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200 to 500 beds
This hospital has an emergency department
This is a public hospital

Maroondah Hospital [East Ringwood]

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 387 100% 100%
2016–17 347 100% 100%
2015–16 260 100% 100%
2014–15 245 100% 100%
2013–14 226 100% 100%
2012–13 202 100% 100%
2011–12 199 100% 100%
Year Quarter Number of patients Patients treated immediately Peer group average
2017–18 Apr–Jun 93 100% 100%
2017–18 Jan–Mar 90 100% 100%
2017–18 Oct–Dec 93 100% 100%
2017–18 Jul–Sep 111 100% 100%
2016–17 Apr–Jun 97 100% 100%
2016–17 Jan–Mar 69 100% 100%
2016–17 Oct–Dec 91 100% 100%
2016–17 Jul–Sep 90 100% 100%
2015–16 Apr–Jun 66 100% 100%
2015–16 Jan–Mar 52 100% 100%
2015–16 Oct–Dec 60 100% 100%
2015–16 Jul–Sep 82 100% 100%
2014–15 Apr–Jun 66 100% 99%
2014–15 Jan–Mar 57 100% 99%
2014–15 Oct–Dec 64 100% 100%
2014–15 Jul–Sep 58 100% 100%
2013–14 Apr–Jun 45 100% 100%
2013–14 Jan–Mar 64 100% 100%
2013–14 Oct–Dec 63 100% 100%
2013–14 Jul–Sep 54 100% 100%
2012–13 Apr–Jun 53 100% 100%
2012–13 Jan–Mar 43 100% 100%
2012–13 Oct–Dec 46 100% 100%
2012–13 Jul–Sep 60 100% 100%
2011–12 Apr–Jun 43 100% 100%
2011–12 Jan–Mar 58 100% 100%
2011–12 Oct–Dec 54 100% 100%
2011–12 Jul–Sep 44 100% 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 74% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 77%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 6,809 74% 77%
2016–17 6,358 74% 76%
2015–16 6,333 79% 77%
2014–15 5,684 91% 80%
2013–14 5,570 89% 84%
2012–13 5,930 91% 84%
2011–12 5,667 89% 81%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 1,699 82% 78%
2017–18 Jan–Mar 1,636 76% 77%
2017–18 Oct–Dec 1,710 72% 77%
2017–18 Jul–Sep 1,764 68% 74%
2016–17 Apr–Jun 1,772 72% 78%
2016–17 Jan–Mar 1,482 75% 77%
2016–17 Oct–Dec 1,562 77% 77%
2016–17 Jul–Sep 1,542 70% 74%
2015–16 Apr–Jun 1,648 79% 78%
2015–16 Jan–Mar 1,607 82% 77%
2015–16 Oct–Dec 1,535 80% 78%
2015–16 Jul–Sep 1,543 75% 76%
2014–15 Apr–Jun 1,383 91% 80%
2014–15 Jan–Mar 1,377 92% 80%
2014–15 Oct–Dec 1,394 91% 80%
2014–15 Jul–Sep 1,530 90% 79%
2013–14 Apr–Jun 1,358 92% 84%
2013–14 Jan–Mar 1,362 90% 84%
2013–14 Oct–Dec 1,359 91% 84%
2013–14 Jul–Sep 1,491 84% 83%
2012–13 Apr–Jun 1,507 90% 84%
2012–13 Jan–Mar 1,443 92% 84%
2012–13 Oct–Dec 1,440 93% 84%
2012–13 Jul–Sep 1,540 89% 82%
2011–12 Apr–Jun 1,554 90% 83%
2011–12 Jan–Mar 1,360 91% 81%
2011–12 Oct–Dec 1,388 90% 81%
2011–12 Jul–Sep 1,365 87% 77%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 77% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 60%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 22,355 77% 60%
2016–17 21,395 77% 61%
2015–16 21,509 76% 63%
2014–15 21,136 79% 63%
2013–14 21,617 72% 65%
2012–13 21,157 72% 63%
2011–12 20,455 70% 62%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 5,545 84% 64%
2017–18 Jan–Mar 5,366 81% 61%
2017–18 Oct–Dec 5,770 74% 60%
2017–18 Jul–Sep 5,674 70% 54%
2016–17 Apr–Jun 5,477 74% 62%
2016–17 Jan–Mar 5,102 82% 62%
2016–17 Oct–Dec 5,578 79% 61%
2016–17 Jul–Sep 5,238 73% 58%
2015–16 Apr–Jun 5,470 78% 64%
2015–16 Jan–Mar 5,516 78% 64%
2015–16 Oct–Dec 5,282 76% 64%
2015–16 Jul–Sep 5,241 72% 60%
2014–15 Apr–Jun 5,193 80% 65%
2014–15 Jan–Mar 5,136 81% 65%
2014–15 Oct–Dec 5,353 77% 62%
2014–15 Jul–Sep 5,454 77% 60%
2013–14 Apr–Jun 5,311 77% 68%
2013–14 Jan–Mar 5,256 73% 67%
2013–14 Oct–Dec 5,437 75% 65%
