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50 to 99 beds
This is a public hospital

Gladstone Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 292 100% 100%
2016–17 294 96% 99%
2015–16 265 99% 100%
2014–15 179 96% 99%
2013–14 186 100% 100%
2012–13 148 100% 100%
2011–12 109 100% 99%
Year Quarter Number of patients Patients treated immediately Peer group average
2017–18 Apr–Jun 79 100% 100%
2017–18 Jan–Mar 62 100% 100%
2017–18 Oct–Dec 79 100% 100%
2017–18 Jul–Sep 72 99% 99%
2016–17 Apr–Jun 66 88% 98%
2016–17 Jan–Mar 62 95% 99%
2016–17 Oct–Dec 89 100% 100%
2016–17 Jul–Sep 77 100% 100%
2015–16 Apr–Jun 56 98% 99%
2015–16 Jan–Mar 96 99% 100%
2015–16 Oct–Dec 48 100% 100%
2015–16 Jul–Sep 65 100% 100%
2014–15 Apr–Jun 51 90% 99%
2014–15 Jan–Mar 48 94% 99%
2014–15 Oct–Dec 44 100% 100%
2014–15 Jul–Sep 36 100% 100%
2013–14 Apr–Jun 44 100% 99%
2013–14 Jan–Mar 54 100% 99%
2013–14 Oct–Dec 48 100% 99%
2013–14 Jul–Sep 40 100% 100%
2012–13 Apr–Jun 42 100% 100%
2012–13 Jan–Mar 42 100% 100%
2012–13 Oct–Dec 39 100% 100%
2012–13 Jul–Sep 25 100% 100%
2011–12 Apr–Jun 28 100% 99%
2011–12 Jan–Mar 25 100% 99%
2011–12 Oct–Dec 22 100% 99%
2011–12 Jul–Sep 34 100% 98%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 88% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 84%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 5,413 88% 84%
2016–17 4,526 88% 84%
2015–16 4,092 89% 83%
2014–15 3,343 94% 86%
2013–14 3,851 78% 85%
2012–13 3,555 80% 87%
2011–12 2,132 73% 83%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 1,373 85% 83%
2017–18 Jan–Mar 1,318 90% 85%
2017–18 Oct–Dec 1,350 87% 85%
2017–18 Jul–Sep 1,372 89% 82%
2016–17 Apr–Jun 1,213 86% 86%
2016–17 Jan–Mar 1,031 84% 84%
2016–17 Oct–Dec 1,145 91% 85%
2016–17 Jul–Sep 1,137 92% 83%
2015–16 Apr–Jun 1,041 90% 82%
2015–16 Jan–Mar 1,035 91% 84%
2015–16 Oct–Dec 982 92% 83%
2015–16 Jul–Sep 1,034 86% 83%
2014–15 Apr–Jun 922 90% 85%
2014–15 Jan–Mar 806 94% 86%
2014–15 Oct–Dec 787 98% 87%
2014–15 Jul–Sep 828 96% 85%
2013–14 Apr–Jun 871 91% 85%
2013–14 Jan–Mar 888 77% 85%
2013–14 Oct–Dec 957 74% 85%
2013–14 Jul–Sep 1,135 72% 84%
2012–13 Apr–Jun 1,074 82% 88%
2012–13 Jan–Mar 883 84% 87%
2012–13 Oct–Dec 925 78% 86%
2012–13 Jul–Sep 673 73% 84%
2011–12 Apr–Jun 576 83% 86%
2011–12 Jan–Mar 625 79% 85%
2011–12 Oct–Dec 449 74% 84%
2011–12 Jul–Sep 482 51% 78%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 88% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 75%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 11,548 88% 75%
2016–17 10,267 90% 77%
2015–16 9,916 89% 77%
2014–15 8,854 92% 79%
2013–14 10,182 78% 80%
2012–13 8,828 75% 81%
2011–12 7,136 76% 78%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 2,863 83% 78%
2017–18 Jan–Mar 2,719 90% 76%
2017–18 Oct–Dec 2,968 90% 75%
2017–18 Jul–Sep 2,998 89% 73%
2016–17 Apr–Jun 2,689 87% 79%
2016–17 Jan–Mar 2,517 88% 78%
2016–17 Oct–Dec 2,597 94% 77%
2016–17 Jul–Sep 2,464 92% 74%
2015–16 Apr–Jun 2,531 90% 76%
2015–16 Jan–Mar 2,343 92% 78%
2015–16 Oct–Dec 2,504 92% 77%
2015–16 Jul–Sep 2,538 83% 76%
2014–15 Apr–Jun 2,139 88% 78%
2014–15 Jan–Mar 2,208 92% 80%
2014–15 Oct–Dec 2,259 94% 79%
2014–15 Jul–Sep 2,248 93% 78%
2013–14 Apr–Jun 2,438 87% 80%
2013–14 Jan–Mar 2,434 76% 80%
2013–14 Oct–Dec 2,600 78% 81%
2013–14 Jul–Sep 2,710 72% 78%
2012–13 Apr–Jun 2,365 78% 82%
