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This is a public hospital

Nambour General Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 106 100% 100%
2016–17 410 100% 100%
2015–16 505 100% 100%
2014–15 604 98% 100%
2013–14 523 100% 100%
2012–13 564 100% 100%
2011–12 344 100% 100%
Year Quarter Number of patients Patients treated immediately Peer group average
2017–18 Apr–Jun 25 100% 100%
2017–18 Jan–Mar 19 100% 100%
2017–18 Oct–Dec 30 100% 100%
2017–18 Jul–Sep 32 100% 100%
2016–17 Apr–Jun 23 100% 100%
2016–17 Jan–Mar 118 98% 100%
2016–17 Oct–Dec 146 100% 100%
2016–17 Jul–Sep 123 100% 100%
2015–16 Apr–Jun 118 100% 100%
2015–16 Jan–Mar 121 100% 100%
2015–16 Oct–Dec 114 100% 100%
2015–16 Jul–Sep 152 100% 100%
2014–15 Apr–Jun 143 97% 99%
2014–15 Jan–Mar 138 94% 99%
2014–15 Oct–Dec 150 100% 100%
2014–15 Jul–Sep 173 100% 100%
2013–14 Apr–Jun 143 100% 100%
2013–14 Jan–Mar 141 100% 100%
2013–14 Oct–Dec 127 100% 100%
2013–14 Jul–Sep 112 100% 100%
2012–13 Apr–Jun 138 100% 100%
2012–13 Jan–Mar 107 100% 100%
2012–13 Oct–Dec 147 100% 100%
2012–13 Jul–Sep 172 100% 100%
2011–12 Apr–Jun 110 100% 100%
2011–12 Jan–Mar 78 100% 100%
2011–12 Oct–Dec 73 100% 100%
2011–12 Jul–Sep 83 100% 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 76% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 77%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 3,987 76% 77%
2016–17 7,839 77% 76%
2015–16 8,989 81% 77%
2014–15 8,642 84% 80%
2013–14 8,714 82% 84%
2012–13 7,609 85% 84%
2011–12 6,780 79% 81%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 941 79% 78%
2017–18 Jan–Mar 947 79% 77%
2017–18 Oct–Dec 1,045 75% 77%
2017–18 Jul–Sep 1,054 72% 74%
2016–17 Apr–Jun 914 73% 78%
2016–17 Jan–Mar 2,237 78% 77%
2016–17 Oct–Dec 2,383 78% 77%
2016–17 Jul–Sep 2,305 76% 74%
2015–16 Apr–Jun 2,317 80% 78%
2015–16 Jan–Mar 2,304 84% 77%
2015–16 Oct–Dec 2,176 83% 78%
2015–16 Jul–Sep 2,192 79% 76%
2014–15 Apr–Jun 2,071 86% 80%
2014–15 Jan–Mar 2,151 89% 80%
2014–15 Oct–Dec 2,167 88% 80%
2014–15 Jul–Sep 2,253 75% 79%
2013–14 Apr–Jun 2,230 81% 84%
2013–14 Jan–Mar 2,249 79% 84%
2013–14 Oct–Dec 2,080 83% 84%
2013–14 Jul–Sep 2,155 84% 83%
2012–13 Apr–Jun 1,998 86% 84%
2012–13 Jan–Mar 1,839 90% 84%
2012–13 Oct–Dec 1,915 89% 84%
2012–13 Jul–Sep 1,857 73% 82%
2011–12 Apr–Jun 1,857 80% 83%
2011–12 Jan–Mar 1,746 82% 81%
2011–12 Oct–Dec 1,662 80% 81%
2011–12 Jul–Sep 1,515 72% 77%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 62% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 60%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 11,266 62% 60%
2016–17 21,220 53% 61%
2015–16 23,269 57% 63%
2014–15 22,436 57% 63%
2013–14 21,865 57% 65%
2012–13 19,989 57% 63%
2011–12 18,534 55% 62%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 2,657 65% 64%
2017–18 Jan–Mar 2,677 65% 61%
2017–18 Oct–Dec 2,933 64% 60%
2017–18 Jul–Sep 2,999 55% 54%
2016–17 Apr–Jun 3,004 61% 62%
2016–17 Jan–Mar 6,018 54% 62%
2016–17 Oct–Dec 6,241 51% 61%
2016–17 Jul–Sep 5,957 51% 58%
2015–16 Apr–Jun 5,601 56% 64%
2015–16 Jan–Mar 6,081 60% 64%
2015–16 Oct–Dec 5,746 58% 64%
2015–16 Jul–Sep 5,841 55% 60%
2014–15 Apr–Jun 5,456 55% 65%
2014–15 Jan–Mar 5,632 60% 65%
2014–15 Oct–Dec 5,566 60% 62%
2014–15 Jul–Sep 5,782 52% 60%
2013–14 Apr–Jun 5,729 58% 68%
2013–14 Jan–Mar 5,355 54% 67%
2013–14 Oct–Dec 5,471 60% 65%
2013–14 Jul–Sep 5,310 55% 61%
2012–13 Apr–Jun 4,756 61% 65%
