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More than 500 beds
This hospital has an emergency department
This is a public hospital

Austin Hospital [Heidelberg]

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2016–17, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2016–17 464 100% 100%
2015–16 443 100% 100%
2014–15 384 100% 100%
2013–14 347 100% 100%
2012–13 462 100% 100%
2011–12 486 100% 100%
Year Quarter Number of patients Patients treated immediately Peer group average
2016–17 Apr–Jun 100 100% 100%
2016–17 Jan–Mar 102 100% 100%
2016–17 Oct–Dec 115 100% 100%
2016–17 Jul–Sep 147 100% 100%
2015–16 Apr–Jun 115 100% 100%
2015–16 Jan–Mar 94 100% 100%
2015–16 Oct–Dec 116 100% 100%
2015–16 Jul–Sep 118 100% 100%
2014–15 Apr–Jun 117 100% 100%
2014–15 Jan–Mar 106 100% 100%
2014–15 Oct–Dec 73 100% 100%
2014–15 Jul–Sep 88 100% 100%
2013–14 Apr–Jun 80 100% 100%
2013–14 Jan–Mar 87 100% 100%
2013–14 Oct–Dec 98 100% 100%
2013–14 Jul–Sep 82 100% 100%
2012–13 Apr–Jun 117 100% 100%
2012–13 Jan–Mar 103 100% 100%
2012–13 Oct–Dec 117 100% 100%
2012–13 Jul–Sep 125 100% 100%
2011–12 Apr–Jun 114 100% 100%
2011–12 Jan–Mar 120 100% 100%
2011–12 Oct–Dec 104 100% 100%
2011–12 Jul–Sep 148 100% 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2016–17, 59% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 71%.

Year Number of patients Patients treated within 10 minutes Peer group average
2016–17 10,938 59% 71%
2015–16 10,621 80% 73%
2014–15 9,605 81% 74%
2013–14 9,476 82% 78%
2012–13 8,685 83% 80%
2011–12 8,259 80% 80%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2016–17 Apr–Jun 3,024 59% 71%
2016–17 Jan–Mar 2,649 55% 70%
2016–17 Oct–Dec 2,681 59% 71%
2016–17 Jul–Sep 2,584 65% 70%
2015–16 Apr–Jun 2,626 84% 74%
2015–16 Jan–Mar 2,473 82% 73%
2015–16 Oct–Dec 2,575 83% 73%
2015–16 Jul–Sep 2,947 74% 71%
2014–15 Apr–Jun 2,589 82% 75%
2014–15 Jan–Mar 2,318 80% 75%
2014–15 Oct–Dec 2,287 79% 75%
2014–15 Jul–Sep 2,411 82% 73%
2013–14 Apr–Jun 2,418 82% 78%
2013–14 Jan–Mar 2,206 84% 79%
2013–14 Oct–Dec 2,327 82% 79%
2013–14 Jul–Sep 2,525 79% 78%
2012–13 Apr–Jun 2,297 81% 79%
2012–13 Jan–Mar 2,130 85% 81%
2012–13 Oct–Dec 2,164 83% 82%
2012–13 Jul–Sep 2,094 83% 78%
2011–12 Apr–Jun 2,127 81% 81%
2011–12 Jan–Mar 2,056 88% 82%
2011–12 Oct–Dec 1,898 83% 81%
2011–12 Jul–Sep 2,178 68% 76%

Urgent waiting time (requires treatment within 30 minutes)

In 2016–17, 74% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 61%.

Year Number of patients Patients treated within 30 minutes Peer group average
2016–17 35,758 74% 61%
2015–16 34,706 83% 64%
2014–15 33,035 80% 66%
2013–14 32,646 71% 67%
2012–13 31,098 69% 65%
2011–12 29,182 61% 63%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2016–17 Apr–Jun 8,895 75% 63%
2016–17 Jan–Mar 8,504 73% 61%
2016–17 Oct–Dec 9,230 73% 61%
2016–17 Jul–Sep 9,129 73% 59%
2015–16 Apr–Jun 8,930 80% 64%
2015–16 Jan–Mar 8,454 86% 64%
2015–16 Oct–Dec 8,722 87% 65%
2015–16 Jul–Sep 8,600 80% 62%
2014–15 Apr–Jun 8,793 85% 67%
2014–15 Jan–Mar 7,890 83% 67%
2014–15 Oct–Dec 8,065 76% 66%
2014–15 Jul–Sep 8,287 74% 63%
2013–14 Apr–Jun 8,325 72% 69%
2013–14 Jan–Mar 7,919 77% 69%
2013–14 Oct–Dec 8,154 71% 67%
2013–14 Jul–Sep 8,248 65% 64%
2012–13 Apr–Jun 7,916 66% 66%
2012–13 Jan–Mar 7,629 72% 66%
2012–13 Oct–Dec 7,927 70% 66%
2012–13 Jul–Sep 7,626 68% 60%
2011–12 Apr–Jun 7,426 58% 64%
2011–12 Jan–Mar 7,291 75% 66%
2011–12 Oct–Dec 7,139 66% 64%
2011–12 Jul–Sep 7,326 46% 57%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2016–17, 82% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 73%.