2012–13 Jan–Mar 2,347 75% 82%
2012–13 Oct–Dec 2,109 76% 82%
2012–13 Jul–Sep 2,007 70% 79%
2011–12 Apr–Jun 1,891 80% 79%
2011–12 Jan–Mar 1,718 77% 80%
2011–12 Oct–Dec 1,755 80% 78%
2011–12 Jul–Sep 1,772 67% 75%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 92% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 78%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 9,596 92% 78%
2016–17 9,956 93% 79%
2015–16 10,422 90% 80%
2014–15 12,181 89% 81%
2013–14 11,301 77% 80%
2012–13 12,080 69% 82%
2011–12 14,051 70% 78%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 2,411 90% 81%
2017–18 Jan–Mar 2,516 94% 79%
2017–18 Oct–Dec 2,380 92% 77%
2017–18 Jul–Sep 2,289 90% 75%
2016–17 Apr–Jun 2,517 91% 81%
2016–17 Jan–Mar 2,578 92% 80%
2016–17 Oct–Dec 2,446 95% 78%
2016–17 Jul–Sep 2,415 94% 76%
2015–16 Apr–Jun 2,488 92% 79%
2015–16 Jan–Mar 2,682 91% 81%
2015–16 Oct–Dec 2,674 91% 80%
2015–16 Jul–Sep 2,578 84% 79%
2014–15 Apr–Jun 2,856 89% 82%
2014–15 Jan–Mar 3,229 89% 81%
2014–15 Oct–Dec 2,994 90% 81%
2014–15 Jul–Sep 3,102 89% 79%
2013–14 Apr–Jun 3,020 84% 82%
2013–14 Jan–Mar 2,874 75% 81%
2013–14 Oct–Dec 2,858 78% 81%
2013–14 Jul–Sep 2,549 70% 78%
2012–13 Apr–Jun 2,664 72% 83%
2012–13 Jan–Mar 3,014 76% 84%
2012–13 Oct–Dec 2,943 70% 83%
2012–13 Jul–Sep 3,459 61% 78%
2011–12 Apr–Jun 3,593 74% 79%
2011–12 Jan–Mar 3,334 66% 80%
2011–12 Oct–Dec 3,574 76% 78%
2011–12 Jul–Sep 3,550 64% 75%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 97% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 94%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 2,133 97% 94%
2016–17 1,906 98% 95%
2015–16 2,000 97% 95%
2014–15 1,869 97% 95%
2013–14 1,740 94% 94%
2012–13 2,192 92% 94%
2011–12 3,106 88% 92%

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 671 99% 96%
2017–18 Jan–Mar 586 98% 94%
2017–18 Oct–Dec 423 96% 94%
2017–18 Jul–Sep 453 95% 93%
2016–17 Apr–Jun 537 97% 96%
2016–17 Jan–Mar 568 98% 96%
2016–17 Oct–Dec 453 99% 95%
2016–17 Jul–Sep 348 98% 93%
2015–16 Apr–Jun 487 98% 94%*
2015–16 Jan–Mar 607 97% 95%*
2015–16 Oct–Dec 500 98% 95%
2015–16 Jul–Sep 406 97% 95%
2014–15 Apr–Jun 446 96% 96%
2014–15 Jan–Mar 559 98% 95%
2014–15 Oct–Dec 426 98% 95%
2014–15 Jul–Sep 438 96% 94%
2013–14 Apr–Jun 428 95% 94%
2013–14 Jan–Mar 383 93% NP†
2013–14 Oct–Dec 440 93% 94%
2013–14 Jul–Sep 489 94% 92%
2012–13 Apr–Jun 453 89% 93%
2012–13 Jan–Mar 590 95% 95%
2012–13 Oct–Dec 585 93% 95%
2012–13 Jul–Sep 564 90% 92%
2011–12 Apr–Jun 726 90% 93%
2011–12 Jan–Mar 782 84% 93%
2011–12 Oct–Dec 827 92% 93%
2011–12 Jul–Sep 771 86% 90%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 89% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 82%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 29,937 89% 82%
2016–17 27,953 90% 82%
2015–16 27,884 90% 83%
2014–15 28,023 89% 83%
2013–14 29,446 87% 83%
2012–13 28,613 89% 83%
2011–12 29,016 87% 82%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 7,629 87% 82%
2017–18 Jan–Mar 7,398 90% 82%
2017–18 Oct–Dec 7,452 90% 82%
2017–18 Jul–Sep 7,458 87% 81%
2016–17 Apr–Jun 7,359 87% 83%
2016–17 Jan–Mar 7,024 89% 84%
2016–17 Oct–Dec 6,925 92% 82%
2016–17 Jul–Sep 6,645 91% 80%
2015–16 Apr–Jun 6,805 92% 83%
2015–16 Jan–Mar 7,049 89% 83%
2015–16 Oct–Dec 7,001 90% 83%
2015–16 Jul–Sep 7,029 89% 82%
2014–15 Apr–Jun 6,829 88% 84%
2014–15 Jan–Mar 7,311 91% 84%
