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200 to 500 beds
This hospital has an emergency department
This is a public hospital

Sunshine Coast University Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 588 100% 100%
2016–17 170 100% 100%

NP Reported data did not meet the criteria to calculate this indicator.

Year Quarter Number of patients Patients treated immediately Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
2017–18 Apr–Jun 166 100% 100%
2017–18 Jan–Mar 145 100% 100%
2017–18 Oct–Dec 155 100% 100%
2017–18 Jul–Sep 122 100% 100%
2016–17 Apr–Jun 163 100% 100%
2016–17 Jan–Mar 7 NP 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 67% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 70%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 11,790 67% 70%
2016–17 2,700 65% 71%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 3,265 69% 71%
2017–18 Jan–Mar 2,795 68% 72%
2017–18 Oct–Dec 2,870 67% 71%
2017–18 Jul–Sep 2,860 62% 68%
2016–17 Apr–Jun 2,601 65% 71%
2016–17 Jan–Mar 99 70% 70%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 59% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 59%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 33,188 59% 59%
2016–17 7,676 60% 61%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 8,174 63% 63%
2017–18 Jan–Mar 8,159 62% 61%
2017–18 Oct–Dec 8,545 58% 60%
2017–18 Jul–Sep 8,310 55% 55%
2016–17 Apr–Jun 7,379 60% 63%
2016–17 Jan–Mar 297 65% 61%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 75% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 71%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 21,733 75% 71%
2016–17 5,443 77% 73%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 5,050 79% 74%
2017–18 Jan–Mar 5,610 76% 72%
2017–18 Oct–Dec 5,737 74% 71%
2017–18 Jul–Sep 5,336 70% 67%
2016–17 Apr–Jun 5,282 77% 75%
2016–17 Jan–Mar 161 80% 73%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 94% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 90%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 2,458 94% 90%
2016–17 530 94% 92%
Year Quarter Number of patients Patients treated within 120 minutes Peer group average
2017–18 Apr–Jun 633 96% 91%
2017–18 Jan–Mar 652 93% 90%
2017–18 Oct–Dec 571 95% 91%
2017–18 Jul–Sep 602 93% 89%
2016–17 Apr–Jun 505 94% 93%
2016–17 Jan–Mar 25 96% 92%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 66% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 65%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 71,824 66% 65%
2016–17 16,845 64% 66%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 17,655 68% 66%
2017–18 Jan–Mar 17,928 66% 66%
2017–18 Oct–Dec 18,446 66% 66%
2017–18 Jul–Sep 17,795 63% 62%
2016–17 Apr–Jun 16,241 64% 67%
2016–17 Jan–Mar 604 67% 66%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 56% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 57%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 588 56% 57%
2016–17 170 47% 58%

NP Reported data did not meet the criteria to calculate this indicator.

Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
2017–18 Apr–Jun 166 64% 58%
2017–18 Jan–Mar 145 54% 59%
2017–18 Oct–Dec 155 59% 58%
2017–18 Jul–Sep 122 44% 53%
2016–17 Apr–Jun 163 46% 59%
2016–17 Jan–Mar 7 NP 61%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 54% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 53%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 11,806 54% 53%
2016–17 2,702 49% 54%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,269 58% 55%
2017–18 Jan–Mar 2,801 55% 54%
2017–18 Oct–Dec 2,873 54% 54%
2017–18 Jul–Sep 2,863 49% 50%
2016–17 Apr–Jun 2,603 49% 55%
2016–17 Jan–Mar 99 53% 55%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 60% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 58%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 33,773 60% 58%
2016–17 7,767 58% 59%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 8,297 63% 59%
2017–18 Jan–Mar 8,307 59% 59%
2017–18 Oct–Dec 8,693 59% 59%
2017–18 Jul–Sep 8,476 58% 55%
2016–17 Apr–Jun 7,466 58% 61%
2016–17 Jan–Mar 301 63% 59%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 78% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 74%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 22,908 78% 74%
2016–17 5,624 77% 75%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 5,236 81% 75%
2017–18 Jan–Mar 5,937 77% 74%
2017–18 Oct–Dec 6,069 79% 75%
2017–18 Jul–Sep 5,666 75% 72%
2016–17 Apr–Jun 5,454 77% 77%
2016–17 Jan–Mar 170 77% 75%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 92% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,749 92% 88%
2016–17 582 91% 89%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 687 92% 89%
2017–18 Jan–Mar 738 92% 89%
2017–18 Oct–Dec 656 95% 89%
2017–18 Jul–Sep 668 90% 87%
2016–17 Apr–Jun 555 91% 90%
2016–17 Jan–Mar 27 96% 89%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 50% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 46%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 30,504 50% 46%
2016–17 7,621 47% 46%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 7,514 53% 48%
2017–18 Jan–Mar 7,563 50% 48%
2017–18 Oct–Dec 7,768 50% 47%
2017–18 Jul–Sep 7,659 46% 42%
2016–17 Apr–Jun 7,288 46% 49%
2016–17 Jan–Mar 333 56% 47%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 78% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 41,320 78% 78%
2016–17 9,224 78% 79%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 10,141 80% 79%
2017–18 Jan–Mar 10,365 77% 78%
2017–18 Oct–Dec 10,678 78% 78%
2017–18 Jul–Sep 10,136 76% 75%
2016–17 Apr–Jun 8,953 78% 81%
2016–17 Jan–Mar 271 80% 79%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 3 hours 12 minutes. The length of time until most patients (90%) had departed was 6 hours 56 minutes, compared to its national peer group performance of 8 hours 14 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 71,824 3hrs12mins 6hrs56mins 8hrs14mins
2016–17 16,845 3hrs14mins 7hrs37mins 8hrs3mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 17,655 3hrs7mins 6hrs33mins 8hrs7mins
2017–18 Jan–Mar 17,928 3hrs14mins 6hrs54mins 8hrs0mins
2017–18 Oct–Dec 18,446 3hrs10mins 6hrs47mins 8hrs0mins
2017–18 Jul–Sep 17,795 3hrs17mins 7hrs36mins 8hrs53mins
2016–17 Apr–Jun 16,241 3hrs14mins 7hrs38mins 7hrs50mins
2016–17 Jan–Mar 604 3hrs4mins 7hrs19mins 7hrs52mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 4 hours 2 minutes. The length of time until most patients (90%) had departed was 8 hours 37 minutes, compared to its national peer group performance of 11 hours 43 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 30,504 4hrs2mins 8hrs37mins 11hrs43mins
2016–17 7,621 4hrs14mins 10hrs14mins 11hrs25mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 7,514 3hrs54mins 7hrs49mins 11hrs30mins
2017–18 Jan–Mar 7,563 4hrs0mins 8hrs14mins 10hrs59mins
2017–18 Oct–Dec 7,768 4hrs2mins 8hrs20mins 11hrs8mins
2017–18 Jul–Sep 7,659 4hrs19mins 10hrs29mins 13hrs21mins
2016–17 Apr–Jun 7,288 4hrs15mins 10hrs21mins 11hrs0mins
2016–17 Jan–Mar 333 3hrs42mins 8hrs8mins 11hrs1min

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 36 minutes. The length of time until most patients (90%) had departed was 5 hours 25 minutes, compared to its national peer group performance of 5 hours 40 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 41,320 2hrs36mins 5hrs25mins 5hrs40mins
2016–17 9,224 2hrs31mins 5hrs25mins 5hrs27mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 10,141 2hrs32mins 5hrs14mins 5hrs31mins
2017–18 Jan–Mar 10,365 2hrs38mins 5hrs34mins 5hrs40mins
2017–18 Oct–Dec 10,678 2hrs34mins 5hrs22mins 5hrs37mins
2017–18 Jul–Sep 10,136 2hrs39mins 5hrs33mins 5hrs50mins
2016–17 Apr–Jun 8,953 2hrs32mins 5hrs25mins 5hrs17mins
2016–17 Jan–Mar 271 2hrs23mins 4hrs57mins 5hrs27mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 71,824 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 71,824
2016–17 16,845
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 17,655
2017–18 Jan–Mar 17,928
2017–18 Oct–Dec 18,446
2017–18 Jul–Sep 17,795
2016–17 Apr–Jun 16,241
2016–17 Jan–Mar 604

Resuscitation presentations (require treatment immediately)

In 2017–18, 588 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 588
2016–17 170
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 166
2017–18 Jan–Mar 145
2017–18 Oct–Dec 155
2017–18 Jul–Sep 122
2016–17 Apr–Jun 163
2016–17 Jan–Mar 7

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 11,806 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 11,806
2016–17 2,702
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,269
2017–18 Jan–Mar 2,801
2017–18 Oct–Dec 2,873
2017–18 Jul–Sep 2,863
2016–17 Apr–Jun 2,603
2016–17 Jan–Mar 99

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 33,773 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 33,773
2016–17 7,767
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 8,297
2017–18 Jan–Mar 8,307
2017–18 Oct–Dec 8,693
2017–18 Jul–Sep 8,476
2016–17 Apr–Jun 7,466
2016–17 Jan–Mar 301

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 22,908 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 22,908
2016–17 5,624
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 5,236
2017–18 Jan–Mar 5,937
2017–18 Oct–Dec 6,069
2017–18 Jul–Sep 5,666
2016–17 Apr–Jun 5,454
2016–17 Jan–Mar 170

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 2,749 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 2,749
2016–17 582
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 687
2017–18 Jan–Mar 738
2017–18 Oct–Dec 656
2017–18 Jul–Sep 668
2016–17 Apr–Jun 555
2016–17 Jan–Mar 27