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50 to 99 beds
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Mersey Community Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 79 100% 100%
2016–17 77 99% 99%
2015–16 84 98% 100%
2014–15 74 100% 99%
2013–14 72 100% 100%
2012–13 73 100% 100%
2011–12 44 98% 99%

NP Reported data did not meet the criteria to calculate this indicator.

Year Quarter Number of patients Patients treated immediately Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
2017–18 Apr–Jun 19 100% 100%
2017–18 Jan–Mar 18 100% 100%
2017–18 Oct–Dec 20 100% 100%
2017–18 Jul–Sep 22 100% 99%
2016–17 Apr–Jun 10 90% 98%
2016–17 Jan–Mar 16 100% 99%
2016–17 Oct–Dec 23 100% 100%
2016–17 Jul–Sep 28 100% 100%
2015–16 Apr–Jun 26 96% 99%
2015–16 Jan–Mar 18 94% 100%
2015–16 Oct–Dec 22 100% 100%
2015–16 Jul–Sep 18 100% 100%
2014–15 Apr–Jun 14 100% 99%
2014–15 Jan–Mar 17 100% 99%
2014–15 Oct–Dec 22 100% 100%
2014–15 Jul–Sep 21 100% 100%
2013–14 Apr–Jun 16 100% 99%
2013–14 Jan–Mar 14 100% 99%
2013–14 Oct–Dec 28 100% 99%
2013–14 Jul–Sep 14 100% 100%
2012–13 Apr–Jun 19 100% 100%
2012–13 Jan–Mar 13 100% 100%
2012–13 Oct–Dec 19 100% 100%
2012–13 Jul–Sep 22 100% 100%
2011–12 Apr–Jun <5 NP 99%
2011–12 Jan–Mar 13 92% 99%
2011–12 Oct–Dec 13 100% 99%
2011–12 Jul–Sep 14 100% 98%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 83% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 84%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 2,400 83% 84%
2016–17 2,606 73% 84%
2015–16 2,400 80% 83%
2014–15 1,981 78% 86%
2013–14 2,213 79% 85%
2012–13 1,590 80% 87%
2011–12 1,267 84% 83%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 578 88% 83%
2017–18 Jan–Mar 630 86% 85%
2017–18 Oct–Dec 574 81% 85%
2017–18 Jul–Sep 618 75% 82%
2016–17 Apr–Jun 646 79% 86%
2016–17 Jan–Mar 595 77% 84%
2016–17 Oct–Dec 682 71% 85%
2016–17 Jul–Sep 683 67% 83%
2015–16 Apr–Jun 636 75% 82%
2015–16 Jan–Mar 677 84% 84%
2015–16 Oct–Dec 551 83% 83%
2015–16 Jul–Sep 536 76% 83%
2014–15 Apr–Jun 501 79% 85%
2014–15 Jan–Mar 491 73% 86%
2014–15 Oct–Dec 511 83% 87%
2014–15 Jul–Sep 478 78% 85%
2013–14 Apr–Jun 577 79% 85%
2013–14 Jan–Mar 586 75% 85%
2013–14 Oct–Dec 570 82% 85%
2013–14 Jul–Sep 480 80% 84%
2012–13 Apr–Jun 372 82% 88%
2012–13 Jan–Mar 412 75% 87%
2012–13 Oct–Dec 434 77% 86%
2012–13 Jul–Sep 372 85% 84%
2011–12 Apr–Jun 376 82% 86%
2011–12 Jan–Mar 324 83% 85%
2011–12 Oct–Dec 276 87% 84%
2011–12 Jul–Sep 291 85% 78%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 73% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 75%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 9,852 73% 75%
2016–17 9,000 63% 77%
2015–16 9,085 68% 77%
2014–15 8,618 69% 79%
2013–14 8,254 75% 80%
2012–13 7,796 71% 81%
2011–12 6,781 75% 78%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 2,372 89% 78%
2017–18 Jan–Mar 2,490 74% 76%
2017–18 Oct–Dec 2,531 70% 75%
2017–18 Jul–Sep 2,459 62% 73%
2016–17 Apr–Jun 2,200 72% 79%
2016–17 Jan–Mar 2,123 63% 78%
2016–17 Oct–Dec 2,363 60% 77%
2016–17 Jul–Sep 2,314 60% 74%
2015–16 Apr–Jun 2,258 63% 76%
2015–16 Jan–Mar 2,378 71% 78%
2015–16 Oct–Dec 2,250 69% 77%
2015–16 Jul–Sep 2,199 68% 76%
2014–15 Apr–Jun 2,208 68% 78%
2014–15 Jan–Mar 2,030 67% 80%
2014–15 Oct–Dec 2,269 71% 79%
2014–15 Jul–Sep 2,111 68% 78%
2013–14 Apr–Jun 2,122 75% 80%
2013–14 Jan–Mar 1,962 74% 80%
2013–14 Oct–Dec 2,104 80% 81%
2013–14 Jul–Sep 2,066 69% 78%
2012–13 Apr–Jun 1,991 76% 82%
2012–13 Jan–Mar 1,869 63% 82%
2012–13 Oct–Dec 1,899 71% 82%
2012–13 Jul–Sep 2,037 76% 79%
2011–12 Apr–Jun 1,691 72% 79%
2011–12 Jan–Mar 1,638 76% 80%
2011–12 Oct–Dec 1,705 80% 78%
2011–12 Jul–Sep 1,747 73% 75%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 77% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 78%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 12,554 77% 78%