2013–14 Jul–Sep 5,613 63% 61%
2012–13 Apr–Jun 5,520 68% 65%
2012–13 Jan–Mar 5,028 74% 64%
2012–13 Oct–Dec 5,263 76% 64%
2012–13 Jul–Sep 5,346 69% 58%
2011–12 Apr–Jun 5,227 71% 62%
2011–12 Jan–Mar 4,823 75% 64%
2011–12 Oct–Dec 5,066 71% 62%
2011–12 Jul–Sep 5,339 62% 59%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 86% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 72%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 21,331 86% 72%
2016–17 22,848 84% 73%
2015–16 21,642 81% 73%
2014–15 22,519 80% 72%
2013–14 21,697 72% 72%
2012–13 20,312 70% 68%
2011–12 20,667 67% 66%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 5,197 92% 75%
2017–18 Jan–Mar 5,151 88% 73%
2017–18 Oct–Dec 5,467 83% 72%
2017–18 Jul–Sep 5,516 81% 67%
2016–17 Apr–Jun 5,608 84% 75%
2016–17 Jan–Mar 5,959 87% 73%
2016–17 Oct–Dec 5,772 85% 73%
2016–17 Jul–Sep 5,509 81% 70%
2015–16 Apr–Jun 5,447 85% 75%
2015–16 Jan–Mar 5,333 82% 74%
2015–16 Oct–Dec 5,632 81% 74%
2015–16 Jul–Sep 5,230 77% 70%
2014–15 Apr–Jun 5,785 82% 75%
2014–15 Jan–Mar 5,432 81% 73%
2014–15 Oct–Dec 5,827 78% 71%
2014–15 Jul–Sep 5,475 79% 69%
2013–14 Apr–Jun 5,836 77% 76%
2013–14 Jan–Mar 5,391 75% 73%
2013–14 Oct–Dec 5,318 73% 72%
2013–14 Jul–Sep 5,152 63% 68%
2012–13 Apr–Jun 4,988 67% 71%
2012–13 Jan–Mar 5,060 70% 69%
2012–13 Oct–Dec 5,197 74% 69%
2012–13 Jul–Sep 5,067 68% 64%
2011–12 Apr–Jun 5,113 70% 68%
2011–12 Jan–Mar 5,465 68% 68%
2011–12 Oct–Dec 5,088 67% 67%
2011–12 Jul–Sep 5,001 61% 63%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 95% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 92%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 3,403 95% 92%
2016–17 4,234 94% 92%
2015–16 3,374 93% 92%
2014–15 2,826 93% 92%
2013–14 2,112 90% 92%
2012–13 2,299 88% 90%
2011–12 2,254 88% 89%
Year Quarter Number of patients Patients treated within 120 minutes Peer group average
2017–18 Apr–Jun 871 97% 93%
2017–18 Jan–Mar 853 96% 92%
2017–18 Oct–Dec 851 92% 92%
2017–18 Jul–Sep 828 94% 89%
2016–17 Apr–Jun 1,155 93% 93%
2016–17 Jan–Mar 1,068 97% 92%
2016–17 Oct–Dec 1,093 95% 92%
2016–17 Jul–Sep 918 94% 91%
2015–16 Apr–Jun 1,015 95% 93%
2015–16 Jan–Mar 843 92% 93%
2015–16 Oct–Dec 817 93% 93%
2015–16 Jul–Sep 699 91% 91%
2014–15 Apr–Jun 906 93% 92%
2014–15 Jan–Mar 853 96% 92%
2014–15 Oct–Dec 646 92% 91%
2014–15 Jul–Sep 421 92% 90%
2013–14 Apr–Jun 547 91% 93%
2013–14 Jan–Mar 582 92% 92%
2013–14 Oct–Dec 535 91% 92%
2013–14 Jul–Sep 448 85% 90%
2012–13 Apr–Jun 564 88% 91%
2012–13 Jan–Mar 601 89% 89%
2012–13 Oct–Dec 645 90% 90%
2012–13 Jul–Sep 489 85% 88%
2011–12 Apr–Jun 638 89% 90%
2011–12 Jan–Mar 537 86% 89%
2011–12 Oct–Dec 597 91% 89%
2011–12 Jul–Sep 482 87% 87%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 67% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 68%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 59,002 67% 68%
2016–17 58,839 74% 69%
2015–16 56,958 67% 69%
2014–15 56,616 65% 68%
2013–14 55,471 64% 67%
2012–13 53,937 62% 61%
2011–12 53,233 61% 57%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 14,423 73% 70%
2017–18 Jan–Mar 14,415 67% 69%
2017–18 Oct–Dec 15,137 64% 69%
2017–18 Jul–Sep 15,027 63% 64%
2016–17 Apr–Jun 15,106 74% 71%
2016–17 Jan–Mar 14,401 82% 70%
2016–17 Oct–Dec 15,078 75% 70%
2016–17 Jul–Sep 14,254 64% 66%
2015–16 Apr–Jun 14,346 73% 70%
2015–16 Jan–Mar 14,303 74% 72%
2015–16 Oct–Dec 14,416 66% 71%
2015–16 Jul–Sep 13,893 57% 65%
