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200 to 500 beds
This is a public hospital

Goulburn Valley Health [Shepparton]

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 131 100% 100%
2016–17 97 100% 100%
2015–16 73 100% 100%
2014–15 115 100% 100%
2013–14 102 100% 100%
2012–13 112 100% 100%
2011–12 131 100% 100%
Year Quarter Number of patients Patients treated immediately Peer group average
2017–18 Apr–Jun 26 100% 100%
2017–18 Jan–Mar 29 100% 100%
2017–18 Oct–Dec 43 100% 100%
2017–18 Jul–Sep 33 100% 100%
2016–17 Apr–Jun 23 100% 100%
2016–17 Jan–Mar 21 100% 100%
2016–17 Oct–Dec 34 100% 99%
2016–17 Jul–Sep 19 100% 100%
2015–16 Apr–Jun 16 100% 100%
2015–16 Jan–Mar 19 100% 100%
2015–16 Oct–Dec 17 100% 100%
2015–16 Jul–Sep 21 100% 100%
2014–15 Apr–Jun 37 100% 99%
2014–15 Jan–Mar 29 100% 100%
2014–15 Oct–Dec 22 100% 100%
2014–15 Jul–Sep 27 100% 100%
2013–14 Apr–Jun 21 100% 100%
2013–14 Jan–Mar 29 100% 100%
2013–14 Oct–Dec 23 100% 100%
2013–14 Jul–Sep 29 100% 100%
2012–13 Apr–Jun 19 100% 100%
2012–13 Jan–Mar 26 100% 100%
2012–13 Oct–Dec 31 100% 100%
2012–13 Jul–Sep 36 100% 100%
2011–12 Apr–Jun 32 100% 100%
2011–12 Jan–Mar 33 100% 100%
2011–12 Oct–Dec 36 100% 100%
2011–12 Jul–Sep 30 100% 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 81% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 80%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 5,841 81% 80%
2016–17 4,352 85% 81%
2015–16 4,423 69% 83%
2014–15 3,784 67% 83%
2013–14 2,938 87% 85%
2012–13 2,997 82% 83%
2011–12 2,841 79% 80%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 1,565 80% 81%
2017–18 Jan–Mar 1,416 82% 80%
2017–18 Oct–Dec 1,433 80% 81%
2017–18 Jul–Sep 1,427 83% 79%
2016–17 Apr–Jun 1,175 85% 81%
2016–17 Jan–Mar 1,018 91% 80%
2016–17 Oct–Dec 1,037 84% 81%
2016–17 Jul–Sep 1,122 82% 83%
2015–16 Apr–Jun 1,196 70% 83%
2015–16 Jan–Mar 1,143 75% 83%
2015–16 Oct–Dec 1,105 64% 83%
2015–16 Jul–Sep 979 66% 81%
2014–15 Apr–Jun 892 70% 83%
2014–15 Jan–Mar 942 65% 84%
2014–15 Oct–Dec 989 68% 85%
2014–15 Jul–Sep 961 66% 81%
2013–14 Apr–Jun 718 85% 85%
2013–14 Jan–Mar 716 88% 85%
2013–14 Oct–Dec 707 88% 85%
2013–14 Jul–Sep 797 88% 84%
2012–13 Apr–Jun 690 88% 85%
2012–13 Jan–Mar 712 82% 84%
2012–13 Oct–Dec 766 79% 83%
2012–13 Jul–Sep 829 79% 81%
2011–12 Apr–Jun 726 79% 84%
2011–12 Jan–Mar 657 79% 81%
2011–12 Oct–Dec 691 81% 79%
2011–12 Jul–Sep 767 78% 78%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 43% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 70%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 13,302 43% 70%
2016–17 12,130 54% 71%
2015–16 12,673 40% 71%
2014–15 12,418 49% 74%
2013–14 11,675 69% 75%
2012–13 11,479 71% 74%
2011–12 10,685 74% 70%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 3,392 40% 71%
2017–18 Jan–Mar 3,218 47% 71%
2017–18 Oct–Dec 3,356 45% 71%
2017–18 Jul–Sep 3,336 40% 67%
2016–17 Apr–Jun 2,922 48% 72%
2016–17 Jan–Mar 3,097 56% 71%
2016–17 Oct–Dec 3,180 57% 70%
2016–17 Jul–Sep 2,931 53% 70%
2015–16 Apr–Jun 3,104 38% 72%
2015–16 Jan–Mar 2,955 44% 72%
2015–16 Oct–Dec 3,290 40% 72%
2015–16 Jul–Sep 3,324 40% 69%
2014–15 Apr–Jun 3,129 54% 75%
2014–15 Jan–Mar 3,108 47% 74%
2014–15 Oct–Dec 3,053 46% 75%
2014–15 Jul–Sep 3,128 49% 70%
2013–14 Apr–Jun 2,852 65% 76%
2013–14 Jan–Mar 2,812 69% 76%
2013–14 Oct–Dec 3,068 74% 76%
2013–14 Jul–Sep 2,943 69% 72%
2012–13 Apr–Jun 2,859 74% 76%
