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100 to 199 beds
This hospital has an emergency department
This is a public hospital

North West Regional Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 145 100% 100%
2016–17 142 100% 100%
2015–16 186 99% 100%
2014–15 129 100% 100%
2013–14 105 100% 100%
2012–13 91 100% 100%
2011–12 94 99% 100%
Year Quarter Number of patients Patients treated immediately Peer group average
2017–18 Apr–Jun 28 100% 100%
2017–18 Jan–Mar 37 100% 100%
2017–18 Oct–Dec 39 100% 100%
2017–18 Jul–Sep 41 100% 100%
2016–17 Apr–Jun 38 100% 100%
2016–17 Jan–Mar 36 100% 100%
2016–17 Oct–Dec 36 100% 99%
2016–17 Jul–Sep 32 100% 100%
2015–16 Apr–Jun 41 100% 100%
2015–16 Jan–Mar 48 100% 100%
2015–16 Oct–Dec 61 98% 100%
2015–16 Jul–Sep 36 100% 100%
2014–15 Apr–Jun 35 100% 99%
2014–15 Jan–Mar 28 100% 100%
2014–15 Oct–Dec 36 100% 100%
2014–15 Jul–Sep 30 100% 100%
2013–14 Apr–Jun 33 100% 100%
2013–14 Jan–Mar 29 100% 100%
2013–14 Oct–Dec 24 100% 100%
2013–14 Jul–Sep 19 100% 100%
2012–13 Apr–Jun 21 100% 100%
2012–13 Jan–Mar 22 100% 100%
2012–13 Oct–Dec 25 100% 100%
2012–13 Jul–Sep 23 100% 100%
2011–12 Apr–Jun 15 100% 100%
2011–12 Jan–Mar 27 100% 100%
2011–12 Oct–Dec 25 96% 100%
2011–12 Jul–Sep 27 100% 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 86% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 80%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 2,082 86% 80%
2016–17 2,260 73% 81%
2015–16 1,960 85% 83%
2014–15 1,736 88% 83%
2013–14 1,713 85% 85%
2012–13 1,721 87% 83%
2011–12 1,553 93% 80%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 428 94% 81%
2017–18 Jan–Mar 427 94% 80%
2017–18 Oct–Dec 543 89% 81%
2017–18 Jul–Sep 684 74% 79%
2016–17 Apr–Jun 589 74% 81%
2016–17 Jan–Mar 572 72% 80%
2016–17 Oct–Dec 529 73% 81%
2016–17 Jul–Sep 570 74% 83%
2015–16 Apr–Jun 496 84% 83%
2015–16 Jan–Mar 496 82% 83%
2015–16 Oct–Dec 498 89% 83%
2015–16 Jul–Sep 470 85% 81%
2014–15 Apr–Jun 437 88% 83%
2014–15 Jan–Mar 422 88% 84%
2014–15 Oct–Dec 460 87% 85%
2014–15 Jul–Sep 417 87% 81%
2013–14 Apr–Jun 467 82% 85%
2013–14 Jan–Mar 374 86% 85%
2013–14 Oct–Dec 423 89% 85%
2013–14 Jul–Sep 449 85% 84%
2012–13 Apr–Jun 427 85% 85%
2012–13 Jan–Mar 433 84% 84%
2012–13 Oct–Dec 431 90% 83%
2012–13 Jul–Sep 430 90% 81%
2011–12 Apr–Jun 394 90% 84%
2011–12 Jan–Mar 403 92% 81%
2011–12 Oct–Dec 395 94% 79%
2011–12 Jul–Sep 361 96% 78%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 80% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 70%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 8,930 80% 70%
2016–17 8,508 67% 71%
2015–16 8,431 79% 71%
2014–15 8,101 87% 74%
2013–14 7,963 87% 75%
2012–13 8,150 87% 74%
2011–12 7,800 91% 70%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 2,066 88% 71%
2017–18 Jan–Mar 2,130 85% 71%
2017–18 Oct–Dec 2,361 79% 71%
2017–18 Jul–Sep 2,373 69% 67%
2016–17 Apr–Jun 2,031 67% 72%
2016–17 Jan–Mar 2,235 64% 71%
2016–17 Oct–Dec 2,151 72% 70%
2016–17 Jul–Sep 2,091 66% 70%
2015–16 Apr–Jun 2,069 76% 72%
2015–16 Jan–Mar 1,971 74% 72%
2015–16 Oct–Dec 2,128 81% 72%
2015–16 Jul–Sep 2,263 83% 69%
2014–15 Apr–Jun 1,980 89% 75%
2014–15 Jan–Mar 1,974 87% 74%
2014–15 Oct–Dec 2,133 84% 75%
2014–15 Jul–Sep 2,014 87% 70%
2013–14 Apr–Jun 1,971 89% 76%
2013–14 Jan–Mar 1,914 89% 76%
2013–14 Oct–Dec 2,009 89% 76%
2013–14 Jul–Sep 2,069 80% 72%
