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More than 500 beds
This is a public hospital

Concord Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 245 100% 100%
2016–17 192 100% 100%
2015–16 221 100% 100%
2014–15 292 100% 100%
2013–14 294 100% 100%
2012–13 309 100% 100%
2011–12 259 100% 100%
Year Quarter Number of patients Patients treated immediately Peer group average
2017–18 Apr–Jun 79 100% 100%
2017–18 Jan–Mar 52 100% 100%
2017–18 Oct–Dec 46 100% 100%
2017–18 Jul–Sep 68 100% 100%
2016–17 Apr–Jun 54 100% 100%
2016–17 Jan–Mar 43 100% 100%
2016–17 Oct–Dec 41 100% 100%
2016–17 Jul–Sep 54 100% 100%
2015–16 Apr–Jun 51 100% 100%
2015–16 Jan–Mar 34 100% 100%
2015–16 Oct–Dec 56 100% 100%
2015–16 Jul–Sep 80 100% 100%
2014–15 Apr–Jun 63 100% 100%
2014–15 Jan–Mar 62 100% 100%
2014–15 Oct–Dec 76 100% 100%
2014–15 Jul–Sep 91 100% 100%
2013–14 Apr–Jun 50 100% 100%
2013–14 Jan–Mar 66 100% 100%
2013–14 Oct–Dec 85 100% 100%
2013–14 Jul–Sep 93 100% 100%
2012–13 Apr–Jun 87 100% 100%
2012–13 Jan–Mar 69 100% 100%
2012–13 Oct–Dec 68 100% 100%
2012–13 Jul–Sep 85 100% 100%
2011–12 Apr–Jun 77 100% 100%
2011–12 Jan–Mar 63 100% 100%
2011–12 Oct–Dec 60 100% 100%
2011–12 Jul–Sep 59 100% 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 87% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 70%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 4,571 87% 70%
2016–17 4,335 94% 71%
2015–16 3,961 90% 73%
2014–15 3,480 92% 74%
2013–14 3,247 93% 78%
2012–13 2,687 92% 80%
2011–12 2,425 94% 80%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 1,128 93% 71%
2017–18 Jan–Mar 1,078 85% 72%
2017–18 Oct–Dec 1,155 84% 71%
2017–18 Jul–Sep 1,210 88% 68%
2016–17 Apr–Jun 1,169 93% 71%
2016–17 Jan–Mar 990 95% 70%
2016–17 Oct–Dec 1,099 93% 71%
2016–17 Jul–Sep 1,077 94% 70%
2015–16 Apr–Jun 967 93% 74%
2015–16 Jan–Mar 955 90% 73%
2015–16 Oct–Dec 1,011 89% 73%
2015–16 Jul–Sep 1,028 89% 71%
2014–15 Apr–Jun 964 90% 75%
2014–15 Jan–Mar 830 93% 75%
2014–15 Oct–Dec 828 93% 75%
2014–15 Jul–Sep 858 91% 73%
2013–14 Apr–Jun 793 95% 78%
2013–14 Jan–Mar 798 92% 79%
2013–14 Oct–Dec 799 94% 79%
2013–14 Jul–Sep 857 89% 78%
2012–13 Apr–Jun 701 90% 79%
2012–13 Jan–Mar 667 90% 81%
2012–13 Oct–Dec 657 95% 82%
2012–13 Jul–Sep 662 91% 78%
2011–12 Apr–Jun 647 95% 81%
2011–12 Jan–Mar 571 94% 82%
2011–12 Oct–Dec 619 95% 81%
2011–12 Jul–Sep 588 93% 76%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 72% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 59%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 17,537 72% 59%
2016–17 14,345 83% 61%
2015–16 12,980 72% 64%
2014–15 13,072 74% 66%
2013–14 11,978 76% 67%
2012–13 11,546 75% 65%
2011–12 11,211 76% 63%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 4,331 83% 63%
2017–18 Jan–Mar 4,343 69% 61%
2017–18 Oct–Dec 4,272 64% 60%
2017–18 Jul–Sep 4,591 70% 55%
2016–17 Apr–Jun 3,995 84% 63%
2016–17 Jan–Mar 3,659 88% 61%
2016–17 Oct–Dec 3,418 83% 61%
2016–17 Jul–Sep 3,273 77% 59%
2015–16 Apr–Jun 3,103 81% 64%
2015–16 Jan–Mar 3,247 72% 64%
2015–16 Oct–Dec 3,373 72% 65%
2015–16 Jul–Sep 3,257 64% 62%
2014–15 Apr–Jun 3,201 74% 67%
2014–15 Jan–Mar 3,253 74% 67%
2014–15 Oct–Dec 3,369 75% 66%
2014–15 Jul–Sep 3,249 71% 63%
2013–14 Apr–Jun 2,992 81% 69%
2013–14 Jan–Mar 3,070 80% 69%
2013–14 Oct–Dec 2,882 72% 67%
2013–14 Jul–Sep 3,034 73% 64%
2012–13 Apr–Jun 2,953 74% 66%