2016–17 10,820 71% 79%
2015–16 11,326 73% 80%
2014–15 11,964 72% 81%
2013–14 12,693 79% 80%
2012–13 13,855 75% 82%
2011–12 13,048 79% 78%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 3,170 92% 81%
2017–18 Jan–Mar 3,114 76% 79%
2017–18 Oct–Dec 3,174 72% 77%
2017–18 Jul–Sep 3,096 68% 75%
2016–17 Apr–Jun 2,786 79% 81%
2016–17 Jan–Mar 2,734 72% 80%
2016–17 Oct–Dec 2,691 66% 78%
2016–17 Jul–Sep 2,609 66% 76%
2015–16 Apr–Jun 2,593 72% 79%
2015–16 Jan–Mar 2,769 73% 81%
2015–16 Oct–Dec 2,961 74% 80%
2015–16 Jul–Sep 3,003 71% 79%
2014–15 Apr–Jun 2,835 73% 82%
2014–15 Jan–Mar 2,885 69% 81%
2014–15 Oct–Dec 3,120 72% 81%
2014–15 Jul–Sep 3,124 75% 79%
2013–14 Apr–Jun 3,052 80% 82%
2013–14 Jan–Mar 3,071 80% 81%
2013–14 Oct–Dec 3,269 84% 81%
2013–14 Jul–Sep 3,301 71% 78%
2012–13 Apr–Jun 3,189 80% 83%
2012–13 Jan–Mar 3,562 67% 84%
2012–13 Oct–Dec 3,573 78% 83%
2012–13 Jul–Sep 3,531 74% 78%
2011–12 Apr–Jun 3,391 77% 79%
2011–12 Jan–Mar 3,257 78% 80%
2011–12 Oct–Dec 3,250 81% 78%
2011–12 Jul–Sep 3,150 80% 75%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 93% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 94%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 1,855 93% 94%
2016–17 1,291 94% 95%
2015–16 1,422 94% 95%
2014–15 1,442 95% 95%
2013–14 1,822 95% 94%
2012–13 1,959 94% 94%
2011–12 2,422 93% 92%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 532 99% 96%
2017–18 Jan–Mar 490 91% 94%
2017–18 Oct–Dec 471 89% 94%
2017–18 Jul–Sep 362 92% 93%
2016–17 Apr–Jun 374 95% 96%
2016–17 Jan–Mar 304 95% 96%
2016–17 Oct–Dec 353 93% 95%
2016–17 Jul–Sep 260 94% 93%
2015–16 Apr–Jun 256 94% 94%*
2015–16 Jan–Mar 366 96% 95%*
2015–16 Oct–Dec 387 96% 95%
2015–16 Jul–Sep 413 92% 95%
2014–15 Apr–Jun 271 95% 96%
2014–15 Jan–Mar 397 93% 95%
2014–15 Oct–Dec 366 96% 95%
2014–15 Jul–Sep 408 94% 94%
2013–14 Apr–Jun 375 95% 94%
2013–14 Jan–Mar 486 95% NP†
2013–14 Oct–Dec 519 98% 94%
2013–14 Jul–Sep 442 90% 92%
2012–13 Apr–Jun 441 96% 93%
2012–13 Jan–Mar 462 95% 95%
2012–13 Oct–Dec 493 95% 95%
2012–13 Jul–Sep 563 93% 92%
2011–12 Apr–Jun 587 93% 93%
2011–12 Jan–Mar 676 94% 93%
2011–12 Oct–Dec 593 95% 93%
2011–12 Jul–Sep 566 91% 90%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 78% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 82%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 28,341 78% 82%
2016–17 25,522 76% 82%
2015–16 25,927 78% 83%
2014–15 25,794 78% 83%
2013–14 26,550 78% 83%
2012–13 27,323 78% 83%
2011–12 26,002 79% 82%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 6,949 81% 82%
2017–18 Jan–Mar 7,177 79% 82%
2017–18 Oct–Dec 7,191 79% 82%
2017–18 Jul–Sep 7,024 74% 81%
2016–17 Apr–Jun 6,328 78% 83%
2016–17 Jan–Mar 6,199 76% 84%
2016–17 Oct–Dec 6,578 76% 82%
2016–17 Jul–Sep 6,417 74% 80%
2015–16 Apr–Jun 6,130 76% 83%
2015–16 Jan–Mar 6,648 77% 83%
2015–16 Oct–Dec 6,580 81% 83%
2015–16 Jul–Sep 6,569 76% 82%
2014–15 Apr–Jun 6,195 78% 84%
2014–15 Jan–Mar 6,257 78% 84%
2014–15 Oct–Dec 6,727 78% 83%
2014–15 Jul–Sep 6,615 78% 82%
2013–14 Apr–Jun 6,489 78% 84%
2013–14 Jan–Mar 6,505 79% 83%
2013–14 Oct–Dec 6,905 81% 83%
2013–14 Jul–Sep 6,651 76% 82%
2012–13 Apr–Jun 6,317 81% 83%
2012–13 Jan–Mar 6,940 76% 83%
2012–13 Oct–Dec 7,010 78% 83%
2012–13 Jul–Sep 7,056 79% 82%
2011–12 Apr–Jun 6,683 77% 82%
2011–12 Jan–Mar 6,568 78% 83%
2011–12 Oct–Dec 6,409 81% 82%
2011–12 Jul–Sep 6,342 81% 81%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 43% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 59%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 81 43% 59%
2016–17 77 52% 61%
2015–16 84 40% 65%
2014–15 74 51% 62%
2013–14 73 45% 60%
2012–13 76 49% 62%
2011–12 44 57% 62%

NP Reported data did not meet the criteria to calculate this indicator.

Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
2017–18 Apr–Jun 19 42% 59%
2017–18 Jan–Mar 20 65% 61%
2017–18 Oct–Dec 20 45% 63%
2017–18 Jul–Sep 22 23% 55%
2016–17 Apr–Jun 10 60% 63%
2016–17 Jan–Mar 16 56% 64%
2016–17 Oct–Dec 23 52% 60%
2016–17 Jul–Sep 28 46% 58%
2015–16 Apr–Jun 26 31% 64%
2015–16 Jan–Mar 18 39% 64%
2015–16 Oct–Dec 22 50% 67%
2015–16 Jul–Sep 18 44% 65%
2014–15 Apr–Jun 14 57% 64%
2014–15 Jan–Mar 17 71% 65%
2014–15 Oct–Dec 22 41% 60%
2014–15 Jul–Sep 21 43% 61%
2013–14 Apr–Jun 17 53% 65%
2013–14 Jan–Mar 14 36% 63%
2013–14 Oct–Dec 28 50% 57%
2013–14 Jul–Sep 14 36% 57%
2012–13 Apr–Jun 19 58% 61%
2012–13 Jan–Mar 14 NP 64%
2012–13 Oct–Dec 21 57% 64%
2012–13 Jul–Sep 22 45% 61%
2011–12 Apr–Jun <5 NP 57%
2011–12 Jan–Mar 13 38% 65%
2011–12 Oct–Dec 13 62% 60%
2011–12 Jul–Sep 14 79% 66%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 54% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 66%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,454 54% 66%
2016–17 2,655 53% 65%
2015–16 2,406 56% 67%
2014–15 1,983 54% 66%
2013–14 2,216 49% 64%
2012–13 1,595 43% 63%
2011–12 1,275 41% 61%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 589 54% 67%
2017–18 Jan–Mar 642 56% 67%
2017–18 Oct–Dec 589 57% 66%
2017–18 Jul–Sep 634 48% 64%
2016–17 Apr–Jun 654 50% 67%
2016–17 Jan–Mar 603 56% 66%
2016–17 Oct–Dec 698 54% 65%
2016–17 Jul–Sep 700 55% 63%
2015–16 Apr–Jun 641 58% 68%
2015–16 Jan–Mar 677 57% 68%
2015–16 Oct–Dec 552 60% 68%
2015–16 Jul–Sep 536 49% 65%
2014–15 Apr–Jun 502 52% 67%
2014–15 Jan–Mar 491 55% 67%
2014–15 Oct–Dec 511 59% 66%
2014–15 Jul–Sep 479 52% 63%
2013–14 Apr–Jun 577 50% 65%
2013–14 Jan–Mar 588 50% 64%
2013–14 Oct–Dec 571 50% 63%
2013–14 Jul–Sep 480 45% 62%
2012–13 Apr–Jun 374 53% 65%
2012–13 Jan–Mar 415 40% 62%
2012–13 Oct–Dec 434 39% 62%
2012–13 Jul–Sep 372 40% 61%
2011–12 Apr–Jun 380 42% 61%
2011–12 Jan–Mar 325 36% 62%
2011–12 Oct–Dec 278 42% 61%
2011–12 Jul–Sep 292 45% 59%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 67% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 73%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 10,198 67% 73%
2016–17 9,366 65% 73%
2015–16 9,248 66% 74%
2014–15 8,751 64% 74%
2013–14 8,333 64% 73%
2012–13 7,853 61% 72%
2011–12 6,867 61% 72%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 2,436 70% 74%
2017–18 Jan–Mar 2,580 69% 74%
2017–18 Oct–Dec 2,629 68% 73%
2017–18 Jul–Sep 2,553 63% 72%
2016–17 Apr–Jun 2,254 69% 75%
2016–17 Jan–Mar 2,216 64% 74%
2016–17 Oct–Dec 2,443 66% 72%
2016–17 Jul–Sep 2,453 62% 70%
2015–16 Apr–Jun 2,316 64% 74%
2015–16 Jan–Mar 2,416 67% 74%
2015–16 Oct–Dec 2,285 68% 74%
2015–16 Jul–Sep 2,231 64% 73%
2014–15 Apr–Jun 2,239 65% 74%
2014–15 Jan–Mar 2,065 64% 74%
2014–15 Oct–Dec 2,300 64% 73%
2014–15 Jul–Sep 2,147 65% 73%
2013–14 Apr–Jun 2,143 65% 75%
2013–14 Jan–Mar 1,978 65% 73%
2013–14 Oct–Dec 2,124 66% 73%
2013–14 Jul–Sep 2,088 62% 72%
2012–13 Apr–Jun 2,006 66% 73%
2012–13 Jan–Mar 1,885 57% 73%
2012–13 Oct–Dec 1,912 60% 72%
2012–13 Jul–Sep 2,050 61% 72%
2011–12 Apr–Jun 1,715 56% 72%
2011–12 Jan–Mar 1,650 57% 73%
2011–12 Oct–Dec 1,727 62% 72%
2011–12 Jul–Sep 1,775 67% 71%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 88% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 13,382 88% 88%