Year Number of patients Patients treated within 60 minutes Peer group average
2016–17 28,884 82% 73%
2015–16 28,743 88% 74%
2014–15 27,887 83% 75%
2013–14 25,775 77% 75%
2012–13 24,924 75% 71%
2011–12 22,666 68% 69%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2016–17 Apr–Jun 6,922 83% 75%
2016–17 Jan–Mar 7,024 82% 73%
2016–17 Oct–Dec 7,590 83% 73%
2016–17 Jul–Sep 7,348 81% 70%
2015–16 Apr–Jun 7,398 87% 75%
2015–16 Jan–Mar 7,092 89% 74%
2015–16 Oct–Dec 7,360 90% 75%
2015–16 Jul–Sep 6,893 86% 72%
2014–15 Apr–Jun 6,924 88% 76%
2014–15 Jan–Mar 6,918 88% 75%
2014–15 Oct–Dec 7,103 78% 75%
2014–15 Jul–Sep 6,942 78% 72%
2013–14 Apr–Jun 6,565 77% 76%
2013–14 Jan–Mar 6,603 79% 76%
2013–14 Oct–Dec 6,357 76% 75%
2013–14 Jul–Sep 6,250 74% 72%
2012–13 Apr–Jun 6,234 72% 73%
2012–13 Jan–Mar 6,162 79% 73%
2012–13 Oct–Dec 6,350 75% 72%
2012–13 Jul–Sep 6,178 75% 67%
2011–12 Apr–Jun 5,760 68% 71%
2011–12 Jan–Mar 5,850 78% 72%
2011–12 Oct–Dec 5,723 72% 69%
2011–12 Jul–Sep 5,333 53% 63%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2016–17, 93% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 92%.