2014–15 Apr–Jun 14,280 69% 69%
2014–15 Jan–Mar 13,877 68% 70%
2014–15 Oct–Dec 14,323 63% 69%
2014–15 Jul–Sep 14,136 62% 65%
2013–14 Apr–Jun 14,145 69% 70%
2013–14 Jan–Mar 13,780 64% 69%
2013–14 Oct–Dec 13,699 65% 68%
2013–14 Jul–Sep 13,847 57% 63%
2012–13 Apr–Jun 13,643 62% 63%
2012–13 Jan–Mar 13,178 64% 62%
2012–13 Oct–Dec 13,594 64% 62%
2012–13 Jul–Sep 13,522 59% 56%
2011–12 Apr–Jun 13,478 63% 58%
2011–12 Jan–Mar 13,234 64% 59%
2011–12 Oct–Dec 13,292 61% 57%
2011–12 Jul–Sep 13,229 55% 54%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 45% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 51%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 387 45% 51%
2016–17 347 49% 52%
2015–16 260 50% 53%
2014–15 245 47% 51%
2013–14 226 46% 52%
2012–13 202 42% 48%
2011–12 199 44% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 93 57% 53%
2017–18 Jan–Mar 90 50% 53%
2017–18 Oct–Dec 93 45% 53%
2017–18 Jul–Sep 111 32% 45%
2016–17 Apr–Jun 97 46% 54%
2016–17 Jan–Mar 69 61% 55%
2016–17 Oct–Dec 91 49% 53%
2016–17 Jul–Sep 90 42% 48%
2015–16 Apr–Jun 66 59% 53%
2015–16 Jan–Mar 52 63% 57%
2015–16 Oct–Dec 60 48% 56%
2015–16 Jul–Sep 82 37% 47%
2014–15 Apr–Jun 66 52% 51%
2014–15 Jan–Mar 57 46% 54%
2014–15 Oct–Dec 64 48% 53%
2014–15 Jul–Sep 58 43% 46%
2013–14 Apr–Jun 45 51% 54%
2013–14 Jan–Mar 64 56% 57%
2013–14 Oct–Dec 63 44% 52%
2013–14 Jul–Sep 54 33% 46%
2012–13 Apr–Jun 53 40% 49%
2012–13 Jan–Mar 43 44% 52%
2012–13 Oct–Dec 46 52% 50%
2012–13 Jul–Sep 60 35% 42%
2011–12 Apr–Jun 43 33% 48%
2011–12 Jan–Mar 58 40% 49%
2011–12 Oct–Dec 54 57% 49%
2011–12 Jul–Sep 44 43% 42%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 64% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 60%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 6,827 64% 60%
2016–17 6,372 67% 59%
2015–16 6,343 61% 59%
2014–15 5,689 56% 57%
2013–14 5,581 56% 55%
2012–13 5,939 51% 47%
2011–12 5,674 47% 42%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,704 74% 62%
2017–18 Jan–Mar 1,640 67% 62%
2017–18 Oct–Dec 1,714 60% 61%
2017–18 Jul–Sep 1,769 56% 56%
2016–17 Apr–Jun 1,774 68% 62%
2016–17 Jan–Mar 1,487 77% 60%
2016–17 Oct–Dec 1,565 70% 60%
2016–17 Jul–Sep 1,546 54% 56%
2015–16 Apr–Jun 1,655 64% 60%
2015–16 Jan–Mar 1,608 72% 62%
2015–16 Oct–Dec 1,536 58% 61%
2015–16 Jul–Sep 1,544 52% 55%
2014–15 Apr–Jun 1,384 58% 57%
2014–15 Jan–Mar 1,378 60% 58%
2014–15 Oct–Dec 1,396 55% 58%
2014–15 Jul–Sep 1,531 52% 52%
2013–14 Apr–Jun 1,361 61% 57%
2013–14 Jan–Mar 1,363 57% 57%
2013–14 Oct–Dec 1,364 55% 55%
2013–14 Jul–Sep 1,493 49% 51%
2012–13 Apr–Jun 1,508 52% 50%
2012–13 Jan–Mar 1,444 55% 49%
2012–13 Oct–Dec 1,445 51% 49%
2012–13 Jul–Sep 1,542 48% 41%
2011–12 Apr–Jun 1,554 48% 42%
2011–12 Jan–Mar 1,363 51% 45%
2011–12 Oct–Dec 1,389 47% 42%
2011–12 Jul–Sep 1,368 44% 39%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 60% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 61%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 23,480 60% 61%
2016–17 22,066 69% 62%
2015–16 22,184 60% 62%
2014–15 21,785 56% 61%
2013–14 22,258 55% 59%
2012–13 21,682 52% 52%
2011–12 20,933 49% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 5,773 66% 63%
2017–18 Jan–Mar 5,686 60% 62%
2017–18 Oct–Dec 6,083 57% 61%
2017–18 Jul–Sep 5,938 56% 57%
2016–17 Apr–Jun 5,697 68% 64%
2016–17 Jan–Mar 5,226 79% 63%
2016–17 Oct–Dec 5,735 71% 63%
2016–17 Jul–Sep 5,408 57% 59%