2012–13 Apr–Jun 2,033 81% 76%
2012–13 Jan–Mar 1,939 84% 76%
2012–13 Oct–Dec 2,189 91% 75%
2012–13 Jul–Sep 1,989 91% 70%
2011–12 Apr–Jun 1,959 90% 73%
2011–12 Jan–Mar 1,861 91% 72%
2011–12 Oct–Dec 2,071 91% 70%
2011–12 Jul–Sep 1,909 93% 66%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 80% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 73%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 11,583 80% 73%
2016–17 10,693 69% 73%
2015–16 10,800 78% 73%
2014–15 10,899 86% 74%
2013–14 10,826 86% 75%
2012–13 11,302 85% 74%
2011–12 11,809 90% 71%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 2,885 86% 75%
2017–18 Jan–Mar 3,031 83% 75%
2017–18 Oct–Dec 2,921 79% 74%
2017–18 Jul–Sep 2,746 70% 70%
2016–17 Apr–Jun 2,748 72% 74%
2016–17 Jan–Mar 2,579 66% 74%
2016–17 Oct–Dec 2,822 70% 73%
2016–17 Jul–Sep 2,544 67% 73%
2015–16 Apr–Jun 2,680 78% 75%
2015–16 Jan–Mar 2,740 74% 74%
2015–16 Oct–Dec 2,752 81% 74%
2015–16 Jul–Sep 2,628 80% 71%
2014–15 Apr–Jun 2,726 87% 76%
2014–15 Jan–Mar 2,722 86% 74%
2014–15 Oct–Dec 2,765 83% 75%
2014–15 Jul–Sep 2,686 89% 71%
2013–14 Apr–Jun 2,600 91% 76%
2013–14 Jan–Mar 2,865 89% 75%
2013–14 Oct–Dec 2,764 87% 76%
2013–14 Jul–Sep 2,597 77% 73%
2012–13 Apr–Jun 2,727 76% 76%
2012–13 Jan–Mar 2,833 81% 75%
2012–13 Oct–Dec 2,856 89% 74%
2012–13 Jul–Sep 2,886 92% 71%
2011–12 Apr–Jun 2,765 90% 72%
2011–12 Jan–Mar 2,842 89% 72%
2011–12 Oct–Dec 2,976 89% 71%
2011–12 Jul–Sep 3,226 92% 68%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 94% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 91%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 1,833 94% 91%
2016–17 1,277 90% 91%
2015–16 1,360 95% 92%
2014–15 1,265 95% 92%
2013–14 821 97% 91%
2012–13 1,007 97% 90%
2011–12 1,411 97% 88%
Year Quarter Number of patients Patients treated within 120 minutes Peer group average
2017–18 Apr–Jun 534 95% 91%
2017–18 Jan–Mar 618 94% 92%
2017–18 Oct–Dec 388 94% 91%
2017–18 Jul–Sep 293 89% 88%
2016–17 Apr–Jun 336 91% 91%
2016–17 Jan–Mar 265 91% 91%
2016–17 Oct–Dec 343 89% 91%
2016–17 Jul–Sep 333 90% 92%
2015–16 Apr–Jun 334 96% 93%
2015–16 Jan–Mar 377 93% 93%
2015–16 Oct–Dec 321 94% 91%
2015–16 Jul–Sep 328 98% 91%
2014–15 Apr–Jun 368 96% 92%
2014–15 Jan–Mar 378 94% 92%
2014–15 Oct–Dec 301 95% 93%
2014–15 Jul–Sep 218 97% 91%
2013–14 Apr–Jun 246 99% 92%
2013–14 Jan–Mar 176 97% 91%
2013–14 Oct–Dec 209 97% 91%
2013–14 Jul–Sep 190 95% 90%
2012–13 Apr–Jun 208 97% 91%
2012–13 Jan–Mar 247 95% 90%
2012–13 Oct–Dec 293 98% 91%
2012–13 Jul–Sep 259 97% 88%
2011–12 Apr–Jun 244 95% 89%
2011–12 Jan–Mar 281 98% 89%
2011–12 Oct–Dec 424 97% 90%
2011–12 Jul–Sep 462 98% 86%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 71% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 69%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 25,805 71% 69%
2016–17 24,629 66% 70%
2015–16 24,322 75% 72%
2014–15 23,747 77% 73%
2013–14 22,807 77% 72%
2012–13 24,200 80% 69%
2011–12 24,450 81% 66%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 6,207 75% 69%
2017–18 Jan–Mar 6,538 73% 69%
2017–18 Oct–Dec 6,589 71% 71%
2017–18 Jul–Sep 6,471 65% 67%
2016–17 Apr–Jun 6,117 68% 70%
2016–17 Jan–Mar 6,119 66% 71%
2016–17 Oct–Dec 6,305 68% 70%
2016–17 Jul–Sep 6,088 64% 69%
2015–16 Apr–Jun 6,006 73% 72%
2015–16 Jan–Mar 6,118 71% 72%
2015–16 Oct–Dec 6,149 77% 73%
2015–16 Jul–Sep 6,049 77% 71%
