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Caloundra Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2016–17, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 75 100% 100%
2015–16 76 99% 100%
2014–15 69 100% 99%*
2013–14 75 100% 100%
2012–13 81 100% 100%
2011–12 66 100% 99%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

NP Reported data did not meet the criteria to calculate this indicator.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated immediately Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 Apr–Jun <5 NP 100%
2016–17 Jan–Mar 22 100% 100%
2016–17 Oct–Dec 27 100% 100%*
2016–17 Jul–Sep 23 100% 100%*
2015–16 Apr–Jun 19 95% 99%*
2015–16 Jan–Mar 18 100% 100%
2015–16 Oct–Dec 21 100% 100%
2015–16 Jul–Sep 18 100% 100%
2014–15 Apr–Jun 11 100% 98%*
2014–15 Jan–Mar 18 100% 99%*
2014–15 Oct–Dec 17 100% 100%
2014–15 Jul–Sep 23 100% 100%
2013–14 Apr–Jun 18 100% 100%
2013–14 Jan–Mar 18 100% 100%
2013–14 Oct–Dec 15 100% 100%
2013–14 Jul–Sep 24 100% 100%
2012–13 Apr–Jun 18 100% 100%
2012–13 Jan–Mar 21 100% 100%
2012–13 Oct–Dec 23 100% 100%
2012–13 Jul–Sep 19 100% 100%
2011–12 Apr–Jun 17 100% 99%
2011–12 Jan–Mar 16 100% 98%
2011–12 Oct–Dec 13 100% 98%
2011–12 Jul–Sep 20 100% 99%

Emergency waiting time (requires treatment within 10 minutes)

In 2016–17, 74% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 79%.

Year Number of patients Patients treated within 10 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 2,689 74% 79%
2015–16 3,125 77% 77%
2014–15 2,866 79% 80%*
2013–14 2,104 86% 83%
2012–13 2,050 88% 81%
2011–12 2,096 82% 79%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 10 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 Apr–Jun 59 98% 79%
2016–17 Jan–Mar 865 70% 78%
2016–17 Oct–Dec 910 79% 79%*
2016–17 Jul–Sep 855 72% 79%*
2015–16 Apr–Jun 834 80% 79%*
2015–16 Jan–Mar 811 82% 78%
2015–16 Oct–Dec 771 74% 78%
2015–16 Jul–Sep 709 70% 75%
2014–15 Apr–Jun 633 74% 80%*
2014–15 Jan–Mar 747 85% 80%*
2014–15 Oct–Dec 796 82% 81%*
2014–15 Jul–Sep 690 74% 80%*
2013–14 Apr–Jun 545 81% 82%*
2013–14 Jan–Mar 516 81% 84%*
2013–14 Oct–Dec 553 93% 85%*
2013–14 Jul–Sep 490 90% 82%
2012–13 Apr–Jun 512 91% 83%
2012–13 Jan–Mar 521 92% 82%
2012–13 Oct–Dec 495 90% 80%
2012–13 Jul–Sep 522 78% 77%
2011–12 Apr–Jun 481 89% 78%
2011–12 Jan–Mar 477 81% 80%
2011–12 Oct–Dec 553 78% 79%
2011–12 Jul–Sep 585 80% 79%

Urgent waiting time (requires treatment within 30 minutes)

In 2016–17, 68% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 65%.

Year Number of patients Patients treated within 30 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 9,497 68% 65%
2015–16 11,579 68% 65%
2014–15 10,799 68% 66%*
2013–14 8,798 77% 68%
2012–13 8,335 82% 66%
2011–12 8,900 71% 67%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 30 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 Apr–Jun 237 91% 66%
2016–17 Jan–Mar 2,998 64% 65%
2016–17 Oct–Dec 3,143 71% 65%
2016–17 Jul–Sep 3,119 68% 65%
2015–16 Apr–Jun 2,961 73% 68%
2015–16 Jan–Mar 3,021 73% 67%
2015–16 Oct–Dec 2,858 68% 65%
2015–16 Jul–Sep 2,739 58% 60%
2014–15 Apr–Jun 2,624 66% 67%*
2014–15 Jan–Mar 2,731 66% 67%*
2014–15 Oct–Dec 2,854 69% 67%*
2014–15 Jul–Sep 2,590 70% 64%
2013–14 Apr–Jun 2,457 78% 68%
2013–14 Jan–Mar 2,179 76% 69%
2013–14 Oct–Dec 2,153 79% 69%
2013–14 Jul–Sep 2,009 77% 65%
2012–13 Apr–Jun 1,967 86% 68%
2012–13 Jan–Mar 2,067 88% 67%
2012–13 Oct–Dec 2,178 80% 67%
2012–13 Jul–Sep 2,123 74% 60%
2011–12 Apr–Jun 2,164 80% 65%
2011–12 Jan–Mar 2,119 76% 69%
2011–12 Oct–Dec 2,256 75% 68%
2011–12 Jul–Sep 2,361 57% 66%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2016–17, 63% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 73%.