2014–15 Oct–Dec 6,857 87% 83%
2014–15 Jul–Sep 7,026 89% 82%
2013–14 Apr–Jun 7,232 86% 84%
2013–14 Jan–Mar 7,193 87% 83%
2013–14 Oct–Dec 7,597 88% 83%
2013–14 Jul–Sep 7,424 86% 82%
2012–13 Apr–Jun 6,992 89% 83%
2012–13 Jan–Mar 7,254 90% 83%
2012–13 Oct–Dec 7,112 90% 83%
2012–13 Jul–Sep 7,255 85% 82%
2011–12 Apr–Jun 7,246 88% 82%
2011–12 Jan–Mar 7,202 85% 83%
2011–12 Oct–Dec 7,227 88% 82%
2011–12 Jul–Sep 7,341 88% 81%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 65% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 59%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 292 65% 59%
2016–17 294 72% 61%
2015–16 265 75% 65%
2014–15 179 74% 62%
2013–14 186 71% 60%
2012–13 148 80% 62%
2011–12 109 73% 62%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 79 62% 59%
2017–18 Jan–Mar 62 68% 61%
2017–18 Oct–Dec 79 65% 63%
2017–18 Jul–Sep 72 67% 55%
2016–17 Apr–Jun 66 73% 63%
2016–17 Jan–Mar 62 73% 64%
2016–17 Oct–Dec 89 74% 60%
2016–17 Jul–Sep 77 68% 58%
2015–16 Apr–Jun 56 82% 64%
2015–16 Jan–Mar 96 71% 64%
2015–16 Oct–Dec 48 69% 67%
2015–16 Jul–Sep 65 80% 65%
2014–15 Apr–Jun 51 69% 64%
2014–15 Jan–Mar 48 75% 65%
2014–15 Oct–Dec 44 70% 60%
2014–15 Jul–Sep 36 83% 61%
2013–14 Apr–Jun 44 70% 65%
2013–14 Jan–Mar 54 78% 63%
2013–14 Oct–Dec 48 65% 57%
2013–14 Jul–Sep 40 70% 57%
2012–13 Apr–Jun 42 83% 61%
2012–13 Jan–Mar 42 76% 64%
2012–13 Oct–Dec 39 79% 64%
2012–13 Jul–Sep 25 84% 61%
2011–12 Apr–Jun 28 75% 57%
2011–12 Jan–Mar 25 76% 65%
2011–12 Oct–Dec 22 59% 60%
2011–12 Jul–Sep 34 79% 66%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 79% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 66%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 5,433 79% 66%
2016–17 4,542 80% 65%
2015–16 4,104 81% 67%
2014–15 3,353 79% 66%
2013–14 3,883 76% 64%
2012–13 3,562 80% 63%
2011–12 2,137 75% 61%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,376 76% 67%
2017–18 Jan–Mar 1,324 81% 67%
2017–18 Oct–Dec 1,356 81% 66%
2017–18 Jul–Sep 1,377 77% 64%
2016–17 Apr–Jun 1,219 75% 67%
2016–17 Jan–Mar 1,036 78% 66%
2016–17 Oct–Dec 1,148 84% 65%
2016–17 Jul–Sep 1,139 81% 63%
2015–16 Apr–Jun 1,043 86% 68%
2015–16 Jan–Mar 1,038 79% 68%
2015–16 Oct–Dec 985 81% 68%
2015–16 Jul–Sep 1,038 78% 65%
2014–15 Apr–Jun 927 80% 67%
2014–15 Jan–Mar 808 81% 67%
2014–15 Oct–Dec 789 77% 66%
2014–15 Jul–Sep 829 77% 63%
2013–14 Apr–Jun 876 72% 65%
2013–14 Jan–Mar 900 78% 64%
2013–14 Oct–Dec 965 76% 63%
2013–14 Jul–Sep 1,142 77% 62%
2012–13 Apr–Jun 1,076 84% 65%
2012–13 Jan–Mar 885 80% 62%
2012–13 Oct–Dec 928 81% 62%
2012–13 Jul–Sep 673 73% 61%
2011–12 Apr–Jun 577 76% 61%
2011–12 Jan–Mar 626 74% 62%
2011–12 Oct–Dec 451 73% 61%
2011–12 Jul–Sep 483 76% 59%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 86% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 73%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 11,693 86% 73%
2016–17 10,417 87% 73%
2015–16 10,088 86% 74%
2014–15 8,970 83% 74%
2013–14 10,436 82% 73%
2012–13 8,974 85% 72%
2011–12 7,256 81% 72%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 2,896 84% 74%
2017–18 Jan–Mar 2,745 87% 74%
2017–18 Oct–Dec 3,007 88% 73%
2017–18 Jul–Sep 3,045 85% 72%
2016–17 Apr–Jun 2,750 83% 75%
2016–17 Jan–Mar 2,563 84% 74%
2016–17 Oct–Dec 2,623 90% 72%
2016–17 Jul–Sep 2,481 90% 70%
2015–16 Apr–Jun 2,561 89% 74%
2015–16 Jan–Mar 2,376 84% 74%