2014–15 Apr–Jun 5,900 79% 74%
2014–15 Jan–Mar 5,969 78% 74%
2014–15 Oct–Dec 6,115 75% 74%
2014–15 Jul–Sep 5,763 76% 70%
2013–14 Apr–Jun 5,600 76% 73%
2013–14 Jan–Mar 5,689 77% 73%
2013–14 Oct–Dec 5,761 78% 72%
2013–14 Jul–Sep 5,757 75% 70%
2012–13 Apr–Jun 5,909 78% 70%
2012–13 Jan–Mar 6,008 79% 70%
2012–13 Oct–Dec 6,281 82% 69%
2012–13 Jul–Sep 6,002 81% 65%
2011–12 Apr–Jun 5,796 81% 67%
2011–12 Jan–Mar 5,849 80% 68%
2011–12 Oct–Dec 6,408 82% 67%
2011–12 Jul–Sep 6,397 82% 64%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 40% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 50%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 146 40% 50%
2016–17 143 48% 51%
2015–16 186 56% 52%
2014–15 130 66% 54%
2013–14 105 68% 54%
2012–13 91 66% 53%
2011–12 94 77% 49%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 29 62% 50%
2017–18 Jan–Mar 37 41% 49%
2017–18 Oct–Dec 39 41% 51%
2017–18 Jul–Sep 41 22% 49%
2016–17 Apr–Jun 38 53% 52%
2016–17 Jan–Mar 36 33% 52%
2016–17 Oct–Dec 36 53% 52%
2016–17 Jul–Sep 33 52% 47%
2015–16 Apr–Jun 41 54% 53%
2015–16 Jan–Mar 48 56% 52%
2015–16 Oct–Dec 61 54% 54%
2015–16 Jul–Sep 36 61% 50%
2014–15 Apr–Jun 35 69% 54%
2014–15 Jan–Mar 28 61% 57%
2014–15 Oct–Dec 37 68% 57%
2014–15 Jul–Sep 30 67% 51%
2013–14 Apr–Jun 33 76% 53%
2013–14 Jan–Mar 29 66% 56%
2013–14 Oct–Dec 24 67% 56%
2013–14 Jul–Sep 19 58% 49%
2012–13 Apr–Jun 21 52% 54%
2012–13 Jan–Mar 22 82% 57%
2012–13 Oct–Dec 25 60% 53%
2012–13 Jul–Sep 23 70% 48%
2011–12 Apr–Jun 15 80% 51%
2011–12 Jan–Mar 27 78% 53%
2011–12 Oct–Dec 25 84% 48%
2011–12 Jul–Sep 27 67% 44%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 42% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 52%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,111 42% 52%
2016–17 2,297 41% 52%
2015–16 1,968 49% 53%
2014–15 1,742 53% 53%
2013–14 1,715 48% 50%
2012–13 1,726 52% 45%
2011–12 1,556 55% 39%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 434 45% 51%
2017–18 Jan–Mar 431 43% 52%
2017–18 Oct–Dec 554 41% 54%
2017–18 Jul–Sep 692 40% 50%
2016–17 Apr–Jun 600 44% 52%
2016–17 Jan–Mar 577 35% 53%
2016–17 Oct–Dec 538 41% 52%
2016–17 Jul–Sep 582 44% 50%
2015–16 Apr–Jun 498 43% 53%
2015–16 Jan–Mar 497 47% 53%
2015–16 Oct–Dec 501 53% 54%
2015–16 Jul–Sep 472 55% 51%
2014–15 Apr–Jun 437 60% 54%
2014–15 Jan–Mar 425 53% 55%
2014–15 Oct–Dec 461 51% 55%
2014–15 Jul–Sep 419 47% 49%
2013–14 Apr–Jun 467 48% 51%
2013–14 Jan–Mar 374 46% 52%
2013–14 Oct–Dec 425 53% 50%
2013–14 Jul–Sep 449 43% 48%
2012–13 Apr–Jun 430 49% 47%
2012–13 Jan–Mar 435 48% 47%
2012–13 Oct–Dec 431 56% 46%
2012–13 Jul–Sep 430 54% 39%
2011–12 Apr–Jun 395 51% 40%
2011–12 Jan–Mar 403 54% 41%
2011–12 Oct–Dec 396 56% 39%
2011–12 Jul–Sep 362 59% 37%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 59% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 60%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 9,161 59% 60%
2016–17 8,834 54% 60%
2015–16 8,553 62% 62%
2014–15 8,217 65% 63%
2013–14 8,045 65% 61%
2012–13 8,226 68% 57%
2011–12 7,867 69% 54%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 2,117 62% 60%
2017–18 Jan–Mar 2,180 60% 60%
2017–18 Oct–Dec 2,431 59% 61%
2017–18 Jul–Sep 2,433 55% 58%
2016–17 Apr–Jun 2,104 55% 60%
2016–17 Jan–Mar 2,320 56% 61%
2016–17 Oct–Dec 2,221 55% 61%
2016–17 Jul–Sep 2,189 50% 60%
2015–16 Apr–Jun 2,117 61% 62%