2015–16 Apr–Jun 5,579 66% 63%
2015–16 Jan–Mar 5,700 68% 64%
2015–16 Oct–Dec 5,463 57% 64%
2015–16 Jul–Sep 5,442 49% 58%
2014–15 Apr–Jun 5,309 59% 62%
2014–15 Jan–Mar 5,302 58% 63%
2014–15 Oct–Dec 5,512 53% 62%
2014–15 Jul–Sep 5,662 53% 58%
2013–14 Apr–Jun 5,430 61% 62%
2013–14 Jan–Mar 5,400 54% 61%
2013–14 Oct–Dec 5,607 55% 60%
2013–14 Jul–Sep 5,821 48% 55%
2012–13 Apr–Jun 5,673 52% 55%
2012–13 Jan–Mar 5,162 54% 53%
2012–13 Oct–Dec 5,371 54% 53%
2012–13 Jul–Sep 5,476 49% 46%
2011–12 Apr–Jun 5,343 52% 48%
2011–12 Jan–Mar 4,937 53% 49%
2011–12 Oct–Dec 5,175 49% 47%
2011–12 Jul–Sep 5,478 44% 44%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 71% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 76%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 24,256 71% 76%
2016–17 25,173 77% 78%
2015–16 24,162 73% 78%
2014–15 25,556 72% 77%
2013–14 24,818 72% 76%
2012–13 23,231 72% 69%
2011–12 23,506 71% 66%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 5,844 77% 79%
2017–18 Jan–Mar 5,955 71% 77%
2017–18 Oct–Dec 6,223 69% 77%
2017–18 Jul–Sep 6,234 69% 73%
2016–17 Apr–Jun 6,215 78% 80%
2016–17 Jan–Mar 6,424 84% 79%
2016–17 Oct–Dec 6,395 78% 78%
2016–17 Jul–Sep 6,139 69% 76%
2015–16 Apr–Jun 5,891 78% 79%
2015–16 Jan–Mar 5,939 77% 80%
2015–16 Oct–Dec 6,371 72% 79%
2015–16 Jul–Sep 5,961 64% 74%
2014–15 Apr–Jun 6,458 75% 78%
2014–15 Jan–Mar 6,153 74% 78%
2014–15 Oct–Dec 6,596 71% 77%
2014–15 Jul–Sep 6,349 69% 74%
2013–14 Apr–Jun 6,621 76% 78%
2013–14 Jan–Mar 6,229 72% 76%
2013–14 Oct–Dec 6,033 73% 76%
2013–14 Jul–Sep 5,935 66% 72%
2012–13 Apr–Jun 5,719 72% 71%
2012–13 Jan–Mar 5,787 72% 71%
2012–13 Oct–Dec 5,913 74% 70%
2012–13 Jul–Sep 5,812 69% 65%
2011–12 Apr–Jun 5,763 73% 67%
2011–12 Jan–Mar 6,179 73% 67%
2011–12 Oct–Dec 5,889 71% 66%
2011–12 Jul–Sep 5,675 66% 63%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 86% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 90%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 4,051 86% 90%
2016–17 4,880 89% 91%
2015–16 4,009 89% 91%
2014–15 3,324 90% 90%
2013–14 2,535 88% 91%
2012–13 2,833 87% 87%
2011–12 2,726 88% 84%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,009 90% 91%
2017–18 Jan–Mar 1,043 87% 91%
2017–18 Oct–Dec 1,024 83% 91%
2017–18 Jul–Sep 975 85% 88%
2016–17 Apr–Jun 1,323 89% 92%
2016–17 Jan–Mar 1,195 93% 91%
2016–17 Oct–Dec 1,291 90% 91%
2016–17 Jul–Sep 1,071 84% 90%
2015–16 Apr–Jun 1,155 91% 91%
2015–16 Jan–Mar 1,004 91% 92%
2015–16 Oct–Dec 986 88% 92%
2015–16 Jul–Sep 864 84% 89%
2014–15 Apr–Jun 1,062 89% 91%
2014–15 Jan–Mar 984 92% 91%
2014–15 Oct–Dec 750 87% 90%
2014–15 Jul–Sep 528 88% 89%
2013–14 Apr–Jun 682 91% 91%
2013–14 Jan–Mar 705 92% 91%
2013–14 Oct–Dec 618 87% 91%
2013–14 Jul–Sep 530 83% 89%
2012–13 Apr–Jun 677 87% 89%
2012–13 Jan–Mar 730 88% 87%
2012–13 Oct–Dec 810 89% 87%
2012–13 Jul–Sep 616 85% 84%
2011–12 Apr–Jun 733 89% 86%
2011–12 Jan–Mar 679 88% 85%
2011–12 Oct–Dec 733 89% 84%
2011–12 Jul–Sep 581 84% 83%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 55% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 49%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 23,652 55% 49%
2016–17 21,790 63% 49%
2015–16 18,101 49% 48%
2014–15 16,915 41% 44%
2013–14 15,221 39% 42%
2012–13 13,973 32% 32%
2011–12 20,465 27% 24%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 6,098 65% 53%
2017–18 Jan–Mar 5,769 57% 52%
2017–18 Oct–Dec 5,931 50% 50%
