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50 to 99 beds
This is a public hospital

Murwillumbah Hospital

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Time spent in emergency departments

Emergency department

This section shows data related to presentations (visits) to this hospital’s emergency department. Each visit is counted separately, so the number of presentations may not be equal to the number of people seen or treated by the emergency department if some people visited more than once. Here, ‘patients’ refers to the number of presentations.

This section shows the percentage of patients arriving at this hospital’s emergency department who commenced treatment within the maximum recommended time. Recommended maximum waiting times vary depending on the urgency of the patient's need for care (their triage category), as assessed by a healthcare professional in the emergency department. The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent.

Resuscitation waiting time (requires treatment immediately)

In 2017–18, 100% of resuscitation patients were treated immediately upon arrival (within 2 minutes) at the emergency department of this hospital, compared to its national peer group performance of 100%.

Year Number of patients Patients treated immediately Peer group average
2017–18 37 100% 100%
2016–17 30 100% 100%
2015–16 26 100% 100%
2014–15 34 100% 100%
2013–14 27 100% 100%
2012–13 32 100% 100%
2011–12 22 100% 100%

NP Reported data did not meet the criteria to calculate this indicator.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated immediately Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 11 100% 100%
2017–18 Jan–Mar 5 NP 100%
2017–18 Oct–Dec 15 100% 100%
2017–18 Jul–Sep 6 NP 100%
2016–17 Apr–Jun 6 NP 100%
2016–17 Jan–Mar 9 NP 100%
2016–17 Oct–Dec 5 NP 100%
2016–17 Jul–Sep 10 100% 100%
2015–16 Apr–Jun <5 NP 100%
2015–16 Jan–Mar <5 NP 100%
2015–16 Oct–Dec 11 100% 100%
2015–16 Jul–Sep 9 NP 100%
2014–15 Apr–Jun 7 NP 100%
2014–15 Jan–Mar 6 NP 100%
2014–15 Oct–Dec 12 100% 100%
2014–15 Jul–Sep 9 NP 99%
2013–14 Apr–Jun <5 NP 100%
2013–14 Jan–Mar 5 NP 100%
2013–14 Oct–Dec 13 100%* 100%
2013–14 Jul–Sep 7 NP 100%
2012–13 Apr–Jun 6 NP 100%
2012–13 Jan–Mar <5 NP 100%
2012–13 Oct–Dec 13 100% 100%
2012–13 Jul–Sep 9 NP 100%
2011–12 Apr–Jun 6 NP 100%
2011–12 Jan–Mar 5 NP 99%
2011–12 Oct–Dec <5 NP 100%
2011–12 Jul–Sep 7 NP 100%

Emergency waiting time (requires treatment within 10 minutes)

In 2017–18, 89% of emergency patients were treated within 10 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 85%.

Year Number of patients Patients treated within 10 minutes Peer group average
2017–18 1,247 89% 85%
2016–17 1,169 90% 86%
2015–16 1,120 90% 86%
2014–15 1,021 93% 86%
2013–14 824 93% 85%
2012–13 795 98% 88%
2011–12 494 94% 81%
Year Quarter Number of patients Patients treated within 10 minutes Peer group average
2017–18 Apr–Jun 286 91% 86%
2017–18 Jan–Mar 326 90% 86%
2017–18 Oct–Dec 299 88% 84%
2017–18 Jul–Sep 336 86% 83%
2016–17 Apr–Jun 298 91% 86%
2016–17 Jan–Mar 277 90% 86%
2016–17 Oct–Dec 284 88% 86%
2016–17 Jul–Sep 310 91% 87%
2015–16 Apr–Jun 269 91% 86%
2015–16 Jan–Mar 276 89% 85%
2015–16 Oct–Dec 248 92% 86%
2015–16 Jul–Sep 327 87% 85%
2014–15 Apr–Jun 279 90% 87%
2014–15 Jan–Mar 265 91% 87%
2014–15 Oct–Dec 248 96% 86%
2014–15 Jul–Sep 229 97% 86%
2013–14 Apr–Jun 208 96% 87%
2013–14 Jan–Mar 182 95% 86%
2013–14 Oct–Dec 214 91% 85%
2013–14 Jul–Sep 220 92% 81%
2012–13 Apr–Jun 217 100% 88%
2012–13 Jan–Mar 213 100% 90%
2012–13 Oct–Dec 193 100% 89%
2012–13 Jul–Sep 172 92% 86%
2011–12 Apr–Jun 104 95% 83%
2011–12 Jan–Mar 129 98% 81%
2011–12 Oct–Dec 142 93% 81%
2011–12 Jul–Sep 119 88% 78%

Urgent waiting time (requires treatment within 30 minutes)

In 2017–18, 89% of urgent patients were treated within 30 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 83%.