2015–16 Jan–Mar 2,004 57% 62%
2015–16 Oct–Dec 2,150 65% 63%
2015–16 Jul–Sep 2,282 65% 61%
2014–15 Apr–Jun 1,999 68% 64%
2014–15 Jan–Mar 2,004 66% 64%
2014–15 Oct–Dec 2,164 63% 64%
2014–15 Jul–Sep 2,050 63% 59%
2013–14 Apr–Jun 1,991 64% 62%
2013–14 Jan–Mar 1,928 66% 62%
2013–14 Oct–Dec 2,028 66% 61%
2013–14 Jul–Sep 2,098 64% 58%
2012–13 Apr–Jun 2,055 65% 58%
2012–13 Jan–Mar 1,954 66% 58%
2012–13 Oct–Dec 2,208 70% 57%
2012–13 Jul–Sep 2,009 68% 54%
2011–12 Apr–Jun 1,977 69% 55%
2011–12 Jan–Mar 1,878 66% 55%
2011–12 Oct–Dec 2,093 70% 54%
2011–12 Jul–Sep 1,919 69% 51%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 82% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 12,266 82% 78%
2016–17 11,717 77% 79%
2015–16 11,570 85% 81%
2014–15 11,625 86% 81%
2013–14 11,613 87% 81%
2012–13 12,342 89% 78%
2011–12 12,621 89% 75%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,025 84% 79%
2017–18 Jan–Mar 3,197 83% 78%
2017–18 Oct–Dec 3,106 83% 79%
2017–18 Jul–Sep 2,938 77% 77%
2016–17 Apr–Jun 2,962 78% 79%
2016–17 Jan–Mar 2,845 78% 79%
2016–17 Oct–Dec 3,069 79% 80%
2016–17 Jul–Sep 2,841 74% 79%
2015–16 Apr–Jun 2,848 84% 81%
2015–16 Jan–Mar 2,974 81% 81%
2015–16 Oct–Dec 2,949 87% 81%
2015–16 Jul–Sep 2,799 87% 80%
2014–15 Apr–Jun 2,872 87% 82%
2014–15 Jan–Mar 2,903 86% 82%
2014–15 Oct–Dec 2,959 85% 82%
2014–15 Jul–Sep 2,891 86% 79%
2013–14 Apr–Jun 2,745 87% 82%
2013–14 Jan–Mar 3,070 87% 81%
2013–14 Oct–Dec 2,949 88% 81%
2013–14 Jul–Sep 2,849 86% 79%
2012–13 Apr–Jun 2,998 88% 79%
2012–13 Jan–Mar 3,147 88% 78%
2012–13 Oct–Dec 3,102 91% 78%
2012–13 Jul–Sep 3,095 90% 75%
2011–12 Apr–Jun 2,999 90% 76%
2011–12 Jan–Mar 3,025 89% 76%
2011–12 Oct–Dec 3,196 90% 76%
2011–12 Jul–Sep 3,401 89% 74%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 93% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 91%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,120 93% 91%
2016–17 1,634 91% 91%
2015–16 2,043 95% 93%
2014–15 2,030 97% 93%
2013–14 1,327 97% 92%
2012–13 1,814 96% 90%
2011–12 2,312 98% 88%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 602 96% 92%
2017–18 Jan–Mar 693 91% 91%
2017–18 Oct–Dec 459 95% 92%
2017–18 Jul–Sep 366 91% 89%
2016–17 Apr–Jun 411 91% 91%
2016–17 Jan–Mar 341 94% 90%
2016–17 Oct–Dec 440 93% 92%
2016–17 Jul–Sep 442 89% 92%
2015–16 Apr–Jun 502 95% 93%
2015–16 Jan–Mar 593 93% 93%
2015–16 Oct–Dec 488 95% 93%
2015–16 Jul–Sep 460 97% 92%
2014–15 Apr–Jun 555 96% 93%
2014–15 Jan–Mar 609 97% 94%
2014–15 Oct–Dec 494 96% 94%
2014–15 Jul–Sep 372 97% 92%
2013–14 Apr–Jun 363 97% 93%
2013–14 Jan–Mar 288 98% 93%
2013–14 Oct–Dec 335 98% 92%
2013–14 Jul–Sep 341 97% 91%
2012–13 Apr–Jun 405 96% 92%
2012–13 Jan–Mar 450 96% 91%
2012–13 Oct–Dec 514 96% 91%
2012–13 Jul–Sep 445 96% 87%
2011–12 Apr–Jun 410 97% 89%
2011–12 Jan–Mar 516 98% 89%
2011–12 Oct–Dec 698 98% 89%
2011–12 Jul–Sep 688 98% 87%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 33% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 40%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 6,919 33% 40%
2016–17 5,593 23% 41%
2015–16 4,747 29% 41%
2014–15 4,372 35% 41%
2013–14 4,489 36% 38%
2012–13 4,207 38% 32%
2011–12 4,097 41% 26%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,577 36% 40%
2017–18 Jan–Mar 1,709 37% 40%
2017–18 Oct–Dec 1,788 34% 42%
2017–18 Jul–Sep 1,845 26% 37%
2016–17 Apr–Jun 1,537 27% 41%