Year Number of patients Patients treated within 120 minutes Peer group average
2016–17 4,388 93% 92%
2015–16 4,691 95% 92%
2014–15 4,121 92% 92%
2013–14 2,837 91% 92%
2012–13 2,212 92% 90%
2011–12 2,478 89% 88%
Year Quarter Number of patients Patients treated within 120 minutes Peer group average
2016–17 Apr–Jun 1,058 94% 93%
2016–17 Jan–Mar 1,164 91% 92%
2016–17 Oct–Dec 1,119 93% 91%
2016–17 Jul–Sep 1,047 93% 90%
2015–16 Apr–Jun 1,196 96% 92%
2015–16 Jan–Mar 1,313 95% 92%
2015–16 Oct–Dec 1,215 95% 92%
2015–16 Jul–Sep 967 94% 90%
2014–15 Apr–Jun 968 96% 92%
2014–15 Jan–Mar 1,183 94% 92%
2014–15 Oct–Dec 1,153 88% 92%
2014–15 Jul–Sep 817 89% 90%
2013–14 Apr–Jun 775 90% 92%
2013–14 Jan–Mar 844 93% 92%
2013–14 Oct–Dec 637 92% 92%
2013–14 Jul–Sep 581 90% 90%
2012–13 Apr–Jun 525 89% 91%
2012–13 Jan–Mar 608 94% 91%
2012–13 Oct–Dec 540 92% 90%
2012–13 Jul–Sep 539 92% 88%
2011–12 Apr–Jun 559 90% 90%
2011–12 Jan–Mar 768 92% 89%
2011–12 Oct–Dec 639 91% 88%
2011–12 Jul–Sep 512 83% 85%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2016–17, 63% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 66%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 83,650 63% 66%
2015–16 81,711 67% 66%
2014–15 78,246 62% 66%
2013–14 75,366 58% 65%
2012–13 71,385 57% 58%
2011–12 68,168 54% 53%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 20,875 63% 67%
2016–17 Jan–Mar 20,325 66% 66%
2016–17 Oct–Dec 21,550 63% 66%
2016–17 Jul–Sep 20,900 61% 63%
2015–16 Apr–Jun 20,814 66% 66%
2015–16 Jan–Mar 20,064 69% 67%
2015–16 Oct–Dec 20,578 70% 68%
2015–16 Jul–Sep 20,255 62% 64%
2014–15 Apr–Jun 19,974 65% 67%
2014–15 Jan–Mar 19,098 65% 68%
2014–15 Oct–Dec 19,634 59% 66%
2014–15 Jul–Sep 19,540 59% 63%
2013–14 Apr–Jun 19,149 58% 67%
2013–14 Jan–Mar 18,635 60% 67%
2013–14 Oct–Dec 18,664 58% 65%
2013–14 Jul–Sep 18,918 58% 61%
2012–13 Apr–Jun 18,100 58% 61%
2012–13 Jan–Mar 17,560 59% 61%
2012–13 Oct–Dec 18,149 55% 58%
2012–13 Jul–Sep 17,576 54% 52%
2011–12 Apr–Jun 17,160 54% 55%
2011–12 Jan–Mar 17,114 61% 55%
2011–12 Oct–Dec 16,657 54% 53%
2011–12 Jul–Sep 17,237 46% 49%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2016–17, 56% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 58%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 464 56% 58%
2015–16 443 56% 58%
2014–15 384 55% 58%
2013–14 347 55% 57%
2012–13 462 53% 53%
2011–12 487 47% 49%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 100 57% 59%
2016–17 Jan–Mar 102 60% 61%
2016–17 Oct–Dec 115 63% 58%
2016–17 Jul–Sep 147 48% 55%
2015–16 Apr–Jun 115 53% 58%
2015–16 Jan–Mar 94 63% 60%
2015–16 Oct–Dec 116 58% 60%
2015–16 Jul–Sep 118 53% 55%
2014–15 Apr–Jun 117 55% 58%
2014–15 Jan–Mar 106 57% 60%
2014–15 Oct–Dec 73 53% 59%
2014–15 Jul–Sep 88 55% 54%
2013–14 Apr–Jun 80 58% 58%
2013–14 Jan–Mar 87 60% 59%
2013–14 Oct–Dec 98 54% 57%
2013–14 Jul–Sep 82 49% 53%
2012–13 Apr–Jun 117 57% 53%
2012–13 Jan–Mar 103 64% 56%
2012–13 Oct–Dec 117 50% 52%
2012–13 Jul–Sep 125 45% 48%
2011–12 Apr–Jun 115 42% 49%
2011–12 Jan–Mar 120 63% 53%
2011–12 Oct–Dec 104 52% 50%
2011–12 Jul–Sep 148 34% 46%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2016–17, 52% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 54%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 10,963 52% 54%
2015–16 10,645 53% 54%
2014–15 9,623 49% 53%
2013–14 9,502 50% 53%
2012–13 8,715 48% 45%
2011–12 8,302 44% 40%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 3,035 53% 55%
2016–17 Jan–Mar 2,655 56% 55%
2016–17 Oct–Dec 2,685 52% 54%
2016–17 Jul–Sep 2,588 47% 51%
2015–16 Apr–Jun 2,631 53% 54%
2015–16 Jan–Mar 2,476 56% 56%
2015–16 Oct–Dec 2,582 57% 56%
2015–16 Jul–Sep 2,956 48% 51%
2014–15 Apr–Jun 2,595 51% 55%
2014–15 Jan–Mar 2,322 51% 56%
2014–15 Oct–Dec 2,292 45% 54%
2014–15 Jul–Sep 2,414 47% 49%
2013–14 Apr–Jun 2,424 49% 54%
2013–14 Jan–Mar 2,211 52% 56%
2013–14 Oct–Dec 2,333 51% 54%
2013–14 Jul–Sep 2,534 47% 48%
2012–13 Apr–Jun 2,303 51% 48%
2012–13 Jan–Mar 2,140 48% 49%
2012–13 Oct–Dec 2,171 48% 45%
2012–13 Jul–Sep 2,101 46% 39%
2011–12 Apr–Jun 2,137 46% 41%
2011–12 Jan–Mar 2,063 50% 42%
2011–12 Oct–Dec 1,907 46% 39%
2011–12 Jul–Sep 2,195 35% 36%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2016–17, 54% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 59%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 36,322 54% 59%
2015–16 35,108 59% 59%
2014–15 33,561 53% 59%
2013–14 33,522 50% 58%
2012–13 32,080 48% 49%
2011–12 30,373 44% 43%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 9,068 54% 61%