2012–13 Jan–Mar 2,681 72% 76%
2012–13 Oct–Dec 2,992 71% 75%
2012–13 Jul–Sep 2,947 67% 70%
2011–12 Apr–Jun 2,838 71% 73%
2011–12 Jan–Mar 2,560 77% 72%
2011–12 Oct–Dec 2,631 75% 70%
2011–12 Jul–Sep 2,656 74% 66%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 61% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 73%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 10,931 61% 73%
2016–17 9,938 62% 73%
2015–16 9,797 51% 73%
2014–15 12,002 60% 74%
2013–14 13,643 67% 75%
2012–13 12,897 65% 74%
2011–12 12,789 59% 71%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 2,733 58% 75%
2017–18 Jan–Mar 2,810 63% 75%
2017–18 Oct–Dec 2,835 64% 74%
2017–18 Jul–Sep 2,553 58% 70%
2016–17 Apr–Jun 2,599 63% 74%
2016–17 Jan–Mar 2,618 66% 74%
2016–17 Oct–Dec 2,517 62% 73%
2016–17 Jul–Sep 2,204 57% 73%
2015–16 Apr–Jun 2,224 48% 75%
2015–16 Jan–Mar 2,564 53% 74%
2015–16 Oct–Dec 2,473 48% 74%
2015–16 Jul–Sep 2,536 55% 71%
2014–15 Apr–Jun 2,842 69% 76%
2014–15 Jan–Mar 2,869 59% 74%
2014–15 Oct–Dec 3,069 54% 75%
2014–15 Jul–Sep 3,222 58% 71%
2013–14 Apr–Jun 3,384 66% 76%
2013–14 Jan–Mar 3,439 67% 75%
2013–14 Oct–Dec 3,523 70% 76%
2013–14 Jul–Sep 3,297 65% 73%
2012–13 Apr–Jun 3,485 69% 76%
2012–13 Jan–Mar 3,231 67% 75%
2012–13 Oct–Dec 3,249 63% 74%
2012–13 Jul–Sep 2,932 59% 71%
2011–12 Apr–Jun 3,054 54% 72%
2011–12 Jan–Mar 3,237 64% 72%
2011–12 Oct–Dec 3,160 60% 71%
2011–12 Jul–Sep 3,338 58% 68%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 87% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 91%.

Year Number of patients Patients treated within 120 minutes Peer group average
2017–18 1,084 87% 91%
2016–17 895 89% 91%
2015–16 820 87% 92%
2014–15 963 92% 92%
2013–14 1,018 93% 91%
2012–13 1,265 93% 90%
2011–12 1,760 86% 88%
Year Quarter Number of patients Patients treated within 120 minutes Peer group average
2017–18 Apr–Jun 298 85% 91%
2017–18 Jan–Mar 305 89% 92%
2017–18 Oct–Dec 249 88% 91%
2017–18 Jul–Sep 232 88% 88%
2016–17 Apr–Jun 238 91% 91%
2016–17 Jan–Mar 283 90% 91%
2016–17 Oct–Dec 169 94% 91%
2016–17 Jul–Sep 205 83% 92%
2015–16 Apr–Jun 192 86% 93%
2015–16 Jan–Mar 211 86% 93%
2015–16 Oct–Dec 229 86% 91%
2015–16 Jul–Sep 188 88% 91%
2014–15 Apr–Jun 201 96% 92%
2014–15 Jan–Mar 217 89% 92%
2014–15 Oct–Dec 252 93% 93%
2014–15 Jul–Sep 293 91% 91%
2013–14 Apr–Jun 293 93% 92%
2013–14 Jan–Mar 251 92% 91%
2013–14 Oct–Dec 262 93% 91%
2013–14 Jul–Sep 212 93% 90%
2012–13 Apr–Jun 289 92% 91%
2012–13 Jan–Mar 398 92% 90%
2012–13 Oct–Dec 341 97% 91%
2012–13 Jul–Sep 237 92% 88%
2011–12 Apr–Jun 316 86% 89%
2011–12 Jan–Mar 478 90% 89%
2011–12 Oct–Dec 472 81% 90%
2011–12 Jul–Sep 494 87% 86%

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 60% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 69%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 35,078 60% 69%
2016–17 31,751 61% 70%
2015–16 32,290 62% 72%
2014–15 33,833 64% 73%
2013–14 33,815 66% 72%
2012–13 33,267 68% 69%
2011–12 32,764 68% 66%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 8,938 62% 69%
2017–18 Jan–Mar 8,604 60% 69%
2017–18 Oct–Dec 8,872 61% 71%
2017–18 Jul–Sep 8,664 58% 67%
2016–17 Apr–Jun 8,010 61% 70%
2016–17 Jan–Mar 8,050 63% 71%
2016–17 Oct–Dec 8,036 60% 70%
2016–17 Jul–Sep 7,655 60% 69%
2015–16 Apr–Jun 7,832 56% 72%
2015–16 Jan–Mar 8,022 60% 72%
2015–16 Oct–Dec 8,298 63% 73%
2015–16 Jul–Sep 8,138 66% 71%