2016–17 Jan–Mar 1,262 22% 42%
2016–17 Oct–Dec 1,364 24% 41%
2016–17 Jul–Sep 1,430 20% 39%
2015–16 Apr–Jun 1,251 27% 42%
2015–16 Jan–Mar 1,255 28% 42%
2015–16 Oct–Dec 1,116 31% 42%
2015–16 Jul–Sep 1,125 30% 39%
2014–15 Apr–Jun 1,037 39% 43%
2014–15 Jan–Mar 1,000 35% 43%
2014–15 Oct–Dec 1,136 33% 43%
2014–15 Jul–Sep 1,199 32% 35%
2013–14 Apr–Jun 1,120 36% 39%
2013–14 Jan–Mar 1,090 37% 40%
2013–14 Oct–Dec 1,117 36% 38%
2013–14 Jul–Sep 1,162 34% 34%
2012–13 Apr–Jun 1,062 35% 34%
2012–13 Jan–Mar 1,062 37% 35%
2012–13 Oct–Dec 1,065 42% 33%
2012–13 Jul–Sep 1,018 38% 27%
2011–12 Apr–Jun 950 38% 26%
2011–12 Jan–Mar 940 40% 27%
2011–12 Oct–Dec 1,065 44% 27%
2011–12 Jul–Sep 1,142 42% 23%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 85% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 82%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 18,878 85% 82%
2016–17 19,036 79% 82%
2015–16 19,575 86% 84%
2014–15 19,375 87% 85%
2013–14 18,318 87% 84%
2012–13 19,993 88% 81%
2011–12 20,353 89% 80%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 4,629 88% 82%
2017–18 Jan–Mar 4,824 86% 83%
2017–18 Oct–Dec 4,800 85% 83%
2017–18 Jul–Sep 4,625 81% 81%
2016–17 Apr–Jun 4,580 81% 82%
2016–17 Jan–Mar 4,857 78% 83%
2016–17 Oct–Dec 4,941 80% 83%
2016–17 Jul–Sep 4,658 77% 82%
2015–16 Apr–Jun 4,755 85% 84%
2015–16 Jan–Mar 4,863 82% 84%
2015–16 Oct–Dec 5,033 87% 85%
2015–16 Jul–Sep 4,924 87% 83%
2014–15 Apr–Jun 4,863 88% 86%
2014–15 Jan–Mar 4,969 86% 86%
2014–15 Oct–Dec 4,979 85% 86%
2014–15 Jul–Sep 4,564 87% 83%
2013–14 Apr–Jun 4,480 87% 85%
2013–14 Jan–Mar 4,599 87% 84%
2013–14 Oct–Dec 4,644 88% 84%
2013–14 Jul–Sep 4,595 86% 83%
2012–13 Apr–Jun 4,847 87% 83%
2012–13 Jan–Mar 4,946 88% 82%
2012–13 Oct–Dec 5,216 90% 82%
2012–13 Jul–Sep 4,984 89% 79%
2011–12 Apr–Jun 4,846 89% 81%
2011–12 Jan–Mar 4,909 88% 81%
2011–12 Oct–Dec 5,343 90% 81%
2011–12 Jul–Sep 5,255 91% 79%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 2 hours 36 minutes. The length of time until most patients (90%) had departed was 7 hours 28 minutes, compared to its national peer group performance of 7 hours 50 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 25,805 2hrs36mins 7hrs28mins 7hrs50mins
2016–17 24,629 2hrs52mins 7hrs53mins 7hrs35mins
2015–16 24,322 2hrs14mins 6hrs37mins 7hrs27mins
2014–15 23,747 2hrs4mins 6hrs14mins 7hrs17mins
2013–14 22,807 2hrs0mins 6hrs20mins 7hrs33mins
2012–13 24,200 1hr50mins 5hrs55mins 8hrs7mins
2011–12 24,450 1hr41mins 5hrs41mins 8hrs40mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 6,207 2hrs20mins 6hrs38mins 7hrs52mins
2017–18 Jan–Mar 6,538 2hrs29mins 6hrs56mins 7hrs44mins
2017–18 Oct–Dec 6,589 2hrs39mins 7hrs9mins 7hrs29mins
2017–18 Jul–Sep 6,471 2hrs57mins 9hrs43mins 8hrs20mins
2016–17 Apr–Jun 6,117 2hrs48mins 7hrs37mins 7hrs36mins
2016–17 Jan–Mar 6,119 2hrs53mins 7hrs49mins 7hrs25mins
2016–17 Oct–Dec 6,305 2hrs46mins 7hrs41mins 7hrs28mins
2016–17 Jul–Sep 6,088 3hrs1min 8hrs27mins 7hrs52mins
2015–16 Apr–Jun 6,006 2hrs22mins 6hrs52mins 7hrs27mins
2015–16 Jan–Mar 6,118 2hrs29mins 6hrs52mins 7hrs19mins
2015–16 Oct–Dec 6,149 2hrs4mins 6hrs24mins 7hrs14mins
2015–16 Jul–Sep 6,049 2hrs2mins 6hrs16mins 7hrs50mins
2014–15 Apr–Jun 5,900 1hr58mins 5hrs49mins 7hrs14mins
2014–15 Jan–Mar 5,969 2hrs2mins 5hrs50mins 7hrs0mins
2014–15 Oct–Dec 6,115 2hrs15mins 6hrs29mins 6hrs58mins
