 6hrs26mins 5hrs43mins
2015–16 Apr–Jun 3,997 2hrs17mins 5hrs37mins 5hrs16mins
2015–16 Jan–Mar 3,726 2hrs4mins 5hrs2mins 5hrs9mins
2015–16 Oct–Dec 3,343 2hrs5mins 4hrs58mins 5hrs9mins
2015–16 Jul–Sep 3,122 2hrs2mins 4hrs47mins 5hrs16mins
2014–15 Apr–Jun 2,990 1hr56mins 4hrs52mins 5hrs5mins
2014–15 Jan–Mar 3,227 1hr48mins 4hrs46mins 5hrs2mins
2014–15 Oct–Dec 3,120 1hr56mins 4hrs48mins 5hrs8mins
2014–15 Jul–Sep 2,893 1hr47mins 4hrs39mins 5hrs21mins
2013–14 Apr–Jun 2,852 1hr53mins 5hrs4mins 5hrs3mins
2013–14 Jan–Mar 2,904 1hr56mins 5hrs7mins 5hrs9mins
2013–14 Oct–Dec 2,940 2hrs2mins 5hrs18mins 5hrs10mins
2013–14 Jul–Sep 2,902 2hrs10mins 5hrs27mins 5hrs18mins
2012–13 Apr–Jun 2,707 2hrs5mins 4hrs54mins 5hrs10mins
2012–13 Jan–Mar 2,932 2hrs4mins 5hrs18mins 5hrs7mins
2012–13 Oct–Dec 2,961 2hrs7mins 5hrs9mins 5hrs11mins
2012–13 Jul–Sep 2,853 2hrs9mins 5hrs22mins 5hrs23mins
2011–12 Apr–Jun 2,727 1hr58mins 5hrs7mins 5hrs20mins
2011–12 Jan–Mar 2,801 2hrs7mins 5hrs8mins 5hrs12mins
2011–12 Oct–Dec 2,870 2hrs1min 5hrs5mins 5hrs17mins
2011–12 Jul–Sep 2,979 1hr59mins 4hrs57mins 5hrs25mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 4 hours 48 minutes. The length of time until most patients (90%) had departed was 8 hours 35 minutes, compared to its national peer group performance of 8 hours 28 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 4,197 4hrs48mins 8hrs35mins 8hrs28mins
2016–17 3,806 4hrs45mins 8hrs10mins 8hrs25mins
2015–16 3,312 3hrs40mins 6hrs53mins 8hrs9mins
2014–15 3,968 3hrs23mins 6hrs15mins 8hrs49mins
2013–14 3,827 3hrs44mins 7hrs9mins 8hrs43mins
2012–13 3,860 3hrs39mins 6hrs50mins 8hrs40mins
2011–12 3,751 3hrs34mins 6hrs38mins 9hrs13mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 1,019 4hrs47mins 8hrs43mins 8hrs22mins
2017–18 Jan–Mar 1,094 4hrs40mins 7hrs59mins 8hrs0mins
2017–18 Oct–Dec 1,052 4hrs40mins 8hrs1min 8hrs9mins
2017–18 Jul–Sep 1,032 5hrs12mins 9hrs26mins 9hrs22mins
2016–17 Apr–Jun 995 4hrs43mins 7hrs44mins 7hrs57mins
2016–17 Jan–Mar 945 4hrs50mins 8hrs12mins 7hrs52mins
2016–17 Oct–Dec 947 4hrs34mins 8hrs16mins 8hrs23mins
2016–17 Jul–Sep 919 4hrs59mins 8hrs45mins 9hrs39mins
2015–16 Apr–Jun 844 4hrs12mins 7hrs53mins 8hrs10mins
2015–16 Jan–Mar 828 3hrs42mins 6hrs59mins 7hrs51mins
2015–16 Oct–Dec 829 3hrs26mins 6hrs26mins 7hrs51mins
2015–16 Jul–Sep 811 3hrs20mins 6hrs4mins 8hrs46mins
2014–15 Apr–Jun 986 3hrs17mins 6hrs22mins 8hrs22mins
2014–15 Jan–Mar 1,040 3hrs23mins 6hrs36mins 8hrs28mins
2014–15 Oct–Dec 1,005 3hrs25mins 6hrs0mins 8hrs44mins
2014–15 Jul–Sep 937 3hrs25mins 6hrs7mins 9hrs38mins