2014–15 Apr–Jun 7,985 68% 74%
2014–15 Jan–Mar 8,347 65% 74%
2014–15 Oct–Dec 8,723 61% 74%
2014–15 Jul–Sep 8,778 64% 70%
2013–14 Apr–Jun 8,369 65% 73%
2013–14 Jan–Mar 8,370 66% 73%
2013–14 Oct–Dec 8,644 68% 72%
2013–14 Jul–Sep 8,432 66% 70%
2012–13 Apr–Jun 8,330 70% 70%
2012–13 Jan–Mar 8,219 70% 70%
2012–13 Oct–Dec 8,532 69% 69%
2012–13 Jul–Sep 8,186 63% 65%
2011–12 Apr–Jun 8,101 65% 67%
2011–12 Jan–Mar 7,970 69% 68%
2011–12 Oct–Dec 8,160 69% 67%
2011–12 Jul–Sep 8,533 68% 64%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 46% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 50%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 131 46% 50%
2016–17 97 54% 51%
2015–16 74 55% 52%
2014–15 115 61% 54%
2013–14 102 65% 54%
2012–13 112 74% 53%
2011–12 131 66% 49%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 26 46% 50%
2017–18 Jan–Mar 29 48% 49%
2017–18 Oct–Dec 43 49% 51%
2017–18 Jul–Sep 33 39% 49%
2016–17 Apr–Jun 23 52% 52%
2016–17 Jan–Mar 21 48% 52%
2016–17 Oct–Dec 34 59% 52%
2016–17 Jul–Sep 19 53% 47%
2015–16 Apr–Jun 16 31% 53%
2015–16 Jan–Mar 19 63% 52%
2015–16 Oct–Dec 18 72% 54%
2015–16 Jul–Sep 21 52% 50%
2014–15 Apr–Jun 37 59% 54%
2014–15 Jan–Mar 29 72% 57%
2014–15 Oct–Dec 22 55% 57%
2014–15 Jul–Sep 27 56% 51%
2013–14 Apr–Jun 21 67% 53%
2013–14 Jan–Mar 29 66% 56%
2013–14 Oct–Dec 23 70% 56%
2013–14 Jul–Sep 29 59% 49%
2012–13 Apr–Jun 19 68% 54%
2012–13 Jan–Mar 26 85% 57%
2012–13 Oct–Dec 31 77% 53%
2012–13 Jul–Sep 36 67% 48%
2011–12 Apr–Jun 32 75% 51%
2011–12 Jan–Mar 33 64% 53%
2011–12 Oct–Dec 36 56% 48%
2011–12 Jul–Sep 30 73% 44%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 51% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 52%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 5,871 51% 52%
2016–17 4,366 53% 52%
2015–16 4,442 52% 53%
2014–15 3,801 53% 53%
2013–14 2,939 54% 50%
2012–13 3,002 57% 45%
2011–12 2,848 54% 39%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,574 53% 51%
2017–18 Jan–Mar 1,419 50% 52%
2017–18 Oct–Dec 1,439 50% 54%
2017–18 Jul–Sep 1,439 51% 50%
2016–17 Apr–Jun 1,178 54% 52%
2016–17 Jan–Mar 1,020 54% 53%
2016–17 Oct–Dec 1,042 53% 52%
2016–17 Jul–Sep 1,126 53% 50%
2015–16 Apr–Jun 1,198 47% 53%
2015–16 Jan–Mar 1,147 54% 53%
2015–16 Oct–Dec 1,110 54% 54%
2015–16 Jul–Sep 987 54% 51%
2014–15 Apr–Jun 899 55% 54%
2014–15 Jan–Mar 942 55% 55%
2014–15 Oct–Dec 993 50% 55%
2014–15 Jul–Sep 967 52% 49%
2013–14 Apr–Jun 718 53% 51%
2013–14 Jan–Mar 716 52% 52%
2013–14 Oct–Dec 708 57% 50%
2013–14 Jul–Sep 797 54% 48%
2012–13 Apr–Jun 691 61% 47%
2012–13 Jan–Mar 714 59% 47%
2012–13 Oct–Dec 768 61% 46%
2012–13 Jul–Sep 829 48% 39%
2011–12 Apr–Jun 729 52% 40%
2011–12 Jan–Mar 658 52% 41%
2011–12 Oct–Dec 694 57% 39%
2011–12 Jul–Sep 767 53% 37%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 51% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 60%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 14,132 51% 60%
2016–17 12,795 54% 60%
2015–16 13,383 53% 62%
2014–15 12,878 55% 63%
2013–14 11,964 56% 61%
2012–13 11,730 57% 57%
2011–12 10,868 57% 54%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,601 54% 60%
2017–18 Jan–Mar 3,390 50% 60%
2017–18 Oct–Dec 3,562 51% 61%
2017–18 Jul–Sep 3,579 50% 58%
2016–17 Apr–Jun 3,082 51% 60%
2016–17 Jan–Mar 3,230 57% 61%
2016–17 Oct–Dec 3,348 53% 61%
2016–17 Jul–Sep 3,135 53% 60%
2015–16 Apr–Jun 3,314 48% 62%