2014–15 Jul–Sep 5,763 2hrs3mins 7hrs0mins 7hrs59mins
2013–14 Apr–Jun 5,600 2hrs2mins 6hrs33mins 7hrs25mins
2013–14 Jan–Mar 5,689 1hr55mins 6hrs14mins 7hrs17mins
2013–14 Oct–Dec 5,761 1hr53mins 6hrs5mins 7hrs28mins
2013–14 Jul–Sep 5,757 2hrs12mins 6hrs32mins 8hrs1min
2012–13 Apr–Jun 5,909 2hrs4mins 6hrs16mins 7hrs53mins
2012–13 Jan–Mar 6,008 1hr54mins 6hrs3mins 7hrs47mins
2012–13 Oct–Dec 6,281 1hr43mins 5hrs34mins 7hrs54mins
2012–13 Jul–Sep 6,002 1hr40mins 5hrs45mins 8hrs58mins
2011–12 Apr–Jun 5,796 1hr47mins 5hrs38mins 8hrs23mins
2011–12 Jan–Mar 5,849 1hr44mins 5hrs59mins 8hrs18mins
2011–12 Oct–Dec 6,408 1hr37mins 5hrs26mins 8hrs32mins
2011–12 Jul–Sep 6,397 1hr39mins 5hrs42mins 9hrs29mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 5 hours 27 minutes. The length of time until most patients (90%) had departed was 14 hours 34 minutes, compared to its national peer group performance of 13 hours 48 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 6,919 5hrs27mins 14hrs34mins 13hrs48mins
2016–17 5,593 6hrs16mins 14hrs19mins 12hrs50mins
2015–16 4,747 5hrs27mins 11hrs57mins 13hrs0mins
2014–15 4,372 5hrs0mins 11hrs49mins 13hrs15mins
2013–14 4,489 4hrs55mins 10hrs56mins 14hrs15mins
2012–13 4,207 4hrs48mins 9hrs39mins 15hrs22mins
2011–12 4,097 4hrs39mins 10hrs0mins 16hrs22mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 1,577 4hrs59mins 11hrs35mins 13hrs43mins
2017–18 Jan–Mar 1,709 5hrs7mins 12hrs42mins 12hrs56mins
2017–18 Oct–Dec 1,788 5hrs14mins 12hrs19mins 12hrs39mins
2017–18 Jul–Sep 1,845 6hrs41mins 19hrs34mins 15hrs55mins
2016–17 Apr–Jun 1,537 5hrs53mins 12hrs49mins 13hrs9mins
2016–17 Jan–Mar 1,262 6hrs18mins 14hrs30mins 12hrs15mins
2016–17 Oct–Dec 1,364 6hrs17mins 14hrs0mins 12hrs15mins
2016–17 Jul–Sep 1,430 6hrs46mins 16hrs17mins 13hrs41mins
2015–16 Apr–Jun 1,251 5hrs42mins 11hrs59mins 12hrs41mins
2015–16 Jan–Mar 1,255 5hrs30mins 11hrs5mins 12hrs23mins
2015–16 Oct–Dec 1,116 5hrs18mins 12hrs56mins 12hrs17mins
2015–16 Jul–Sep 1,125 5hrs18mins 11hrs52mins 14hrs46mins
2014–15 Apr–Jun 1,037 4hrs37mins 9hrs41mins 12hrs59mins
2014–15 Jan–Mar 1,000 4hrs50mins 10hrs24mins 12hrs14mins
2014–15 Oct–Dec 1,136 5hrs10mins 11hrs47mins 12hrs10mins
2014–15 Jul–Sep 1,199 5hrs23mins 15hrs38mins 15hrs45mins
2013–14 Apr–Jun 1,120 4hrs55mins 12hrs51mins 13hrs54mins
2013–14 Jan–Mar 1,090 4hrs51mins 10hrs32mins 13hrs9mins
2013–14 Oct–Dec 1,117 4hrs53mins 9hrs46mins 13hrs50mins
2013–14 Jul–Sep 1,162 5hrs1min 11hrs2mins 16hrs7mins
2012–13 Apr–Jun 1,062 5hrs3mins 10hrs44mins 14hrs38mins
2012–13 Jan–Mar 1,062 4hrs51mins 9hrs42mins 14hrs11mins
2012–13 Oct–Dec 1,065 4hrs32mins 8hrs24mins 14hrs24mins
2012–13 Jul–Sep 1,018 4hrs49mins 9hrs44mins 18hrs1min
2011–12 Apr–Jun 950 4hrs49mins 10hrs16mins 15hrs30mins
2011–12 Jan–Mar 940 4hrs43mins 9hrs33mins 15hrs17mins
2011–12 Oct–Dec 1,065 4hrs22mins 9hrs32mins 15hrs42mins
2011–12 Jul–Sep 1,142 4hrs42mins 10hrs22mins 18hrs54mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 7 minutes. The length of time until most patients (90%) had departed was 4 hours 39 minutes, compared to its national peer group performance of 5 hours 6 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 18,878 2hrs7mins 4hrs39mins 5hrs6mins
2016–17 19,036 2hrs21mins 5hrs21mins 5hrs5mins
2015–16 19,575 1hr50mins 4hrs40mins 4hrs56mins
2014–15 19,375 1hr42mins 4hrs32mins 4hrs45mins