2016–17 Jan–Mar 8,641 57% 59%
2016–17 Oct–Dec 9,372 55% 58%
2016–17 Jul–Sep 9,241 52% 56%
2015–16 Apr–Jun 9,022 57% 59%
2015–16 Jan–Mar 8,559 61% 60%
2015–16 Oct–Dec 8,800 63% 61%
2015–16 Jul–Sep 8,727 54% 57%
2014–15 Apr–Jun 8,882 57% 60%
2014–15 Jan–Mar 7,990 56% 60%
2014–15 Oct–Dec 8,219 50% 59%
2014–15 Jul–Sep 8,470 49% 56%
2013–14 Apr–Jun 8,497 49% 61%
2013–14 Jan–Mar 8,097 52% 60%
2013–14 Oct–Dec 8,380 49% 58%
2013–14 Jul–Sep 8,548 51% 53%
2012–13 Apr–Jun 8,183 48% 53%
2012–13 Jan–Mar 7,822 50% 52%
2012–13 Oct–Dec 8,177 47% 49%
2012–13 Jul–Sep 7,898 46% 43%
2011–12 Apr–Jun 7,720 44% 46%
2011–12 Jan–Mar 7,481 52% 46%
2011–12 Oct–Dec 7,385 43% 43%
2011–12 Jul–Sep 7,787 37% 39%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2016–17, 73% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 75%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 30,288 73% 75%
2015–16 29,822 76% 75%
2014–15 29,402 72% 75%
2013–14 28,110 67% 73%
2012–13 27,170 66% 67%
2011–12 25,457 64% 62%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 7,292 72% 77%
2016–17 Jan–Mar 7,410 75% 75%
2016–17 Oct–Dec 7,958 73% 75%
2016–17 Jul–Sep 7,628 72% 73%
2015–16 Apr–Jun 7,632 76% 75%
2015–16 Jan–Mar 7,383 78% 76%
2015–16 Oct–Dec 7,600 79% 77%
2015–16 Jul–Sep 7,207 72% 74%
2014–15 Apr–Jun 7,166 76% 76%
2014–15 Jan–Mar 7,206 74% 75%
2014–15 Oct–Dec 7,576 70% 75%
2014–15 Jul–Sep 7,454 70% 72%
2013–14 Apr–Jun 7,113 68% 76%
2013–14 Jan–Mar 7,117 68% 75%
2013–14 Oct–Dec 6,942 67% 73%
2013–14 Jul–Sep 6,938 67% 70%
2012–13 Apr–Jun 6,777 68% 70%
2012–13 Jan–Mar 6,712 69% 68%
2012–13 Oct–Dec 6,931 65% 67%
2012–13 Jul–Sep 6,750 64% 61%
2011–12 Apr–Jun 6,411 63% 64%
2011–12 Jan–Mar 6,390 70% 64%
2011–12 Oct–Dec 6,368 64% 62%
2011–12 Jul–Sep 6,288 56% 58%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2016–17, 89% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 89%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 5,612 89% 89%
2015–16 5,691 91% 89%
2014–15 5,275 88% 89%
2013–14 3,884 87% 89%
2012–13 2,957 89% 85%
2011–12 3,548 88% 81%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 1,380 90% 90%
2016–17 Jan–Mar 1,517 88% 89%
2016–17 Oct–Dec 1,419 89% 89%
2016–17 Jul–Sep 1,296 89% 88%
2015–16 Apr–Jun 1,413 92% 89%
2015–16 Jan–Mar 1,551 91% 89%
2015–16 Oct–Dec 1,480 92% 89%
2015–16 Jul–Sep 1,247 89% 88%
2014–15 Apr–Jun 1,213 89% 89%
2014–15 Jan–Mar 1,474 90% 89%
2014–15 Oct–Dec 1,474 85% 89%
2014–15 Jul–Sep 1,114 87% 87%
2013–14 Apr–Jun 1,035 85% 89%
2013–14 Jan–Mar 1,123 87% 89%
2013–14 Oct–Dec 911 87% 89%
2013–14 Jul–Sep 815 87% 86%
2012–13 Apr–Jun 720 88% 87%
2012–13 Jan–Mar 782 92% 87%
2012–13 Oct–Dec 753 89% 85%
2012–13 Jul–Sep 702 86% 81%
2011–12 Apr–Jun 777 87% 83%
2011–12 Jan–Mar 1,060 90% 83%
2011–12 Oct–Dec 892 89% 81%
2011–12 Jul–Sep 819 84% 78%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2016–17, 40% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 46%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 31,123 40% 46%
2015–16 31,361 44% 46%
2014–15 29,110 39% 45%
2013–14 26,351 34% 45%
2012–13 24,936 31% 34%
2011–12 31,124 21% 27%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 7,847 39% 49%
2016–17 Jan–Mar 7,782 45% 47%
2016–17 Oct–Dec 7,752 40% 46%
2016–17 Jul–Sep 7,742 37% 43%
2015–16 Apr–Jun 7,834 43% 46%
2015–16 Jan–Mar 7,670 48% 47%
2015–16 Oct–Dec 7,867 49% 48%
2015–16 Jul–Sep 7,990 38% 43%
2014–15 Apr–Jun 8,016 43% 47%
2014–15 Jan–Mar 7,242 44% 47%
2014–15 Oct–Dec 6,769 36% 46%
2014–15 Jul–Sep 7,083 34% 41%
2013–14 Apr–Jun 6,770 34% 47%
2013–14 Jan–Mar 6,492 36% 48%
2013–14 Oct–Dec 6,518 34% 45%
2013–14 Jul–Sep 6,571 34% 38%
2012–13 Apr–Jun 6,198 33% 38%
2012–13 Jan–Mar 6,094 34% 38%
2012–13 Oct–Dec 6,392 29% 32%
2012–13 Jul–Sep 6,252 29% 26%
2011–12 Apr–Jun 8,116 22% 29%
2011–12 Jan–Mar 7,821 28% 30%
2011–12 Oct–Dec 7,609 19% 27%
2011–12 Jul–Sep 7,578 13% 24%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2016–17, 77% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 79%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 52,527 77% 79%
2015–16 50,350 81% 80%
2014–15 49,136 76% 80%
2013–14 49,015 72% 79%
2012–13 46,449 70% 73%
2011–12 37,044 81% 69%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 13,028 77% 81%
2016–17 Jan–Mar 12,543 78% 79%
2016–17 Oct–Dec 13,798 77% 79%
2016–17 Jul–Sep 13,158 75% 78%
2015–16 Apr–Jun 12,980 80% 80%
2015–16 Jan–Mar 12,394 82% 80%
2015–16 Oct–Dec 12,711 83% 81%
2015–16 Jul–Sep 12,265 78% 78%
2014–15 Apr–Jun 11,958 80% 82%