Year Number of patients Patients treated within 30 minutes Peer group average
2017–18 5,167 89% 83%
2016–17 5,004 91% 85%
2015–16 4,947 87% 84%
2014–15 4,667 91% 84%
2013–14 4,205 90% 82%
2012–13 4,290 89% 84%
2011–12 4,025 85% 80%
Year Quarter Number of patients Patients treated within 30 minutes Peer group average
2017–18 Apr–Jun 1,223 90% 84%
2017–18 Jan–Mar 1,266 88% 84%
2017–18 Oct–Dec 1,232 91% 83%
2017–18 Jul–Sep 1,446 87% 82%
2016–17 Apr–Jun 1,235 92% 85%
2016–17 Jan–Mar 1,233 91% 84%
2016–17 Oct–Dec 1,276 91% 85%
2016–17 Jul–Sep 1,260 92% 85%
2015–16 Apr–Jun 1,206 90% 85%
2015–16 Jan–Mar 1,183 87% 84%
2015–16 Oct–Dec 1,289 87% 85%
2015–16 Jul–Sep 1,269 85% 83%
2014–15 Apr–Jun 1,226 91% 85%
2014–15 Jan–Mar 1,133 90% 85%
2014–15 Oct–Dec 1,161 94% 84%
2014–15 Jul–Sep 1,147 92% 83%
2013–14 Apr–Jun 1,037 93% 84%
2013–14 Jan–Mar 1,056 91% 83%
2013–14 Oct–Dec 1,048 87% 83%
2013–14 Jul–Sep 1,064 90% 80%
2012–13 Apr–Jun 1,051 92% 84%
2012–13 Jan–Mar 1,097 87% 85%
2012–13 Oct–Dec 1,093 90% 84%
2012–13 Jul–Sep 1,049 87% 81%
2011–12 Apr–Jun 1,016 87% 82%
2011–12 Jan–Mar 976 89% 81%
2011–12 Oct–Dec 1,030 82% 80%
2011–12 Jul–Sep 1,003 83% 77%

Semi-urgent waiting time (requires treatment within 60 minutes)

In 2017–18, 91% of semi-urgent patients were treated within 60 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 84%.

Year Number of patients Patients treated within 60 minutes Peer group average
2017–18 8,516 91% 84%
2016–17 8,343 91% 85%
2015–16 7,941 87% 85%
2014–15 7,939 91% 85%
2013–14 7,065 90% 83%
2012–13 7,376 90% 83%
2011–12 7,523 87% 81%
Year Quarter Number of patients Patients treated within 60 minutes Peer group average
2017–18 Apr–Jun 2,071 93% 85%
2017–18 Jan–Mar 2,104 91% 84%
2017–18 Oct–Dec 2,126 95% 85%
2017–18 Jul–Sep 2,215 87% 82%
2016–17 Apr–Jun 2,041 89% 85%
2016–17 Jan–Mar 2,171 92% 85%
2016–17 Oct–Dec 2,087 91% 86%
2016–17 Jul–Sep 2,044 93% 85%
2015–16 Apr–Jun 1,826 91% 86%
2015–16 Jan–Mar 2,095 88% 85%
2015–16 Oct–Dec 2,126 86% 86%
2015–16 Jul–Sep 1,894 84% 84%
2014–15 Apr–Jun 1,893 89% 86%
2014–15 Jan–Mar 2,038 90% 85%
2014–15 Oct–Dec 2,004 94% 84%
2014–15 Jul–Sep 2,004 91% 84%
2013–14 Apr–Jun 1,658 94% 84%
2013–14 Jan–Mar 1,698 89% 83%
2013–14 Oct–Dec 1,882 88% 84%
2013–14 Jul–Sep 1,827 91% 81%
2012–13 Apr–Jun 1,695 94% 84%
2012–13 Jan–Mar 1,750 89% 84%
2012–13 Oct–Dec 1,914 89% 83%
2012–13 Jul–Sep 2,017 86% 81%
2011–12 Apr–Jun 1,896 88% 81%
2011–12 Jan–Mar 1,809 89% 83%
2011–12 Oct–Dec 1,913 87% 81%
2011–12 Jul–Sep 1,905 83% 80%

Non-urgent waiting time (treatment recommended within 120 minutes)

In 2017–18, 98% of non-urgent patients were treated within 120 minutes of arrival at the emergency department of this hospital, compared to its national peer group performance of 95%.