2012–13 Jan–Mar 4,909 63% 64%
2012–13 Oct–Dec 5,255 57% 64%
2012–13 Jul–Sep 5,069 47% 58%
2011–12 Apr–Jun 4,959 59% 62%
2011–12 Jan–Mar 4,739 56% 64%
2011–12 Oct–Dec 4,640 56% 62%
2011–12 Jul–Sep 4,196 45% 59%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 79% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 72%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 12,225 79% 72%
2016–17 15,409 68% 73%
2015–16 16,864 70% 73%
2014–15 15,498 69% 72%
2013–14 14,023 70% 72%
2012–13 13,730 74% 68%
2011–12 12,890 65% 66%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 3,166 82% 75%
2017–18 Jan–Mar 3,138 81% 73%
2017–18 Oct–Dec 3,036 79% 72%
2017–18 Jul–Sep 2,885 74% 67%
2016–17 Apr–Jun 2,903 77% 75%
2016–17 Jan–Mar 4,403 68% 73%
2016–17 Oct–Dec 4,229 65% 73%
2016–17 Jul–Sep 3,874 65% 70%
2015–16 Apr–Jun 4,229 70% 75%
2015–16 Jan–Mar 4,312 69% 74%
2015–16 Oct–Dec 4,341 71% 74%
2015–16 Jul–Sep 3,982 67% 70%
2014–15 Apr–Jun 3,818 70% 75%
2014–15 Jan–Mar 4,091 72% 73%
2014–15 Oct–Dec 4,013 69% 71%
2014–15 Jul–Sep 3,576 67% 69%
2013–14 Apr–Jun 3,537 66% 76%
2013–14 Jan–Mar 3,563 65% 73%
2013–14 Oct–Dec 3,687 74% 72%
2013–14 Jul–Sep 3,236 74% 68%
2012–13 Apr–Jun 3,343 76% 71%
2012–13 Jan–Mar 3,403 79% 69%
2012–13 Oct–Dec 3,622 74% 69%
2012–13 Jul–Sep 3,362 68% 64%
2011–12 Apr–Jun 3,405 74% 68%
2011–12 Jan–Mar 3,221 67% 68%
2011–12 Oct–Dec 3,235 64% 67%
2011–12 Jul–Sep 3,029 54% 63%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 94% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 92%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 2,230 94% 92%
2016–17 2,356 91% 92%
2015–16 2,390 89% 92%
2014–15 2,293 89% 92%
2013–14 2,124 89% 92%
2012–13 2,094 93% 90%
2011–12 1,471 87% 89%
Year Quarter Number of patients Patients treated within 120 minutes Peer group average
2017–18 Apr–Jun 572 94% 93%
2017–18 Jan–Mar 578 96% 92%
2017–18 Oct–Dec 548 93% 92%
2017–18 Jul–Sep 532 93% 89%
2016–17 Apr–Jun 607 94% 93%
2016–17 Jan–Mar 662 92% 92%
2016–17 Oct–Dec 594 90% 92%
2016–17 Jul–Sep 493 88% 91%
2015–16 Apr–Jun 560 91% 93%
2015–16 Jan–Mar 657 88% 93%
2015–16 Oct–Dec 633 91% 93%
2015–16 Jul–Sep 540 87% 91%
2014–15 Apr–Jun 595 89% 92%
2014–15 Jan–Mar 614 89% 92%
2014–15 Oct–Dec 605 89% 91%
2014–15 Jul–Sep 479 91% 90%
2013–14 Apr–Jun 521 86% 93%
2013–14 Jan–Mar 575 85% 92%
2013–14 Oct–Dec 584 92% 92%
2013–14 Jul–Sep 444 92% 90%
2012–13 Apr–Jun 532 92% 91%
2012–13 Jan–Mar 640 95% 89%
2012–13 Oct–Dec 529 93% 90%
2012–13 Jul–Sep 393 92% 88%
2011–12 Apr–Jun 461 90% 90%
2011–12 Jan–Mar 329 89% 89%
2011–12 Oct–Dec 349 88% 89%
2011–12 Jul–Sep 332 82% 87%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 70% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 68%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 30,855 70% 68%
2016–17 48,954 65% 69%
2015–16 53,802 69% 69%
2014–15 51,187 67% 68%
2013–14 49,484 66% 67%
2012–13 45,919 59% 61%
2011–12 41,490 50% 57%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 7,583 74% 70%
2017–18 Jan–Mar 7,608 73% 69%
2017–18 Oct–Dec 7,842 71% 69%
2017–18 Jul–Sep 7,822 64% 64%
2016–17 Apr–Jun 7,665 67% 71%
2016–17 Jan–Mar 13,944 64% 70%
2016–17 Oct–Dec 14,105 66% 70%
2016–17 Jul–Sep 13,240 63% 66%
2015–16 Apr–Jun 13,257 66% 70%
2015–16 Jan–Mar 13,920 71% 72%
2015–16 Oct–Dec 13,420 71% 71%
2015–16 Jul–Sep 13,205 67% 65%
2014–15 Apr–Jun 12,497 67% 69%