2015–16 Jan–Mar 3,096 51% 62%
2015–16 Oct–Dec 3,477 55% 63%
2015–16 Jul–Sep 3,496 58% 61%
2014–15 Apr–Jun 3,241 58% 64%
2014–15 Jan–Mar 3,222 55% 64%
2014–15 Oct–Dec 3,194 51% 64%
2014–15 Jul–Sep 3,221 54% 59%
2013–14 Apr–Jun 2,917 54% 62%
2013–14 Jan–Mar 2,870 56% 62%
2013–14 Oct–Dec 3,130 57% 61%
2013–14 Jul–Sep 3,047 56% 58%
2012–13 Apr–Jun 2,904 59% 58%
2012–13 Jan–Mar 2,748 60% 58%
2012–13 Oct–Dec 3,045 57% 57%
2012–13 Jul–Sep 3,033 52% 54%
2011–12 Apr–Jun 2,900 55% 55%
2011–12 Jan–Mar 2,597 57% 55%
2011–12 Oct–Dec 2,675 59% 54%
2011–12 Jul–Sep 2,696 56% 51%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 70% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 13,048 70% 78%
2016–17 12,726 68% 79%
2015–16 12,668 70% 81%
2014–15 14,980 72% 81%
2013–14 16,557 72% 81%
2012–13 15,547 74% 78%
2011–12 15,244 73% 75%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,217 72% 79%
2017–18 Jan–Mar 3,246 70% 78%
2017–18 Oct–Dec 3,359 73% 79%
2017–18 Jul–Sep 3,226 67% 77%
2016–17 Apr–Jun 3,273 69% 79%
2016–17 Jan–Mar 3,244 69% 79%
2016–17 Oct–Dec 3,259 67% 80%
2016–17 Jul–Sep 2,950 67% 79%
2015–16 Apr–Jun 2,942 64% 81%
2015–16 Jan–Mar 3,309 68% 81%
2015–16 Oct–Dec 3,226 72% 81%
2015–16 Jul–Sep 3,191 75% 80%
2014–15 Apr–Jun 3,389 77% 82%
2014–15 Jan–Mar 3,636 73% 82%
2014–15 Oct–Dec 3,963 68% 82%
2014–15 Jul–Sep 3,992 71% 79%
2013–14 Apr–Jun 4,100 71% 82%
2013–14 Jan–Mar 4,187 72% 81%
2013–14 Oct–Dec 4,204 74% 81%
2013–14 Jul–Sep 4,066 73% 79%
2012–13 Apr–Jun 4,046 77% 79%
2012–13 Jan–Mar 3,846 75% 78%
2012–13 Oct–Dec 3,964 75% 78%
2012–13 Jul–Sep 3,691 71% 75%
2011–12 Apr–Jun 3,752 71% 76%
2011–12 Jan–Mar 3,738 74% 76%
2011–12 Oct–Dec 3,735 74% 76%
2011–12 Jul–Sep 4,019 73% 74%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 89% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 91%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 1,895 89% 91%
2016–17 1,766 90% 91%
2015–16 1,721 90% 93%
2014–15 2,055 92% 93%
2013–14 2,241 92% 92%
2012–13 2,863 93% 90%
2011–12 3,640 92% 88%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 520 89% 92%
2017–18 Jan–Mar 520 90% 91%
2017–18 Oct–Dec 469 91% 92%
2017–18 Jul–Sep 386 87% 89%
2016–17 Apr–Jun 454 88% 91%
2016–17 Jan–Mar 535 91% 90%
2016–17 Oct–Dec 353 90% 92%
2016–17 Jul–Sep 424 89% 92%
2015–16 Apr–Jun 362 87% 93%
2015–16 Jan–Mar 450 88% 93%
2015–16 Oct–Dec 466 91% 93%
2015–16 Jul–Sep 443 93% 92%
2014–15 Apr–Jun 418 96% 93%
2014–15 Jan–Mar 516 91% 94%
2014–15 Oct–Dec 551 91% 94%
2014–15 Jul–Sep 570 92% 92%
2013–14 Apr–Jun 610 90% 93%
2013–14 Jan–Mar 567 92% 93%
2013–14 Oct–Dec 578 94% 92%
2013–14 Jul–Sep 486 92% 91%
2012–13 Apr–Jun 667 92% 92%
2012–13 Jan–Mar 882 92% 91%
2012–13 Oct–Dec 720 94% 91%
2012–13 Jul–Sep 594 92% 87%
2011–12 Apr–Jun 680 91% 89%
2011–12 Jan–Mar 936 92% 89%
2011–12 Oct–Dec 1,008 91% 89%
2011–12 Jul–Sep 1,016 92% 87%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 35% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 40%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 11,625 35% 40%
2016–17 10,670 39% 41%
2015–16 10,094 34% 41%
2014–15 8,469 33% 41%
2013–14 7,986 36% 38%
2012–13 7,837 37% 32%
2011–12 9,878 31% 26%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 3,053 38% 40%
2017–18 Jan–Mar 2,898 34% 40%
2017–18 Oct–Dec 2,877 35% 42%
2017–18 Jul–Sep 2,797 33% 37%
2016–17 Apr–Jun 2,781 40% 41%