Year Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2017–18 1,279 98% 95%
2016–17 1,384 98% 95%
2015–16 1,211 96% 95%
2014–15 1,202 98% 95%*
2013–14 3,014 97% 95%*
2012–13 2,096 96% 95%
2011–12 1,567 96% 94%*

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients treated within 120 minutes Peer group average
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
NP† Results could not be accurately calculated as more than 10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 261 98% 95%
2017–18 Jan–Mar 354 99% 95%
2017–18 Oct–Dec 364 97% 95%
2017–18 Jul–Sep 300 99% 94%
2016–17 Apr–Jun 313 98% 95%
2016–17 Jan–Mar 358 98% 96%
2016–17 Oct–Dec 372 98% 96%
2016–17 Jul–Sep 341 99% 95%
2015–16 Apr–Jun 319 98% 96%
2015–16 Jan–Mar 350 97% 95%
2015–16 Oct–Dec 283 95% 95%
2015–16 Jul–Sep 259 95% 95%*
2014–15 Apr–Jun 228 98%* 96%*
2014–15 Jan–Mar 311 97% 96%*
2014–15 Oct–Dec 292 98% 95%*
2014–15 Jul–Sep 371 98% 94%*
2013–14 Apr–Jun 544 98% 95%*
2013–14 Jan–Mar 861 97% 95%*
2013–14 Oct–Dec 851 97% 95%*
2013–14 Jul–Sep 758 96% NP†
2012–13 Apr–Jun 588 98% 95%*
2012–13 Jan–Mar 495 97% 95%
2012–13 Oct–Dec 553 96% 95%
2012–13 Jul–Sep 460 94% 94%
2011–12 Apr–Jun 400 97% 94%*
2011–12 Jan–Mar 426 97% 94%*
2011–12 Oct–Dec 357 97% 94%*
2011–12 Jul–Sep 384 91% 94%*

This section shows the percentage of patients who departed the emergency department (ED) within four hours of arrival. Data are presented for all patients; and by triage category (the urgency of the patient’s need for care as assessed by an emergency department healthcare professional). The five triage categories are called: Resuscitation, Emergency, Urgent, Semi-urgent and Non-urgent. Data are also presented for patients admitted from the emergency department to the same hospital; and for patients discharged from the emergency department.

Percentage of all patients departing the emergency department within four hours of arrival

In 2017–18, 89% of all patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 86%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 18,144 89% 86%
2016–17 17,864 89% 87%
2015–16 17,157 89% 88%
2014–15 16,397 91% 88%
2013–14 17,075 92% 88%
2012–13 16,307 93% 87%
2011–12 15,234 89% 87%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 4,310 88% 86%
2017–18 Jan–Mar 4,531 89% 87%
2017–18 Oct–Dec 4,478 90% 87%
2017–18 Jul–Sep 4,825 88% 85%
2016–17 Apr–Jun 4,359 89% 87%
2016–17 Jan–Mar 4,556 89% 88%
2016–17 Oct–Dec 4,563 90% 88%
2016–17 Jul–Sep 4,386 89% 87%
2015–16 Apr–Jun 4,092 90% 87%
2015–16 Jan–Mar 4,488 90% 88%
2015–16 Oct–Dec 4,449 89% 88%
2015–16 Jul–Sep 4,128 89% 87%
2014–15 Apr–Jun 4,005 90% 88%
2014–15 Jan–Mar 4,188 91% 88%
2014–15 Oct–Dec 4,069 92% 88%
2014–15 Jul–Sep 4,135 92% 87%
2013–14 Apr–Jun 3,839 92% 88%
2013–14 Jan–Mar 4,331 91% 88%
2013–14 Oct–Dec 4,579 91% 88%
2013–14 Jul–Sep 4,326 93% 87%
2012–13 Apr–Jun 3,959 94% 87%
2012–13 Jan–Mar 4,031 94% 88%
2012–13 Oct–Dec 4,162 94% 87%
2012–13 Jul–Sep 4,155 93% 86%
2011–12 Apr–Jun 3,820 92% 88%
2011–12 Jan–Mar 3,765 91% 88%
2011–12 Oct–Dec 3,852 88% 88%
2011–12 Jul–Sep 3,797 86% 86%