2016–17 11,787 87% 88%
2015–16 12,294 88% 88%
2014–15 12,963 87% 89%
2013–14 13,387 89% 89%
2012–13 14,679 88% 88%
2011–12 14,023 87% 87%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,304 91% 88%
2017–18 Jan–Mar 3,356 89% 88%
2017–18 Oct–Dec 3,378 88% 87%
2017–18 Jul–Sep 3,344 84% 87%
2016–17 Apr–Jun 2,970 89% 89%
2016–17 Jan–Mar 2,982 87% 89%
2016–17 Oct–Dec 2,956 86% 87%
2016–17 Jul–Sep 2,879 86% 86%
2015–16 Apr–Jun 2,824 88% 88%
2015–16 Jan–Mar 3,010 88% 88%
2015–16 Oct–Dec 3,192 90% 88%
2015–16 Jul–Sep 3,268 87% 88%
2014–15 Apr–Jun 3,077 89% 90%
2014–15 Jan–Mar 3,141 87% 89%
2014–15 Oct–Dec 3,366 87% 89%
2014–15 Jul–Sep 3,379 87% 88%
2013–14 Apr–Jun 3,228 89% 90%
2013–14 Jan–Mar 3,237 88% 89%
2013–14 Oct–Dec 3,427 91% 89%
2013–14 Jul–Sep 3,495 86% 88%
2012–13 Apr–Jun 3,316 90% 89%
2012–13 Jan–Mar 3,796 85% 89%
2012–13 Oct–Dec 3,813 88% 88%
2012–13 Jul–Sep 3,754 89% 87%
2011–12 Apr–Jun 3,633 86% 87%
2011–12 Jan–Mar 3,489 86% 87%
2011–12 Oct–Dec 3,496 89% 87%
2011–12 Jul–Sep 3,405 88% 87%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 95% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 96%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,223 95% 96%
2016–17 1,632 96% 97%
2015–16 1,891 97% 97%
2014–15 2,016 97% 96%
2013–14 2,534 97% 96%
2012–13 3,116 97% 95%
2011–12 3,792 95% 94%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 601 98% 97%
2017–18 Jan–Mar 578 94% 96%
2017–18 Oct–Dec 573 94% 96%
2017–18 Jul–Sep 471 95% 96%
2016–17 Apr–Jun 439 96% 97%
2016–17 Jan–Mar 381 97% 97%
2016–17 Oct–Dec 456 96% 96%
2016–17 Jul–Sep 356 97% 96%
2015–16 Apr–Jun 320 98% 96%
2015–16 Jan–Mar 526 95% 97%
2015–16 Oct–Dec 529 98% 96%
2015–16 Jul–Sep 516 96% 97%
2014–15 Apr–Jun 360 98% 97%
2014–15 Jan–Mar 541 97% 97%
2014–15 Oct–Dec 526 98% 97%
2014–15 Jul–Sep 589 96% 96%
2013–14 Apr–Jun 521 96% 96%
2013–14 Jan–Mar 687 97% 96%
2013–14 Oct–Dec 753 99% 96%
2013–14 Jul–Sep 573 94% 95%
2012–13 Apr–Jun 601 97% 94%
2012–13 Jan–Mar 828 98% 95%
2012–13 Oct–Dec 829 97% 95%
2012–13 Jul–Sep 858 96% 94%
2011–12 Apr–Jun 951 96% 94%
2011–12 Jan–Mar 1,091 96% 95%
2011–12 Oct–Dec 894 97% 95%
2011–12 Jul–Sep 856 93% 94%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 40% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 54%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 4,723 40% 54%
2016–17 4,512 37% 54%
2015–16 4,307 40% 56%
2014–15 4,105 39% 53%
2013–14 4,473 41% 51%
2012–13 3,454 32% 50%
2011–12 2,650 21% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,105 40% 54%
2017–18 Jan–Mar 1,206 42% 56%
2017–18 Oct–Dec 1,144 42% 55%
2017–18 Jul–Sep 1,268 35% 51%
2016–17 Apr–Jun 1,176 41% 56%
2016–17 Jan–Mar 1,045 37% 57%
2016–17 Oct–Dec 1,121 36% 53%
2016–17 Jul–Sep 1,170 34% 50%
2015–16 Apr–Jun 1,113 40% 57%
2015–16 Jan–Mar 1,170 42% 57%
2015–16 Oct–Dec 989 43% 57%
2015–16 Jul–Sep 1,035 35% 54%
2014–15 Apr–Jun 1,019 41% 55%
2014–15 Jan–Mar 1,010 40% 55%
2014–15 Oct–Dec 1,071 37% 53%
2014–15 Jul–Sep 1,005 37% 50%
2013–14 Apr–Jun 1,093 41% 52%
2013–14 Jan–Mar 1,046 39% 51%
2013–14 Oct–Dec 1,133 43% 51%
2013–14 Jul–Sep 1,201 40% 49%
2012–13 Apr–Jun 1,048 47% 52%