2015–16 Oct–Dec 2,547 86% 74%
2015–16 Jul–Sep 2,604 86% 73%
2014–15 Apr–Jun 2,182 83% 74%
2014–15 Jan–Mar 2,232 85% 74%
2014–15 Oct–Dec 2,282 81% 73%
2014–15 Jul–Sep 2,274 84% 73%
2013–14 Apr–Jun 2,481 82% 75%
2013–14 Jan–Mar 2,507 82% 73%
2013–14 Oct–Dec 2,657 84% 73%
2013–14 Jul–Sep 2,791 82% 72%
2012–13 Apr–Jun 2,391 87% 73%
2012–13 Jan–Mar 2,391 85% 73%
2012–13 Oct–Dec 2,152 85% 72%
2012–13 Jul–Sep 2,040 80% 72%
2011–12 Apr–Jun 1,919 82% 72%
2011–12 Jan–Mar 1,745 79% 73%
2011–12 Oct–Dec 1,792 81% 72%
2011–12 Jul–Sep 1,800 83% 71%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 95% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 10,054 95% 88%
2016–17 10,528 95% 88%
2015–16 11,032 95% 88%
2014–15 13,023 94% 89%
2013–14 12,641 93% 89%
2012–13 13,220 92% 88%
2011–12 15,582 90% 87%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 2,512 95% 88%
2017–18 Jan–Mar 2,595 96% 88%
2017–18 Oct–Dec 2,514 96% 87%
2017–18 Jul–Sep 2,433 94% 87%
2016–17 Apr–Jun 2,697 93% 89%
2016–17 Jan–Mar 2,715 95% 89%
2016–17 Oct–Dec 2,553 96% 87%
2016–17 Jul–Sep 2,563 97% 86%
2015–16 Apr–Jun 2,596 97% 88%
2015–16 Jan–Mar 2,804 94% 88%
2015–16 Oct–Dec 2,816 96% 88%
2015–16 Jul–Sep 2,816 94% 88%
2014–15 Apr–Jun 3,059 94% 90%
2014–15 Jan–Mar 3,452 95% 89%
2014–15 Oct–Dec 3,203 92% 89%
2014–15 Jul–Sep 3,309 94% 88%
2013–14 Apr–Jun 3,300 92% 90%
2013–14 Jan–Mar 3,218 93% 89%
2013–14 Oct–Dec 3,262 93% 89%
2013–14 Jul–Sep 2,861 93% 88%
2012–13 Apr–Jun 2,906 92% 89%
2012–13 Jan–Mar 3,227 94% 89%
2012–13 Oct–Dec 3,285 93% 88%
2012–13 Jul–Sep 3,802 88% 87%
2011–12 Apr–Jun 3,849 92% 87%
2011–12 Jan–Mar 3,795 87% 87%
2011–12 Oct–Dec 3,944 91% 87%
2011–12 Jul–Sep 3,994 91% 87%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 98% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 96%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,465 98% 96%
2016–17 2,172 98% 97%
2015–16 2,395 98% 97%
2014–15 2,498 97% 96%
2013–14 2,300 97% 96%
2012–13 2,709 96% 95%
2011–12 3,932 94% 94%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 766 99% 97%
2017–18 Jan–Mar 672 98% 96%
2017–18 Oct–Dec 496 99% 96%
2017–18 Jul–Sep 531 98% 96%
2016–17 Apr–Jun 627 97% 97%
2016–17 Jan–Mar 648 99% 97%
2016–17 Oct–Dec 512 99% 96%
2016–17 Jul–Sep 385 99% 96%
2015–16 Apr–Jun 549 98% 96%
2015–16 Jan–Mar 735 98% 97%
2015–16 Oct–Dec 605 99% 96%
2015–16 Jul–Sep 506 98% 97%
2014–15 Apr–Jun 610 96% 97%
2014–15 Jan–Mar 771 98% 97%
2014–15 Oct–Dec 539 97% 97%
2014–15 Jul–Sep 578 97% 96%
2013–14 Apr–Jun 531 97% 96%
2013–14 Jan–Mar 514 96% 96%
2013–14 Oct–Dec 665 98% 96%
2013–14 Jul–Sep 590 97% 95%
2012–13 Apr–Jun 577 96% 94%
2012–13 Jan–Mar 709 98% 95%
2012–13 Oct–Dec 708 97% 95%
2012–13 Jul–Sep 715 95% 94%
2011–12 Apr–Jun 873 95% 94%
2011–12 Jan–Mar 1,011 93% 95%
2011–12 Oct–Dec 1,018 96% 95%
2011–12 Jul–Sep 1,030 94% 94%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 63% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 54%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 5,910 63% 54%
2016–17 5,942 68% 54%
2015–16 5,395 67% 56%
2014–15 4,844 62% 53%
2013–14 4,644 57% 51%
2012–13 4,033 63% 50%
2011–12 3,666 58% 47%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,477 58% 54%
2017–18 Jan–Mar 1,394 66% 56%
2017–18 Oct–Dec 1,488 67% 55%
2017–18 Jul–Sep 1,551 60% 51%
2016–17 Apr–Jun 1,581 61% 56%