Percentage of resuscitation patients (require treatment immediately) departing the emergency department within four hours of arrival

In 2017–18, 84% of resuscitation patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 64%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 37 84% 64%
2016–17 30 79% 65%
2015–16 26 92% 66%
2014–15 34 82% 67%
2013–14 28 89% 67%
2012–13 32 91% 70%
2011–12 23 100% 67%

NP Reported data did not meet the criteria to calculate this indicator.

* Interpret with caution: 5-10% of presentations had missing or invalid time data.

Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
NP Reported data did not meet the criteria to calculate this indicator.
* Interpret with caution: 5-10% of presentations had missing or invalid time data.
2017–18 Apr–Jun 11 82% 63%
2017–18 Jan–Mar 5 NP 66%
2017–18 Oct–Dec 15 80% 67%
2017–18 Jul–Sep 6 NP 61%
2016–17 Apr–Jun 6 NP 64%
2016–17 Jan–Mar 9 NP 67%
2016–17 Oct–Dec 5 NP 67%
2016–17 Jul–Sep 10 80% 62%
2015–16 Apr–Jun <5 NP 66%
2015–16 Jan–Mar <5 NP 66%
2015–16 Oct–Dec 11 91% 67%
2015–16 Jul–Sep 9 NP 64%
2014–15 Apr–Jun 7 NP 64%
2014–15 Jan–Mar 6 NP 69%
2014–15 Oct–Dec 12 73%* 67%
2014–15 Jul–Sep 9 NP 69%
2013–14 Apr–Jun <5 NP 69%
2013–14 Jan–Mar 5 NP 65%
2013–14 Oct–Dec 13 85% 71%
2013–14 Jul–Sep 8 NP 64%
2012–13 Apr–Jun 6 NP 69%
2012–13 Jan–Mar <5 NP 75%
2012–13 Oct–Dec 13 85% 71%
2012–13 Jul–Sep 9 NP 67%
2011–12 Apr–Jun 6 NP 74%
2011–12 Jan–Mar 5 NP 68%
2011–12 Oct–Dec <5 NP 66%
2011–12 Jul–Sep 8 NP 62%

Percentage of emergency patients (require treatment within 10 minutes) departing the emergency department within four hours of arrival

In 2017–18, 64% of emergency patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 66%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 1,254 64% 66%
2016–17 1,174 63% 67%
2015–16 1,127 68% 68%
2014–15 1,024 73% 68%
2013–14 825 74% 68%
2012–13 799 81% 68%
2011–12 495 74% 68%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 288 61% 66%
2017–18 Jan–Mar 329 61% 68%
2017–18 Oct–Dec 299 71% 67%
2017–18 Jul–Sep 338 65% 65%
2016–17 Apr–Jun 299 66% 67%
2016–17 Jan–Mar 278 66% 68%
2016–17 Oct–Dec 287 62% 69%
2016–17 Jul–Sep 310 59% 66%
2015–16 Apr–Jun 269 72% 69%
2015–16 Jan–Mar 277 64% 69%
2015–16 Oct–Dec 250 67% 69%
2015–16 Jul–Sep 331 69% 66%
2014–15 Apr–Jun 280 69% 69%
2014–15 Jan–Mar 267 72% 68%
2014–15 Oct–Dec 248 78% 68%
2014–15 Jul–Sep 229 75% 67%
2013–14 Apr–Jun 209 75% 69%
2013–14 Jan–Mar 182 73% 68%
2013–14 Oct–Dec 214 74% 69%
2013–14 Jul–Sep 220 75% 66%
2012–13 Apr–Jun 218 82% 67%
2012–13 Jan–Mar 214 78% 68%
2012–13 Oct–Dec 194 85% 69%
2012–13 Jul–Sep 173 79% 66%
2011–12 Apr–Jun 104 81% 69%
2011–12 Jan–Mar 129 80% 69%
2011–12 Oct–Dec 142 73% 69%
2011–12 Jul–Sep 120 63% 66%