2017–18 Jul–Sep 5,854 47% 43%
2016–17 Apr–Jun 6,145 64% 53%
2016–17 Jan–Mar 5,425 76% 51%
2016–17 Oct–Dec 5,443 65% 50%
2016–17 Jul–Sep 4,777 44% 44%
2015–16 Apr–Jun 4,721 56% 49%
2015–16 Jan–Mar 4,588 63% 51%
2015–16 Oct–Dec 4,543 46% 49%
2015–16 Jul–Sep 4,249 31% 41%
2014–15 Apr–Jun 4,403 44% 45%
2014–15 Jan–Mar 4,353 46% 46%
2014–15 Oct–Dec 4,114 40% 46%
2014–15 Jul–Sep 4,045 35% 39%
2013–14 Apr–Jun 3,900 47% 45%
2013–14 Jan–Mar 3,993 41% 44%
2013–14 Oct–Dec 3,737 40% 43%
2013–14 Jul–Sep 3,591 28% 36%
2012–13 Apr–Jun 3,436 33% 35%
2012–13 Jan–Mar 3,432 36% 34%
2012–13 Oct–Dec 3,504 33% 34%
2012–13 Jul–Sep 3,601 26% 24%
2011–12 Apr–Jun 5,357 28% 25%
2011–12 Jan–Mar 4,754 33% 27%
2011–12 Oct–Dec 4,935 27% 24%
2011–12 Jul–Sep 5,419 19% 20%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 75% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 35,350 75% 78%
2016–17 37,049 80% 80%
2015–16 38,857 76% 81%
2014–15 39,701 75% 81%
2013–14 40,250 73% 79%
2012–13 39,964 73% 74%
2011–12 32,768 82% 73%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 8,325 79% 80%
2017–18 Jan–Mar 8,646 74% 79%
2017–18 Oct–Dec 9,206 72% 79%
2017–18 Jul–Sep 9,173 73% 75%
2016–17 Apr–Jun 8,961 80% 81%
2016–17 Jan–Mar 8,976 86% 80%
2016–17 Oct–Dec 9,635 81% 80%
2016–17 Jul–Sep 9,477 74% 78%
2015–16 Apr–Jun 9,625 81% 81%
2015–16 Jan–Mar 9,715 79% 82%
2015–16 Oct–Dec 9,873 75% 82%
2015–16 Jul–Sep 9,644 69% 77%
2014–15 Apr–Jun 9,877 80% 82%
2014–15 Jan–Mar 9,524 77% 82%
2014–15 Oct–Dec 10,209 73% 81%
2014–15 Jul–Sep 10,091 72% 78%
2013–14 Apr–Jun 10,245 78% 82%
2013–14 Jan–Mar 9,787 74% 80%
2013–14 Oct–Dec 9,962 74% 80%
2013–14 Jul–Sep 10,256 67% 76%
2012–13 Apr–Jun 10,207 72% 76%
2012–13 Jan–Mar 9,746 74% 75%
2012–13 Oct–Dec 10,090 75% 74%
2012–13 Jul–Sep 9,921 71% 70%
2011–12 Apr–Jun 8,121 85% 74%
2011–12 Jan–Mar 8,480 81% 74%
2011–12 Oct–Dec 8,357 81% 73%
2011–12 Jul–Sep 7,810 81% 70%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 3 hours 25 minutes. The length of time until most patients (90%) had departed was 7 hours 54 minutes, compared to its national peer group performance of 7 hours 38 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 59,002 3hrs25mins 7hrs54mins 7hrs38mins
2016–17 58,839 3hrs8mins 6hrs52mins 7hrs19mins
2015–16 56,958 3hrs16mins 8hrs14mins 7hrs20mins
2014–15 56,616 3hrs14mins 8hrs20mins 7hrs49mins
2013–14 55,471 3hrs16mins 8hrs16mins 7hrs54mins
2012–13 53,937 3hrs16mins 8hrs11mins 9hrs3mins
2011–12 53,233 3hrs19mins 8hrs16mins 9hrs50mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 14,423 3hrs16mins 6hrs48mins 7hrs21mins
2017–18 Jan–Mar 14,415 3hrs25mins 7hrs23mins 7hrs21mins
2017–18 Oct–Dec 15,137 3hrs30mins 8hrs8mins 7hrs26mins
2017–18 Jul–Sep 15,027 3hrs30mins 9hrs24mins 8hrs25mins
2016–17 Apr–Jun 15,106 3hrs10mins 6hrs55mins 7hrs3mins
2016–17 Jan–Mar 14,401 2hrs53mins 5hrs27mins 7hrs6mins
2016–17 Oct–Dec 15,078 3hrs7mins 6hrs28mins 7hrs11mins
2016–17 Jul–Sep 14,254 3hrs26mins 8hrs51mins 7hrs57mins
2015–16 Apr–Jun 14,346 3hrs3mins 7hrs37mins 7hrs17mins
2015–16 Jan–Mar 14,303 3hrs12mins 6hrs39mins 6hrs52mins
2015–16 Oct–Dec 14,416 3hrs17mins 8hrs25mins 7hrs2mins
2015–16 Jul–Sep 13,893 3hrs36mins 10hrs27mins 8hrs17mins
2014–15 Apr–Jun 14,280 3hrs4mins 8hrs27mins 7hrs38mins
2014–15 Jan–Mar 13,877 3hrs10mins 7hrs46mins 7hrs30mins
2014–15 Oct–Dec 14,323 3hrs20mins 8hrs6mins 7hrs35mins