2014–15 Jan–Mar 13,060 67% 70%
2014–15 Oct–Dec 12,967 70% 69%
2014–15 Jul–Sep 12,663 65% 65%
2013–14 Apr–Jun 12,511 71% 70%
2013–14 Jan–Mar 12,475 68% 69%
2013–14 Oct–Dec 12,573 67% 68%
2013–14 Jul–Sep 11,925 58% 63%
2012–13 Apr–Jun 11,291 64% 63%
2012–13 Jan–Mar 11,394 63% 62%
2012–13 Oct–Dec 11,910 61% 62%
2012–13 Jul–Sep 11,324 48% 56%
2011–12 Apr–Jun 11,127 52% 58%
2011–12 Jan–Mar 10,346 50% 59%
2011–12 Oct–Dec 10,295 51% 57%
2011–12 Jul–Sep 9,722 47% 54%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 57% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 51%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 106 57% 51%
2016–17 410 57% 52%
2015–16 505 62% 53%
2014–15 605 57% 51%
2013–14 526 61% 52%
2012–13 564 51% 48%
2011–12 344 44% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 25 64% 53%
2017–18 Jan–Mar 19 53% 53%
2017–18 Oct–Dec 30 57% 53%
2017–18 Jul–Sep 32 53% 45%
2016–17 Apr–Jun 23 43% 54%
2016–17 Jan–Mar 118 59% 55%
2016–17 Oct–Dec 146 60% 53%
2016–17 Jul–Sep 123 53% 48%
2015–16 Apr–Jun 118 56% 53%
2015–16 Jan–Mar 121 65% 57%
2015–16 Oct–Dec 114 68% 56%
2015–16 Jul–Sep 152 59% 47%
2014–15 Apr–Jun 144 58% 51%
2014–15 Jan–Mar 138 57% 54%
2014–15 Oct–Dec 150 63% 53%
2014–15 Jul–Sep 173 51% 46%
2013–14 Apr–Jun 143 59% 54%
2013–14 Jan–Mar 142 69% 57%
2013–14 Oct–Dec 129 59% 52%
2013–14 Jul–Sep 112 55% 46%
2012–13 Apr–Jun 138 62% 49%
2012–13 Jan–Mar 107 52% 52%
2012–13 Oct–Dec 147 51% 50%
2012–13 Jul–Sep 172 42% 42%
2011–12 Apr–Jun 110 44% 48%
2011–12 Jan–Mar 78 42% 49%
2011–12 Oct–Dec 73 51% 49%
2011–12 Jul–Sep 83 40% 42%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 57% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 60%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 3,993 57% 60%
2016–17 7,846 56% 59%
2015–16 8,999 61% 59%
2014–15 8,653 55% 57%
2013–14 8,771 57% 55%
2012–13 7,620 45% 47%
2011–12 6,789 33% 42%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 943 65% 62%
2017–18 Jan–Mar 948 58% 62%
2017–18 Oct–Dec 1,046 58% 61%
2017–18 Jul–Sep 1,056 48% 56%
2016–17 Apr–Jun 915 53% 62%
2016–17 Jan–Mar 2,237 54% 60%
2016–17 Oct–Dec 2,386 60% 60%
2016–17 Jul–Sep 2,308 54% 56%
2015–16 Apr–Jun 2,320 58% 60%
2015–16 Jan–Mar 2,305 62% 62%
2015–16 Oct–Dec 2,179 64% 61%
2015–16 Jul–Sep 2,195 59% 55%
2014–15 Apr–Jun 2,075 58% 57%
2014–15 Jan–Mar 2,152 54% 58%
2014–15 Oct–Dec 2,173 58% 58%
2014–15 Jul–Sep 2,253 51% 52%
2013–14 Apr–Jun 2,231 62% 57%
2013–14 Jan–Mar 2,266 60% 57%
2013–14 Oct–Dec 2,106 56% 55%
2013–14 Jul–Sep 2,168 49% 51%
2012–13 Apr–Jun 2,002 51% 50%
2012–13 Jan–Mar 1,843 50% 49%
2012–13 Oct–Dec 1,916 47% 49%
2012–13 Jul–Sep 1,859 32% 41%
2011–12 Apr–Jun 1,861 33% 42%
2011–12 Jan–Mar 1,747 34% 45%
2011–12 Oct–Dec 1,665 36% 42%
2011–12 Jul–Sep 1,516 31% 39%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 62% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 61%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 11,444 62% 61%
2016–17 21,607 58% 62%
2015–16 23,626 63% 62%
2014–15 22,766 62% 61%
2013–14 22,407 61% 59%
2012–13 20,420 52% 52%
2011–12 18,821 41% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 2,691 66% 63%
2017–18 Jan–Mar 2,704 64% 62%
2017–18 Oct–Dec 2,976 64% 61%
2017–18 Jul–Sep 3,073 56% 57%
2016–17 Apr–Jun 3,045 59% 64%
2016–17 Jan–Mar 6,123 58% 63%
2016–17 Oct–Dec 6,365 59% 63%
2016–17 Jul–Sep 6,074 56% 59%
2015–16 Apr–Jun 5,686 60% 63%