2013–14 Apr–Jun 968 3hrs31mins 7hrs1min 8hrs43mins
2013–14 Jan–Mar 972 3hrs38mins 7hrs1min 8hrs30mins
2013–14 Oct–Dec 963 3hrs55mins 7hrs29mins 8hrs38mins
2013–14 Jul–Sep 924 3hrs50mins 7hrs14mins 9hrs3mins
2012–13 Apr–Jun 961 3hrs27mins 6hrs31mins 8hrs23mins
2012–13 Jan–Mar 971 3hrs38mins 7hrs3mins 8hrs28mins
2012–13 Oct–Dec 1,002 3hrs42mins 6hrs57mins 8hrs20mins
2012–13 Jul–Sep 926 3hrs46mins 6hrs46mins 9hrs30mins
2011–12 Apr–Jun 909 3hrs32mins 6hrs40mins 9hrs11mins
2011–12 Jan–Mar 979 3hrs30mins 6hrs27mins 8hrs45mins
2011–12 Oct–Dec 916 3hrs36mins 6hrs35mins 9hrs2mins
2011–12 Jul–Sep 947 3hrs41mins 6hrs47mins 10hrs2mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 1 hour 56 minutes. The length of time until most patients (90%) had departed was 4 hours 30 minutes, compared to its national peer group performance of 4 hours 27 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 13,600 1hr56mins 4hrs30mins 4hrs27mins
2016–17 13,155 2hrs7mins 4hrs52mins 4hrs22mins
2015–16 10,872 1hr44mins 4hrs15mins 4hrs19mins
2014–15 8,261 1hr22mins 3hrs18mins 4hrs5mins
2013–14 7,764 1hr23mins 3hrs29mins 4hrs4mins
2012–13 7,579 1hr29mins 3hrs40mins 4hrs10mins
2011–12 7,601 1hr24mins 3hrs38mins 4hrs6mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 3,209 1hr50mins 4hrs22mins 4hrs22mins
2017–18 Jan–Mar 3,510 1hr53mins 4hrs27mins 4hrs25mins
2017–18 Oct–Dec 3,571 1hr59mins 4hrs38mins 4hrs28mins
2017–18 Jul–Sep 3,310 2hrs4mins 4hrs35mins 4hrs31mins
2016–17 Apr–Jun 3,110 1hr51mins 4hrs11mins 4hrs8mins
2016–17 Jan–Mar 3,290 2hrs16mins 5hrs8mins 4hrs11mins
2016–17 Oct–Dec 3,494 2hrs6mins 4hrs54mins 4hrs27mins
2016–17 Jul–Sep 3,261 2hrs12mins 5hrs10mins 4hrs39mins
2015–16 Apr–Jun 3,152 1hr53mins 4hrs34mins 4hrs22mins
2015–16 Jan–Mar 2,898 1hr43mins 4hrs12mins 4hrs17mins
2015–16 Oct–Dec 2,511 1hr41mins 4hrs9mins 4hrs18mins
2015–16 Jul–Sep 2,311 1hr36mins 3hrs49mins 4hrs20mins
2014–15 Apr–Jun 2,004 1hr25mins 3hrs30mins 4hrs2mins
2014–15 Jan–Mar 2,186 1hr17mins 3hrs17mins 4hrs3mins
2014–15 Oct–Dec 2,115 1hr27mins 3hrs15mins 4hrs3mins
2014–15 Jul–Sep 1,956 1hr16mins 3hrs14mins 4hrs12mins
2013–14 Apr–Jun 1,877 1hr16mins 3hrs15mins 3hrs57mins
2013–14 Jan–Mar 1,932 1hr19mins 3hrs15mins 4hrs4mins
2013–14 Oct–Dec 1,977 1hr25mins 3hrs29mins 4hrs3mins
2013–14 Jul–Sep 1,978 1hr32mins 3hrs46mins 4hrs12mins
2012–13 Apr–Jun 1,742 1hr28mins 3hrs30mins 4hrs10mins
2012–13 Jan–Mar 1,960 1hr25mins 3hrs36mins 4hrs7mins
2012–13 Oct–Dec 1,951 1hr29mins 3hrs39mins 4hrs10mins
2012–13 Jul–Sep 1,926 1hr34mins 3hrs57mins 4hrs15mins