2012–13 Jan–Mar 1,007 36% 52%
2012–13 Oct–Dec 652 17% 50%
2012–13 Jul–Sep 747 17% 46%
2011–12 Apr–Jun 693 17% 47%
2011–12 Jan–Mar 634 17% 49%
2011–12 Oct–Dec 668 23% 49%
2011–12 Jul–Sep 655 28% 45%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 86% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 23,612 86% 88%
2016–17 21,006 84% 88%
2015–16 21,618 85% 88%
2014–15 21,689 85% 90%
2013–14 22,074 86% 90%
2012–13 23,867 85% 89%
2011–12 23,352 86% 89%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 5,843 88% 88%
2017–18 Jan–Mar 5,966 87% 88%
2017–18 Oct–Dec 6,047 86% 87%
2017–18 Jul–Sep 5,756 82% 87%
2016–17 Apr–Jun 5,149 87% 89%
2016–17 Jan–Mar 5,153 84% 89%
2016–17 Oct–Dec 5,457 84% 87%
2016–17 Jul–Sep 5,247 83% 86%
2015–16 Apr–Jun 5,015 84% 88%
2015–16 Jan–Mar 5,478 85% 88%
2015–16 Oct–Dec 5,591 87% 88%
2015–16 Jul–Sep 5,534 84% 88%
2014–15 Apr–Jun 5,176 85% 90%
2014–15 Jan–Mar 5,247 85% 90%
2014–15 Oct–Dec 5,656 86% 90%
2014–15 Jul–Sep 5,610 85% 89%
2013–14 Apr–Jun 5,396 86% 90%
2013–14 Jan–Mar 5,459 86% 90%
2013–14 Oct–Dec 5,772 88% 90%
2013–14 Jul–Sep 5,447 84% 89%
2012–13 Apr–Jun 5,268 87% 89%
2012–13 Jan–Mar 5,932 83% 89%
2012–13 Oct–Dec 6,358 85% 89%
2012–13 Jul–Sep 6,309 86% 89%
2011–12 Apr–Jun 5,990 84% 89%
2011–12 Jan–Mar 5,934 84% 90%
2011–12 Oct–Dec 5,741 87% 89%
2011–12 Jul–Sep 5,687 87% 89%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 2 hours 14 minutes. The length of time until most patients (90%) had departed was 5 hours 56 minutes, compared to its national peer group performance of 5 hours 24 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 28,341 2hrs14mins 5hrs56mins 5hrs24mins
2016–17 25,522 2hrs22mins 6hrs13mins 5hrs20mins
2015–16 25,927 2hrs15mins 6hrs0mins 5hrs13mins
2014–15 25,794 2hrs12mins 6hrs11mins 5hrs9mins
2013–14 26,550 2hrs5mins 6hrs0mins 5hrs10mins
2012–13 27,323 2hrs0mins 6hrs5mins 5hrs13mins
2011–12 26,002 1hr53mins 6hrs5mins 5hrs19mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 6,949 1hr56mins 5hrs33mins 5hrs23mins
2017–18 Jan–Mar 7,177 2hrs14mins 5hrs51mins 5hrs17mins
2017–18 Oct–Dec 7,191 2hrs18mins 5hrs39mins 5hrs20mins
2017–18 Jul–Sep 7,024 2hrs29mins 6hrs46mins 5hrs35mins
2016–17 Apr–Jun 6,328 2hrs13mins 5hrs54mins 5hrs9mins
2016–17 Jan–Mar 6,199 2hrs21mins 6hrs5mins 5hrs5mins
2016–17 Oct–Dec 6,578 2hrs26mins 6hrs14mins 5hrs22mins
2016–17 Jul–Sep 6,417 2hrs29mins 6hrs38mins 5hrs43mins
2015–16 Apr–Jun 6,130 2hrs23mins 6hrs9mins 5hrs16mins
2015–16 Jan–Mar 6,648 2hrs15mins 5hrs55mins 5hrs9mins
2015–16 Oct–Dec 6,580 2hrs5mins 5hrs35mins 5hrs9mins
2015–16 Jul–Sep 6,569 2hrs17mins 6hrs25mins 5hrs16mins
2014–15 Apr–Jun 6,195 2hrs14mins 6hrs10mins 5hrs5mins
2014–15 Jan–Mar 6,257 2hrs13mins 6hrs5mins 5hrs2mins
2014–15 Oct–Dec 6,727 2hrs11mins 6hrs0mins 5hrs8mins
2014–15 Jul–Sep 6,615 2hrs12mins 6hrs39mins 5hrs21mins
2013–14 Apr–Jun 6,489 2hrs8mins 6hrs13mins 5hrs3mins
2013–14 Jan–Mar 6,505 2hrs2mins 5hrs51mins 5hrs9mins
2013–14 Oct–Dec 6,905 1hr54mins 5hrs49mins 5hrs10mins
2013–14 Jul–Sep 6,651 2hrs18mins 6hrs11mins 5hrs18mins
2012–13 Apr–Jun 6,317 2hrs1min 5hrs31mins 5hrs10mins
2012–13 Jan–Mar 6,940 2hrs12mins 6hrs12mins 5hrs7mins