Year Number of patients Patients treated within 60 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 11,059 63% 73%
2015–16 15,451 62% 72%*
2014–15 14,862 69% 73%*
2013–14 14,642 75% 74%*
2012–13 12,084 78% 71%
2011–12 10,462 77% 69%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 60 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.
2016–17 Apr–Jun 819 94% 74%
2016–17 Jan–Mar 3,398 62% 73%
2016–17 Oct–Dec 3,514 59% 72%*
2016–17 Jul–Sep 3,328 60% 72%*
2015–16 Apr–Jun 3,567 64% 74%*
2015–16 Jan–Mar 4,018 61% 74%*
2015–16 Oct–Dec 4,019 65% 73%*
2015–16 Jul–Sep 3,847 58% 69%*
2014–15 Apr–Jun 3,464 65% NP†
2014–15 Jan–Mar 3,919 68% NP†
2014–15 Oct–Dec 3,901 71% 73%*
2014–15 Jul–Sep 3,578 73% 71%*
2013–14 Apr–Jun 3,667 81% 75%*
2013–14 Jan–Mar 3,766 76% 74%*
2013–14 Oct–Dec 3,677 71% 75%*
2013–14 Jul–Sep 3,532 73% 70%
2012–13 Apr–Jun 3,023 80% 74%
2012–13 Jan–Mar 3,142 82% 73%
2012–13 Oct–Dec 3,086 78% 72%
2012–13 Jul–Sep 2,833 70% 66%
2011–12 Apr–Jun 2,798 76% 69%
2011–12 Jan–Mar 2,673 81% 70%
2011–12 Oct–Dec 2,685 82% 70%
2011–12 Jul–Sep 2,306 66% 67%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2016–17, 93% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 90%.

Year Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 1,574 93% 90%
2015–16 1,211 89% 91%*
2014–15 1,367 91% 91%*
2013–14 2,160 91% 92%*
2012–13 2,306 92% 92%
2011–12 2,032 93% 91%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2016–17 Apr–Jun 894 99% 92%
2016–17 Jan–Mar 221 82% 91%
2016–17 Oct–Dec 253 88% 90%
2016–17 Jul–Sep 206 84% 89%
2015–16 Apr–Jun 269 87% 91%*
2015–16 Jan–Mar 324 88% 92%*
2015–16 Oct–Dec 350 90% 91%*
2015–16 Jul–Sep 268 89% 90%*
2014–15 Apr–Jun 314 91% 92%*
2014–15 Jan–Mar 351 87% 90%*
2014–15 Oct–Dec 375 92% 91%*
2014–15 Jul–Sep 327 93% 91%*
2013–14 Apr–Jun 520 91% 92%*
2013–14 Jan–Mar 511 92% 92%*
2013–14 Oct–Dec 581 89% 93%*
2013–14 Jul–Sep 548 93% 92%
2012–13 Apr–Jun 599 94% 93%
2012–13 Jan–Mar 653 92% 93%
2012–13 Oct–Dec 554 91% 92%
2012–13 Jul–Sep 500 88% 90%
2011–12 Apr–Jun 591 90% 91%
2011–12 Jan–Mar 660 96% 92%
2011–12 Oct–Dec 491 96% 91%
2011–12 Jul–Sep 290 87% 90%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2016–17, 75% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 75%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 26,450 75% 75%
2015–16 33,637 80% 76%
2014–15 31,708 83% 76%
2013–14 29,822 78% 75%
2012–13 26,563 78% 71%
2011–12 25,044 72% 68%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 2,193 100% 75%
2016–17 Jan–Mar 7,907 74% 75%
2016–17 Oct–Dec 8,343 72% 75%
2016–17 Jul–Sep 8,007 73% 73%
2015–16 Apr–Jun 8,139 77% 77%
2015–16 Jan–Mar 8,721 80% 77%
2015–16 Oct–Dec 8,510 82% 77%
2015–16 Jul–Sep 8,267 81% 73%
2014–15 Apr–Jun 7,448 83% 76%
2014–15 Jan–Mar 8,247 84% 76%
2014–15 Oct–Dec 8,416 87% 76%
2014–15 Jul–Sep 7,597 76% 73%
2013–14 Apr–Jun 7,594 81% 76%
2013–14 Jan–Mar 7,474 76% 77%
2013–14 Oct–Dec 7,595 77% 76%
2013–14 Jul–Sep 7,159 77% 72%
2012–13 Apr–Jun 6,527 81% 74%
2012–13 Jan–Mar 6,825 85% 73%
2012–13 Oct–Dec 6,802 75% 71%
2012–13 Jul–Sep 6,409 70% 66%
2011–12 Apr–Jun 6,391 73% 68%
2011–12 Jan–Mar 6,223 76% 70%
2011–12 Oct–Dec 6,321 74% 68%
2011–12 Jul–Sep 6,109 65% 66%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2016–17, 52% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 57%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 75 52% 57%
2015–16 76 61% 58%
2014–15 69 67% 56%
2013–14 75 64% 56%
2012–13 81 56% 53%
2011–12 66 55% 49%