2012–13 Jan–Mar 2,800 74% 66%
2012–13 Oct–Dec 2,874 80% 66%
2012–13 Jul–Sep 2,919 70% 60%
2011–12 Apr–Jun 2,887 81% 64%
2011–12 Jan–Mar 2,718 79% 66%
2011–12 Oct–Dec 2,773 75% 64%
2011–12 Jul–Sep 2,833 69% 57%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 85% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 71%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 14,600 85% 71%
2016–17 16,898 88% 73%
2015–16 18,447 77% 74%
2014–15 18,553 78% 75%
2013–14 19,034 81% 75%
2012–13 19,266 78% 71%
2011–12 18,565 78% 69%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 3,507 90% 74%
2017–18 Jan–Mar 3,541 83% 72%
2017–18 Oct–Dec 3,819 81% 71%
2017–18 Jul–Sep 3,733 84% 67%
2016–17 Apr–Jun 3,728 90% 75%
2016–17 Jan–Mar 4,208 89% 73%
2016–17 Oct–Dec 4,505 87% 73%
2016–17 Jul–Sep 4,457 84% 70%
2015–16 Apr–Jun 4,551 84% 75%
2015–16 Jan–Mar 4,774 75% 74%
2015–16 Oct–Dec 4,565 77% 75%
2015–16 Jul–Sep 4,557 73% 72%
2014–15 Apr–Jun 4,472 77% 76%
2014–15 Jan–Mar 4,737 76% 75%
2014–15 Oct–Dec 4,692 81% 75%
2014–15 Jul–Sep 4,652 76% 72%
2013–14 Apr–Jun 4,717 83% 76%
2013–14 Jan–Mar 4,950 82% 76%
2013–14 Oct–Dec 4,745 79% 75%
2013–14 Jul–Sep 4,622 79% 72%
2012–13 Apr–Jun 4,597 77% 73%
2012–13 Jan–Mar 5,034 75% 73%
2012–13 Oct–Dec 4,915 83% 72%
2012–13 Jul–Sep 4,720 76% 67%
2011–12 Apr–Jun 4,763 82% 71%
2011–12 Jan–Mar 4,807 78% 72%
2011–12 Oct–Dec 4,426 77% 69%
2011–12 Jul–Sep 4,569 72% 63%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 96% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 90%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 1,540 96% 90%
2016–17 1,550 96% 92%
2015–16 1,581 96% 92%
2014–15 1,414 96% 92%
2013–14 1,472 97% 92%
2012–13 1,344 95% 90%
2011–12 1,324 94% 88%
Year Quarter Number of patients Patients treated within 120 minutes Peer group average
2017–18 Apr–Jun 433 97% 91%
2017–18 Jan–Mar 405 94% 90%
2017–18 Oct–Dec 385 98% 91%
2017–18 Jul–Sep 317 97% 89%
2016–17 Apr–Jun 355 97% 93%
2016–17 Jan–Mar 458 96% 92%
2016–17 Oct–Dec 430 96% 91%
2016–17 Jul–Sep 307 96% 90%
2015–16 Apr–Jun 391 98% 92%
2015–16 Jan–Mar 450 95% 92%
2015–16 Oct–Dec 431 97% 92%
2015–16 Jul–Sep 309 92% 90%
2014–15 Apr–Jun 324 93% 92%
2014–15 Jan–Mar 398 95% 92%
2014–15 Oct–Dec 374 97% 92%
2014–15 Jul–Sep 318 97% 90%
2013–14 Apr–Jun 356 97% 92%
2013–14 Jan–Mar 323 97% 92%
2013–14 Oct–Dec 427 96% 92%
2013–14 Jul–Sep 366 97% 90%
2012–13 Apr–Jun 330 95% 91%
2012–13 Jan–Mar 371 95% 91%
2012–13 Oct–Dec 328 96% 90%
2012–13 Jul–Sep 315 95% 88%
2011–12 Apr–Jun 400 95% 90%
2011–12 Jan–Mar 368 96% 89%
2011–12 Oct–Dec 270 94% 88%
2011–12 Jul–Sep 286 91% 85%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 76% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 65%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 40,343 76% 65%
2016–17 38,995 76% 66%
2015–16 38,245 72% 66%
2014–15 38,008 70% 66%
2013–14 37,168 73% 65%
2012–13 36,072 65% 58%
2011–12 34,687 55% 53%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 9,785 79% 66%
2017–18 Jan–Mar 9,886 77% 66%
2017–18 Oct–Dec 10,222 75% 66%
2017–18 Jul–Sep 10,450 71% 62%
2016–17 Apr–Jun 9,660 76% 67%
2016–17 Jan–Mar 9,755 78% 66%
2016–17 Oct–Dec 9,980 77% 66%
2016–17 Jul–Sep 9,600 74% 63%
2015–16 Apr–Jun 9,263 77% 66%
2015–16 Jan–Mar 9,755 72% 67%
2015–16 Oct–Dec 9,729 73% 68%
2015–16 Jul–Sep 9,498 68% 64%
2014–15 Apr–Jun 9,271 70% 67%