2014–15 Jan–Mar 11,856 78% 81%
2014–15 Oct–Dec 12,865 72% 80%
2014–15 Jul–Sep 12,457 74% 78%
2013–14 Apr–Jun 12,379 72% 81%
2013–14 Jan–Mar 12,143 73% 80%
2013–14 Oct–Dec 12,146 71% 79%
2013–14 Jul–Sep 12,347 71% 75%
2012–13 Apr–Jun 11,902 70% 76%
2012–13 Jan–Mar 11,466 72% 75%
2012–13 Oct–Dec 11,757 70% 73%
2012–13 Jul–Sep 11,324 68% 67%
2011–12 Apr–Jun 9,044 82% 70%
2011–12 Jan–Mar 9,293 89% 71%
2011–12 Oct–Dec 9,048 83% 69%
2011–12 Jul–Sep 9,659 71% 65%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2016–17, the median length of time for all patients to depart this hospital’s emergency department was 3 hours 12 minutes. The length of time until most patients (90%) had departed was 7 hours 11 minutes, compared to its national peer group performance of 8 hours 3 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 83,650 3hrs12mins 7hrs11mins 8hrs3mins
2015–16 81,711 3hrs0mins 6hrs59mins 7hrs57mins
2014–15 78,246 3hrs16mins 7hrs41mins 8hrs10mins
2013–14 75,366 3hrs33mins 7hrs56mins 8hrs11mins
2012–13 71,385 3hrs40mins 8hrs25mins 9hrs9mins
2011–12 68,168 3hrs48mins 8hrs52mins 9hrs53mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 Apr–Jun 20,875 3hrs15mins 7hrs11mins 7hrs50mins
2016–17 Jan–Mar 20,325 3hrs3mins 6hrs49mins 7hrs52mins
2016–17 Oct–Dec 21,550 3hrs11mins 7hrs6mins 7hrs59mins
2016–17 Jul–Sep 20,900 3hrs19mins 7hrs34mins 8hrs34mins
2015–16 Apr–Jun 20,814 3hrs0mins 7hrs11mins 7hrs59mins
2015–16 Jan–Mar 20,064 2hrs55mins 6hrs35mins 7hrs39mins
2015–16 Oct–Dec 20,578 2hrs52mins 6hrs29mins 7hrs34mins
2015–16 Jul–Sep 20,255 3hrs16mins 7hrs40mins 8hrs40mins
2014–15 Apr–Jun 19,974 3hrs7mins 7hrs14mins 7hrs56mins
2014–15 Jan–Mar 19,098 3hrs5mins 7hrs6mins 7hrs44mins
2014–15 Oct–Dec 19,634 3hrs25mins 8hrs1min 8hrs1min
2014–15 Jul–Sep 19,540 3hrs26mins 8hrs26mins 9hrs7mins
2013–14 Apr–Jun 19,149 3hrs33mins 8hrs3mins 7hrs56mins
2013–14 Jan–Mar 18,635 3hrs26mins 7hrs32mins 7hrs46mins
2013–14 Oct–Dec 18,664 3hrs37mins 8hrs1min 8hrs3mins
2013–14 Jul–Sep 18,918 3hrs38mins 8hrs8mins 8hrs58mins
2012–13 Apr–Jun 18,100 3hrs40mins 8hrs5mins 8hrs56mins
2012–13 Jan–Mar 17,560 3hrs32mins 7hrs59mins 8hrs27mins
2012–13 Oct–Dec 18,149 3hrs42mins 8hrs39mins 8hrs50mins
2012–13 Jul–Sep 17,576 3hrs45mins 8hrs59mins 10hrs29mins
2011–12 Apr–Jun 17,160 3hrs49mins 8hrs55mins 9hrs33mins
2011–12 Jan–Mar 17,114 3hrs27mins 7hrs40mins 9hrs14mins
2011–12 Oct–Dec 16,657 3hrs46mins 8hrs28mins 9hrs48mins
2011–12 Jul–Sep 17,237 4hrs22mins 10hrs26mins 11hrs2mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2016–17, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 4 hours 38 minutes. The length of time until most patients (90%) had departed was 9 hours 2 minutes, compared to its national peer group performance of 11 hours 25 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 31,123 4hrs38mins 9hrs2mins 11hrs25mins
2015–16 31,361 4hrs22mins 8hrs47mins 11hrs21mins
2014–15 29,110 4hrs47mins 9hrs51mins 12hrs0mins
2013–14 26,351 5hrs10mins 10hrs24mins 11hrs51mins
2012–13 24,936 5hrs32mins 11hrs28mins 13hrs42mins
2011–12 31,124 6hrs2mins 11hrs37mins 14hrs16mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 Apr–Jun 7,847 4hrs41mins 9hrs5mins 11hrs0mins
2016–17 Jan–Mar 7,782 4hrs18mins 8hrs24mins 11hrs1min
2016–17 Oct–Dec 7,752 4hrs40mins 8hrs58mins 11hrs9mins
2016–17 Jul–Sep 7,742 4hrs53mins 9hrs33mins 12hrs32mins
2015–16 Apr–Jun 7,834 4hrs30mins 9hrs6mins 11hrs22mins
2015–16 Jan–Mar 7,670 4hrs8mins 8hrs8mins 10hrs40mins
2015–16 Oct–Dec 7,867 4hrs5mins 8hrs4mins 10hrs26mins
2015–16 Jul–Sep 7,990 4hrs50mins 9hrs43mins 13hrs12mins
2014–15 Apr–Jun 8,016 4hrs27mins 9hrs7mins 11hrs34mins
2014–15 Jan–Mar 7,242 4hrs25mins 8hrs36mins 10hrs55mins
2014–15 Oct–Dec 6,769 5hrs4mins 10hrs14mins 11hrs29mins
2014–15 Jul–Sep 7,083 5hrs24mins 11hrs40mins 14hrs9mins
2013–14 Apr–Jun 6,770 5hrs14mins 10hrs39mins 11hrs22mins
2013–14 Jan–Mar 6,492 4hrs59mins 9hrs29mins 10hrs57mins
2013–14 Oct–Dec 6,518 5hrs13mins 10hrs33mins 11hrs35mins
2013–14 Jul–Sep 6,571 5hrs15mins 10hrs47mins 13hrs31mins
2012–13 Apr–Jun 6,198 5hrs27mins 10hrs27mins 13hrs22mins
2012–13 Jan–Mar 6,094 5hrs17mins 10hrs39mins 11hrs57mins
2012–13 Oct–Dec 6,392 5hrs42mins 12hrs21mins 12hrs56mins
2012–13 Jul–Sep 6,252 5hrs41mins 12hrs35mins 16hrs35mins
2011–12 Apr–Jun 8,116 5hrs52mins 11hrs51mins 14hrs5mins
2011–12 Jan–Mar 7,821 5hrs20mins 9hrs50mins 13hrs14mins
2011–12 Oct–Dec 7,609 6hrs2mins 10hrs45mins 13hrs43mins
2011–12 Jul–Sep 7,578 7hrs6mins 13hrs52mins 15hrs56mins