NP Reported data did not meet the criteria to calculate this indicator.

Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
2016–17 Apr–Jun <5 NP 58%
2016–17 Jan–Mar 22 50% 59%
2016–17 Oct–Dec 27 52% 58%
2016–17 Jul–Sep 23 48% 55%
2015–16 Apr–Jun 19 42% 57%
2015–16 Jan–Mar 18 44% 59%
2015–16 Oct–Dec 21 86% 60%
2015–16 Jul–Sep 18 67% 55%
2014–15 Apr–Jun 11 64% 55%
2014–15 Jan–Mar 18 72% 56%
2014–15 Oct–Dec 17 65% 60%
2014–15 Jul–Sep 23 65% 55%
2013–14 Apr–Jun 18 67% 57%
2013–14 Jan–Mar 18 72% 57%
2013–14 Oct–Dec 15 53% 58%
2013–14 Jul–Sep 24 63% 53%
2012–13 Apr–Jun 18 67% 58%
2012–13 Jan–Mar 21 81% 59%
2012–13 Oct–Dec 23 43% 51%
2012–13 Jul–Sep 19 32% 46%
2011–12 Apr–Jun 17 76% 52%
2011–12 Jan–Mar 16 56% 51%
2011–12 Oct–Dec 13 54% 46%
2011–12 Jul–Sep 20 35% 48%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2016–17, 70% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 63%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 2,694 70% 63%
2015–16 3,128 79% 65%
2014–15 2,869 77% 64%
2013–14 2,113 64% 61%
2012–13 2,055 57% 54%
2011–12 2,102 43% 48%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 59 100% 62%
2016–17 Jan–Mar 869 70% 63%
2016–17 Oct–Dec 910 68% 64%
2016–17 Jul–Sep 856 68% 62%
2015–16 Apr–Jun 834 73% 65%
2015–16 Jan–Mar 813 79% 67%
2015–16 Oct–Dec 771 80% 66%
2015–16 Jul–Sep 710 83% 61%
2014–15 Apr–Jun 634 81% 65%
2014–15 Jan–Mar 748 81% 65%
2014–15 Oct–Dec 797 86% 65%
2014–15 Jul–Sep 690 61% 60%
2013–14 Apr–Jun 546 71% 63%
2013–14 Jan–Mar 519 61% 65%
2013–14 Oct–Dec 554 64% 62%
2013–14 Jul–Sep 494 59% 57%
2012–13 Apr–Jun 512 65% 58%
2012–13 Jan–Mar 523 73% 57%
2012–13 Oct–Dec 497 49% 53%
2012–13 Jul–Sep 523 41% 49%
2011–12 Apr–Jun 482 42% 49%
2011–12 Jan–Mar 479 49% 50%
2011–12 Oct–Dec 554 45% 47%
2011–12 Jul–Sep 587 35% 45%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2016–17, 67% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 67%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 9,675 67% 67%
2015–16 11,803 75% 69%
2014–15 10,946 77% 68%
2013–14 8,926 65% 66%
2012–13 8,464 65% 60%
2011–12 9,055 59% 54%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 239 99% 67%
2016–17 Jan–Mar 3,055 67% 67%
2016–17 Oct–Dec 3,202 65% 68%
2016–17 Jul–Sep 3,179 67% 66%
2015–16 Apr–Jun 3,019 71% 70%
2015–16 Jan–Mar 3,073 76% 70%
2015–16 Oct–Dec 2,906 77% 70%
2015–16 Jul–Sep 2,805 76% 65%
2014–15 Apr–Jun 2,660 79% 68%
2014–15 Jan–Mar 2,772 78% 69%
2014–15 Oct–Dec 2,898 83% 69%
2014–15 Jul–Sep 2,616 66% 64%
2013–14 Apr–Jun 2,482 70% 67%
2013–14 Jan–Mar 2,206 62% 69%
2013–14 Oct–Dec 2,185 64% 67%
2013–14 Jul–Sep 2,053 64% 62%