2012–13 Oct–Dec 7,010 1hr55mins 6hrs11mins 5hrs11mins
2012–13 Jul–Sep 7,056 1hr54mins 6hrs26mins 5hrs23mins
2011–12 Apr–Jun 6,683 1hr55mins 6hrs38mins 5hrs20mins
2011–12 Jan–Mar 6,568 1hr56mins 6hrs22mins 5hrs12mins
2011–12 Oct–Dec 6,409 1hr50mins 5hrs43mins 5hrs17mins
2011–12 Jul–Sep 6,342 1hr50mins 5hrs41mins 5hrs25mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 4 hours 49 minutes. The length of time until most patients (90%) had departed was 12 hours 3 minutes, compared to its national peer group performance of 8 hours 28 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 4,723 4hrs49mins 12hrs3mins 8hrs28mins
2016–17 4,512 5hrs0mins 10hrs34mins 8hrs25mins
2015–16 4,307 4hrs48mins 11hrs34mins 8hrs9mins
2014–15 4,105 4hrs57mins 12hrs7mins 8hrs49mins
2013–14 4,473 4hrs40mins 9hrs46mins 8hrs43mins
2012–13 3,454 5hrs17mins 10hrs6mins 8hrs40mins
2011–12 2,650 5hrs52mins 11hrs0mins 9hrs13mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 1,105 4hrs39mins 11hrs50mins 8hrs22mins
2017–18 Jan–Mar 1,206 4hrs33mins 12hrs13mins 8hrs0mins
2017–18 Oct–Dec 1,144 4hrs40mins 10hrs16mins 8hrs9mins
2017–18 Jul–Sep 1,268 5hrs29mins 14hrs31mins 9hrs22mins
2016–17 Apr–Jun 1,176 4hrs41mins 9hrs24mins 7hrs57mins
2016–17 Jan–Mar 1,045 4hrs57mins 9hrs53mins 7hrs52mins
2016–17 Oct–Dec 1,121 4hrs57mins 9hrs54mins 8hrs23mins
2016–17 Jul–Sep 1,170 5hrs21mins 12hrs50mins 9hrs39mins
2015–16 Apr–Jun 1,113 4hrs54mins 11hrs32mins 8hrs10mins
2015–16 Jan–Mar 1,170 4hrs32mins 9hrs33mins 7hrs51mins
2015–16 Oct–Dec 989 4hrs33mins 11hrs15mins 7hrs51mins
2015–16 Jul–Sep 1,035 5hrs16mins 16hrs13mins 8hrs46mins
2014–15 Apr–Jun 1,019 4hrs56mins 10hrs36mins 8hrs22mins
2014–15 Jan–Mar 1,010 4hrs47mins 11hrs13mins 8hrs28mins
2014–15 Oct–Dec 1,071 4hrs51mins 10hrs51mins 8hrs44mins
2014–15 Jul–Sep 1,005 5hrs24mins 19hrs7mins 9hrs38mins
2013–14 Apr–Jun 1,093 4hrs45mins 10hrs19mins 8hrs43mins
2013–14 Jan–Mar 1,046 4hrs45mins 9hrs16mins 8hrs30mins
2013–14 Oct–Dec 1,133 4hrs34mins 9hrs42mins 8hrs38mins
2013–14 Jul–Sep 1,201 4hrs41mins 9hrs41mins 9hrs3mins
2012–13 Apr–Jun 1,048 4hrs9mins 8hrs16mins 8hrs23mins
2012–13 Jan–Mar 1,007 5hrs0mins 9hrs24mins 8hrs28mins
2012–13 Oct–Dec 652 6hrs8mins 10hrs52mins 8hrs20mins
2012–13 Jul–Sep 747 6hrs33mins 13hrs27mins 9hrs30mins
2011–12 Apr–Jun 693 6hrs34mins 12hrs41mins 9hrs11mins
2011–12 Jan–Mar 634 6hrs8mins 10hrs49mins 8hrs45mins
2011–12 Oct–Dec 668 5hrs23mins 9hrs36mins 9hrs2mins
2011–12 Jul–Sep 655 5hrs33mins 10hrs0mins 10hrs2mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 1 hour 56 minutes. The length of time until most patients (90%) had departed was 4 hours 35 minutes, compared to its national peer group performance of 4 hours 27 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 23,612 1hr56mins 4hrs35mins 4hrs27mins
2016–17 21,006 2hrs4mins 4hrs46mins 4hrs22mins
2015–16 21,618 1hr57mins 4hrs40mins 4hrs19mins
2014–15 21,689 1hr55mins 4hrs44mins 4hrs5mins
2013–14 22,074 1hr47mins 4hrs39mins 4hrs4mins
2012–13 23,867 1hr47mins 4hrs52mins 4hrs10mins
2011–12 23,352 1hr41mins 4hrs47mins 4hrs6mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 5,843 1hr41mins 4hrs13mins 4hrs22mins
2017–18 Jan–Mar 5,966 1hr57mins 4hrs29mins 4hrs25mins