2015–16 Jan–Mar 6,160 66% 64%
2015–16 Oct–Dec 5,832 65% 64%
2015–16 Jul–Sep 5,948 61% 58%
2014–15 Apr–Jun 5,540 60% 62%
2014–15 Jan–Mar 5,701 61% 63%
2014–15 Oct–Dec 5,659 65% 62%
2014–15 Jul–Sep 5,866 61% 58%
2013–14 Apr–Jun 5,787 67% 62%
2013–14 Jan–Mar 5,498 63% 61%
2013–14 Oct–Dec 5,619 61% 60%
2013–14 Jul–Sep 5,503 50% 55%
2012–13 Apr–Jun 4,867 59% 55%
2012–13 Jan–Mar 5,011 56% 53%
2012–13 Oct–Dec 5,360 54% 53%
2012–13 Jul–Sep 5,182 40% 46%
2011–12 Apr–Jun 5,049 43% 48%
2011–12 Jan–Mar 4,781 41% 49%
2011–12 Oct–Dec 4,700 43% 47%
2011–12 Jul–Sep 4,291 37% 44%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 78% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 76%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 12,803 78% 76%
2016–17 16,380 74% 78%
2015–16 17,889 78% 78%
2014–15 16,505 77% 77%
2013–14 15,285 76% 76%
2012–13 14,846 72% 69%
2011–12 13,780 66% 66%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,293 79% 79%
2017–18 Jan–Mar 3,285 80% 77%
2017–18 Oct–Dec 3,176 79% 77%
2017–18 Jul–Sep 3,049 73% 73%
2016–17 Apr–Jun 3,007 75% 80%
2016–17 Jan–Mar 4,705 73% 79%
2016–17 Oct–Dec 4,518 75% 78%
2016–17 Jul–Sep 4,150 74% 76%
2015–16 Apr–Jun 4,474 76% 79%
2015–16 Jan–Mar 4,573 80% 80%
2015–16 Oct–Dec 4,564 79% 79%
2015–16 Jul–Sep 4,278 76% 74%
2014–15 Apr–Jun 4,067 77% 78%
2014–15 Jan–Mar 4,339 76% 78%
2014–15 Oct–Dec 4,267 79% 77%
2014–15 Jul–Sep 3,832 77% 74%
2013–14 Apr–Jun 3,747 79% 78%
2013–14 Jan–Mar 3,895 76% 76%
2013–14 Oct–Dec 4,048 77% 76%
2013–14 Jul–Sep 3,595 71% 72%
2012–13 Apr–Jun 3,650 74% 71%
2012–13 Jan–Mar 3,690 75% 71%
2012–13 Oct–Dec 3,874 73% 70%
2012–13 Jul–Sep 3,632 64% 65%
2011–12 Apr–Jun 3,599 69% 67%
2011–12 Jan–Mar 3,359 65% 67%
2011–12 Oct–Dec 3,435 67% 66%
2011–12 Jul–Sep 3,387 62% 63%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 92% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 90%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,509 92% 90%
2016–17 2,711 90% 91%
2015–16 2,783 90% 91%
2014–15 2,658 90% 90%
2013–14 2,495 89% 91%
2012–13 2,469 89% 87%
2011–12 1,756 85% 84%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 631 93% 91%
2017–18 Jan–Mar 652 92% 91%
2017–18 Oct–Dec 614 92% 91%
2017–18 Jul–Sep 612 90% 88%
2016–17 Apr–Jun 675 90% 92%
2016–17 Jan–Mar 761 91% 91%
2016–17 Oct–Dec 690 90% 91%
2016–17 Jul–Sep 585 88% 90%
2015–16 Apr–Jun 659 89% 91%
2015–16 Jan–Mar 761 90% 92%
2015–16 Oct–Dec 731 91% 92%
2015–16 Jul–Sep 632 88% 89%
2014–15 Apr–Jun 671 91% 91%
2014–15 Jan–Mar 730 89% 91%
2014–15 Oct–Dec 718 90% 90%
2014–15 Jul–Sep 539 92% 89%
2013–14 Apr–Jun 603 91% 91%
2013–14 Jan–Mar 674 88% 91%
2013–14 Oct–Dec 671 91% 91%
2013–14 Jul–Sep 547 86% 89%
2012–13 Apr–Jun 634 89% 89%
2012–13 Jan–Mar 743 91% 87%
2012–13 Oct–Dec 613 91% 87%
2012–13 Jul–Sep 479 83% 84%
2011–12 Apr–Jun 508 88% 86%
2011–12 Jan–Mar 381 88% 85%
2011–12 Oct–Dec 422 82% 84%
2011–12 Jul–Sep 445 81% 83%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 62% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 49%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 9,344 62% 49%
2016–17 20,905 49% 49%
2015–16 24,788 55% 48%
2014–15 23,862 51% 44%
2013–14 22,041 49% 42%
2012–13 20,369 38% 32%
2011–12 17,114 19% 24%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 2,274 67% 53%
2017–18 Jan–Mar 2,292 63% 52%
2017–18 Oct–Dec 2,317 63% 50%
2017–18 Jul–Sep 2,461 54% 43%