2012–13 Apr–Jun 1,983 70% 64%
2012–13 Jan–Mar 2,098 77% 63%
2012–13 Oct–Dec 2,225 60% 60%
2012–13 Jul–Sep 2,158 55% 54%
2011–12 Apr–Jun 2,192 59% 55%
2011–12 Jan–Mar 2,131 61% 56%
2011–12 Oct–Dec 2,294 59% 54%
2011–12 Jul–Sep 2,438 55% 52%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2016–17, 80% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 80%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 12,052 80% 80%
2015–16 17,098 82% 81%
2014–15 16,140 86% 81%
2013–14 16,021 84% 80%
2012–13 13,088 85% 77%
2011–12 11,351 83% 74%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 838 99% 81%
2016–17 Jan–Mar 3,670 79% 81%
2016–17 Oct–Dec 3,860 78% 81%
2016–17 Jul–Sep 3,684 78% 79%
2015–16 Apr–Jun 3,934 81% 82%
2015–16 Jan–Mar 4,402 83% 81%
2015–16 Oct–Dec 4,392 84% 82%
2015–16 Jul–Sep 4,370 82% 78%
2014–15 Apr–Jun 3,760 85% 81%
2014–15 Jan–Mar 4,258 87% 81%
2014–15 Oct–Dec 4,246 89% 81%
2014–15 Jul–Sep 3,876 84% 79%
2013–14 Apr–Jun 3,925 87% 81%
2013–14 Jan–Mar 4,090 83% 81%
2013–14 Oct–Dec 4,102 84% 81%
2013–14 Jul–Sep 3,904 83% 77%
2012–13 Apr–Jun 3,269 86% 80%
2012–13 Jan–Mar 3,376 90% 78%
2012–13 Oct–Dec 3,352 84% 77%
2012–13 Jul–Sep 3,091 81% 72%
2011–12 Apr–Jun 2,984 83% 74%
2011–12 Jan–Mar 2,831 85% 75%
2011–12 Oct–Dec 2,875 86% 74%
2011–12 Jul–Sep 2,661 77% 71%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2016–17, 95% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 92%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 1,954 95% 92%
2015–16 1,532 92% 93%
2014–15 1,684 95% 92%
2013–14 2,687 94% 92%
2012–13 2,875 94% 92%
2011–12 2,470 95% 90%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 1,054 100% 93%
2016–17 Jan–Mar 291 88% 93%
2016–17 Oct–Dec 344 92% 93%
2016–17 Jul–Sep 265 90% 92%
2015–16 Apr–Jun 333 91% 93%
2015–16 Jan–Mar 415 92% 93%
2015–16 Oct–Dec 420 93% 93%
2015–16 Jul–Sep 364 94% 91%
2014–15 Apr–Jun 383 96% 92%
2014–15 Jan–Mar 451 93% 91%
2014–15 Oct–Dec 458 95% 91%
2014–15 Jul–Sep 392 95% 92%
2013–14 Apr–Jun 623 95% 93%
2013–14 Jan–Mar 641 94% 93%
2013–14 Oct–Dec 739 93% 93%
2013–14 Jul–Sep 684 94% 91%
2012–13 Apr–Jun 745 96% 93%
2012–13 Jan–Mar 807 95% 92%
2012–13 Oct–Dec 705 94% 91%
2012–13 Jul–Sep 618 92% 90%
2011–12 Apr–Jun 716 94% 91%
2011–12 Jan–Mar 766 97% 91%
2011–12 Oct–Dec 585 97% 91%
2011–12 Jul–Sep 403 92% 88%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2016–17, 70% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 59%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 7,558 70% 59%
2015–16 10,358 78% 60%
2014–15 7,978 79% 55%
2013–14 4,001 70% 50%
2012–13 5,348 56% 40%
2011–12 4,938 27% 30%