2017–18 Oct–Dec 6,047 2hrs1min 4hrs32mins 4hrs28mins
2017–18 Jul–Sep 5,756 2hrs8mins 5hrs1min 4hrs31mins
2016–17 Apr–Jun 5,149 1hr54mins 4hrs31mins 4hrs8mins
2016–17 Jan–Mar 5,153 2hrs4mins 4hrs42mins 4hrs11mins
2016–17 Oct–Dec 5,457 2hrs7mins 4hrs51mins 4hrs27mins
2016–17 Jul–Sep 5,247 2hrs9mins 4hrs58mins 4hrs39mins
2015–16 Apr–Jun 5,015 2hrs4mins 4hrs49mins 4hrs22mins
2015–16 Jan–Mar 5,478 1hr57mins 4hrs43mins 4hrs17mins
2015–16 Oct–Dec 5,591 1hr51mins 4hrs23mins 4hrs18mins
2015–16 Jul–Sep 5,534 2hrs0mins 4hrs44mins 4hrs20mins
2014–15 Apr–Jun 5,176 1hr55mins 4hrs46mins 4hrs2mins
2014–15 Jan–Mar 5,247 1hr57mins 4hrs46mins 4hrs3mins
2014–15 Oct–Dec 5,656 1hr54mins 4hrs36mins 4hrs3mins
2014–15 Jul–Sep 5,610 1hr55mins 4hrs48mins 4hrs12mins
2013–14 Apr–Jun 5,396 1hr49mins 4hrs40mins 3hrs57mins
2013–14 Jan–Mar 5,459 1hr46mins 4hrs38mins 4hrs4mins
2013–14 Oct–Dec 5,772 1hr36mins 4hrs21mins 4hrs3mins
2013–14 Jul–Sep 5,447 1hr58mins 4hrs55mins 4hrs12mins
2012–13 Apr–Jun 5,268 1hr44mins 4hrs36mins 4hrs10mins
2012–13 Jan–Mar 5,932 1hr57mins 5hrs8mins 4hrs7mins
2012–13 Oct–Dec 6,358 1hr44mins 5hrs2mins 4hrs10mins
2012–13 Jul–Sep 6,309 1hr42mins 4hrs47mins 4hrs15mins
2011–12 Apr–Jun 5,990 1hr42mins 5hrs8mins 4hrs6mins
2011–12 Jan–Mar 5,934 1hr44mins 5hrs5mins 4hrs2mins
2011–12 Oct–Dec 5,741 1hr40mins 4hrs28mins 4hrs8mins
2011–12 Jul–Sep 5,687 1hr39mins 4hrs33mins 4hrs10mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 28,341 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 28,341
2016–17 25,522
2015–16 25,927
2014–15 25,794
2013–14 26,550
2012–13 27,323
2011–12 26,002
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 6,949
2017–18 Jan–Mar 7,177
2017–18 Oct–Dec 7,191
2017–18 Jul–Sep 7,024
2016–17 Apr–Jun 6,328
2016–17 Jan–Mar 6,199
2016–17 Oct–Dec 6,578
2016–17 Jul–Sep 6,417
2015–16 Apr–Jun 6,130
2015–16 Jan–Mar 6,648
2015–16 Oct–Dec 6,580
2015–16 Jul–Sep 6,569
2014–15 Apr–Jun 6,195
2014–15 Jan–Mar 6,257
2014–15 Oct–Dec 6,727
2014–15 Jul–Sep 6,615
2013–14 Apr–Jun 6,489
2013–14 Jan–Mar 6,505
2013–14 Oct–Dec 6,905
2013–14 Jul–Sep 6,651
2012–13 Apr–Jun 6,317
2012–13 Jan–Mar 6,940
2012–13 Oct–Dec 7,010
2012–13 Jul–Sep 7,056
2011–12 Apr–Jun 6,683
2011–12 Jan–Mar 6,568
2011–12 Oct–Dec 6,409
2011–12 Jul–Sep 6,342

Resuscitation presentations (require treatment immediately)

In 2017–18, 81 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 81
2016–17 77
2015–16 84
2014–15 74
2013–14 73
2012–13 76
2011–12 44
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 19
2017–18 Jan–Mar 20
2017–18 Oct–Dec 20
2017–18 Jul–Sep 22
2016–17 Apr–Jun 10
2016–17 Jan–Mar 16
2016–17 Oct–Dec 23
2016–17 Jul–Sep 28
2015–16 Apr–Jun 26
2015–16 Jan–Mar 18
2015–16 Oct–Dec 22
2015–16 Jul–Sep 18
2014–15 Apr–Jun 14
2014–15 Jan–Mar 17
2014–15 Oct–Dec 22
2014–15 Jul–Sep 21
2013–14 Apr–Jun 17
2013–14 Jan–Mar 14
2013–14 Oct–Dec 28
2013–14 Jul–Sep 14
2012–13 Apr–Jun 19
2012–13 Jan–Mar 14
2012–13 Oct–Dec 21
2012–13 Jul–Sep 22
2011–12 Apr–Jun <5
2011–12 Jan–Mar 13
2011–12 Oct–Dec 13
2011–12 Jul–Sep 14

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 2,454 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 2,454
2016–17 2,655
2015–16 2,406