2014–15 Jan–Mar 9,584 71% 68%
2014–15 Oct–Dec 9,632 73% 66%
2014–15 Jul–Sep 9,521 64% 63%
2013–14 Apr–Jun 9,159 76% 67%
2013–14 Jan–Mar 9,487 78% 67%
2013–14 Oct–Dec 9,304 70% 65%
2013–14 Jul–Sep 9,218 70% 61%
2012–13 Apr–Jun 8,904 65% 61%
2012–13 Jan–Mar 9,213 66% 61%
2012–13 Oct–Dec 9,019 70% 58%
2012–13 Jul–Sep 8,936 61% 52%
2011–12 Apr–Jun 8,962 61% 55%
2011–12 Jan–Mar 8,751 57% 55%
2011–12 Oct–Dec 8,401 54% 53%
2011–12 Jul–Sep 8,573 49% 49%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 67% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 57%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 246 67% 57%
2016–17 196 65% 58%
2015–16 221 66% 58%
2014–15 292 60% 58%
2013–14 294 67% 57%
2012–13 309 62% 53%
2011–12 260 48% 49%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 80 73% 58%
2017–18 Jan–Mar 52 67% 59%
2017–18 Oct–Dec 46 63% 58%
2017–18 Jul–Sep 68 62% 53%
2016–17 Apr–Jun 57 64% 59%
2016–17 Jan–Mar 43 70% 61%
2016–17 Oct–Dec 42 57% 58%
2016–17 Jul–Sep 54 69% 55%
2015–16 Apr–Jun 51 73% 58%
2015–16 Jan–Mar 34 76% 60%
2015–16 Oct–Dec 56 55% 60%
2015–16 Jul–Sep 80 64% 55%
2014–15 Apr–Jun 63 65% 58%
2014–15 Jan–Mar 62 61% 60%
2014–15 Oct–Dec 76 61% 59%
2014–15 Jul–Sep 91 54% 54%
2013–14 Apr–Jun 50 72% 58%
2013–14 Jan–Mar 66 79% 59%
2013–14 Oct–Dec 85 61% 57%
2013–14 Jul–Sep 93 61% 53%
2012–13 Apr–Jun 87 62% 53%
2012–13 Jan–Mar 69 70% 56%
2012–13 Oct–Dec 68 61% 52%
2012–13 Jul–Sep 85 58% 48%
2011–12 Apr–Jun 77 51% 49%
2011–12 Jan–Mar 63 44% 53%
2011–12 Oct–Dec 60 59% 50%
2011–12 Jul–Sep 60 37% 46%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 70% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 53%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 4,602 70% 53%
2016–17 4,355 71% 54%
2015–16 3,963 69% 54%
2014–15 3,482 59% 53%
2013–14 3,251 64% 53%
2012–13 2,687 51% 45%
2011–12 2,431 36% 40%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,133 73% 55%
2017–18 Jan–Mar 1,088 74% 54%
2017–18 Oct–Dec 1,161 70% 54%
2017–18 Jul–Sep 1,220 65% 50%
2016–17 Apr–Jun 1,177 72% 55%
2016–17 Jan–Mar 992 72% 55%
2016–17 Oct–Dec 1,102 72% 54%
2016–17 Jul–Sep 1,084 67% 51%
2015–16 Apr–Jun 967 73% 54%
2015–16 Jan–Mar 955 67% 56%
2015–16 Oct–Dec 1,012 69% 56%
2015–16 Jul–Sep 1,029 66% 51%
2014–15 Apr–Jun 964 62% 55%
2014–15 Jan–Mar 830 62% 56%
2014–15 Oct–Dec 829 62% 54%
2014–15 Jul–Sep 859 51% 49%
2013–14 Apr–Jun 794 69% 54%
2013–14 Jan–Mar 798 69% 56%
2013–14 Oct–Dec 802 62% 54%
2013–14 Jul–Sep 857 56% 48%
2012–13 Apr–Jun 701 54% 48%
2012–13 Jan–Mar 667 52% 49%
2012–13 Oct–Dec 657 53% 45%
2012–13 Jul–Sep 662 46% 39%
2011–12 Apr–Jun 648 42% 41%
2011–12 Jan–Mar 573 41% 42%
2011–12 Oct–Dec 621 33% 39%
2011–12 Jul–Sep 589 28% 36%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 67% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 58%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 18,097 67% 58%
2016–17 14,691 69% 59%
2015–16 13,124 62% 59%
2014–15 13,180 60% 59%
2013–14 12,106 64% 58%
2012–13 11,629 53% 49%
2011–12 11,283 40% 43%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 4,420 73% 59%
2017–18 Jan–Mar 4,476 70% 59%
2017–18 Oct–Dec 4,437 66% 59%
2017–18 Jul–Sep 4,764 62% 55%
2016–17 Apr–Jun 4,096 69% 61%
2016–17 Jan–Mar 3,729 71% 59%
2016–17 Oct–Dec 3,517 68% 58%
2016–17 Jul–Sep 3,349 66% 56%
2015–16 Apr–Jun 3,127 67% 59%