Time spent in the emergency department (patients discharged)

In 2016–17, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 30 minutes. The length of time until most patients (90%) had departed was 5 hours 30 minutes, compared to its national peer group performance of 5 hours 27 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 52,527 2hrs30mins 5hrs30mins 5hrs27mins
2015–16 50,350 2hrs18mins 5hrs13mins 5hrs25mins
2014–15 49,136 2hrs29mins 5hrs49mins 5hrs20mins
2013–14 49,015 2hrs50mins 6hrs10mins 5hrs31mins
2012–13 46,449 2hrs54mins 6hrs16mins 6hrs10mins
2011–12 37,044 2hrs31mins 4hrs54mins 6hrs34mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 Apr–Jun 13,028 2hrs32mins 5hrs29mins 5hrs17mins
2016–17 Jan–Mar 12,543 2hrs26mins 5hrs16mins 5hrs27mins
2016–17 Oct–Dec 13,798 2hrs30mins 5hrs29mins 5hrs29mins
2016–17 Jul–Sep 13,158 2hrs33mins 5hrs45mins 5hrs36mins
2015–16 Apr–Jun 12,980 2hrs18mins 5hrs17mins 5hrs22mins
2015–16 Jan–Mar 12,394 2hrs15mins 5hrs6mins 5hrs22mins
2015–16 Oct–Dec 12,711 2hrs12mins 4hrs55mins 5hrs18mins
2015–16 Jul–Sep 12,265 2hrs26mins 5hrs34mins 5hrs38mins
2014–15 Apr–Jun 11,958 2hrs20mins 5hrs21mins 5hrs9mins
2014–15 Jan–Mar 11,856 2hrs20mins 5hrs35mins 5hrs14mins
2014–15 Oct–Dec 12,865 2hrs41mins 6hrs9mins 5hrs22mins
2014–15 Jul–Sep 12,457 2hrs35mins 6hrs3mins 5hrs36mins
2013–14 Apr–Jun 12,379 2hrs48mins 6hrs9mins 5hrs16mins
2013–14 Jan–Mar 12,143 2hrs44mins 6hrs1min 5hrs23mins
2013–14 Oct–Dec 12,146 2hrs52mins 6hrs13mins 5hrs31mins
2013–14 Jul–Sep 12,347 2hrs56mins 6hrs16mins 5hrs53mins
2012–13 Apr–Jun 11,902 2hrs59mins 6hrs17mins 5hrs52mins
2012–13 Jan–Mar 11,466 2hrs47mins 6hrs7mins 5hrs53mins
2012–13 Oct–Dec 11,757 2hrs54mins 6hrs17mins 6hrs7mins
2012–13 Jul–Sep 11,324 2hrs58mins 6hrs26mins 6hrs45mins
2011–12 Apr–Jun 9,044 2hrs32mins 4hrs44mins 6hrs22mins
2011–12 Jan–Mar 9,293 2hrs17mins 4hrs6mins 6hrs21mins
2011–12 Oct–Dec 9,048 2hrs27mins 4hrs41mins 6hrs33mins
2011–12 Jul–Sep 9,659 2hrs52mins 5hrs51mins 6hrs59mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2016–17, 83,650 patients presented to this emergency department for treatment.