2014–15 1,983
2013–14 2,216
2012–13 1,595
2011–12 1,275
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 589
2017–18 Jan–Mar 642
2017–18 Oct–Dec 589
2017–18 Jul–Sep 634
2016–17 Apr–Jun 654
2016–17 Jan–Mar 603
2016–17 Oct–Dec 698
2016–17 Jul–Sep 700
2015–16 Apr–Jun 641
2015–16 Jan–Mar 677
2015–16 Oct–Dec 552
2015–16 Jul–Sep 536
2014–15 Apr–Jun 502
2014–15 Jan–Mar 491
2014–15 Oct–Dec 511
2014–15 Jul–Sep 479
2013–14 Apr–Jun 577
2013–14 Jan–Mar 588
2013–14 Oct–Dec 571
2013–14 Jul–Sep 480
2012–13 Apr–Jun 374
2012–13 Jan–Mar 415
2012–13 Oct–Dec 434
2012–13 Jul–Sep 372
2011–12 Apr–Jun 380
2011–12 Jan–Mar 325
2011–12 Oct–Dec 278
2011–12 Jul–Sep 292

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 10,198 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 10,198
2016–17 9,366
2015–16 9,248
2014–15 8,751
2013–14 8,333
2012–13 7,853
2011–12 6,867
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 2,436
2017–18 Jan–Mar 2,580
2017–18 Oct–Dec 2,629
2017–18 Jul–Sep 2,553
2016–17 Apr–Jun 2,254
2016–17 Jan–Mar 2,216
2016–17 Oct–Dec 2,443
2016–17 Jul–Sep 2,453
2015–16 Apr–Jun 2,316
2015–16 Jan–Mar 2,416
2015–16 Oct–Dec 2,285
2015–16 Jul–Sep 2,231
2014–15 Apr–Jun 2,239
2014–15 Jan–Mar 2,065
2014–15 Oct–Dec 2,300
2014–15 Jul–Sep 2,147
2013–14 Apr–Jun 2,143
2013–14 Jan–Mar 1,978
2013–14 Oct–Dec 2,124
2013–14 Jul–Sep 2,088
2012–13 Apr–Jun 2,006
2012–13 Jan–Mar 1,885
2012–13 Oct–Dec 1,912
2012–13 Jul–Sep 2,050
2011–12 Apr–Jun 1,715
2011–12 Jan–Mar 1,650
2011–12 Oct–Dec 1,727
2011–12 Jul–Sep 1,775

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 13,382 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 13,382
2016–17 11,787
2015–16 12,294
2014–15 12,963
2013–14 13,387
2012–13 14,679
2011–12 14,023
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,304
2017–18 Jan–Mar 3,356
2017–18 Oct–Dec 3,378
2017–18 Jul–Sep 3,344
2016–17 Apr–Jun 2,970
2016–17 Jan–Mar 2,982
2016–17 Oct–Dec 2,956
2016–17 Jul–Sep 2,879
2015–16 Apr–Jun 2,824
2015–16 Jan–Mar 3,010
2015–16 Oct–Dec 3,192
2015–16 Jul–Sep 3,268
2014–15 Apr–Jun 3,077
2014–15 Jan–Mar 3,141
2014–15 Oct–Dec 3,366
2014–15 Jul–Sep 3,379
2013–14 Apr–Jun 3,228
2013–14 Jan–Mar 3,237
2013–14 Oct–Dec 3,427
2013–14 Jul–Sep 3,495
2012–13 Apr–Jun 3,316
2012–13 Jan–Mar 3,796
2012–13 Oct–Dec 3,813
2012–13 Jul–Sep 3,754
2011–12 Apr–Jun 3,633
2011–12 Jan–Mar 3,489
2011–12 Oct–Dec 3,496
2011–12 Jul–Sep 3,405

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 2,223 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 2,223
2016–17 1,632
2015–16 1,891
2014–15 2,016
2013–14 2,534
2012–13 3,116
2011–12 3,792
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 601
2017–18 Jan–Mar 578
2017–18 Oct–Dec 573
2017–18 Jul–Sep 471
2016–17 Apr–Jun 439
2016–17 Jan–Mar 381
2016–17 Oct–Dec 456
2016–17 Jul–Sep 356
2015–16 Apr–Jun 320
2015–16 Jan–Mar 526
2015–16 Oct–Dec 529
2015–16 Jul–Sep 516
2014–15 Apr–Jun 360
2014–15 Jan–Mar 541
2014–15 Oct–Dec 526
2014–15 Jul–Sep 589
2013–14 Apr–Jun 521
2013–14 Jan–Mar 687
2013–14 Oct–Dec 753
2013–14 Jul–Sep 573
2012–13 Apr–Jun 601
2012–13 Jan–Mar 828
2012–13 Oct–Dec 829
2012–13 Jul–Sep 858
2011–12 Apr–Jun 951
2011–12 Jan–Mar 1,091
2011–12 Oct–Dec 894
2011–12 Jul–Sep 856