2016–17 Apr–Jun 2,398 58% 53%
2016–17 Jan–Mar 6,048 48% 51%
2016–17 Oct–Dec 6,346 49% 50%
2016–17 Jul–Sep 6,113 47% 44%
2015–16 Apr–Jun 6,086 52% 49%
2015–16 Jan–Mar 6,235 58% 51%
2015–16 Oct–Dec 6,348 58% 49%
2015–16 Jul–Sep 6,119 51% 41%
2014–15 Apr–Jun 6,101 52% 45%
2014–15 Jan–Mar 6,246 49% 46%
2014–15 Oct–Dec 5,845 54% 46%
2014–15 Jul–Sep 5,670 47% 39%
2013–14 Apr–Jun 5,726 57% 45%
2013–14 Jan–Mar 5,806 54% 44%
2013–14 Oct–Dec 5,494 48% 43%
2013–14 Jul–Sep 5,015 36% 36%
2012–13 Apr–Jun 5,165 47% 35%
2012–13 Jan–Mar 4,995 44% 34%
2012–13 Oct–Dec 5,357 40% 34%
2012–13 Jul–Sep 4,852 21% 24%
2011–12 Apr–Jun 4,514 20% 25%
2011–12 Jan–Mar 4,216 19% 27%
2011–12 Oct–Dec 4,302 21% 24%
2011–12 Jul–Sep 4,082 17% 20%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 74% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 21,511 74% 78%
2016–17 28,049 76% 80%
2015–16 29,014 81% 81%
2014–15 27,325 82% 81%
2013–14 27,443 80% 79%
2012–13 25,550 76% 74%
2011–12 24,376 71% 73%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 5,309 77% 80%
2017–18 Jan–Mar 5,316 76% 79%
2017–18 Oct–Dec 5,525 75% 79%
2017–18 Jul–Sep 5,361 69% 75%
2016–17 Apr–Jun 5,267 72% 81%
2016–17 Jan–Mar 7,896 77% 80%
2016–17 Oct–Dec 7,759 79% 80%
2016–17 Jul–Sep 7,127 76% 78%
2015–16 Apr–Jun 7,171 79% 81%
2015–16 Jan–Mar 7,685 82% 82%
2015–16 Oct–Dec 7,072 83% 82%
2015–16 Jul–Sep 7,086 80% 77%
2014–15 Apr–Jun 6,396 81% 82%
2014–15 Jan–Mar 6,814 83% 82%
2014–15 Oct–Dec 7,122 83% 81%
2014–15 Jul–Sep 6,993 80% 78%
2013–14 Apr–Jun 6,785 83% 82%
2013–14 Jan–Mar 6,669 80% 80%
2013–14 Oct–Dec 7,079 82% 80%
2013–14 Jul–Sep 6,910 74% 76%
2012–13 Apr–Jun 6,126 79% 76%
2012–13 Jan–Mar 6,399 79% 75%
2012–13 Oct–Dec 6,553 77% 74%
2012–13 Jul–Sep 6,472 69% 70%
2011–12 Apr–Jun 6,613 73% 74%
2011–12 Jan–Mar 6,130 70% 74%
2011–12 Oct–Dec 5,993 74% 73%
2011–12 Jul–Sep 5,640 68% 70%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 2 hours 53 minutes. The length of time until most patients (90%) had departed was 6 hours 46 minutes, compared to its national peer group performance of 7 hours 38 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 30,855 2hrs53mins 6hrs46mins 7hrs38mins
2016–17 48,954 3hrs15mins 7hrs6mins 7hrs19mins
2015–16 53,802 3hrs7mins 6hrs29mins 7hrs20mins
2014–15 51,187 3hrs8mins 6hrs56mins 7hrs49mins
2013–14 49,484 3hrs12mins 6hrs58mins 7hrs54mins
2012–13 45,919 3hrs27mins 8hrs6mins 9hrs3mins
2011–12 41,490 4hrs1min 10hrs33mins 9hrs50mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 7,583 2hrs49mins 6hrs6mins 7hrs21mins
2017–18 Jan–Mar 7,608 2hrs46mins 6hrs30mins 7hrs21mins
2017–18 Oct–Dec 7,842 2hrs47mins 6hrs32mins 7hrs26mins
2017–18 Jul–Sep 7,822 3hrs10mins 7hrs52mins 8hrs25mins
2016–17 Apr–Jun 7,665 2hrs58mins 7hrs16mins 7hrs3mins
2016–17 Jan–Mar 13,944 3hrs18mins 6hrs56mins 7hrs6mins
2016–17 Oct–Dec 14,105 3hrs14mins 6hrs52mins 7hrs11mins
2016–17 Jul–Sep 13,240 3hrs25mins 7hrs25mins 7hrs57mins
2015–16 Apr–Jun 13,257 3hrs15mins 6hrs53mins 7hrs17mins
2015–16 Jan–Mar 13,920 3hrs1min 6hrs11mins 6hrs52mins
2015–16 Oct–Dec 13,420 3hrs2mins 6hrs11mins 7hrs2mins
2015–16 Jul–Sep 13,205 3hrs12mins 6hrs39mins 8hrs17mins
2014–15 Apr–Jun 12,497 3hrs10mins 6hrs52mins 7hrs38mins
2014–15 Jan–Mar 13,060 3hrs9mins 6hrs59mins 7hrs30mins
2014–15 Oct–Dec 12,967 3hrs0mins 6hrs28mins 7hrs35mins
2014–15 Jul–Sep 12,663 3hrs15mins 7hrs27mins 8hrs38mins