2015–16 Jan–Mar 3,285 62% 60%
2015–16 Oct–Dec 3,416 63% 61%
2015–16 Jul–Sep 3,296 58% 57%
2014–15 Apr–Jun 3,229 62% 60%
2014–15 Jan–Mar 3,285 60% 60%
2014–15 Oct–Dec 3,388 63% 59%
2014–15 Jul–Sep 3,278 52% 56%
2013–14 Apr–Jun 3,023 66% 61%
2013–14 Jan–Mar 3,103 69% 60%
2013–14 Oct–Dec 2,924 59% 58%
2013–14 Jul–Sep 3,056 59% 53%
2012–13 Apr–Jun 2,979 53% 53%
2012–13 Jan–Mar 2,818 53% 52%
2012–13 Oct–Dec 2,894 58% 49%
2012–13 Jul–Sep 2,938 47% 43%
2011–12 Apr–Jun 2,906 47% 46%
2011–12 Jan–Mar 2,737 43% 46%
2011–12 Oct–Dec 2,791 39% 43%
2011–12 Jul–Sep 2,849 33% 39%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 84% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 74%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 15,553 84% 74%
2016–17 17,866 82% 75%
2015–16 19,143 78% 75%
2014–15 19,381 76% 75%
2013–14 19,806 79% 73%
2012–13 19,950 73% 67%
2011–12 19,258 64% 62%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,636 86% 75%
2017–18 Jan–Mar 3,797 85% 74%
2017–18 Oct–Dec 4,119 84% 75%
2017–18 Jul–Sep 4,001 81% 72%
2016–17 Apr–Jun 3,908 83% 77%
2016–17 Jan–Mar 4,445 83% 75%
2016–17 Oct–Dec 4,784 82% 75%
2016–17 Jul–Sep 4,729 80% 73%
2015–16 Apr–Jun 4,678 83% 75%
2015–16 Jan–Mar 4,961 77% 76%
2015–16 Oct–Dec 4,763 79% 77%
2015–16 Jul–Sep 4,741 75% 74%
2014–15 Apr–Jun 4,641 76% 76%
2014–15 Jan–Mar 4,947 77% 75%
2014–15 Oct–Dec 4,893 80% 75%
2014–15 Jul–Sep 4,900 72% 72%
2013–14 Apr–Jun 4,880 81% 76%
2013–14 Jan–Mar 5,140 83% 75%
2013–14 Oct–Dec 4,988 76% 73%
2013–14 Jul–Sep 4,798 77% 70%
2012–13 Apr–Jun 4,759 71% 70%
2012–13 Jan–Mar 5,243 73% 68%
2012–13 Oct–Dec 5,042 77% 67%
2012–13 Jul–Sep 4,906 69% 61%
2011–12 Apr–Jun 4,894 70% 64%
2011–12 Jan–Mar 4,982 65% 64%
2011–12 Oct–Dec 4,630 63% 62%
2011–12 Jul–Sep 4,752 59% 58%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 97% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 1,844 97% 88%
2016–17 1,881 94% 89%
2015–16 1,788 94% 89%
2014–15 1,667 93% 89%
2013–14 1,704 94% 89%
2012–13 1,495 93% 85%
2011–12 1,455 87% 81%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 516 98% 89%
2017–18 Jan–Mar 472 97% 89%
2017–18 Oct–Dec 459 97% 89%
2017–18 Jul–Sep 397 95% 87%
2016–17 Apr–Jun 421 94% 90%
2016–17 Jan–Mar 545 94% 89%
2016–17 Oct–Dec 533 94% 89%
2016–17 Jul–Sep 382 95% 88%
2015–16 Apr–Jun 440 96% 89%
2015–16 Jan–Mar 516 93% 89%
2015–16 Oct–Dec 481 94% 89%
2015–16 Jul–Sep 351 91% 88%
2014–15 Apr–Jun 372 93% 89%
2014–15 Jan–Mar 460 93% 89%
2014–15 Oct–Dec 445 94% 89%
2014–15 Jul–Sep 390 92% 87%
2013–14 Apr–Jun 410 95% 89%
2013–14 Jan–Mar 378 94% 89%
2013–14 Oct–Dec 505 92% 89%
2013–14 Jul–Sep 411 95% 86%
2012–13 Apr–Jun 378 94% 87%
2012–13 Jan–Mar 414 94% 87%
2012–13 Oct–Dec 358 94% 85%
2012–13 Jul–Sep 345 92% 81%
2011–12 Apr–Jun 437 88% 83%
2011–12 Jan–Mar 396 88% 83%
2011–12 Oct–Dec 299 87% 81%
2011–12 Jul–Sep 323 85% 78%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 58% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 46%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 14,201 58% 46%
2016–17 11,425 53% 46%
2015–16 10,819 44% 46%
2014–15 12,809 40% 45%
2013–14 12,496 48% 45%
2012–13 12,578 39% 34%
2011–12 11,823 23% 27%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,597 63% 48%
2017–18 Jan–Mar 3,566 63% 48%
2017–18 Oct–Dec 3,546 58% 47%
2017–18 Jul–Sep 3,492 47% 42%
2016–17 Apr–Jun 2,912 53% 49%