2014–15 Jul–Sep 14,136 3hrs22mins 9hrs3mins 8hrs38mins
2013–14 Apr–Jun 14,145 3hrs2mins 7hrs12mins 7hrs33mins
2013–14 Jan–Mar 13,780 3hrs14mins 8hrs21mins 7hrs36mins
2013–14 Oct–Dec 13,699 3hrs13mins 8hrs7mins 7hrs43mins
2013–14 Jul–Sep 13,847 3hrs35mins 9hrs37mins 8hrs47mins
2012–13 Apr–Jun 13,643 3hrs17mins 8hrs20mins 8hrs41mins
2012–13 Jan–Mar 13,178 3hrs13mins 7hrs39mins 8hrs32mins
2012–13 Oct–Dec 13,594 3hrs7mins 8hrs5mins 8hrs34mins
2012–13 Jul–Sep 13,522 3hrs25mins 8hrs37mins 10hrs34mins
2011–12 Apr–Jun 13,478 3hrs14mins 8hrs3mins 9hrs41mins
2011–12 Jan–Mar 13,234 3hrs12mins 7hrs36mins 9hrs7mins
2011–12 Oct–Dec 13,292 3hrs18mins 8hrs29mins 9hrs40mins
2011–12 Jul–Sep 13,229 3hrs38mins 9hrs4mins 10hrs59mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 3 hours 56 minutes. The length of time until most patients (90%) had departed was 10 hours 12 minutes, compared to its national peer group performance of 10 hours 48 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 23,652 3hrs56mins 10hrs12mins 10hrs48mins
2016–17 21,790 3hrs46mins 9hrs27mins 10hrs25mins
2015–16 18,101 4hrs4mins 13hrs11mins 10hrs42mins
2014–15 16,915 4hrs50mins 13hrs45mins 12hrs36mins
2013–14 15,221 5hrs1min 13hrs46mins 12hrs43mins
2012–13 13,973 5hrs31mins 13hrs14mins 15hrs23mins
2011–12 20,465 5hrs42mins 12hrs1min 16hrs12mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 6,098 3hrs47mins 8hrs8mins 10hrs11mins
2017–18 Jan–Mar 5,769 3hrs55mins 8hrs34mins 9hrs54mins
2017–18 Oct–Dec 5,931 4hrs0mins 10hrs13mins 10hrs11mins
2017–18 Jul–Sep 5,854 4hrs22mins 14hrs0mins 13hrs9mins
2016–17 Apr–Jun 6,145 3hrs46mins 9hrs23mins 9hrs45mins
2016–17 Jan–Mar 5,425 3hrs30mins 6hrs33mins 9hrs48mins
2016–17 Oct–Dec 5,443 3hrs45mins 8hrs11mins 10hrs8mins
2016–17 Jul–Sep 4,777 4hrs43mins 14hrs7mins 12hrs5mins
2015–16 Apr–Jun 4,721 3hrs54mins 12hrs27mins 10hrs28mins
2015–16 Jan–Mar 4,588 3hrs48mins 8hrs59mins 9hrs32mins
2015–16 Oct–Dec 4,543 4hrs31mins 12hrs44mins 9hrs51mins
2015–16 Jul–Sep 4,249 6hrs11mins 17hrs10mins 13hrs27mins
2014–15 Apr–Jun 4,403 4hrs35mins 14hrs22mins 11hrs57mins
2014–15 Jan–Mar 4,353 4hrs26mins 12hrs2mins 11hrs27mins
2014–15 Oct–Dec 4,114 4hrs53mins 12hrs33mins 11hrs55mins
2014–15 Jul–Sep 4,045 5hrs36mins 15hrs25mins 15hrs16mins
2013–14 Apr–Jun 3,900 4hrs23mins 11hrs0mins 12hrs18mins
2013–14 Jan–Mar 3,993 4hrs53mins 12hrs56mins 11hrs39mins
2013–14 Oct–Dec 3,737 4hrs56mins 13hrs4mins 11hrs45mins
2013–14 Jul–Sep 3,591 6hrs6mins 17hrs12mins 15hrs16mins
2012–13 Apr–Jun 3,436 5hrs27mins 13hrs19mins 14hrs36mins
2012–13 Jan–Mar 3,432 5hrs12mins 11hrs6mins 14hrs0mins
2012–13 Oct–Dec 3,504 5hrs29mins 14hrs5mins 13hrs52mins
2012–13 Jul–Sep 3,601 5hrs57mins 14hrs23mins 18hrs33mins
2011–12 Apr–Jun 5,357 5hrs34mins 11hrs50mins 16hrs27mins
2011–12 Jan–Mar 4,754 5hrs7mins 10hrs35mins 14hrs35mins
2011–12 Oct–Dec 4,935 5hrs45mins 12hrs27mins 15hrs26mins
2011–12 Jul–Sep 5,419 6hrs19mins 12hrs59mins 18hrs4mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 55 minutes. The length of time until most patients (90%) had departed was 6 hours 15 minutes, compared to its national peer group performance of 5 hours 44 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 35,350 2hrs55mins 6hrs15mins 5hrs44mins
2016–17 37,049 2hrs40mins 5hrs32mins 5hrs27mins
2015–16 38,857 2hrs47mins 5hrs59mins 5hrs22mins
2014–15 39,701 2hrs43mins 6hrs2mins 5hrs22mins