2013–14 Apr–Jun 12,511 3hrs4mins 6hrs19mins 7hrs33mins
2013–14 Jan–Mar 12,475 3hrs9mins 6hrs41mins 7hrs36mins
2013–14 Oct–Dec 12,573 3hrs6mins 6hrs39mins 7hrs43mins
2013–14 Jul–Sep 11,925 3hrs32mins 8hrs13mins 8hrs47mins
2012–13 Apr–Jun 11,291 3hrs13mins 7hrs17mins 8hrs41mins
2012–13 Jan–Mar 11,394 3hrs16mins 7hrs2mins 8hrs32mins
2012–13 Oct–Dec 11,910 3hrs22mins 7hrs33mins 8hrs34mins
2012–13 Jul–Sep 11,324 4hrs11mins 10hrs54mins 10hrs34mins
2011–12 Apr–Jun 11,127 3hrs53mins 9hrs44mins 9hrs41mins
2011–12 Jan–Mar 10,346 4hrs3mins 10hrs22mins 9hrs7mins
2011–12 Oct–Dec 10,295 3hrs55mins 10hrs17mins 9hrs40mins
2011–12 Jul–Sep 9,722 4hrs18mins 12hrs15mins 10hrs59mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 3 hours 35 minutes. The length of time until most patients (90%) had departed was 7 hours 26 minutes, compared to its national peer group performance of 10 hours 48 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 9,344 3hrs35mins 7hrs26mins 10hrs48mins
2016–17 20,905 4hrs6mins 8hrs47mins 10hrs25mins
2015–16 24,788 3hrs53mins 7hrs48mins 10hrs42mins
2014–15 23,862 3hrs59mins 8hrs36mins 12hrs36mins
2013–14 22,041 4hrs4mins 8hrs35mins 12hrs43mins
2012–13 20,369 4hrs55mins 10hrs55mins 15hrs23mins
2011–12 17,114 6hrs41mins 15hrs32mins 16hrs12mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 2,274 3hrs29mins 6hrs33mins 10hrs11mins
2017–18 Jan–Mar 2,292 3hrs28mins 7hrs3mins 9hrs54mins
2017–18 Oct–Dec 2,317 3hrs31mins 7hrs7mins 10hrs11mins
2017–18 Jul–Sep 2,461 3hrs49mins 9hrs16mins 13hrs9mins
2016–17 Apr–Jun 2,398 3hrs42mins 8hrs2mins 9hrs45mins
2016–17 Jan–Mar 6,048 4hrs9mins 8hrs30mins 9hrs48mins
2016–17 Oct–Dec 6,346 4hrs7mins 8hrs42mins 10hrs8mins
2016–17 Jul–Sep 6,113 4hrs20mins 9hrs30mins 12hrs5mins
2015–16 Apr–Jun 6,086 3hrs58mins 8hrs32mins 10hrs28mins
2015–16 Jan–Mar 6,235 3hrs46mins 7hrs27mins 9hrs32mins
2015–16 Oct–Dec 6,348 3hrs47mins 7hrs15mins 9hrs51mins
2015–16 Jul–Sep 6,119 3hrs58mins 7hrs54mins 13hrs27mins
2014–15 Apr–Jun 6,101 3hrs57mins 8hrs8mins 11hrs57mins
2014–15 Jan–Mar 6,246 4hrs4mins 8hrs39mins 11hrs27mins
2014–15 Oct–Dec 5,845 3hrs50mins 8hrs7mins 11hrs55mins
2014–15 Jul–Sep 5,670 4hrs15mins 9hrs43mins 15hrs16mins
2013–14 Apr–Jun 5,726 3hrs47mins 7hrs41mins 12hrs18mins
2013–14 Jan–Mar 5,806 3hrs54mins 7hrs59mins 11hrs39mins
2013–14 Oct–Dec 5,494 4hrs7mins 8hrs5mins 11hrs45mins
2013–14 Jul–Sep 5,015 5hrs4mins 11hrs0mins 15hrs16mins
2012–13 Apr–Jun 5,165 4hrs17mins 9hrs21mins 14hrs36mins
2012–13 Jan–Mar 4,995 4hrs25mins 8hrs53mins 14hrs0mins
2012–13 Oct–Dec 5,357 4hrs42mins 9hrs42mins 13hrs52mins
2012–13 Jul–Sep 4,852 6hrs36mins 16hrs1min 18hrs33mins
2011–12 Apr–Jun 4,514 6hrs23mins 14hrs18mins 16hrs27mins
2011–12 Jan–Mar 4,216 6hrs40mins 15hrs8mins 14hrs35mins
2011–12 Oct–Dec 4,302 6hrs28mins 14hrs35mins 15hrs26mins
2011–12 Jul–Sep 4,082 7hrs19mins 18hrs11mins 18hrs4mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 34 minutes. The length of time until most patients (90%) had departed was 6 hours 23 minutes, compared to its national peer group performance of 5 hours 44 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 21,511 2hrs34mins 6hrs23mins 5hrs44mins
2016–17 28,049 2hrs40mins 5hrs35mins 5hrs27mins
2015–16 29,014 2hrs31mins 5hrs2mins 5hrs22mins
2014–15 27,325 2hrs29mins 5hrs3mins 5hrs22mins
2013–14 27,443 2hrs31mins 5hrs10mins 5hrs31mins