2016–17 Jan–Mar 2,746 55% 47%
2016–17 Oct–Dec 2,853 54% 46%
2016–17 Jul–Sep 2,914 51% 43%
2015–16 Apr–Jun 2,654 51% 46%
2015–16 Jan–Mar 2,662 42% 47%
2015–16 Oct–Dec 2,673 44% 48%
2015–16 Jul–Sep 2,830 39% 43%
2014–15 Apr–Jun 3,013 41% 47%
2014–15 Jan–Mar 3,216 42% 47%
2014–15 Oct–Dec 3,143 44% 46%
2014–15 Jul–Sep 3,437 33% 41%
2013–14 Apr–Jun 3,155 51% 47%
2013–14 Jan–Mar 3,087 54% 48%
2013–14 Oct–Dec 3,081 43% 45%
2013–14 Jul–Sep 3,173 43% 38%
2012–13 Apr–Jun 3,219 38% 38%
2012–13 Jan–Mar 3,006 39% 38%
2012–13 Oct–Dec 3,081 45% 34%
2012–13 Jul–Sep 3,272 34% 27%
2011–12 Apr–Jun 3,121 31% 29%
2011–12 Jan–Mar 2,841 24% 30%
2011–12 Oct–Dec 2,814 21% 27%
2011–12 Jul–Sep 3,047 15% 24%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 85% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 26,142 85% 78%
2016–17 27,570 86% 79%
2015–16 27,426 84% 80%
2014–15 25,196 85% 80%
2013–14 24,667 86% 79%
2012–13 23,251 79% 73%
2011–12 22,703 72% 69%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 6,188 88% 79%
2017–18 Jan–Mar 6,320 86% 78%
2017–18 Oct–Dec 6,676 84% 78%
2017–18 Jul–Sep 6,958 83% 75%
2016–17 Apr–Jun 6,748 87% 81%
2016–17 Jan–Mar 7,009 86% 79%
2016–17 Oct–Dec 7,127 86% 79%
2016–17 Jul–Sep 6,686 84% 78%
2015–16 Apr–Jun 6,609 88% 80%
2015–16 Jan–Mar 7,093 83% 80%
2015–16 Oct–Dec 7,056 84% 81%
2015–16 Jul–Sep 6,668 80% 78%
2014–15 Apr–Jun 6,257 84% 82%
2014–15 Jan–Mar 6,368 86% 81%
2014–15 Oct–Dec 6,488 87% 80%
2014–15 Jul–Sep 6,083 82% 78%
2013–14 Apr–Jun 6,003 89% 81%
2013–14 Jan–Mar 6,398 89% 80%
2013–14 Oct–Dec 6,222 84% 79%
2013–14 Jul–Sep 6,044 84% 75%
2012–13 Apr–Jun 5,618 80% 76%
2012–13 Jan–Mar 6,125 79% 75%
2012–13 Oct–Dec 5,908 83% 73%
2012–13 Jul–Sep 5,600 76% 68%
2011–12 Apr–Jun 5,781 77% 70%
2011–12 Jan–Mar 5,868 74% 71%
2011–12 Oct–Dec 5,565 70% 69%
2011–12 Jul–Sep 5,489 68% 65%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 3 hours 14 minutes. The length of time until most patients (90%) had departed was 6 hours 33 minutes, compared to its national peer group performance of 8 hours 14 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 40,343 3hrs14mins 6hrs33mins 8hrs14mins
2016–17 38,995 2hrs59mins 5hrs53mins 8hrs3mins
2015–16 38,245 3hrs7mins 6hrs14mins 7hrs57mins
2014–15 38,008 3hrs11mins 6hrs44mins 8hrs10mins
2013–14 37,168 3hrs4mins 6hrs5mins 8hrs11mins
2012–13 36,072 3hrs20mins 6hrs54mins 9hrs9mins
2011–12 34,687 3hrs40mins 7hrs51mins 9hrs53mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 9,785 3hrs9mins 6hrs9mins 8hrs7mins
2017–18 Jan–Mar 9,886 3hrs14mins 6hrs25mins 8hrs0mins
2017–18 Oct–Dec 10,222 3hrs15mins 6hrs34mins 8hrs0mins
2017–18 Jul–Sep 10,450 3hrs17mins 6hrs56mins 8hrs53mins
2016–17 Apr–Jun 9,660 2hrs59mins 6hrs0mins 7hrs50mins
2016–17 Jan–Mar 9,755 2hrs56mins 5hrs40mins 7hrs52mins
2016–17 Oct–Dec 9,980 2hrs56mins 5hrs50mins 7hrs59mins
2016–17 Jul–Sep 9,600 3hrs6mins 6hrs5mins 8hrs34mins
2015–16 Apr–Jun 9,263 2hrs57mins 5hrs48mins 7hrs59mins
2015–16 Jan–Mar 9,755 3hrs8mins 6hrs16mins 7hrs39mins
2015–16 Oct–Dec 9,729 3hrs7mins 6hrs11mins 7hrs34mins
2015–16 Jul–Sep 9,498 3hrs17mins 6hrs40mins 8hrs40mins
2014–15 Apr–Jun 9,271 3hrs9mins 6hrs25mins 7hrs56mins
2014–15 Jan–Mar 9,584 3hrs6mins 6hrs40mins 7hrs44mins
2014–15 Oct–Dec 9,632 3hrs5mins 6hrs14mins 8hrs1min
2014–15 Jul–Sep 9,521 3hrs25mins 7hrs38mins 9hrs7mins