2013–14 40,250 2hrs46mins 6hrs14mins 5hrs31mins
2012–13 39,964 2hrs45mins 6hrs13mins 6hrs8mins
2011–12 32,768 2hrs23mins 4hrs56mins 6hrs14mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 8,325 2hrs45mins 5hrs41mins 5hrs33mins
2017–18 Jan–Mar 8,646 2hrs54mins 6hrs18mins 5hrs41mins
2017–18 Oct–Dec 9,206 3hrs1min 6hrs28mins 5hrs40mins
2017–18 Jul–Sep 9,173 2hrs58mins 6hrs27mins 6hrs1min
2016–17 Apr–Jun 8,961 2hrs44mins 5hrs36mins 5hrs18mins
2016–17 Jan–Mar 8,976 2hrs28mins 4hrs45mins 5hrs25mins
2016–17 Oct–Dec 9,635 2hrs39mins 5hrs24mins 5hrs25mins
2016–17 Jul–Sep 9,477 2hrs55mins 6hrs10mins 5hrs39mins
2015–16 Apr–Jun 9,625 2hrs34mins 5hrs26mins 5hrs18mins
2015–16 Jan–Mar 9,715 2hrs48mins 5hrs36mins 5hrs10mins
2015–16 Oct–Dec 9,873 2hrs46mins 6hrs9mins 5hrs14mins
2015–16 Jul–Sep 9,644 3hrs1min 6hrs32mins 5hrs46mins
2014–15 Apr–Jun 9,877 2hrs34mins 5hrs37mins 5hrs9mins
2014–15 Jan–Mar 9,524 2hrs39mins 5hrs51mins 5hrs14mins
2014–15 Oct–Dec 10,209 2hrs47mins 6hrs16mins 5hrs21mins
2014–15 Jul–Sep 10,091 2hrs52mins 6hrs15mins 5hrs40mins
2013–14 Apr–Jun 10,245 2hrs33mins 5hrs41mins 5hrs14mins
2013–14 Jan–Mar 9,787 2hrs42mins 6hrs14mins 5hrs25mins
2013–14 Oct–Dec 9,962 2hrs43mins 6hrs12mins 5hrs30mins
2013–14 Jul–Sep 10,256 3hrs7mins 6hrs44mins 5hrs52mins
2012–13 Apr–Jun 10,207 2hrs50mins 6hrs26mins 5hrs51mins
2012–13 Jan–Mar 9,746 2hrs45mins 6hrs1min 5hrs57mins
2012–13 Oct–Dec 10,090 2hrs35mins 6hrs0mins 6hrs5mins
2012–13 Jul–Sep 9,921 2hrs50mins 6hrs23mins 6hrs39mins
2011–12 Apr–Jun 8,121 2hrs20mins 4hrs36mins 6hrs4mins
2011–12 Jan–Mar 8,480 2hrs22mins 5hrs5mins 6hrs2mins
2011–12 Oct–Dec 8,357 2hrs22mins 5hrs8mins 6hrs16mins
2011–12 Jul–Sep 7,810 2hrs30mins 4hrs53mins 6hrs35mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 59,002 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 59,002
2016–17 58,839
2015–16 56,958
2014–15 56,616
2013–14 55,471
2012–13 53,937
2011–12 53,233
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 14,423
2017–18 Jan–Mar 14,415
2017–18 Oct–Dec 15,137
2017–18 Jul–Sep 15,027
2016–17 Apr–Jun 15,106
2016–17 Jan–Mar 14,401
2016–17 Oct–Dec 15,078
2016–17 Jul–Sep 14,254
2015–16 Apr–Jun 14,346
2015–16 Jan–Mar 14,303
2015–16 Oct–Dec 14,416
2015–16 Jul–Sep 13,893
2014–15 Apr–Jun 14,280
2014–15 Jan–Mar 13,877
2014–15 Oct–Dec 14,323
2014–15 Jul–Sep 14,136
2013–14 Apr–Jun 14,145
2013–14 Jan–Mar 13,780
2013–14 Oct–Dec 13,699
2013–14 Jul–Sep 13,847
2012–13 Apr–Jun 13,643
2012–13 Jan–Mar 13,178
2012–13 Oct–Dec 13,594
2012–13 Jul–Sep 13,522
2011–12 Apr–Jun 13,478
2011–12 Jan–Mar 13,234
2011–12 Oct–Dec 13,292
2011–12 Jul–Sep 13,229

Resuscitation presentations (require treatment immediately)

In 2017–18, 387 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 387
2016–17 347
2015–16 260
2014–15 245
2013–14 226
2012–13 202
2011–12 199
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 93
2017–18 Jan–Mar 90
2017–18 Oct–Dec 93
2017–18 Jul–Sep 111
2016–17 Apr–Jun 97
2016–17 Jan–Mar 69
2016–17 Oct–Dec 91
2016–17 Jul–Sep 90
2015–16 Apr–Jun 66
2015–16 Jan–Mar 52
2015–16 Oct–Dec 60
2015–16 Jul–Sep 82
2014–15 Apr–Jun 66
2014–15 Jan–Mar 57
2014–15 Oct–Dec 64
2014–15 Jul–Sep 58
2013–14 Apr–Jun 45
2013–14 Jan–Mar 64
2013–14 Oct–Dec 63
2013–14 Jul–Sep 54
2012–13 Apr–Jun 53
2012–13 Jan–Mar 43
2012–13 Oct–Dec 46
2012–13 Jul–Sep 60
2011–12 Apr–Jun 43
2011–12 Jan–Mar 58
2011–12 Oct–Dec 54
2011–12 Jul–Sep 44