2016–17 Jan–Mar 2,657 42% 42%
2016–17 Oct–Dec 2,658 37% 41%
2016–17 Jul–Sep 2,574 34% 39%
2015–16 Apr–Jun 2,679 30% 42%
2015–16 Jan–Mar 2,499 35% 42%
2015–16 Oct–Dec 2,521 35% 42%
2015–16 Jul–Sep 2,395 35% 39%
2014–15 Apr–Jun 2,185 39% 43%
2014–15 Jan–Mar 2,036 33% 43%
2014–15 Oct–Dec 2,144 31% 43%
2014–15 Jul–Sep 2,104 29% 35%
2013–14 Apr–Jun 1,911 32% 39%
2013–14 Jan–Mar 1,951 38% 40%
2013–14 Oct–Dec 2,044 38% 38%
2013–14 Jul–Sep 2,080 35% 34%
2012–13 Apr–Jun 2,056 41% 34%
2012–13 Jan–Mar 1,811 41% 35%
2012–13 Oct–Dec 1,937 37% 33%
2012–13 Jul–Sep 2,033 31% 27%
2011–12 Apr–Jun 2,374 31% 26%
2011–12 Jan–Mar 2,358 33% 27%
2011–12 Oct–Dec 2,526 34% 27%
2011–12 Jul–Sep 2,620 29% 23%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 73% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 82%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 23,453 73% 82%
2016–17 21,081 73% 82%
2015–16 22,196 74% 84%
2014–15 25,364 75% 85%
2013–14 25,829 76% 84%
2012–13 25,430 78% 81%
2011–12 22,886 84% 80%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 5,885 75% 82%
2017–18 Jan–Mar 5,706 73% 83%
2017–18 Oct–Dec 5,995 74% 83%
2017–18 Jul–Sep 5,867 69% 81%
2016–17 Apr–Jun 5,229 72% 82%
2016–17 Jan–Mar 5,393 74% 83%
2016–17 Oct–Dec 5,378 72% 83%
2016–17 Jul–Sep 5,081 74% 82%
2015–16 Apr–Jun 5,153 69% 84%
2015–16 Jan–Mar 5,523 72% 84%
2015–16 Oct–Dec 5,777 76% 85%
2015–16 Jul–Sep 5,743 79% 83%
2014–15 Apr–Jun 5,800 79% 86%
2014–15 Jan–Mar 6,311 76% 86%
2014–15 Oct–Dec 6,579 71% 86%
2014–15 Jul–Sep 6,674 75% 83%
2013–14 Apr–Jun 6,458 75% 85%
2013–14 Jan–Mar 6,419 75% 84%
2013–14 Oct–Dec 6,600 77% 84%
2013–14 Jul–Sep 6,352 76% 83%
2012–13 Apr–Jun 6,274 80% 83%
2012–13 Jan–Mar 6,408 78% 82%
2012–13 Oct–Dec 6,595 78% 82%
2012–13 Jul–Sep 6,153 74% 79%
2011–12 Apr–Jun 5,727 79% 81%
2011–12 Jan–Mar 5,612 84% 81%
2011–12 Oct–Dec 5,634 86% 81%
2011–12 Jul–Sep 5,913 86% 79%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 3 hours 24 minutes. The length of time until most patients (90%) had departed was 8 hours 17 minutes, compared to its national peer group performance of 7 hours 50 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 35,078 3hrs24mins 8hrs17mins 7hrs50mins
2016–17 31,751 3hrs26mins 8hrs17mins 7hrs35mins
2015–16 32,290 3hrs24mins 8hrs30mins 7hrs27mins
2014–15 33,833 3hrs3mins 8hrs7mins 7hrs17mins
2013–14 33,815 2hrs56mins 7hrs37mins 7hrs33mins
2012–13 33,267 2hrs52mins 7hrs23mins 8hrs7mins
2011–12 32,764 2hrs50mins 7hrs22mins 8hrs40mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 8,938 3hrs18mins 7hrs53mins 7hrs52mins
2017–18 Jan–Mar 8,604 3hrs29mins 8hrs9mins 7hrs44mins
2017–18 Oct–Dec 8,872 3hrs18mins 8hrs19mins 7hrs29mins
2017–18 Jul–Sep 8,664 3hrs32mins 8hrs48mins 8hrs20mins
2016–17 Apr–Jun 8,010 3hrs27mins 8hrs2mins 7hrs36mins
2016–17 Jan–Mar 8,050 3hrs19mins 7hrs37mins 7hrs25mins
2016–17 Oct–Dec 8,036 3hrs27mins 8hrs4mins 7hrs28mins
2016–17 Jul–Sep 7,655 3hrs35mins 9hrs35mins 7hrs52mins
2015–16 Apr–Jun 7,832 3hrs39mins 9hrs28mins 7hrs27mins
2015–16 Jan–Mar 8,022 3hrs21mins 8hrs6mins 7hrs19mins
2015–16 Oct–Dec 8,298 3hrs25mins 8hrs19mins 7hrs14mins
2015–16 Jul–Sep 8,138 3hrs12mins 8hrs7mins 7hrs50mins
2014–15 Apr–Jun 7,985 2hrs51mins 7hrs40mins 7hrs14mins
2014–15 Jan–Mar 8,347 3hrs3mins 8hrs2mins 7hrs0mins
2014–15 Oct–Dec 8,723 3hrs14mins 8hrs34mins 6hrs58mins
2014–15 Jul–Sep 8,778 3hrs2mins 8hrs13mins 7hrs59mins