2013–14 Apr–Jun 9,159 3hrs0mins 5hrs54mins 7hrs56mins
2013–14 Jan–Mar 9,487 2hrs59mins 5hrs41mins 7hrs46mins
2013–14 Oct–Dec 9,304 3hrs11mins 6hrs21mins 8hrs3mins
2013–14 Jul–Sep 9,218 3hrs10mins 6hrs22mins 8hrs58mins
2012–13 Apr–Jun 8,904 3hrs24mins 6hrs57mins 8hrs56mins
2012–13 Jan–Mar 9,213 3hrs16mins 6hrs45mins 8hrs27mins
2012–13 Oct–Dec 9,019 3hrs9mins 6hrs32mins 8hrs50mins
2012–13 Jul–Sep 8,936 3hrs32mins 7hrs16mins 10hrs29mins
2011–12 Apr–Jun 8,962 3hrs26mins 7hrs23mins 9hrs33mins
2011–12 Jan–Mar 8,751 3hrs33mins 7hrs29mins 9hrs14mins
2011–12 Oct–Dec 8,401 3hrs45mins 7hrs52mins 9hrs48mins
2011–12 Jul–Sep 8,573 4hrs4mins 9hrs6mins 11hrs2mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 3 hours 54 minutes. The length of time until most patients (90%) had departed was 8 hours 23 minutes, compared to its national peer group performance of 11 hours 43 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 14,201 3hrs54mins 8hrs23mins 11hrs43mins
2016–17 11,425 3hrs56mins 7hrs39mins 11hrs25mins
2015–16 10,819 4hrs34mins 8hrs15mins 11hrs21mins
2014–15 12,809 4hrs47mins 9hrs33mins 12hrs0mins
2013–14 12,496 4hrs14mins 8hrs0mins 11hrs51mins
2012–13 12,578 4hrs47mins 8hrs50mins 13hrs34mins
2011–12 11,823 5hrs47mins 10hrs36mins 14hrs16mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 3,597 3hrs52mins 7hrs59mins 11hrs30mins
2017–18 Jan–Mar 3,566 3hrs51mins 8hrs2mins 10hrs59mins
2017–18 Oct–Dec 3,546 3hrs54mins 8hrs11mins 11hrs8mins
2017–18 Jul–Sep 3,492 4hrs33mins 9hrs19mins 13hrs21mins
2016–17 Apr–Jun 2,912 3hrs56mins 7hrs44mins 11hrs0mins
2016–17 Jan–Mar 2,746 3hrs55mins 7hrs16mins 11hrs1min
2016–17 Oct–Dec 2,853 3hrs55mins 7hrs39mins 11hrs9mins
2016–17 Jul–Sep 2,914 3hrs57mins 7hrs47mins 12hrs32mins
2015–16 Apr–Jun 2,654 3hrs58mins 7hrs36mins 11hrs22mins
2015–16 Jan–Mar 2,662 4hrs42mins 8hrs26mins 10hrs40mins
2015–16 Oct–Dec 2,673 4hrs33mins 8hrs9mins 10hrs26mins
2015–16 Jul–Sep 2,830 4hrs52mins 8hrs48mins 13hrs12mins
2014–15 Apr–Jun 3,013 4hrs41mins 8hrs38mins 11hrs34mins
2014–15 Jan–Mar 3,216 4hrs41mins 9hrs32mins 10hrs55mins
2014–15 Oct–Dec 3,143 4hrs26mins 8hrs21mins 11hrs29mins
2014–15 Jul–Sep 3,437 5hrs22mins 11hrs43mins 14hrs9mins
2013–14 Apr–Jun 3,155 3hrs59mins 7hrs43mins 11hrs22mins
2013–14 Jan–Mar 3,087 3hrs54mins 7hrs26mins 10hrs57mins
2013–14 Oct–Dec 3,081 4hrs33mins 8hrs22mins 11hrs35mins
2013–14 Jul–Sep 3,173 4hrs34mins 8hrs29mins 13hrs31mins
2012–13 Apr–Jun 3,219 4hrs48mins 8hrs48mins 13hrs22mins
2012–13 Jan–Mar 3,006 4hrs48mins 8hrs50mins 11hrs57mins
2012–13 Oct–Dec 3,081 4hrs24mins 8hrs19mins 12hrs37mins
2012–13 Jul–Sep 3,272 5hrs2mins 9hrs15mins 16hrs19mins
2011–12 Apr–Jun 3,121 5hrs14mins 9hrs11mins 14hrs5mins
2011–12 Jan–Mar 2,841 5hrs37mins 9hrs35mins 13hrs14mins
2011–12 Oct–Dec 2,814 5hrs52mins 10hrs44mins 13hrs43mins
2011–12 Jul–Sep 3,047 6hrs32mins 12hrs38mins 15hrs56mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 36 minutes. The length of time until most patients (90%) had departed was 4 hours 57 minutes, compared to its national peer group performance of 5 hours 40 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 26,142 2hrs36mins 4hrs57mins 5hrs40mins
2016–17 27,570 2hrs31mins 4hrs42mins 5hrs27mins
2015–16 27,426 2hrs36mins 4hrs49mins 5hrs25mins
2014–15 25,196 2hrs31mins 4hrs38mins 5hrs20mins
2013–14 24,667 2hrs28mins 4hrs31mins 5hrs31mins