2016–17 Jan–Mar 1,393 64% 57%
2016–17 Oct–Dec 1,506 76% 53%
2016–17 Jul–Sep 1,462 72% 50%
2015–16 Apr–Jun 1,521 76% 57%
2015–16 Jan–Mar 1,427 63% 57%
2015–16 Oct–Dec 1,243 66% 57%
2015–16 Jul–Sep 1,204 63% 54%
2014–15 Apr–Jun 1,204 65% 55%
2014–15 Jan–Mar 1,256 67% 55%
2014–15 Oct–Dec 1,179 57% 53%
2014–15 Jul–Sep 1,205 61% 50%
2013–14 Apr–Jun 1,197 54% 52%
2013–14 Jan–Mar 1,164 58% 51%
2013–14 Oct–Dec 1,116 60% 51%
2013–14 Jul–Sep 1,167 56% 49%
2012–13 Apr–Jun 1,018 68% 52%
2012–13 Jan–Mar 1,017 66% 52%
2012–13 Oct–Dec 986 64% 50%
2012–13 Jul–Sep 1,012 54% 46%
2011–12 Apr–Jun 940 59% 47%
2011–12 Jan–Mar 992 55% 49%
2011–12 Oct–Dec 930 60% 49%
2011–12 Jul–Sep 804 57% 45%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 95% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 88%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 24,027 95% 88%
2016–17 22,011 95% 88%
2015–16 22,489 95% 88%
2014–15 23,179 94% 90%
2013–14 24,802 93% 90%
2012–13 24,580 93% 89%
2011–12 25,350 91% 89%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 6,152 94% 88%
2017–18 Jan–Mar 6,004 96% 88%
2017–18 Oct–Dec 5,964 96% 87%
2017–18 Jul–Sep 5,907 94% 87%
2016–17 Apr–Jun 5,778 93% 89%
2016–17 Jan–Mar 5,631 95% 89%
2016–17 Oct–Dec 5,419 96% 87%
2016–17 Jul–Sep 5,183 97% 86%
2015–16 Apr–Jun 5,284 97% 88%
2015–16 Jan–Mar 5,622 95% 88%
2015–16 Oct–Dec 5,758 95% 88%
2015–16 Jul–Sep 5,825 94% 88%
2014–15 Apr–Jun 5,625 93% 90%
2014–15 Jan–Mar 6,055 96% 90%
2014–15 Oct–Dec 5,678 93% 90%
2014–15 Jul–Sep 5,821 94% 89%
2013–14 Apr–Jun 6,035 93% 90%
2013–14 Jan–Mar 6,029 93% 90%
2013–14 Oct–Dec 6,481 93% 90%
2013–14 Jul–Sep 6,257 92% 89%
2012–13 Apr–Jun 5,974 93% 89%
2012–13 Jan–Mar 6,237 94% 89%
2012–13 Oct–Dec 6,126 94% 89%
2012–13 Jul–Sep 6,243 90% 89%
2011–12 Apr–Jun 6,306 93% 89%
2011–12 Jan–Mar 6,210 89% 90%
2011–12 Oct–Dec 6,297 92% 89%
2011–12 Jul–Sep 6,537 92% 89%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 2 hours 6 minutes. The length of time until most patients (90%) had departed was 4 hours 21 minutes, compared to its national peer group performance of 5 hours 24 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 29,937 2hrs6mins 4hrs21mins 5hrs24mins
2016–17 27,953 2hrs0mins 4hrs6mins 5hrs20mins
2015–16 27,884 2hrs2mins 4hrs0mins 5hrs13mins
2014–15 28,023 1hr54mins 4hrs13mins 5hrs9mins
2013–14 29,446 1hr53mins 4hrs26mins 5hrs10mins
2012–13 28,613 1hr49mins 4hrs13mins 5hrs13mins
2011–12 29,016 1hr43mins 4hrs25mins 5hrs19mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 7,629 2hrs8mins 4hrs36mins 5hrs23mins
2017–18 Jan–Mar 7,398 2hrs0mins 4hrs0mins 5hrs17mins
2017–18 Oct–Dec 7,452 2hrs0mins 4hrs2mins 5hrs20mins
2017–18 Jul–Sep 7,458 2hrs17mins 4hrs35mins 5hrs35mins
2016–17 Apr–Jun 7,359 2hrs15mins 4hrs35mins 5hrs9mins
2016–17 Jan–Mar 7,024 1hr58mins 4hrs14mins 5hrs5mins
2016–17 Oct–Dec 6,925 1hr54mins 3hrs56mins 5hrs22mins
2016–17 Jul–Sep 6,645 1hr55mins 3hrs57mins 5hrs43mins
2015–16 Apr–Jun 6,805 2hrs2mins 3hrs55mins 5hrs16mins
2015–16 Jan–Mar 7,049 2hrs7mins 4hrs20mins 5hrs9mins
2015–16 Oct–Dec 7,001 1hr58mins 4hrs0mins 5hrs9mins
2015–16 Jul–Sep 7,029 2hrs1min 4hrs14mins 5hrs16mins
2014–15 Apr–Jun 6,829 2hrs6mins 4hrs15mins 5hrs5mins
2014–15 Jan–Mar 7,311 1hr48mins 3hrs58mins 5hrs2mins
2014–15 Oct–Dec 6,857 1hr56mins 4hrs32mins 5hrs8mins