NP Reported data did not meet the criteria to calculate this indicator.

Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
2016–17 Apr–Jun <5 NP 59%
2016–17 Jan–Mar 2,480 72% 60%
2016–17 Oct–Dec 2,607 69% 60%
2016–17 Jul–Sep 2,470 70% 56%
2015–16 Apr–Jun 2,499 75% 61%
2015–16 Jan–Mar 2,659 77% 62%
2015–16 Oct–Dec 2,681 79% 62%
2015–16 Jul–Sep 2,519 78% 54%
2014–15 Apr–Jun 2,235 79% 56%
2014–15 Jan–Mar 2,294 79% 57%
2014–15 Oct–Dec 2,290 82% 57%
2014–15 Jul–Sep 1,159 77% 50%
2013–14 Apr–Jun 1,093 82% 53%
2013–14 Jan–Mar 932 73% 55%
2013–14 Oct–Dec 974 62% 51%
2013–14 Jul–Sep 1,002 61% 42%
2012–13 Apr–Jun 1,147 72% 45%
2012–13 Jan–Mar 1,391 78% 44%
2012–13 Oct–Dec 1,451 43% 40%
2012–13 Jul–Sep 1,359 34% 32%
2011–12 Apr–Jun 1,301 24% 31%
2011–12 Jan–Mar 1,192 38% 33%
2011–12 Oct–Dec 1,206 29% 29%
2011–12 Jul–Sep 1,239 18% 27%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2016–17, 77% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 80%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 18,892 77% 80%
2015–16 23,279 81% 81%
2014–15 23,730 84% 82%
2013–14 25,821 79% 82%
2012–13 21,215 83% 79%
2011–12 20,106 83% 79%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2016–17 Apr–Jun 2,192 100% 81%
2016–17 Jan–Mar 5,427 74% 81%
2016–17 Oct–Dec 5,736 74% 81%
2016–17 Jul–Sep 5,537 74% 80%
2015–16 Apr–Jun 5,640 77% 82%
2015–16 Jan–Mar 6,062 82% 82%
2015–16 Oct–Dec 5,829 83% 82%
2015–16 Jul–Sep 5,748 81% 79%
2014–15 Apr–Jun 5,213 85% 83%
2014–15 Jan–Mar 5,953 86% 83%
2014–15 Oct–Dec 6,126 89% 83%
2014–15 Jul–Sep 6,438 76% 81%
2013–14 Apr–Jun 6,501 81% 83%
2013–14 Jan–Mar 6,542 77% 83%
2013–14 Oct–Dec 6,621 80% 83%
2013–14 Jul–Sep 6,157 79% 80%
2012–13 Apr–Jun 5,380 82% 82%
2012–13 Jan–Mar 5,434 87% 81%
2012–13 Oct–Dec 5,351 83% 79%
2012–13 Jul–Sep 5,050 79% 75%
2011–12 Apr–Jun 5,090 85% 80%
2011–12 Jan–Mar 5,031 85% 81%
2011–12 Oct–Dec 5,115 84% 80%
2011–12 Jul–Sep 4,870 77% 77%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2016–17, the median length of time for all patients to depart this hospital’s emergency department was 2 hours 38 minutes. The length of time until most patients (90%) had departed was 6 hours 7 minutes, compared to its national peer group performance of 6 hours 34 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 26,450 2hrs38mins 6hrs7mins 6hrs34mins
2015–16 33,637 2hrs34mins 5hrs18mins 6hrs21mins
2014–15 31,708 2hrs19mins 5hrs5mins 6hrs30mins
2013–14 29,822 2hrs16mins 6hrs9mins 6hrs31mins
2012–13 26,563 2hrs16mins 6hrs29mins 7hrs3mins
2011–12 25,044 2hrs16mins 8hrs48mins 7hrs33mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 Apr–Jun 2,193 0hrs56mins 2hrs4mins 6hrs30mins
2016–17 Jan–Mar 7,907 2hrs47mins 6hrs16mins 6hrs27mins
2016–17 Oct–Dec 8,343 2hrs50mins 6hrs18mins 6hrs29mins
2016–17 Jul–Sep 8,007 2hrs49mins 6hrs29mins 6hrs51mins
2015–16 Apr–Jun 8,139 2hrs42mins 5hrs45mins 6hrs14mins
2015–16 Jan–Mar 8,721 2hrs34mins 5hrs17mins 6hrs6mins
2015–16 Oct–Dec 8,510 2hrs29mins 5hrs4mins 6hrs7mins
2015–16 Jul–Sep 8,267 2hrs34mins 5hrs12mins 6hrs56mins
2014–15 Apr–Jun 7,448 2hrs24mins 4hrs55mins 6hrs25mins
2014–15 Jan–Mar 8,247 2hrs19mins 4hrs54mins 6hrs16mins
2014–15 Oct–Dec 8,416 2hrs13mins 4hrs28mins 6hrs22mins
2014–15 Jul–Sep 7,597 2hrs22mins 6hrs10mins 7hrs0mins
2013–14 Apr–Jun 7,594 2hrs15mins 5hrs18mins 6hrs27mins
2013–14 Jan–Mar 7,474 2hrs19mins 6hrs23mins 6hrs12mins
2013–14 Oct–Dec 7,595 2hrs18mins 6hrs21mins 6hrs21mins
2013–14 Jul–Sep 7,159 2hrs13mins 6hrs44mins 7hrs4mins
2012–13 Apr–Jun 6,527 2hrs14mins 5hrs42mins 6hrs38mins
2012–13 Jan–Mar 6,825 1hr57mins 4hrs57mins 6hrs41mins
2012–13 Oct–Dec 6,802 2hrs23mins 6hrs57mins 6hrs58mins
2012–13 Jul–Sep 6,409 2hrs37mins 8hrs36mins 7hrs55mins
2011–12 Apr–Jun 6,391 2hrs19mins 8hrs3mins 7hrs33mins
2011–12 Jan–Mar 6,223 2hrs5mins 7hrs34mins 7hrs14mins
2011–12 Oct–Dec 6,321 2hrs0mins 8hrs35mins 7hrs30mins
2011–12 Jul–Sep 6,109 2hrs44mins 12hrs14mins 7hrs52mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2016–17, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 3 hours 9 minutes. The length of time until most patients (90%) had departed was 6 hours 27 minutes, compared to its national peer group performance of 9 hours 14 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 7,558 3hrs9mins 6hrs27mins 9hrs14mins
2015–16 10,358 2hrs56mins 5hrs33mins 8hrs45mins
2014–15 7,978 2hrs44mins 5hrs12mins 10hrs16mins
2013–14 4,001 2hrs58mins 7hrs50mins 10hrs47mins
2012–13 5,348 3hrs38mins 9hrs57mins 11hrs53mins
2011–12 4,938 6hrs7mins 16hrs55mins 13hrs3mins