2012–13 23,251 2hrs37mins 5hrs15mins 6hrs8mins
2011–12 22,703 2hrs47mins 5hrs56mins 6hrs34mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 6,188 2hrs30mins 4hrs29mins 5hrs31mins
2017–18 Jan–Mar 6,320 2hrs38mins 4hrs57mins 5hrs40mins
2017–18 Oct–Dec 6,676 2hrs36mins 5hrs9mins 5hrs37mins
2017–18 Jul–Sep 6,958 2hrs41mins 5hrs5mins 5hrs50mins
2016–17 Apr–Jun 6,748 2hrs29mins 4hrs35mins 5hrs17mins
2016–17 Jan–Mar 7,009 2hrs30mins 4hrs36mins 5hrs27mins
2016–17 Oct–Dec 7,127 2hrs29mins 4hrs43mins 5hrs29mins
2016–17 Jul–Sep 6,686 2hrs38mins 4hrs49mins 5hrs36mins
2015–16 Apr–Jun 6,609 2hrs28mins 4hrs24mins 5hrs22mins
2015–16 Jan–Mar 7,093 2hrs38mins 4hrs56mins 5hrs22mins
2015–16 Oct–Dec 7,056 2hrs37mins 4hrs52mins 5hrs18mins
2015–16 Jul–Sep 6,668 2hrs42mins 5hrs2mins 5hrs38mins
2014–15 Apr–Jun 6,257 2hrs33mins 4hrs39mins 5hrs9mins
2014–15 Jan–Mar 6,368 2hrs26mins 4hrs35mins 5hrs14mins
2014–15 Oct–Dec 6,488 2hrs28mins 4hrs25mins 5hrs22mins
2014–15 Jul–Sep 6,083 2hrs38mins 4hrs54mins 5hrs36mins
2013–14 Apr–Jun 6,003 2hrs25mins 4hrs13mins 5hrs16mins
2013–14 Jan–Mar 6,398 2hrs26mins 4hrs9mins 5hrs23mins
2013–14 Oct–Dec 6,222 2hrs33mins 4hrs46mins 5hrs31mins
2013–14 Jul–Sep 6,044 2hrs29mins 4hrs45mins 5hrs53mins
2012–13 Apr–Jun 5,618 2hrs41mins 5hrs14mins 5hrs52mins
2012–13 Jan–Mar 6,125 2hrs39mins 5hrs17mins 5hrs53mins
2012–13 Oct–Dec 5,908 2hrs25mins 5hrs0mins 6hrs5mins
2012–13 Jul–Sep 5,600 2hrs44mins 5hrs31mins 6hrs40mins
2011–12 Apr–Jun 5,781 2hrs35mins 5hrs28mins 6hrs22mins
2011–12 Jan–Mar 5,868 2hrs45mins 5hrs46mins 6hrs21mins
2011–12 Oct–Dec 5,565 2hrs51mins 6hrs6mins 6hrs33mins
2011–12 Jul–Sep 5,489 2hrs59mins 6hrs23mins 6hrs59mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 40,343 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 40,343
2016–17 38,995
2015–16 38,245
2014–15 38,008
2013–14 37,168
2012–13 36,072
2011–12 34,687
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 9,785
2017–18 Jan–Mar 9,886
2017–18 Oct–Dec 10,222
2017–18 Jul–Sep 10,450
2016–17 Apr–Jun 9,660
2016–17 Jan–Mar 9,755
2016–17 Oct–Dec 9,980
2016–17 Jul–Sep 9,600
2015–16 Apr–Jun 9,263
2015–16 Jan–Mar 9,755
2015–16 Oct–Dec 9,729
2015–16 Jul–Sep 9,498
2014–15 Apr–Jun 9,271
2014–15 Jan–Mar 9,584
2014–15 Oct–Dec 9,632
2014–15 Jul–Sep 9,521
2013–14 Apr–Jun 9,159
2013–14 Jan–Mar 9,487
2013–14 Oct–Dec 9,304
2013–14 Jul–Sep 9,218
2012–13 Apr–Jun 8,904
2012–13 Jan–Mar 9,213
2012–13 Oct–Dec 9,019
2012–13 Jul–Sep 8,936
2011–12 Apr–Jun 8,962
2011–12 Jan–Mar 8,751
2011–12 Oct–Dec 8,401
2011–12 Jul–Sep 8,573

Resuscitation presentations (require treatment immediately)

In 2017–18, 246 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 246
2016–17 196
2015–16 221
2014–15 292
2013–14 294
2012–13 309
2011–12 260
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 80
2017–18 Jan–Mar 52
2017–18 Oct–Dec 46
2017–18 Jul–Sep 68
2016–17 Apr–Jun 57
2016–17 Jan–Mar 43
2016–17 Oct–Dec 42
2016–17 Jul–Sep 54
2015–16 Apr–Jun 51
2015–16 Jan–Mar 34
2015–16 Oct–Dec 56
2015–16 Jul–Sep 80
2014–15 Apr–Jun 63
2014–15 Jan–Mar 62
2014–15 Oct–Dec 76
2014–15 Jul–Sep 91
2013–14 Apr–Jun 50
2013–14 Jan–Mar 66
2013–14 Oct–Dec 85
2013–14 Jul–Sep 93
2012–13 Apr–Jun 87
2012–13 Jan–Mar 69
2012–13 Oct–Dec 68
2012–13 Jul–Sep 85
2011–12 Apr–Jun 77
2011–12 Jan–Mar 63
2011–12 Oct–Dec 60
2011–12 Jul–Sep 60