2012–13 25,550 2hrs35mins 5hrs31mins 6hrs8mins
2011–12 24,376 2hrs48mins 6hrs2mins 6hrs14mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 5,309 2hrs30mins 5hrs49mins 5hrs33mins
2017–18 Jan–Mar 5,316 2hrs24mins 6hrs7mins 5hrs41mins
2017–18 Oct–Dec 5,525 2hrs31mins 6hrs11mins 5hrs40mins
2017–18 Jul–Sep 5,361 2hrs51mins 7hrs19mins 6hrs1min
2016–17 Apr–Jun 5,267 2hrs38mins 6hrs51mins 5hrs18mins
2016–17 Jan–Mar 7,896 2hrs41mins 5hrs19mins 5hrs25mins
2016–17 Oct–Dec 7,759 2hrs38mins 5hrs12mins 5hrs25mins
2016–17 Jul–Sep 7,127 2hrs45mins 5hrs34mins 5hrs39mins
2015–16 Apr–Jun 7,171 2hrs36mins 5hrs14mins 5hrs18mins
2015–16 Jan–Mar 7,685 2hrs28mins 4hrs55mins 5hrs10mins
2015–16 Oct–Dec 7,072 2hrs25mins 4hrs51mins 5hrs14mins
2015–16 Jul–Sep 7,086 2hrs36mins 5hrs12mins 5hrs46mins
2014–15 Apr–Jun 6,396 2hrs30mins 5hrs9mins 5hrs9mins
2014–15 Jan–Mar 6,814 2hrs27mins 4hrs59mins 5hrs14mins
2014–15 Oct–Dec 7,122 2hrs26mins 4hrs48mins 5hrs21mins
2014–15 Jul–Sep 6,993 2hrs33mins 5hrs21mins 5hrs40mins
2013–14 Apr–Jun 6,785 2hrs28mins 4hrs48mins 5hrs14mins
2013–14 Jan–Mar 6,669 2hrs31mins 5hrs4mins 5hrs25mins
2013–14 Oct–Dec 7,079 2hrs25mins 4hrs58mins 5hrs30mins
2013–14 Jul–Sep 6,910 2hrs43mins 5hrs46mins 5hrs52mins
2012–13 Apr–Jun 6,126 2hrs32mins 5hrs10mins 5hrs51mins
2012–13 Jan–Mar 6,399 2hrs28mins 5hrs16mins 5hrs57mins
2012–13 Oct–Dec 6,553 2hrs32mins 5hrs20mins 6hrs5mins
2012–13 Jul–Sep 6,472 2hrs50mins 6hrs20mins 6hrs39mins
2011–12 Apr–Jun 6,613 2hrs40mins 5hrs54mins 6hrs4mins
2011–12 Jan–Mar 6,130 2hrs49mins 6hrs4mins 6hrs2mins
2011–12 Oct–Dec 5,993 2hrs48mins 5hrs53mins 6hrs16mins
2011–12 Jul–Sep 5,640 2hrs58mins 6hrs16mins 6hrs35mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 30,855 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 30,855
2016–17 48,954
2015–16 53,802
2014–15 51,187
2013–14 49,484
2012–13 45,919
2011–12 41,490
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 7,583
2017–18 Jan–Mar 7,608
2017–18 Oct–Dec 7,842
2017–18 Jul–Sep 7,822
2016–17 Apr–Jun 7,665
2016–17 Jan–Mar 13,944
2016–17 Oct–Dec 14,105
2016–17 Jul–Sep 13,240
2015–16 Apr–Jun 13,257
2015–16 Jan–Mar 13,920
2015–16 Oct–Dec 13,420
2015–16 Jul–Sep 13,205
2014–15 Apr–Jun 12,497
2014–15 Jan–Mar 13,060
2014–15 Oct–Dec 12,967
2014–15 Jul–Sep 12,663
2013–14 Apr–Jun 12,511
2013–14 Jan–Mar 12,475
2013–14 Oct–Dec 12,573
2013–14 Jul–Sep 11,925
2012–13 Apr–Jun 11,291
2012–13 Jan–Mar 11,394
2012–13 Oct–Dec 11,910
2012–13 Jul–Sep 11,324
2011–12 Apr–Jun 11,127
2011–12 Jan–Mar 10,346
2011–12 Oct–Dec 10,295
2011–12 Jul–Sep 9,722

Resuscitation presentations (require treatment immediately)

In 2017–18, 106 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 106
2016–17 410
2015–16 505
2014–15 605
2013–14 526
2012–13 564
2011–12 344
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 25
2017–18 Jan–Mar 19
2017–18 Oct–Dec 30
2017–18 Jul–Sep 32
2016–17 Apr–Jun 23
2016–17 Jan–Mar 118
2016–17 Oct–Dec 146
2016–17 Jul–Sep 123
2015–16 Apr–Jun 118
2015–16 Jan–Mar 121
2015–16 Oct–Dec 114
2015–16 Jul–Sep 152
2014–15 Apr–Jun 144
2014–15 Jan–Mar 138
2014–15 Oct–Dec 150
2014–15 Jul–Sep 173
2013–14 Apr–Jun 143
2013–14 Jan–Mar 142
2013–14 Oct–Dec 129
2013–14 Jul–Sep 112
2012–13 Apr–Jun 138
2012–13 Jan–Mar 107
2012–13 Oct–Dec 147
2012–13 Jul–Sep 172
2011–12 Apr–Jun 110
2011–12 Jan–Mar 78
2011–12 Oct–Dec 73
2011–12 Jul–Sep 83