2013–14 18,318 1hr37mins 4hrs34mins 4hrs55mins
2012–13 19,993 1hr32mins 4hrs18mins 5hrs17mins
2011–12 20,353 1hr25mins 4hrs7mins 5hrs21mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 4,629 1hr56mins 4hrs18mins 5hrs5mins
2017–18 Jan–Mar 4,824 2hrs3mins 4hrs29mins 5hrs6mins
2017–18 Oct–Dec 4,800 2hrs10mins 4hrs40mins 4hrs58mins
2017–18 Jul–Sep 4,625 2hrs21mins 4hrs59mins 5hrs16mins
2016–17 Apr–Jun 4,580 2hrs17mins 5hrs1min 5hrs4mins
2016–17 Jan–Mar 4,857 2hrs26mins 5hrs33mins 5hrs2mins
2016–17 Oct–Dec 4,941 2hrs17mins 5hrs15mins 5hrs4mins
2016–17 Jul–Sep 4,658 2hrs25mins 5hrs36mins 5hrs11mins
2015–16 Apr–Jun 4,755 1hr55mins 4hrs42mins 4hrs56mins
2015–16 Jan–Mar 4,863 2hrs3mins 5hrs3mins 4hrs55mins
2015–16 Oct–Dec 5,033 1hr43mins 4hrs29mins 4hrs51mins
2015–16 Jul–Sep 4,924 1hr40mins 4hrs26mins 5hrs2mins
2014–15 Apr–Jun 4,863 1hr37mins 4hrs20mins 4hrs37mins
2014–15 Jan–Mar 4,969 1hr41mins 4hrs30mins 4hrs38mins
2014–15 Oct–Dec 4,979 1hr53mins 4hrs48mins 4hrs40mins
2014–15 Jul–Sep 4,564 1hr37mins 4hrs30mins 5hrs3mins
2013–14 Apr–Jun 4,480 1hr38mins 4hrs40mins 4hrs48mins
2013–14 Jan–Mar 4,599 1hr33mins 4hrs34mins 4hrs51mins
2013–14 Oct–Dec 4,644 1hr29mins 4hrs19mins 4hrs55mins
2013–14 Jul–Sep 4,595 1hr48mins 4hrs45mins 5hrs6mins
2012–13 Apr–Jun 4,847 1hr46mins 4hrs31mins 5hrs4mins
2012–13 Jan–Mar 4,946 1hr34mins 4hrs23mins 5hrs11mins
2012–13 Oct–Dec 5,216 1hr26mins 4hrs3mins 5hrs12mins
2012–13 Jul–Sep 4,984 1hr22mins 4hrs10mins 5hrs37mins
2011–12 Apr–Jun 4,846 1hr30mins 4hrs12mins 5hrs19mins
2011–12 Jan–Mar 4,909 1hr29mins 4hrs25mins 5hrs13mins
2011–12 Oct–Dec 5,343 1hr21mins 4hrs2mins 5hrs21mins
2011–12 Jul–Sep 5,255 1hr21mins 3hrs50mins 5hrs32mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 25,805 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 25,805
2016–17 24,629
2015–16 24,322
2014–15 23,747
2013–14 22,807
2012–13 24,200
2011–12 24,450
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 6,207
2017–18 Jan–Mar 6,538
2017–18 Oct–Dec 6,589
2017–18 Jul–Sep 6,471
2016–17 Apr–Jun 6,117
2016–17 Jan–Mar 6,119
2016–17 Oct–Dec 6,305
2016–17 Jul–Sep 6,088
2015–16 Apr–Jun 6,006
2015–16 Jan–Mar 6,118
2015–16 Oct–Dec 6,149
2015–16 Jul–Sep 6,049
2014–15 Apr–Jun 5,900
2014–15 Jan–Mar 5,969
2014–15 Oct–Dec 6,115
2014–15 Jul–Sep 5,763
2013–14 Apr–Jun 5,600
2013–14 Jan–Mar 5,689
2013–14 Oct–Dec 5,761
2013–14 Jul–Sep 5,757
2012–13 Apr–Jun 5,909
2012–13 Jan–Mar 6,008
2012–13 Oct–Dec 6,281
2012–13 Jul–Sep 6,002
2011–12 Apr–Jun 5,796
2011–12 Jan–Mar 5,849
2011–12 Oct–Dec 6,408
2011–12 Jul–Sep 6,397

Resuscitation presentations (require treatment immediately)

In 2017–18, 146 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 146
2016–17 143
2015–16 186
2014–15 130
2013–14 105
2012–13 91
2011–12 94
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 29
2017–18 Jan–Mar 37
2017–18 Oct–Dec 39
2017–18 Jul–Sep 41
2016–17 Apr–Jun 38
2016–17 Jan–Mar 36
2016–17 Oct–Dec 36
2016–17 Jul–Sep 33
2015–16 Apr–Jun 41
2015–16 Jan–Mar 48
2015–16 Oct–Dec 61
2015–16 Jul–Sep 36
2014–15 Apr–Jun 35
2014–15 Jan–Mar 28
2014–15 Oct–Dec 37
2014–15 Jul–Sep 30
2013–14 Apr–Jun 33
2013–14 Jan–Mar 29
2013–14 Oct–Dec 24
2013–14 Jul–Sep 19
2012–13 Apr–Jun 21
2012–13 Jan–Mar 22
2012–13 Oct–Dec 25
2012–13 Jul–Sep 23
2011–12 Apr–Jun 15
2011–12 Jan–Mar 27
2011–12 Oct–Dec 25
2011–12 Jul–Sep 27