Percentage of urgent patients (require treatment within 30 minutes) departing the emergency department within four hours of arrival

In 2017–18, 80% of urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 78%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 5,256 80% 78%
2016–17 5,115 80% 79%
2015–16 5,045 81% 79%
2014–15 4,751 85% 79%
2013–14 4,271 84% 78%
2012–13 4,376 87% 78%
2011–12 4,090 83% 78%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 1,244 77% 77%
2017–18 Jan–Mar 1,293 80% 78%
2017–18 Oct–Dec 1,249 83% 79%
2017–18 Jul–Sep 1,470 80% 76%
2016–17 Apr–Jun 1,259 80% 78%
2016–17 Jan–Mar 1,264 79% 79%
2016–17 Oct–Dec 1,301 81% 79%
2016–17 Jul–Sep 1,291 81% 78%
2015–16 Apr–Jun 1,231 82% 79%
2015–16 Jan–Mar 1,213 81% 79%
2015–16 Oct–Dec 1,311 81% 79%
2015–16 Jul–Sep 1,290 81% 78%
2014–15 Apr–Jun 1,243 83% 79%
2014–15 Jan–Mar 1,156 85% 79%
2014–15 Oct–Dec 1,177 86% 79%
2014–15 Jul–Sep 1,175 85% 78%
2013–14 Apr–Jun 1,050 86% 79%
2013–14 Jan–Mar 1,073 81% 78%
2013–14 Oct–Dec 1,072 83% 79%
2013–14 Jul–Sep 1,076 87% 77%
2012–13 Apr–Jun 1,070 88% 77%
2012–13 Jan–Mar 1,123 88% 79%
2012–13 Oct–Dec 1,110 88% 78%
2012–13 Jul–Sep 1,073 86% 77%
2011–12 Apr–Jun 1,029 85% 79%
2011–12 Jan–Mar 999 83% 79%
2011–12 Oct–Dec 1,044 84% 78%
2011–12 Jul–Sep 1,018 80% 76%

Percentage of semi-urgent patients (require treatment within 60 minutes) departing the emergency department within four hours of arrival

In 2017–18, 95% of semi-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 91%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 9,463 95% 91%
2016–17 9,287 95% 92%
2015–16 8,901 95% 91%
2014–15 8,728 96% 91%
2013–14 7,656 94% 91%
2012–13 8,060 96% 90%
2011–12 8,226 92% 90%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 2,306 95% 91%
2017–18 Jan–Mar 2,342 95% 91%
2017–18 Oct–Dec 2,347 95% 92%
2017–18 Jul–Sep 2,468 95% 90%
2016–17 Apr–Jun 2,269 95% 91%
2016–17 Jan–Mar 2,429 96% 92%
2016–17 Oct–Dec 2,351 95% 92%
2016–17 Jul–Sep 2,238 95% 91%
2015–16 Apr–Jun 2,040 94% 91%
2015–16 Jan–Mar 2,375 94% 92%
2015–16 Oct–Dec 2,397 95% 92%
2015–16 Jul–Sep 2,089 95% 91%
2014–15 Apr–Jun 2,103 96% 92%
2014–15 Jan–Mar 2,282 95% 91%
2014–15 Oct–Dec 2,178 96% 91%
2014–15 Jul–Sep 2,165 96% 91%
2013–14 Apr–Jun 1,796 95% 91%
2013–14 Jan–Mar 1,848 94% 91%
2013–14 Oct–Dec 2,046 94% 91%
2013–14 Jul–Sep 1,966 95% 90%
2012–13 Apr–Jun 1,826 96% 90%
2012–13 Jan–Mar 1,933 97% 91%
2012–13 Oct–Dec 2,079 96% 90%
2012–13 Jul–Sep 2,222 95% 89%
2011–12 Apr–Jun 2,070 95% 91%
2011–12 Jan–Mar 1,978 94% 91%
2011–12 Oct–Dec 2,113 89% 90%
2011–12 Jul–Sep 2,065 90% 89%

Percentage of non-urgent patients (treatment recommended within 120 minutes) departing the emergency department within four hours of arrival