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 3,993 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 3,993
2016–17 7,846
2015–16 8,999
2014–15 8,653
2013–14 8,771
2012–13 7,620
2011–12 6,789
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 943
2017–18 Jan–Mar 948
2017–18 Oct–Dec 1,046
2017–18 Jul–Sep 1,056
2016–17 Apr–Jun 915
2016–17 Jan–Mar 2,237
2016–17 Oct–Dec 2,386
2016–17 Jul–Sep 2,308
2015–16 Apr–Jun 2,320
2015–16 Jan–Mar 2,305
2015–16 Oct–Dec 2,179
2015–16 Jul–Sep 2,195
2014–15 Apr–Jun 2,075
2014–15 Jan–Mar 2,152
2014–15 Oct–Dec 2,173
2014–15 Jul–Sep 2,253
2013–14 Apr–Jun 2,231
2013–14 Jan–Mar 2,266
2013–14 Oct–Dec 2,106
2013–14 Jul–Sep 2,168
2012–13 Apr–Jun 2,002
2012–13 Jan–Mar 1,843
2012–13 Oct–Dec 1,916
2012–13 Jul–Sep 1,859
2011–12 Apr–Jun 1,861
2011–12 Jan–Mar 1,747
2011–12 Oct–Dec 1,665
2011–12 Jul–Sep 1,516

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 11,444 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 11,444
2016–17 21,607
2015–16 23,626
2014–15 22,766
2013–14 22,407
2012–13 20,420
2011–12 18,821
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 2,691
2017–18 Jan–Mar 2,704
2017–18 Oct–Dec 2,976
2017–18 Jul–Sep 3,073
2016–17 Apr–Jun 3,045
2016–17 Jan–Mar 6,123
2016–17 Oct–Dec 6,365
2016–17 Jul–Sep 6,074
2015–16 Apr–Jun 5,686
2015–16 Jan–Mar 6,160
2015–16 Oct–Dec 5,832
2015–16 Jul–Sep 5,948
2014–15 Apr–Jun 5,540
2014–15 Jan–Mar 5,701
2014–15 Oct–Dec 5,659
2014–15 Jul–Sep 5,866
2013–14 Apr–Jun 5,787
2013–14 Jan–Mar 5,498
2013–14 Oct–Dec 5,619
2013–14 Jul–Sep 5,503
2012–13 Apr–Jun 4,867
2012–13 Jan–Mar 5,011
2012–13 Oct–Dec 5,360
2012–13 Jul–Sep 5,182
2011–12 Apr–Jun 5,049
2011–12 Jan–Mar 4,781
2011–12 Oct–Dec 4,700
2011–12 Jul–Sep 4,291

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 12,803 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 12,803
2016–17 16,380
2015–16 17,889
2014–15 16,505
2013–14 15,285
2012–13 14,846
2011–12 13,780
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,293
2017–18 Jan–Mar 3,285
2017–18 Oct–Dec 3,176
2017–18 Jul–Sep 3,049
2016–17 Apr–Jun 3,007
2016–17 Jan–Mar 4,705
2016–17 Oct–Dec 4,518
2016–17 Jul–Sep 4,150
2015–16 Apr–Jun 4,474
2015–16 Jan–Mar 4,573
2015–16 Oct–Dec 4,564
2015–16 Jul–Sep 4,278
2014–15 Apr–Jun 4,067
2014–15 Jan–Mar 4,339
2014–15 Oct–Dec 4,267
2014–15 Jul–Sep 3,832
2013–14 Apr–Jun 3,747
2013–14 Jan–Mar 3,895
2013–14 Oct–Dec 4,048
2013–14 Jul–Sep 3,595
2012–13 Apr–Jun 3,650
2012–13 Jan–Mar 3,690
2012–13 Oct–Dec 3,874
2012–13 Jul–Sep 3,632
2011–12 Apr–Jun 3,599
2011–12 Jan–Mar 3,359
2011–12 Oct–Dec 3,435
2011–12 Jul–Sep 3,387

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 2,509 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 2,509
2016–17 2,711
2015–16 2,783
2014–15 2,658
2013–14 2,495
2012–13 2,469
2011–12 1,756
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 631
2017–18 Jan–Mar 652
2017–18 Oct–Dec 614
2017–18 Jul–Sep 612
2016–17 Apr–Jun 675
2016–17 Jan–Mar 761
2016–17 Oct–Dec 690
2016–17 Jul–Sep 585
2015–16 Apr–Jun 659
2015–16 Jan–Mar 761
2015–16 Oct–Dec 731
2015–16 Jul–Sep 632
2014–15 Apr–Jun 671
2014–15 Jan–Mar 730
2014–15 Oct–Dec 718
2014–15 Jul–Sep 539
2013–14 Apr–Jun 603
2013–14 Jan–Mar 674
2013–14 Oct–Dec 671
2013–14 Jul–Sep 547
2012–13 Apr–Jun 634
2012–13 Jan–Mar 743
2012–13 Oct–Dec 613
2012–13 Jul–Sep 479
2011–12 Apr–Jun 508
2011–12 Jan–Mar 381
2011–12 Oct–Dec 422
2011–12 Jul–Sep 445