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 2,111 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 2,111
2016–17 2,297
2015–16 1,968
2014–15 1,742
2013–14 1,715
2012–13 1,726
2011–12 1,556
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 434
2017–18 Jan–Mar 431
2017–18 Oct–Dec 554
2017–18 Jul–Sep 692
2016–17 Apr–Jun 600
2016–17 Jan–Mar 577
2016–17 Oct–Dec 538
2016–17 Jul–Sep 582
2015–16 Apr–Jun 498
2015–16 Jan–Mar 497
2015–16 Oct–Dec 501
2015–16 Jul–Sep 472
2014–15 Apr–Jun 437
2014–15 Jan–Mar 425
2014–15 Oct–Dec 461
2014–15 Jul–Sep 419
2013–14 Apr–Jun 467
2013–14 Jan–Mar 374
2013–14 Oct–Dec 425
2013–14 Jul–Sep 449
2012–13 Apr–Jun 430
2012–13 Jan–Mar 435
2012–13 Oct–Dec 431
2012–13 Jul–Sep 430
2011–12 Apr–Jun 395
2011–12 Jan–Mar 403
2011–12 Oct–Dec 396
2011–12 Jul–Sep 362

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 9,161 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 9,161
2016–17 8,834
2015–16 8,553
2014–15 8,217
2013–14 8,045
2012–13 8,226
2011–12 7,867
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 2,117
2017–18 Jan–Mar 2,180
2017–18 Oct–Dec 2,431
2017–18 Jul–Sep 2,433
2016–17 Apr–Jun 2,104
2016–17 Jan–Mar 2,320
2016–17 Oct–Dec 2,221
2016–17 Jul–Sep 2,189
2015–16 Apr–Jun 2,117
2015–16 Jan–Mar 2,004
2015–16 Oct–Dec 2,150
2015–16 Jul–Sep 2,282
2014–15 Apr–Jun 1,999
2014–15 Jan–Mar 2,004
2014–15 Oct–Dec 2,164
2014–15 Jul–Sep 2,050
2013–14 Apr–Jun 1,991
2013–14 Jan–Mar 1,928
2013–14 Oct–Dec 2,028
2013–14 Jul–Sep 2,098
2012–13 Apr–Jun 2,055
2012–13 Jan–Mar 1,954
2012–13 Oct–Dec 2,208
2012–13 Jul–Sep 2,009
2011–12 Apr–Jun 1,977
2011–12 Jan–Mar 1,878
2011–12 Oct–Dec 2,093
2011–12 Jul–Sep 1,919

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 12,266 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 12,266
2016–17 11,717
2015–16 11,570
2014–15 11,625
2013–14 11,613
2012–13 12,342
2011–12 12,621
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,025
2017–18 Jan–Mar 3,197
2017–18 Oct–Dec 3,106
2017–18 Jul–Sep 2,938
2016–17 Apr–Jun 2,962
2016–17 Jan–Mar 2,845
2016–17 Oct–Dec 3,069
2016–17 Jul–Sep 2,841
2015–16 Apr–Jun 2,848
2015–16 Jan–Mar 2,974
2015–16 Oct–Dec 2,949
2015–16 Jul–Sep 2,799
2014–15 Apr–Jun 2,872
2014–15 Jan–Mar 2,903
2014–15 Oct–Dec 2,959
2014–15 Jul–Sep 2,891
2013–14 Apr–Jun 2,745
2013–14 Jan–Mar 3,070
2013–14 Oct–Dec 2,949
2013–14 Jul–Sep 2,849
2012–13 Apr–Jun 2,998
2012–13 Jan–Mar 3,147
2012–13 Oct–Dec 3,102
2012–13 Jul–Sep 3,095
2011–12 Apr–Jun 2,999
2011–12 Jan–Mar 3,025
2011–12 Oct–Dec 3,196
2011–12 Jul–Sep 3,401

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 2,120 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 2,120
2016–17 1,634
2015–16 2,043
2014–15 2,030
2013–14 1,327
2012–13 1,814
2011–12 2,312
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 602
2017–18 Jan–Mar 693
2017–18 Oct–Dec 459
2017–18 Jul–Sep 366
2016–17 Apr–Jun 411
2016–17 Jan–Mar 341
2016–17 Oct–Dec 440
2016–17 Jul–Sep 442
2015–16 Apr–Jun 502
2015–16 Jan–Mar 593
2015–16 Oct–Dec 488
2015–16 Jul–Sep 460
2014–15 Apr–Jun 555
2014–15 Jan–Mar 609
2014–15 Oct–Dec 494
2014–15 Jul–Sep 372
2013–14 Apr–Jun 363
2013–14 Jan–Mar 288
2013–14 Oct–Dec 335
2013–14 Jul–Sep 341
2012–13 Apr–Jun 405
2012–13 Jan–Mar 450
2012–13 Oct–Dec 514
2012–13 Jul–Sep 445
2011–12 Apr–Jun 410
2011–12 Jan–Mar 516
2011–12 Oct–Dec 698
2011–12 Jul–Sep 688