Year Number of patients
2016–17 83,650
2015–16 81,711
2014–15 78,246
2013–14 75,366
2012–13 71,385
2011–12 68,168
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 20,875
2016–17 Jan–Mar 20,325
2016–17 Oct–Dec 21,550
2016–17 Jul–Sep 20,900
2015–16 Apr–Jun 20,814
2015–16 Jan–Mar 20,064
2015–16 Oct–Dec 20,578
2015–16 Jul–Sep 20,255
2014–15 Apr–Jun 19,974
2014–15 Jan–Mar 19,098
2014–15 Oct–Dec 19,634
2014–15 Jul–Sep 19,540
2013–14 Apr–Jun 19,149
2013–14 Jan–Mar 18,635
2013–14 Oct–Dec 18,664
2013–14 Jul–Sep 18,918
2012–13 Apr–Jun 18,100
2012–13 Jan–Mar 17,560
2012–13 Oct–Dec 18,149
2012–13 Jul–Sep 17,576
2011–12 Apr–Jun 17,160
2011–12 Jan–Mar 17,114
2011–12 Oct–Dec 16,657
2011–12 Jul–Sep 17,237

Resuscitation presentations (require treatment immediately)

In 2016–17, 464 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2016–17 464
2015–16 443
2014–15 384
2013–14 347
2012–13 462
2011–12 487
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 100
2016–17 Jan–Mar 102
2016–17 Oct–Dec 115
2016–17 Jul–Sep 147
2015–16 Apr–Jun 115
2015–16 Jan–Mar 94
2015–16 Oct–Dec 116
2015–16 Jul–Sep 118
2014–15 Apr–Jun 117
2014–15 Jan–Mar 106
2014–15 Oct–Dec 73
2014–15 Jul–Sep 88
2013–14 Apr–Jun 80
2013–14 Jan–Mar 87
2013–14 Oct–Dec 98
2013–14 Jul–Sep 82
2012–13 Apr–Jun 117
2012–13 Jan–Mar 103
2012–13 Oct–Dec 117
2012–13 Jul–Sep 125
2011–12 Apr–Jun 115
2011–12 Jan–Mar 120
2011–12 Oct–Dec 104
2011–12 Jul–Sep 148

Emergency presentations (require treatment within 10 minutes)