2013–14 Apr–Jun 8,369 2hrs59mins 8hrs14mins 7hrs25mins
2013–14 Jan–Mar 8,370 2hrs57mins 7hrs22mins 7hrs17mins
2013–14 Oct–Dec 8,644 2hrs51mins 7hrs10mins 7hrs28mins
2013–14 Jul–Sep 8,432 2hrs58mins 7hrs55mins 8hrs1min
2012–13 Apr–Jun 8,330 2hrs45mins 6hrs37mins 7hrs53mins
2012–13 Jan–Mar 8,219 2hrs45mins 6hrs55mins 7hrs47mins
2012–13 Oct–Dec 8,532 2hrs48mins 7hrs14mins 7hrs54mins
2012–13 Jul–Sep 8,186 3hrs10mins 8hrs38mins 8hrs58mins
2011–12 Apr–Jun 8,101 3hrs1min 7hrs42mins 8hrs23mins
2011–12 Jan–Mar 7,970 2hrs46mins 6hrs56mins 8hrs18mins
2011–12 Oct–Dec 8,160 2hrs45mins 6hrs54mins 8hrs32mins
2011–12 Jul–Sep 8,533 2hrs48mins 7hrs52mins 9hrs29mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 5 hours 6 minutes. The length of time until most patients (90%) had departed was 12 hours 33 minutes, compared to its national peer group performance of 13 hours 48 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 11,625 5hrs6mins 12hrs33mins 13hrs48mins
2016–17 10,670 4hrs54mins 12hrs1min 12hrs50mins
2015–16 10,094 5hrs14mins 13hrs53mins 13hrs0mins
2014–15 8,469 5hrs23mins 15hrs18mins 13hrs15mins
2013–14 7,986 5hrs0mins 14hrs44mins 14hrs15mins
2012–13 7,837 4hrs56mins 14hrs29mins 15hrs22mins
2011–12 9,878 5hrs17mins 12hrs32mins 16hrs22mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 3,053 4hrs50mins 11hrs23mins 13hrs43mins
2017–18 Jan–Mar 2,898 5hrs12mins 11hrs47mins 12hrs56mins
2017–18 Oct–Dec 2,877 5hrs10mins 12hrs37mins 12hrs39mins
2017–18 Jul–Sep 2,797 5hrs12mins 14hrs34mins 15hrs55mins
2016–17 Apr–Jun 2,781 4hrs46mins 11hrs39mins 13hrs9mins
2016–17 Jan–Mar 2,657 4hrs33mins 10hrs28mins 12hrs15mins
2016–17 Oct–Dec 2,658 4hrs53mins 11hrs11mins 12hrs15mins
2016–17 Jul–Sep 2,574 5hrs37mins 15hrs15mins 13hrs41mins
2015–16 Apr–Jun 2,679 5hrs34mins 14hrs36mins 12hrs41mins
2015–16 Jan–Mar 2,499 5hrs4mins 12hrs6mins 12hrs23mins
2015–16 Oct–Dec 2,521 5hrs6mins 13hrs55mins 12hrs17mins
2015–16 Jul–Sep 2,395 5hrs9mins 14hrs59mins 14hrs46mins
2014–15 Apr–Jun 2,185 4hrs48mins 13hrs32mins 12hrs59mins
2014–15 Jan–Mar 2,036 5hrs32mins 15hrs49mins 12hrs14mins
2014–15 Oct–Dec 2,144 5hrs35mins 15hrs39mins 12hrs10mins
2014–15 Jul–Sep 2,104 5hrs42mins 15hrs56mins 15hrs45mins
2013–14 Apr–Jun 1,911 5hrs27mins 16hrs49mins 13hrs54mins
2013–14 Jan–Mar 1,951 4hrs51mins 12hrs40mins 13hrs9mins
2013–14 Oct–Dec 2,044 4hrs44mins 13hrs15mins 13hrs50mins
2013–14 Jul–Sep 2,080 5hrs4mins 15hrs37mins 16hrs7mins
2012–13 Apr–Jun 2,056 4hrs35mins 11hrs38mins 14hrs38mins
2012–13 Jan–Mar 1,811 4hrs44mins 13hrs48mins 14hrs11mins
2012–13 Oct–Dec 1,937 4hrs49mins 14hrs28mins 14hrs24mins
2012–13 Jul–Sep 2,033 5hrs45mins 18hrs2mins 18hrs1min
2011–12 Apr–Jun 2,374 5hrs36mins 14hrs37mins 15hrs30mins
2011–12 Jan–Mar 2,358 5hrs6mins 10hrs45mins 15hrs17mins
2011–12 Oct–Dec 2,526 4hrs58mins 10hrs36mins 15hrs42mins
2011–12 Jul–Sep 2,620 5hrs36mins 14hrs15mins 18hrs54mins

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 2 hours 45 minutes. The length of time until most patients (90%) had departed was 6 hours 8 minutes, compared to its national peer group performance of 5 hours 6 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 23,453 2hrs45mins 6hrs8mins 5hrs6mins
2016–17 21,081 2hrs50mins 6hrs16mins 5hrs5mins
2015–16 22,196 2hrs47mins 6hrs15mins 4hrs56mins
2014–15 25,364 2hrs30mins 5hrs58mins 4hrs45mins