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 6,827 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 6,827
2016–17 6,372
2015–16 6,343
2014–15 5,689
2013–14 5,581
2012–13 5,939
2011–12 5,674
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,704
2017–18 Jan–Mar 1,640
2017–18 Oct–Dec 1,714
2017–18 Jul–Sep 1,769
2016–17 Apr–Jun 1,774
2016–17 Jan–Mar 1,487
2016–17 Oct–Dec 1,565
2016–17 Jul–Sep 1,546
2015–16 Apr–Jun 1,655
2015–16 Jan–Mar 1,608
2015–16 Oct–Dec 1,536
2015–16 Jul–Sep 1,544
2014–15 Apr–Jun 1,384
2014–15 Jan–Mar 1,378
2014–15 Oct–Dec 1,396
2014–15 Jul–Sep 1,531
2013–14 Apr–Jun 1,361
2013–14 Jan–Mar 1,363
2013–14 Oct–Dec 1,364
2013–14 Jul–Sep 1,493
2012–13 Apr–Jun 1,508
2012–13 Jan–Mar 1,444
2012–13 Oct–Dec 1,445
2012–13 Jul–Sep 1,542
2011–12 Apr–Jun 1,554
2011–12 Jan–Mar 1,363
2011–12 Oct–Dec 1,389
2011–12 Jul–Sep 1,368

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 23,480 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 23,480
2016–17 22,066
2015–16 22,184
2014–15 21,785
2013–14 22,258
2012–13 21,682
2011–12 20,933
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 5,773
2017–18 Jan–Mar 5,686
2017–18 Oct–Dec 6,083
2017–18 Jul–Sep 5,938
2016–17 Apr–Jun 5,697
2016–17 Jan–Mar 5,226
2016–17 Oct–Dec 5,735
2016–17 Jul–Sep 5,408
2015–16 Apr–Jun 5,579
2015–16 Jan–Mar 5,700
2015–16 Oct–Dec 5,463
2015–16 Jul–Sep 5,442
2014–15 Apr–Jun 5,309
2014–15 Jan–Mar 5,302
2014–15 Oct–Dec 5,512
2014–15 Jul–Sep 5,662
2013–14 Apr–Jun 5,430
2013–14 Jan–Mar 5,400
2013–14 Oct–Dec 5,607
2013–14 Jul–Sep 5,821
2012–13 Apr–Jun 5,673
2012–13 Jan–Mar 5,162
2012–13 Oct–Dec 5,371
2012–13 Jul–Sep 5,476
2011–12 Apr–Jun 5,343
2011–12 Jan–Mar 4,937
2011–12 Oct–Dec 5,175
2011–12 Jul–Sep 5,478

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 24,256 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 24,256
2016–17 25,173
2015–16 24,162
2014–15 25,556
2013–14 24,818
2012–13 23,231
2011–12 23,506
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 5,844
2017–18 Jan–Mar 5,955
2017–18 Oct–Dec 6,223
2017–18 Jul–Sep 6,234
2016–17 Apr–Jun 6,215
2016–17 Jan–Mar 6,424
2016–17 Oct–Dec 6,395
2016–17 Jul–Sep 6,139
2015–16 Apr–Jun 5,891
2015–16 Jan–Mar 5,939
2015–16 Oct–Dec 6,371
2015–16 Jul–Sep 5,961
2014–15 Apr–Jun 6,458
2014–15 Jan–Mar 6,153
2014–15 Oct–Dec 6,596
2014–15 Jul–Sep 6,349
2013–14 Apr–Jun 6,621
2013–14 Jan–Mar 6,229
2013–14 Oct–Dec 6,033
2013–14 Jul–Sep 5,935
2012–13 Apr–Jun 5,719
2012–13 Jan–Mar 5,787
2012–13 Oct–Dec 5,913
2012–13 Jul–Sep 5,812
2011–12 Apr–Jun 5,763
2011–12 Jan–Mar 6,179
2011–12 Oct–Dec 5,889
2011–12 Jul–Sep 5,675

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 4,051 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 4,051
2016–17 4,880
2015–16 4,009
2014–15 3,324
2013–14 2,535
2012–13 2,833
2011–12 2,726
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,009
2017–18 Jan–Mar 1,043
2017–18 Oct–Dec 1,024
2017–18 Jul–Sep 975
2016–17 Apr–Jun 1,323
2016–17 Jan–Mar 1,195
2016–17 Oct–Dec 1,291
2016–17 Jul–Sep 1,071
2015–16 Apr–Jun 1,155
2015–16 Jan–Mar 1,004
2015–16 Oct–Dec 986
2015–16 Jul–Sep 864
2014–15 Apr–Jun 1,062
2014–15 Jan–Mar 984
2014–15 Oct–Dec 750
2014–15 Jul–Sep 528
2013–14 Apr–Jun 682
2013–14 Jan–Mar 705
2013–14 Oct–Dec 618
2013–14 Jul–Sep 530
2012–13 Apr–Jun 677
2012–13 Jan–Mar 730
2012–13 Oct–Dec 810
2012–13 Jul–Sep 616
2011–12 Apr–Jun 733
2011–12 Jan–Mar 679
2011–12 Oct–Dec 733
2011–12 Jul–Sep 581