2011–12 Apr–Jun 1,809 1hr24mins 3hrs35mins 4hrs6mins
2011–12 Jan–Mar 1,818 1hr25mins 3hrs52mins 4hrs2mins
2011–12 Oct–Dec 1,950 1hr25mins 3hrs39mins 4hrs8mins
2011–12 Jul–Sep 2,024 1hr21mins 3hrs30mins 4hrs10mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 17,799 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 17,799
2016–17 16,964
2015–16 14,188
2014–15 12,230
2013–14 11,598
2012–13 11,453
2011–12 11,377
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 4,228
2017–18 Jan–Mar 4,604
2017–18 Oct–Dec 4,623
2017–18 Jul–Sep 4,344
2016–17 Apr–Jun 4,106
2016–17 Jan–Mar 4,237
2016–17 Oct–Dec 4,441
2016–17 Jul–Sep 4,180
2015–16 Apr–Jun 3,997
2015–16 Jan–Mar 3,726
2015–16 Oct–Dec 3,343
2015–16 Jul–Sep 3,122
2014–15 Apr–Jun 2,990
2014–15 Jan–Mar 3,227
2014–15 Oct–Dec 3,120
2014–15 Jul–Sep 2,893
2013–14 Apr–Jun 2,852
2013–14 Jan–Mar 2,904
2013–14 Oct–Dec 2,940
2013–14 Jul–Sep 2,902
2012–13 Apr–Jun 2,707
2012–13 Jan–Mar 2,932
2012–13 Oct–Dec 2,961
2012–13 Jul–Sep 2,853
2011–12 Apr–Jun 2,727
2011–12 Jan–Mar 2,801
2011–12 Oct–Dec 2,870
2011–12 Jul–Sep 2,979

Resuscitation presentations (require treatment immediately)

In 2017–18, 80 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 80
2016–17 53
2015–16 37
2014–15 48
2013–14 62
2012–13 48
2011–12 39
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 13
2017–18 Jan–Mar 28
2017–18 Oct–Dec 21
2017–18 Jul–Sep 18
2016–17 Apr–Jun 9
2016–17 Jan–Mar 20
2016–17 Oct–Dec 14
2016–17 Jul–Sep 10
2015–16 Apr–Jun 12
2015–16 Jan–Mar 12
2015–16 Oct–Dec 9
2015–16 Jul–Sep <5
2014–15 Apr–Jun 18
2014–15 Jan–Mar 11
2014–15 Oct–Dec 12
2014–15 Jul–Sep 7
2013–14 Apr–Jun 12
2013–14 Jan–Mar 15
2013–14 Oct–Dec 19
2013–14 Jul–Sep 16
2012–13 Apr–Jun 21
2012–13 Jan–Mar 5
2012–13 Oct–Dec 8
2012–13 Jul–Sep 14
2011–12 Apr–Jun 11
2011–12 Jan–Mar 14
2011–12 Oct–Dec 7
2011–12 Jul–Sep 7

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 1,960 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 1,960
2016–17 1,597
2015–16 1,054
2014–15 852
2013–14 915
2012–13 801
2011–12 678
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 477
2017–18 Jan–Mar 517
2017–18 Oct–Dec 483
2017–18 Jul–Sep 483
2016–17 Apr–Jun 395
2016–17 Jan–Mar 442
2016–17 Oct–Dec 420
2016–17 Jul–Sep 340
2015–16 Apr–Jun 267
2015–16 Jan–Mar 279
2015–16 Oct–Dec 262
2015–16 Jul–Sep 246
2014–15 Apr–Jun 218
2014–15 Jan–Mar 206
2014–15 Oct–Dec 212
2014–15 Jul–Sep 216
2013–14 Apr–Jun 242
2013–14 Jan–Mar 230
2013–14 Oct–Dec 197
2013–14 Jul–Sep 246
2012–13 Apr–Jun 220
2012–13 Jan–Mar 198
2012–13 Oct–Dec 219
2012–13 Jul–Sep 164