2013–14 25,829 2hrs28mins 5hrs52mins 4hrs55mins
2012–13 25,430 2hrs24mins 5hrs38mins 5hrs17mins
2011–12 22,886 2hrs11mins 4hrs45mins 5hrs21mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 5,885 2hrs41mins 5hrs57mins 5hrs5mins
2017–18 Jan–Mar 5,706 2hrs45mins 5hrs59mins 5hrs6mins
2017–18 Oct–Dec 5,995 2hrs40mins 6hrs8mins 4hrs58mins
2017–18 Jul–Sep 5,867 2hrs54mins 6hrs26mins 5hrs16mins
2016–17 Apr–Jun 5,229 2hrs50mins 6hrs12mins 5hrs4mins
2016–17 Jan–Mar 5,393 2hrs45mins 6hrs2mins 5hrs2mins
2016–17 Oct–Dec 5,378 2hrs51mins 6hrs20mins 5hrs4mins
2016–17 Jul–Sep 5,081 2hrs52mins 6hrs33mins 5hrs11mins
2015–16 Apr–Jun 5,153 2hrs56mins 6hrs38mins 4hrs56mins
2015–16 Jan–Mar 5,523 2hrs46mins 6hrs13mins 4hrs55mins
2015–16 Oct–Dec 5,777 2hrs49mins 6hrs19mins 4hrs51mins
2015–16 Jul–Sep 5,743 2hrs37mins 5hrs52mins 5hrs2mins
2014–15 Apr–Jun 5,800 2hrs17mins 5hrs34mins 4hrs37mins
2014–15 Jan–Mar 6,311 2hrs32mins 5hrs50mins 4hrs38mins
2014–15 Oct–Dec 6,579 2hrs39mins 6hrs25mins 4hrs40mins
2014–15 Jul–Sep 6,674 2hrs31mins 5hrs54mins 5hrs3mins
2013–14 Apr–Jun 6,458 2hrs31mins 6hrs1min 4hrs48mins
2013–14 Jan–Mar 6,419 2hrs29mins 5hrs54mins 4hrs51mins
2013–14 Oct–Dec 6,600 2hrs23mins 5hrs40mins 4hrs55mins
2013–14 Jul–Sep 6,352 2hrs29mins 5hrs52mins 5hrs6mins
2012–13 Apr–Jun 6,274 2hrs18mins 5hrs11mins 5hrs4mins
2012–13 Jan–Mar 6,408 2hrs21mins 5hrs34mins 5hrs11mins
2012–13 Oct–Dec 6,595 2hrs22mins 5hrs31mins 5hrs12mins
2012–13 Jul–Sep 6,153 2hrs36mins 6hrs14mins 5hrs37mins
2011–12 Apr–Jun 5,727 2hrs24mins 5hrs13mins 5hrs19mins
2011–12 Jan–Mar 5,612 2hrs7mins 4hrs41mins 5hrs13mins
2011–12 Oct–Dec 5,634 2hrs7mins 4hrs28mins 5hrs21mins
2011–12 Jul–Sep 5,913 2hrs7mins 4hrs32mins 5hrs32mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 35,078 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 35,078
2016–17 31,751
2015–16 32,290
2014–15 33,833
2013–14 33,815
2012–13 33,267
2011–12 32,764
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 8,938
2017–18 Jan–Mar 8,604
2017–18 Oct–Dec 8,872
2017–18 Jul–Sep 8,664
2016–17 Apr–Jun 8,010
2016–17 Jan–Mar 8,050
2016–17 Oct–Dec 8,036
2016–17 Jul–Sep 7,655
2015–16 Apr–Jun 7,832
2015–16 Jan–Mar 8,022
2015–16 Oct–Dec 8,298
2015–16 Jul–Sep 8,138
2014–15 Apr–Jun 7,985
2014–15 Jan–Mar 8,347
2014–15 Oct–Dec 8,723
2014–15 Jul–Sep 8,778
2013–14 Apr–Jun 8,369
2013–14 Jan–Mar 8,370
2013–14 Oct–Dec 8,644
2013–14 Jul–Sep 8,432
2012–13 Apr–Jun 8,330
2012–13 Jan–Mar 8,219
2012–13 Oct–Dec 8,532
2012–13 Jul–Sep 8,186
2011–12 Apr–Jun 8,101
2011–12 Jan–Mar 7,970
2011–12 Oct–Dec 8,160
2011–12 Jul–Sep 8,533

Resuscitation presentations (require treatment immediately)

In 2017–18, 131 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 131
2016–17 97
2015–16 74
2014–15 115
2013–14 102
2012–13 112
2011–12 131
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 26
2017–18 Jan–Mar 29
2017–18 Oct–Dec 43
2017–18 Jul–Sep 33
2016–17 Apr–Jun 23
2016–17 Jan–Mar 21
2016–17 Oct–Dec 34
2016–17 Jul–Sep 19
2015–16 Apr–Jun 16
2015–16 Jan–Mar 19
2015–16 Oct–Dec 18
2015–16 Jul–Sep 21
2014–15 Apr–Jun 37
2014–15 Jan–Mar 29
2014–15 Oct–Dec 22
2014–15 Jul–Sep 27
2013–14 Apr–Jun 21
2013–14 Jan–Mar 29
2013–14 Oct–Dec 23
2013–14 Jul–Sep 29
2012–13 Apr–Jun 19
2012–13 Jan–Mar 26
2012–13 Oct–Dec 31
2012–13 Jul–Sep 36
2011–12 Apr–Jun 32
2011–12 Jan–Mar 33
2011–12 Oct–Dec 36
2011–12 Jul–Sep 30