NP Reported data did not meet the criteria to calculate this indicator.

Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
2016–17 Apr–Jun <5 NP NP 9hrs5mins
2016–17 Jan–Mar 2,480 3hrs4mins 6hrs11mins 8hrs45mins
2016–17 Oct–Dec 2,607 3hrs11mins 6hrs28mins 9hrs2mins
2016–17 Jul–Sep 2,470 3hrs15mins 6hrs33mins 10hrs7mins
2015–16 Apr–Jun 2,499 3hrs2mins 5hrs46mins 8hrs39mins
2015–16 Jan–Mar 2,659 2hrs57mins 5hrs32mins 8hrs8mins
2015–16 Oct–Dec 2,681 2hrs49mins 5hrs23mins 8hrs8mins
2015–16 Jul–Sep 2,519 2hrs54mins 5hrs28mins 10hrs5mins
2014–15 Apr–Jun 2,235 2hrs47mins 5hrs11mins 9hrs37mins
2014–15 Jan–Mar 2,294 2hrs46mins 5hrs12mins 9hrs12mins
2014–15 Oct–Dec 2,290 2hrs39mins 5hrs2mins 9hrs56mins
2014–15 Jul–Sep 1,159 2hrs43mins 5hrs43mins 13hrs2mins
2013–14 Apr–Jun 1,093 2hrs31mins 5hrs3mins 10hrs47mins
2013–14 Jan–Mar 932 2hrs47mins 7hrs2mins 9hrs45mins
2013–14 Oct–Dec 974 3hrs18mins 8hrs33mins 10hrs4mins
2013–14 Jul–Sep 1,002 3hrs29mins 11hrs59mins 12hrs41mins
2012–13 Apr–Jun 1,147 3hrs0mins 8hrs25mins 10hrs53mins
2012–13 Jan–Mar 1,391 2hrs29mins 6hrs25mins 10hrs38mins
2012–13 Oct–Dec 1,451 4hrs28mins 10hrs19mins 11hrs11mins
2012–13 Jul–Sep 1,359 5hrs25mins 13hrs50mins 15hrs20mins
2011–12 Apr–Jun 1,301 6hrs9mins 16hrs13mins 13hrs14mins
2011–12 Jan–Mar 1,192 5hrs5mins 13hrs13mins 12hrs0mins
2011–12 Oct–Dec 1,206 5hrs51mins 15hrs23mins 12hrs40mins
2011–12 Jul–Sep 1,239 7hrs28mins 21hrs5mins 14hrs26mins

Time spent in the emergency department (patients discharged)