In 2016–17, 10,963 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2016–17 10,963
2015–16 10,645
2014–15 9,623
2013–14 9,502
2012–13 8,715
2011–12 8,302
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 3,035
2016–17 Jan–Mar 2,655
2016–17 Oct–Dec 2,685
2016–17 Jul–Sep 2,588
2015–16 Apr–Jun 2,631
2015–16 Jan–Mar 2,476
2015–16 Oct–Dec 2,582
2015–16 Jul–Sep 2,956
2014–15 Apr–Jun 2,595
2014–15 Jan–Mar 2,322
2014–15 Oct–Dec 2,292
2014–15 Jul–Sep 2,414
2013–14 Apr–Jun 2,424
2013–14 Jan–Mar 2,211
2013–14 Oct–Dec 2,333
2013–14 Jul–Sep 2,534
2012–13 Apr–Jun 2,303
2012–13 Jan–Mar 2,140
2012–13 Oct–Dec 2,171
2012–13 Jul–Sep 2,101
2011–12 Apr–Jun 2,137
2011–12 Jan–Mar 2,063
2011–12 Oct–Dec 1,907
2011–12 Jul–Sep 2,195

Urgent presentations (require treatment within 30 minutes)

In 2016–17, 36,322 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2016–17 36,322
2015–16 35,108
2014–15 33,561
2013–14 33,522
2012–13 32,080
2011–12 30,373
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 9,068
2016–17 Jan–Mar 8,641
2016–17 Oct–Dec 9,372
2016–17 Jul–Sep 9,241
2015–16 Apr–Jun 9,022
2015–16 Jan–Mar 8,559
2015–16 Oct–Dec 8,800
2015–16 Jul–Sep 8,727
2014–15 Apr–Jun 8,882
2014–15 Jan–Mar 7,990
2014–15 Oct–Dec 8,219
2014–15 Jul–Sep 8,470
2013–14 Apr–Jun 8,497
2013–14 Jan–Mar 8,097
2013–14 Oct–Dec 8,380
2013–14 Jul–Sep 8,548
2012–13 Apr–Jun 8,183
2012–13 Jan–Mar 7,822
2012–13 Oct–Dec 8,177
2012–13 Jul–Sep 7,898
2011–12 Apr–Jun 7,720
2011–12 Jan–Mar 7,481
2011–12 Oct–Dec 7,385
2011–12 Jul–Sep 7,787

Semi-urgent presentations (require treatment within 60 minutes)

In 2016–17, 30,288 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2016–17 30,288
2015–16 29,822
2014–15 29,402
2013–14 28,110
2012–13 27,170
2011–12 25,457
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 7,292
2016–17 Jan–Mar 7,410
2016–17 Oct–Dec 7,958
2016–17 Jul–Sep 7,628
2015–16 Apr–Jun 7,632
2015–16 Jan–Mar 7,383
2015–16 Oct–Dec 7,600
2015–16 Jul–Sep 7,207
2014–15 Apr–Jun 7,166
2014–15 Jan–Mar 7,206
2014–15 Oct–Dec 7,576
2014–15 Jul–Sep 7,454
2013–14 Apr–Jun 7,113
2013–14 Jan–Mar 7,117
2013–14 Oct–Dec 6,942
2013–14 Jul–Sep 6,938
2012–13 Apr–Jun 6,777
2012–13 Jan–Mar 6,712
2012–13 Oct–Dec 6,931
2012–13 Jul–Sep 6,750
2011–12 Apr–Jun 6,411
2011–12 Jan–Mar 6,390
2011–12 Oct–Dec 6,368
2011–12 Jul–Sep 6,288

Non-urgent presentations (treatment recommended within 120 minutes)

In 2016–17, 5,612 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2016–17 5,612
2015–16 5,691
2014–15 5,275
2013–14 3,884
2012–13 2,957
2011–12 3,548
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 1,380
2016–17 Jan–Mar 1,517
2016–17 Oct–Dec 1,419
2016–17 Jul–Sep 1,296
2015–16 Apr–Jun 1,413
2015–16 Jan–Mar 1,551
2015–16 Oct–Dec 1,480
2015–16 Jul–Sep 1,247
2014–15 Apr–Jun 1,213
2014–15 Jan–Mar 1,474
2014–15 Oct–Dec 1,474
2014–15 Jul–Sep 1,114
2013–14 Apr–Jun 1,035
2013–14 Jan–Mar 1,123
2013–14 Oct–Dec 911
2013–14 Jul–Sep 815
2012–13 Apr–Jun 720
2012–13 Jan–Mar 782
2012–13 Oct–Dec 753
2012–13 Jul–Sep 702
2011–12 Apr–Jun 777
2011–12 Jan–Mar 1,060
2011–12 Oct–Dec 892
2011–12 Jul–Sep 819