2014–15 Jul–Sep 7,026 1hr47mins 4hrs13mins 5hrs21mins
2013–14 Apr–Jun 7,232 1hr55mins 4hrs29mins 5hrs3mins
2013–14 Jan–Mar 7,193 1hr52mins 4hrs27mins 5hrs9mins
2013–14 Oct–Dec 7,597 1hr47mins 4hrs18mins 5hrs10mins
2013–14 Jul–Sep 7,424 1hr57mins 4hrs31mins 5hrs18mins
2012–13 Apr–Jun 6,992 1hr49mins 4hrs6mins 5hrs10mins
2012–13 Jan–Mar 7,254 1hr43mins 4hrs1min 5hrs7mins
2012–13 Oct–Dec 7,112 1hr47mins 4hrs3mins 5hrs11mins
2012–13 Jul–Sep 7,255 1hr58mins 4hrs38mins 5hrs23mins
2011–12 Apr–Jun 7,246 1hr41mins 4hrs15mins 5hrs20mins
2011–12 Jan–Mar 7,202 1hr53mins 4hrs48mins 5hrs12mins
2011–12 Oct–Dec 7,227 1hr37mins 4hrs20mins 5hrs17mins
2011–12 Jul–Sep 7,341 1hr44mins 4hrs17mins 5hrs25mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 3 hours 45 minutes. The length of time until most patients (90%) had departed was 6 hours 25 minutes, compared to its national peer group performance of 8 hours 28 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 5,910 3hrs45mins 6hrs25mins 8hrs28mins
2016–17 5,942 3hrs35mins 5hrs48mins 8hrs25mins
2015–16 5,395 3hrs41mins 6hrs12mins 8hrs9mins
2014–15 4,844 3hrs46mins 6hrs28mins 8hrs49mins
2013–14 4,644 3hrs44mins 6hrs40mins 8hrs43mins
2012–13 4,033 3hrs26mins 6hrs19mins 8hrs40mins
2011–12 3,666 3hrs37mins 7hrs10mins 9hrs13mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 1,477 3hrs52mins 6hrs43mins 8hrs22mins
2017–18 Jan–Mar 1,394 3hrs43mins 6hrs14mins 8hrs0mins
2017–18 Oct–Dec 1,488 3hrs41mins 6hrs6mins 8hrs9mins
2017–18 Jul–Sep 1,551 3hrs45mins 6hrs38mins 9hrs22mins
2016–17 Apr–Jun 1,581 3hrs47mins 6hrs26mins 7hrs57mins
2016–17 Jan–Mar 1,393 3hrs39mins 5hrs53mins 7hrs52mins
2016–17 Oct–Dec 1,506 3hrs26mins 5hrs17mins 8hrs23mins
2016–17 Jul–Sep 1,462 3hrs29mins 5hrs29mins 9hrs39mins
2015–16 Apr–Jun 1,521 3hrs32mins 5hrs23mins 8hrs10mins
2015–16 Jan–Mar 1,427 3hrs45mins 6hrs35mins 7hrs51mins
2015–16 Oct–Dec 1,243 3hrs44mins 6hrs20mins 7hrs51mins
2015–16 Jul–Sep 1,204 3hrs45mins 6hrs37mins 8hrs46mins
2014–15 Apr–Jun 1,204 3hrs46mins 6hrs8mins 8hrs22mins
2014–15 Jan–Mar 1,256 3hrs42mins 6hrs9mins 8hrs28mins
2014–15 Oct–Dec 1,179 3hrs51mins 7hrs3mins 8hrs44mins
2014–15 Jul–Sep 1,205 3hrs44mins 6hrs20mins 9hrs38mins
2013–14 Apr–Jun 1,197 3hrs51mins 6hrs49mins 8hrs43mins
2013–14 Jan–Mar 1,164 3hrs39mins 6hrs28mins 8hrs30mins
2013–14 Oct–Dec 1,116 3hrs32mins 6hrs36mins 8hrs38mins
2013–14 Jul–Sep 1,167 3hrs48mins 6hrs40mins 9hrs3mins
2012–13 Apr–Jun 1,018 3hrs12mins 6hrs2mins 8hrs23mins
2012–13 Jan–Mar 1,017 3hrs21mins 5hrs57mins 8hrs28mins
2012–13 Oct–Dec 986 3hrs24mins 6hrs7mins 8hrs20mins
2012–13 Jul–Sep 1,012 3hrs49mins 7hrs25mins 9hrs30mins
2011–12 Apr–Jun 940 3hrs35mins 7hrs20mins 9hrs11mins
2011–12 Jan–Mar 992 3hrs44mins 7hrs30mins 8hrs45mins
2011–12 Oct–Dec 930 3hrs29mins 6hrs42mins 9hrs2mins
2011–12 Jul–Sep 804 3hrs39mins 7hrs10mins 10hrs2mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 1 hour 46 minutes. The length of time until most patients (90%) had departed was 3 hours 37 minutes, compared to its national peer group performance of 4 hours 27 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 24,027 1hr46mins 3hrs37mins 4hrs27mins
2016–17 22,011 1hr38mins 3hrs34mins 4hrs22mins
2015–16 22,489 1hr42mins 3hrs34mins 4hrs19mins
2014–15 23,179 1hr36mins 3hrs36mins 4hrs5mins
2013–14 24,802 1hr38mins 3hrs40mins 4hrs4mins