In 2017–18, 99% of non-urgent patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 96%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 2,126 99% 96%
2016–17 2,255 98% 97%
2015–16 2,050 98% 97%
2014–15 1,846 99% 97%
2013–14 4,284 98% 97%
2012–13 3,035 99% 96%
2011–12 2,400 96% 95%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 460 99% 97%
2017–18 Jan–Mar 560 99% 97%
2017–18 Oct–Dec 567 99% 96%
2017–18 Jul–Sep 539 99% 96%
2016–17 Apr–Jun 525 98% 97%
2016–17 Jan–Mar 576 98% 97%
2016–17 Oct–Dec 618 99% 97%
2016–17 Jul–Sep 536 99% 97%
2015–16 Apr–Jun 548 98% 97%
2015–16 Jan–Mar 615 99% 97%
2015–16 Oct–Dec 479 97% 97%
2015–16 Jul–Sep 408 98% 97%
2014–15 Apr–Jun 369 98% 97%
2014–15 Jan–Mar 474 99% 97%
2014–15 Oct–Dec 450 99% 97%
2014–15 Jul–Sep 553 98% 96%
2013–14 Apr–Jun 777 99% 97%
2013–14 Jan–Mar 1,220 98% 97%
2013–14 Oct–Dec 1,232 97% 97%
2013–14 Jul–Sep 1,055 98% 97%
2012–13 Apr–Jun 835 99% 96%
2012–13 Jan–Mar 757 99% 96%
2012–13 Oct–Dec 766 98% 96%
2012–13 Jul–Sep 677 99% 95%
2011–12 Apr–Jun 611 97% 95%
2011–12 Jan–Mar 654 97% 95%
2011–12 Oct–Dec 549 97% 95%
2011–12 Jul–Sep 586 91% 95%

Percentage of admitted patients departing the emergency department within four hours of arrival

In 2017–18, 39% of admitted patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 60%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 1,069 39% 60%
2016–17 1,076 39% 63%
2015–16 1,242 45% 63%
2014–15 2,623 59% 61%
2013–14 2,628 63% 61%
2012–13 2,739 72% 62%
2011–12 2,568 66% 61%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 236 32% 60%
2017–18 Jan–Mar 273 42% 62%
2017–18 Oct–Dec 271 47% 61%
2017–18 Jul–Sep 289 34% 57%
2016–17 Apr–Jun 258 38% 62%
2016–17 Jan–Mar 260 41% 64%
2016–17 Oct–Dec 271 35% 63%
2016–17 Jul–Sep 287 40% 61%
2015–16 Apr–Jun 298 45% 64%
2015–16 Jan–Mar 296 45% 65%
2015–16 Oct–Dec 305 43% 64%
2015–16 Jul–Sep 343 46% 60%
2014–15 Apr–Jun 670 54% 61%
2014–15 Jan–Mar 639 56% 61%
2014–15 Oct–Dec 654 64% 62%
2014–15 Jul–Sep 660 63% 60%
2013–14 Apr–Jun 640 67% 63%
2013–14 Jan–Mar 636 58% 62%
2013–14 Oct–Dec 656 61% 62%
2013–14 Jul–Sep 696 68% 60%
2012–13 Apr–Jun 705 75% 61%
2012–13 Jan–Mar 642 69% 62%
2012–13 Oct–Dec 679 76% 62%
2012–13 Jul–Sep 713 67% 61%
2011–12 Apr–Jun 642 67% 63%
2011–12 Jan–Mar 623 68% 63%
2011–12 Oct–Dec 637 65% 62%
2011–12 Jul–Sep 666 64% 58%

Percentage of discharged patients departing the emergency department within four hours of arrival

In 2017–18, 92% of discharged patients departed this hospital's emergency department within four hours of arrival, compared to its national peer group performance of 90%.