In 2016–17, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 23 minutes. The length of time until most patients (90%) had departed was 5 hours 58 minutes, compared to its national peer group performance of 5 hours 30 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 18,892 2hrs23mins 5hrs58mins 5hrs30mins
2015–16 23,279 2hrs23mins 5hrs11mins 5hrs22mins
2014–15 23,730 2hrs9mins 5hrs1min 5hrs12mins
2013–14 25,821 2hrs10mins 5hrs52mins 5hrs10mins
2012–13 21,215 2hrs2mins 5hrs13mins 5hrs32mins
2011–12 20,106 1hr52mins 5hrs36mins 5hrs23mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2016–17 Apr–Jun 2,192 0hrs56mins 2hrs4mins 5hrs27mins
2016–17 Jan–Mar 5,427 2hrs37mins 6hrs18mins 5hrs28mins
2016–17 Oct–Dec 5,736 2hrs41mins 6hrs12mins 5hrs28mins
2016–17 Jul–Sep 5,537 2hrs37mins 6hrs27mins 5hrs36mins
2015–16 Apr–Jun 5,640 2hrs30mins 5hrs44mins 5hrs14mins
2015–16 Jan–Mar 6,062 2hrs23mins 5hrs10mins 5hrs14mins
2015–16 Oct–Dec 5,829 2hrs17mins 4hrs55mins 5hrs16mins
2015–16 Jul–Sep 5,748 2hrs23mins 5hrs4mins 5hrs43mins
2014–15 Apr–Jun 5,213 2hrs12mins 4hrs45mins 5hrs6mins
2014–15 Jan–Mar 5,953 2hrs8mins 4hrs44mins 5hrs9mins
2014–15 Oct–Dec 6,126 2hrs2mins 4hrs12mins 5hrs9mins
2014–15 Jul–Sep 6,438 2hrs18mins 6hrs13mins 5hrs23mins
2013–14 Apr–Jun 6,501 2hrs11mins 5hrs19mins 5hrs5mins
2013–14 Jan–Mar 6,542 2hrs15mins 6hrs16mins 5hrs2mins
2013–14 Oct–Dec 6,621 2hrs10mins 5hrs57mins 5hrs5mins
2013–14 Jul–Sep 6,157 2hrs3mins 5hrs58mins 5hrs25mins
2012–13 Apr–Jun 5,380 2hrs4mins 5hrs14mins 5hrs11mins
2012–13 Jan–Mar 5,434 1hr51mins 4hrs33mins 5hrs21mins
2012–13 Oct–Dec 5,351 2hrs2mins 5hrs12mins 5hrs33mins
2012–13 Jul–Sep 5,050 2hrs14mins 6hrs2mins 5hrs59mins
2011–12 Apr–Jun 5,090 1hr56mins 4hrs53mins 5hrs22mins
2011–12 Jan–Mar 5,031 1hr45mins 5hrs7mins 5hrs11mins
2011–12 Oct–Dec 5,115 1hr38mins 5hrs38mins 5hrs20mins
2011–12 Jul–Sep 4,870 2hrs14mins 6hrs45mins 5hrs39mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2016–17, 26,450 patients presented to this emergency department for treatment.

Year Number of patients
2016–17 26,450
2015–16 33,637
2014–15 31,708
2013–14 29,822
2012–13 26,563
2011–12 25,044
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 2,193
2016–17 Jan–Mar 7,907
2016–17 Oct–Dec 8,343
2016–17 Jul–Sep 8,007
2015–16 Apr–Jun 8,139
2015–16 Jan–Mar 8,721
2015–16 Oct–Dec 8,510
2015–16 Jul–Sep 8,267
2014–15 Apr–Jun 7,448
2014–15 Jan–Mar 8,247
2014–15 Oct–Dec 8,416
2014–15 Jul–Sep 7,597
2013–14 Apr–Jun 7,594
2013–14 Jan–Mar 7,474
2013–14 Oct–Dec 7,595
2013–14 Jul–Sep 7,159
2012–13 Apr–Jun 6,527
2012–13 Jan–Mar 6,825
2012–13 Oct–Dec 6,802
2012–13 Jul–Sep 6,409
2011–12 Apr–Jun 6,391
2011–12 Jan–Mar 6,223
2011–12 Oct–Dec 6,321
2011–12 Jul–Sep 6,109

Resuscitation presentations (require treatment immediately)

In 2016–17, 75 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2016–17 75
2015–16 76
2014–15 69
2013–14 75
2012–13 81
2011–12 66
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun <5
2016–17 Jan–Mar 22
2016–17 Oct–Dec 27
2016–17 Jul–Sep 23
2015–16 Apr–Jun 19
2015–16 Jan–Mar 18
2015–16 Oct–Dec 21
2015–16 Jul–Sep 18
2014–15 Apr–Jun 11
2014–15 Jan–Mar 18
2014–15 Oct–Dec 17
2014–15 Jul–Sep 23
2013–14 Apr–Jun 18
2013–14 Jan–Mar 18
2013–14 Oct–Dec 15
2013–14 Jul–Sep 24
2012–13 Apr–Jun 18
2012–13 Jan–Mar 21
2012–13 Oct–Dec 23
2012–13 Jul–Sep 19
2011–12 Apr–Jun 17
2011–12 Jan–Mar 16
2011–12 Oct–Dec 13
2011–12 Jul–Sep 20

Emergency presentations (require treatment within 10 minutes)