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 4,602 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 4,602
2016–17 4,355
2015–16 3,963
2014–15 3,482
2013–14 3,251
2012–13 2,687
2011–12 2,431
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,133
2017–18 Jan–Mar 1,088
2017–18 Oct–Dec 1,161
2017–18 Jul–Sep 1,220
2016–17 Apr–Jun 1,177
2016–17 Jan–Mar 992
2016–17 Oct–Dec 1,102
2016–17 Jul–Sep 1,084
2015–16 Apr–Jun 967
2015–16 Jan–Mar 955
2015–16 Oct–Dec 1,012
2015–16 Jul–Sep 1,029
2014–15 Apr–Jun 964
2014–15 Jan–Mar 830
2014–15 Oct–Dec 829
2014–15 Jul–Sep 859
2013–14 Apr–Jun 794
2013–14 Jan–Mar 798
2013–14 Oct–Dec 802
2013–14 Jul–Sep 857
2012–13 Apr–Jun 701
2012–13 Jan–Mar 667
2012–13 Oct–Dec 657
2012–13 Jul–Sep 662
2011–12 Apr–Jun 648
2011–12 Jan–Mar 573
2011–12 Oct–Dec 621
2011–12 Jul–Sep 589

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 18,097 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 18,097
2016–17 14,691
2015–16 13,124
2014–15 13,180
2013–14 12,106
2012–13 11,629
2011–12 11,283
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 4,420
2017–18 Jan–Mar 4,476
2017–18 Oct–Dec 4,437
2017–18 Jul–Sep 4,764
2016–17 Apr–Jun 4,096
2016–17 Jan–Mar 3,729
2016–17 Oct–Dec 3,517
2016–17 Jul–Sep 3,349
2015–16 Apr–Jun 3,127
2015–16 Jan–Mar 3,285
2015–16 Oct–Dec 3,416
2015–16 Jul–Sep 3,296
2014–15 Apr–Jun 3,229
2014–15 Jan–Mar 3,285
2014–15 Oct–Dec 3,388
2014–15 Jul–Sep 3,278
2013–14 Apr–Jun 3,023
2013–14 Jan–Mar 3,103
2013–14 Oct–Dec 2,924
2013–14 Jul–Sep 3,056
2012–13 Apr–Jun 2,979
2012–13 Jan–Mar 2,818
2012–13 Oct–Dec 2,894
2012–13 Jul–Sep 2,938
2011–12 Apr–Jun 2,906
2011–12 Jan–Mar 2,737
2011–12 Oct–Dec 2,791
2011–12 Jul–Sep 2,849

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 15,553 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 15,553
2016–17 17,866
2015–16 19,143
2014–15 19,381
2013–14 19,806
2012–13 19,950
2011–12 19,258
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,636
2017–18 Jan–Mar 3,797
2017–18 Oct–Dec 4,119
2017–18 Jul–Sep 4,001
2016–17 Apr–Jun 3,908
2016–17 Jan–Mar 4,445
2016–17 Oct–Dec 4,784
2016–17 Jul–Sep 4,729
2015–16 Apr–Jun 4,678
2015–16 Jan–Mar 4,961
2015–16 Oct–Dec 4,763
2015–16 Jul–Sep 4,741
2014–15 Apr–Jun 4,641
2014–15 Jan–Mar 4,947
2014–15 Oct–Dec 4,893
2014–15 Jul–Sep 4,900
2013–14 Apr–Jun 4,880
2013–14 Jan–Mar 5,140
2013–14 Oct–Dec 4,988
2013–14 Jul–Sep 4,798
2012–13 Apr–Jun 4,759
2012–13 Jan–Mar 5,243
2012–13 Oct–Dec 5,042
2012–13 Jul–Sep 4,906
2011–12 Apr–Jun 4,894
2011–12 Jan–Mar 4,982
2011–12 Oct–Dec 4,630
2011–12 Jul–Sep 4,752

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 1,844 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 1,844
2016–17 1,881
2015–16 1,788
2014–15 1,667
2013–14 1,704
2012–13 1,495
2011–12 1,455
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 516
2017–18 Jan–Mar 472
2017–18 Oct–Dec 459
2017–18 Jul–Sep 397
2016–17 Apr–Jun 421
2016–17 Jan–Mar 545
2016–17 Oct–Dec 533
2016–17 Jul–Sep 382
2015–16 Apr–Jun 440
2015–16 Jan–Mar 516
2015–16 Oct–Dec 481
2015–16 Jul–Sep 351
2014–15 Apr–Jun 372
2014–15 Jan–Mar 460
2014–15 Oct–Dec 445
2014–15 Jul–Sep 390
2013–14 Apr–Jun 410
2013–14 Jan–Mar 378
2013–14 Oct–Dec 505
2013–14 Jul–Sep 411
2012–13 Apr–Jun 378
2012–13 Jan–Mar 414
2012–13 Oct–Dec 358
2012–13 Jul–Sep 345
2011–12 Apr–Jun 437
2011–12 Jan–Mar 396
2011–12 Oct–Dec 299
2011–12 Jul–Sep 323