2011–12 Apr–Jun 167
2011–12 Jan–Mar 200
2011–12 Oct–Dec 139
2011–12 Jul–Sep 172

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 5,737 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 5,737
2016–17 5,143
2015–16 3,608
2014–15 3,316
2013–14 2,994
2012–13 2,725
2011–12 2,430
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,326
2017–18 Jan–Mar 1,465
2017–18 Oct–Dec 1,471
2017–18 Jul–Sep 1,475
2016–17 Apr–Jun 1,372
2016–17 Jan–Mar 1,314
2016–17 Oct–Dec 1,285
2016–17 Jul–Sep 1,172
2015–16 Apr–Jun 1,006
2015–16 Jan–Mar 903
2015–16 Oct–Dec 840
2015–16 Jul–Sep 859
2014–15 Apr–Jun 780
2014–15 Jan–Mar 827
2014–15 Oct–Dec 895
2014–15 Jul–Sep 814
2013–14 Apr–Jun 778
2013–14 Jan–Mar 701
2013–14 Oct–Dec 749
2013–14 Jul–Sep 766
2012–13 Apr–Jun 767
2012–13 Jan–Mar 650
2012–13 Oct–Dec 684
2012–13 Jul–Sep 624
2011–12 Apr–Jun 606
2011–12 Jan–Mar 624
2011–12 Oct–Dec 625
2011–12 Jul–Sep 575

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 7,126 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 7,126
2016–17 7,053
2015–16 6,618
2014–15 5,996
2013–14 5,770
2012–13 4,867
2011–12 4,431
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,645
2017–18 Jan–Mar 1,832
2017–18 Oct–Dec 1,917
2017–18 Jul–Sep 1,732
2016–17 Apr–Jun 1,696
2016–17 Jan–Mar 1,755
2016–17 Oct–Dec 1,808
2016–17 Jul–Sep 1,794
2015–16 Apr–Jun 1,795
2015–16 Jan–Mar 1,719
2015–16 Oct–Dec 1,599
2015–16 Jul–Sep 1,505
2014–15 Apr–Jun 1,407
2014–15 Jan–Mar 1,635
2014–15 Oct–Dec 1,526
2014–15 Jul–Sep 1,428
2013–14 Apr–Jun 1,433
2013–14 Jan–Mar 1,530
2013–14 Oct–Dec 1,417
2013–14 Jul–Sep 1,390
2012–13 Apr–Jun 1,177
2012–13 Jan–Mar 1,312
2012–13 Oct–Dec 1,183
2012–13 Jul–Sep 1,195
2011–12 Apr–Jun 1,050
2011–12 Jan–Mar 1,057
2011–12 Oct–Dec 1,151
2011–12 Jul–Sep 1,173

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 2,877 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 2,877
2016–17 3,071
2015–16 2,809
2014–15 1,970
2013–14 1,798
2012–13 2,974
2011–12 3,799
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 764
2017–18 Jan–Mar 757
2017–18 Oct–Dec 722
2017–18 Jul–Sep 634
2016–17 Apr–Jun 631
2016–17 Jan–Mar 699
2016–17 Oct–Dec 894
2016–17 Jul–Sep 847
2015–16 Apr–Jun 905
2015–16 Jan–Mar 794
2015–16 Oct–Dec 615
2015–16 Jul–Sep 495
2014–15 Apr–Jun 558
2014–15 Jan–Mar 531
2014–15 Oct–Dec 462
2014–15 Jul–Sep 419
2013–14 Apr–Jun 381
2013–14 Jan–Mar 410
2013–14 Oct–Dec 538
2013–14 Jul–Sep 469
2012–13 Apr–Jun 492
2012–13 Jan–Mar 759
2012–13 Oct–Dec 867
2012–13 Jul–Sep 856
2011–12 Apr–Jun 893
2011–12 Jan–Mar 906
2011–12 Oct–Dec 948
2011–12 Jul–Sep 1,052