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 5,871 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 5,871
2016–17 4,366
2015–16 4,442
2014–15 3,801
2013–14 2,939
2012–13 3,002
2011–12 2,848
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,574
2017–18 Jan–Mar 1,419
2017–18 Oct–Dec 1,439
2017–18 Jul–Sep 1,439
2016–17 Apr–Jun 1,178
2016–17 Jan–Mar 1,020
2016–17 Oct–Dec 1,042
2016–17 Jul–Sep 1,126
2015–16 Apr–Jun 1,198
2015–16 Jan–Mar 1,147
2015–16 Oct–Dec 1,110
2015–16 Jul–Sep 987
2014–15 Apr–Jun 899
2014–15 Jan–Mar 942
2014–15 Oct–Dec 993
2014–15 Jul–Sep 967
2013–14 Apr–Jun 718
2013–14 Jan–Mar 716
2013–14 Oct–Dec 708
2013–14 Jul–Sep 797
2012–13 Apr–Jun 691
2012–13 Jan–Mar 714
2012–13 Oct–Dec 768
2012–13 Jul–Sep 829
2011–12 Apr–Jun 729
2011–12 Jan–Mar 658
2011–12 Oct–Dec 694
2011–12 Jul–Sep 767

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 14,132 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 14,132
2016–17 12,795
2015–16 13,383
2014–15 12,878
2013–14 11,964
2012–13 11,730
2011–12 10,868
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,601
2017–18 Jan–Mar 3,390
2017–18 Oct–Dec 3,562
2017–18 Jul–Sep 3,579
2016–17 Apr–Jun 3,082
2016–17 Jan–Mar 3,230
2016–17 Oct–Dec 3,348
2016–17 Jul–Sep 3,135
2015–16 Apr–Jun 3,314
2015–16 Jan–Mar 3,096
2015–16 Oct–Dec 3,477
2015–16 Jul–Sep 3,496
2014–15 Apr–Jun 3,241
2014–15 Jan–Mar 3,222
2014–15 Oct–Dec 3,194
2014–15 Jul–Sep 3,221
2013–14 Apr–Jun 2,917
2013–14 Jan–Mar 2,870
2013–14 Oct–Dec 3,130
2013–14 Jul–Sep 3,047
2012–13 Apr–Jun 2,904
2012–13 Jan–Mar 2,748
2012–13 Oct–Dec 3,045
2012–13 Jul–Sep 3,033
2011–12 Apr–Jun 2,900
2011–12 Jan–Mar 2,597
2011–12 Oct–Dec 2,675
2011–12 Jul–Sep 2,696

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 13,048 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 13,048
2016–17 12,726
2015–16 12,668
2014–15 14,980
2013–14 16,557
2012–13 15,547
2011–12 15,244
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 3,217
2017–18 Jan–Mar 3,246
2017–18 Oct–Dec 3,359
2017–18 Jul–Sep 3,226
2016–17 Apr–Jun 3,273
2016–17 Jan–Mar 3,244
2016–17 Oct–Dec 3,259
2016–17 Jul–Sep 2,950
2015–16 Apr–Jun 2,942
2015–16 Jan–Mar 3,309
2015–16 Oct–Dec 3,226
2015–16 Jul–Sep 3,191
2014–15 Apr–Jun 3,389
2014–15 Jan–Mar 3,636
2014–15 Oct–Dec 3,963
2014–15 Jul–Sep 3,992
2013–14 Apr–Jun 4,100
2013–14 Jan–Mar 4,187
2013–14 Oct–Dec 4,204
2013–14 Jul–Sep 4,066
2012–13 Apr–Jun 4,046
2012–13 Jan–Mar 3,846
2012–13 Oct–Dec 3,964
2012–13 Jul–Sep 3,691
2011–12 Apr–Jun 3,752
2011–12 Jan–Mar 3,738
2011–12 Oct–Dec 3,735
2011–12 Jul–Sep 4,019

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 1,895 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 1,895
2016–17 1,766
2015–16 1,721
2014–15 2,055
2013–14 2,241
2012–13 2,863
2011–12 3,640
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 520
2017–18 Jan–Mar 520
2017–18 Oct–Dec 469
2017–18 Jul–Sep 386
2016–17 Apr–Jun 454
2016–17 Jan–Mar 535
2016–17 Oct–Dec 353
2016–17 Jul–Sep 424
2015–16 Apr–Jun 362
2015–16 Jan–Mar 450
2015–16 Oct–Dec 466
2015–16 Jul–Sep 443
2014–15 Apr–Jun 418
2014–15 Jan–Mar 516
2014–15 Oct–Dec 551
2014–15 Jul–Sep 570
2013–14 Apr–Jun 610
2013–14 Jan–Mar 567
2013–14 Oct–Dec 578
2013–14 Jul–Sep 486
2012–13 Apr–Jun 667
2012–13 Jan–Mar 882
2012–13 Oct–Dec 720
2012–13 Jul–Sep 594
2011–12 Apr–Jun 680
2011–12 Jan–Mar 936
2011–12 Oct–Dec 1,008
2011–12 Jul–Sep 1,016