2012–13 24,580 1hr37mins 3hrs41mins 4hrs10mins
2011–12 25,350 1hr33mins 3hrs46mins 4hrs6mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 6,152 1hr47mins 3hrs41mins 4hrs22mins
2017–18 Jan–Mar 6,004 1hr41mins 3hrs33mins 4hrs25mins
2017–18 Oct–Dec 5,964 1hr39mins 3hrs33mins 4hrs28mins
2017–18 Jul–Sep 5,907 1hr56mins 3hrs44mins 4hrs31mins
2016–17 Apr–Jun 5,778 1hr53mins 3hrs47mins 4hrs8mins
2016–17 Jan–Mar 5,631 1hr37mins 3hrs38mins 4hrs11mins
2016–17 Oct–Dec 5,419 1hr31mins 3hrs22mins 4hrs27mins
2016–17 Jul–Sep 5,183 1hr33mins 3hrs21mins 4hrs39mins
2015–16 Apr–Jun 5,284 1hr39mins 3hrs26mins 4hrs22mins
2015–16 Jan–Mar 5,622 1hr45mins 3hrs38mins 4hrs17mins
2015–16 Oct–Dec 5,758 1hr41mins 3hrs34mins 4hrs18mins
2015–16 Jul–Sep 5,825 1hr44mins 3hrs39mins 4hrs20mins
2014–15 Apr–Jun 5,625 1hr48mins 3hrs45mins 4hrs2mins
2014–15 Jan–Mar 6,055 1hr30mins 3hrs26mins 4hrs3mins
2014–15 Oct–Dec 5,678 1hr38mins 3hrs42mins 4hrs3mins
2014–15 Jul–Sep 5,821 1hr31mins 3hrs28mins 4hrs12mins
2013–14 Apr–Jun 6,035 1hr38mins 3hrs40mins 3hrs57mins
2013–14 Jan–Mar 6,029 1hr37mins 3hrs40mins 4hrs4mins
2013–14 Oct–Dec 6,481 1hr34mins 3hrs36mins 4hrs3mins
2013–14 Jul–Sep 6,257 1hr43mins 3hrs45mins 4hrs12mins
2012–13 Apr–Jun 5,974 1hr38mins 3hrs39mins 4hrs10mins
2012–13 Jan–Mar 6,237 1hr32mins 3hrs35mins 4hrs7mins
2012–13 Oct–Dec 6,126 1hr35mins 3hrs33mins 4hrs10mins
2012–13 Jul–Sep 6,243 1hr46mins 3hrs58mins 4hrs15mins
2011–12 Apr–Jun 6,306 1hr30mins 3hrs37mins 4hrs6mins
2011–12 Jan–Mar 6,210 1hr40mins 4hrs7mins 4hrs2mins
2011–12 Oct–Dec 6,297 1hr26mins 3hrs41mins 4hrs8mins
2011–12 Jul–Sep 6,537 1hr35mins 3hrs43mins 4hrs10mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 29,937 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 29,937
2016–17 27,953
2015–16 27,884
2014–15 28,023
2013–14 29,446
2012–13 28,613
2011–12 29,016
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 7,629
2017–18 Jan–Mar 7,398
2017–18 Oct–Dec 7,452
2017–18 Jul–Sep 7,458
2016–17 Apr–Jun 7,359
2016–17 Jan–Mar 7,024
2016–17 Oct–Dec 6,925
2016–17 Jul–Sep 6,645
2015–16 Apr–Jun 6,805
2015–16 Jan–Mar 7,049
2015–16 Oct–Dec 7,001
2015–16 Jul–Sep 7,029
2014–15 Apr–Jun 6,829
2014–15 Jan–Mar 7,311
2014–15 Oct–Dec 6,857
2014–15 Jul–Sep 7,026
2013–14 Apr–Jun 7,232
2013–14 Jan–Mar 7,193
2013–14 Oct–Dec 7,597
2013–14 Jul–Sep 7,424
2012–13 Apr–Jun 6,992
2012–13 Jan–Mar 7,254
2012–13 Oct–Dec 7,112
2012–13 Jul–Sep 7,255
2011–12 Apr–Jun 7,246
2011–12 Jan–Mar 7,202
2011–12 Oct–Dec 7,227
2011–12 Jul–Sep 7,341

Resuscitation presentations (require treatment immediately)

In 2017–18, 292 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 292
2016–17 294
2015–16 265
2014–15 179
2013–14 186
2012–13 148
2011–12 109
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 79
2017–18 Jan–Mar 62
2017–18 Oct–Dec 79
2017–18 Jul–Sep 72
2016–17 Apr–Jun 66
2016–17 Jan–Mar 62
2016–17 Oct–Dec 89
2016–17 Jul–Sep 77
2015–16 Apr–Jun 56
2015–16 Jan–Mar 96
2015–16 Oct–Dec 48
2015–16 Jul–Sep 65
2014–15 Apr–Jun 51
2014–15 Jan–Mar 48
2014–15 Oct–Dec 44
2014–15 Jul–Sep 36
2013–14 Apr–Jun 44
2013–14 Jan–Mar 54
2013–14 Oct–Dec 48
2013–14 Jul–Sep 40
2012–13 Apr–Jun 42
2012–13 Jan–Mar 42
2012–13 Oct–Dec 39
2012–13 Jul–Sep 25
2011–12 Apr–Jun 28
2011–12 Jan–Mar 25
2011–12 Oct–Dec 22
2011–12 Jul–Sep 34