In 2016–17, 2,694 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2016–17 2,694
2015–16 3,128
2014–15 2,869
2013–14 2,113
2012–13 2,055
2011–12 2,102
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 59
2016–17 Jan–Mar 869
2016–17 Oct–Dec 910
2016–17 Jul–Sep 856
2015–16 Apr–Jun 834
2015–16 Jan–Mar 813
2015–16 Oct–Dec 771
2015–16 Jul–Sep 710
2014–15 Apr–Jun 634
2014–15 Jan–Mar 748
2014–15 Oct–Dec 797
2014–15 Jul–Sep 690
2013–14 Apr–Jun 546
2013–14 Jan–Mar 519
2013–14 Oct–Dec 554
2013–14 Jul–Sep 494
2012–13 Apr–Jun 512
2012–13 Jan–Mar 523
2012–13 Oct–Dec 497
2012–13 Jul–Sep 523
2011–12 Apr–Jun 482
2011–12 Jan–Mar 479
2011–12 Oct–Dec 554
2011–12 Jul–Sep 587

Urgent presentations (require treatment within 30 minutes)

In 2016–17, 9,675 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2016–17 9,675
2015–16 11,803
2014–15 10,946
2013–14 8,926
2012–13 8,464
2011–12 9,055
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 239
2016–17 Jan–Mar 3,055
2016–17 Oct–Dec 3,202
2016–17 Jul–Sep 3,179
2015–16 Apr–Jun 3,019
2015–16 Jan–Mar 3,073
2015–16 Oct–Dec 2,906
2015–16 Jul–Sep 2,805
2014–15 Apr–Jun 2,660
2014–15 Jan–Mar 2,772
2014–15 Oct–Dec 2,898
2014–15 Jul–Sep 2,616
2013–14 Apr–Jun 2,482
2013–14 Jan–Mar 2,206
2013–14 Oct–Dec 2,185
2013–14 Jul–Sep 2,053
2012–13 Apr–Jun 1,983
2012–13 Jan–Mar 2,098
2012–13 Oct–Dec 2,225
2012–13 Jul–Sep 2,158
2011–12 Apr–Jun 2,192
2011–12 Jan–Mar 2,131
2011–12 Oct–Dec 2,294
2011–12 Jul–Sep 2,438

Semi-urgent presentations (require treatment within 60 minutes)

In 2016–17, 12,052 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2016–17 12,052
2015–16 17,098
2014–15 16,140
2013–14 16,021
2012–13 13,088
2011–12 11,351
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 838
2016–17 Jan–Mar 3,670
2016–17 Oct–Dec 3,860
2016–17 Jul–Sep 3,684
2015–16 Apr–Jun 3,934
2015–16 Jan–Mar 4,402
2015–16 Oct–Dec 4,392
2015–16 Jul–Sep 4,370
2014–15 Apr–Jun 3,760
2014–15 Jan–Mar 4,258
2014–15 Oct–Dec 4,246
2014–15 Jul–Sep 3,876
2013–14 Apr–Jun 3,925
2013–14 Jan–Mar 4,090
2013–14 Oct–Dec 4,102
2013–14 Jul–Sep 3,904
2012–13 Apr–Jun 3,269
2012–13 Jan–Mar 3,376
2012–13 Oct–Dec 3,352
2012–13 Jul–Sep 3,091
2011–12 Apr–Jun 2,984
2011–12 Jan–Mar 2,831
2011–12 Oct–Dec 2,875
2011–12 Jul–Sep 2,661

Non-urgent presentations (treatment recommended within 120 minutes)

In 2016–17, 1,954 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2016–17 1,954
2015–16 1,532
2014–15 1,684
2013–14 2,687
2012–13 2,875
2011–12 2,470
Year Quarter Number of patients presenting to the emergency department
2016–17 Apr–Jun 1,054
2016–17 Jan–Mar 291
2016–17 Oct–Dec 344
2016–17 Jul–Sep 265
2015–16 Apr–Jun 333
2015–16 Jan–Mar 415
2015–16 Oct–Dec 420
2015–16 Jul–Sep 364
2014–15 Apr–Jun 383
2014–15 Jan–Mar 451
2014–15 Oct–Dec 458
2014–15 Jul–Sep 392
2013–14 Apr–Jun 623
2013–14 Jan–Mar 641
2013–14 Oct–Dec 739
2013–14 Jul–Sep 684
2012–13 Apr–Jun 745
2012–13 Jan–Mar 807
2012–13 Oct–Dec 705
2012–13 Jul–Sep 618
2011–12 Apr–Jun 716
2011–12 Jan–Mar 766
2011–12 Oct–Dec 585
2011–12 Jul–Sep 403