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 5,433 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 5,433
2016–17 4,542
2015–16 4,104
2014–15 3,353
2013–14 3,883
2012–13 3,562
2011–12 2,137
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,376
2017–18 Jan–Mar 1,324
2017–18 Oct–Dec 1,356
2017–18 Jul–Sep 1,377
2016–17 Apr–Jun 1,219
2016–17 Jan–Mar 1,036
2016–17 Oct–Dec 1,148
2016–17 Jul–Sep 1,139
2015–16 Apr–Jun 1,043
2015–16 Jan–Mar 1,038
2015–16 Oct–Dec 985
2015–16 Jul–Sep 1,038
2014–15 Apr–Jun 927
2014–15 Jan–Mar 808
2014–15 Oct–Dec 789
2014–15 Jul–Sep 829
2013–14 Apr–Jun 876
2013–14 Jan–Mar 900
2013–14 Oct–Dec 965
2013–14 Jul–Sep 1,142
2012–13 Apr–Jun 1,076
2012–13 Jan–Mar 885
2012–13 Oct–Dec 928
2012–13 Jul–Sep 673
2011–12 Apr–Jun 577
2011–12 Jan–Mar 626
2011–12 Oct–Dec 451
2011–12 Jul–Sep 483

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 11,693 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 11,693
2016–17 10,417
2015–16 10,088
2014–15 8,970
2013–14 10,436
2012–13 8,974
2011–12 7,256
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 2,896
2017–18 Jan–Mar 2,745
2017–18 Oct–Dec 3,007
2017–18 Jul–Sep 3,045
2016–17 Apr–Jun 2,750
2016–17 Jan–Mar 2,563
2016–17 Oct–Dec 2,623
2016–17 Jul–Sep 2,481
2015–16 Apr–Jun 2,561
2015–16 Jan–Mar 2,376
2015–16 Oct–Dec 2,547
2015–16 Jul–Sep 2,604
2014–15 Apr–Jun 2,182
2014–15 Jan–Mar 2,232
2014–15 Oct–Dec 2,282
2014–15 Jul–Sep 2,274
2013–14 Apr–Jun 2,481
2013–14 Jan–Mar 2,507
2013–14 Oct–Dec 2,657
2013–14 Jul–Sep 2,791
2012–13 Apr–Jun 2,391
2012–13 Jan–Mar 2,391
2012–13 Oct–Dec 2,152
2012–13 Jul–Sep 2,040
2011–12 Apr–Jun 1,919
2011–12 Jan–Mar 1,745
2011–12 Oct–Dec 1,792
2011–12 Jul–Sep 1,800

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 10,054 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 10,054
2016–17 10,528
2015–16 11,032
2014–15 13,023
2013–14 12,641
2012–13 13,220
2011–12 15,582
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 2,512
2017–18 Jan–Mar 2,595
2017–18 Oct–Dec 2,514
2017–18 Jul–Sep 2,433
2016–17 Apr–Jun 2,697
2016–17 Jan–Mar 2,715
2016–17 Oct–Dec 2,553
2016–17 Jul–Sep 2,563
2015–16 Apr–Jun 2,596
2015–16 Jan–Mar 2,804
2015–16 Oct–Dec 2,816
2015–16 Jul–Sep 2,816
2014–15 Apr–Jun 3,059
2014–15 Jan–Mar 3,452
2014–15 Oct–Dec 3,203
2014–15 Jul–Sep 3,309
2013–14 Apr–Jun 3,300
2013–14 Jan–Mar 3,218
2013–14 Oct–Dec 3,262
2013–14 Jul–Sep 2,861
2012–13 Apr–Jun 2,906
2012–13 Jan–Mar 3,227
2012–13 Oct–Dec 3,285
2012–13 Jul–Sep 3,802
2011–12 Apr–Jun 3,849
2011–12 Jan–Mar 3,795
2011–12 Oct–Dec 3,944
2011–12 Jul–Sep 3,994

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 2,465 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 2,465
2016–17 2,172
2015–16 2,395
2014–15 2,498
2013–14 2,300
2012–13 2,709
2011–12 3,932
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 766
2017–18 Jan–Mar 672
2017–18 Oct–Dec 496
2017–18 Jul–Sep 531
2016–17 Apr–Jun 627
2016–17 Jan–Mar 648
2016–17 Oct–Dec 512
2016–17 Jul–Sep 385
2015–16 Apr–Jun 549
2015–16 Jan–Mar 735
2015–16 Oct–Dec 605
2015–16 Jul–Sep 506
2014–15 Apr–Jun 610
2014–15 Jan–Mar 771
2014–15 Oct–Dec 539
2014–15 Jul–Sep 578
2013–14 Apr–Jun 531
2013–14 Jan–Mar 514
2013–14 Oct–Dec 665
2013–14 Jul–Sep 590
2012–13 Apr–Jun 577
2012–13 Jan–Mar 709
2012–13 Oct–Dec 708
2012–13 Jul–Sep 715
2011–12 Apr–Jun 873
2011–12 Jan–Mar 1,011
2011–12 Oct–Dec 1,018
2011–12 Jul–Sep 1,030