Year Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 17,050 92% 90%
2016–17 16,786 92% 91%
2015–16 15,902 93% 91%
2014–15 13,762 97% 93%
2013–14 14,441 97% 92%
2012–13 13,557 98% 92%
2011–12 12,657 94% 92%
Year Quarter Number of patients Patients who departed ED within 4 hours of arrival Peer group average
2017–18 Apr–Jun 4,051 91% 90%
2017–18 Jan–Mar 4,257 92% 91%
2017–18 Oct–Dec 4,206 93% 91%
2017–18 Jul–Sep 4,536 92% 89%
2016–17 Apr–Jun 4,100 92% 91%
2016–17 Jan–Mar 4,296 92% 91%
2016–17 Oct–Dec 4,292 93% 91%
2016–17 Jul–Sep 4,098 92% 91%
2015–16 Apr–Jun 3,793 93% 91%
2015–16 Jan–Mar 4,182 93% 91%
2015–16 Oct–Dec 4,143 93% 92%
2015–16 Jul–Sep 3,784 93% 91%
2014–15 Apr–Jun 3,332 97% 93%
2014–15 Jan–Mar 3,546 97% 93%
2014–15 Oct–Dec 3,412 98% 93%
2014–15 Jul–Sep 3,472 98% 92%
2013–14 Apr–Jun 3,198 98% 93%
2013–14 Jan–Mar 3,692 97% 93%
2013–14 Oct–Dec 3,922 96% 93%
2013–14 Jul–Sep 3,629 98% 92%
2012–13 Apr–Jun 3,250 98% 92%
2012–13 Jan–Mar 3,389 98% 92%
2012–13 Oct–Dec 3,479 97% 92%
2012–13 Jul–Sep 3,439 98% 91%
2011–12 Apr–Jun 3,178 97% 93%
2011–12 Jan–Mar 3,137 96% 93%
2011–12 Oct–Dec 3,214 93% 92%
2011–12 Jul–Sep 3,128 91% 92%

This section shows information on the length of time spent in the emergency department (ED) from arrival to departure, including the median time patients spent in the emergency department (time until half of patients (50%) had departed from the emergency department) and the time until most patients (90%) had departed from the emergency department. Data are presented for all patients; patients treated and admitted to the same hospital; and patients discharged from emergency department (whether discharged, left at their own risk or referred to another hospital).

Time spent by all patients in the emergency department

In 2017–18, the median length of time for all patients to depart this hospital’s emergency department was 1 hour 26 minutes. The length of time until most patients (90%) had departed was 4 hours 12 minutes, compared to its national peer group performance of 4 hours 41 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 18,144 1hr26mins 4hrs12mins 4hrs41mins
2016–17 17,864 1hr23mins 4hrs10mins 4hrs32mins
2015–16 17,157 1hr29mins 4hrs8mins 4hrs28mins
2014–15 16,397 1hr15mins 3hrs49mins 4hrs27mins
2013–14 17,075 1hr17mins 3hrs41mins 4hrs27mins
2012–13 16,307 1hr13mins 3hrs28mins 4hrs33mins
2011–12 15,234 1hr21mins 4hrs7mins 4hrs29mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 4,310 1hr28mins 4hrs23mins 4hrs42mins
2017–18 Jan–Mar 4,531 1hr23mins 4hrs12mins 4hrs33mins
2017–18 Oct–Dec 4,478 1hr16mins 3hrs57mins 4hrs34mins
2017–18 Jul–Sep 4,825 1hr35mins 4hrs16mins 4hrs55mins
2016–17 Apr–Jun 4,359 1hr25mins 4hrs13mins 4hrs37mins
2016–17 Jan–Mar 4,556 1hr21mins 4hrs9mins 4hrs28mins
2016–17 Oct–Dec 4,563 1hr23mins 4hrs5mins 4hrs25mins
2016–17 Jul–Sep 4,386 1hr23mins 4hrs13mins 4hrs39mins
2015–16 Apr–Jun 4,092 1hr26mins 4hrs5mins 4hrs29mins
2015–16 Jan–Mar 4,488 1hr30mins 4hrs7mins 4hrs23mins
2015–16 Oct–Dec 4,449 1hr28mins 4hrs6mins 4hrs23mins
2015–16 Jul–Sep 4,128 1hr30mins 4hrs12mins 4hrs37mins
2014–15 Apr–Jun 4,005 1hr23mins 4hrs0mins 4hrs26mins
2014–15 Jan–Mar 4,188 1hr15mins 3hrs51mins 4hrs25mins
2014–15 Oct–Dec 4,069 1hr12mins 3hrs41mins 4hrs25mins
2014–15 Jul–Sep 4,135 1hr13mins 3hrs40mins 4hrs32mins
2013–14 Apr–Jun 3,839 1hr13mins 3hrs37mins 4hrs23mins
2013–14 Jan–Mar 4,331 1hr21mins 3hrs50mins 4hrs26mins
2013–14 Oct–Dec 4,579 1hr21mins 3hrs49mins 4hrs21mins
2013–14 Jul–Sep 4,326 1hr11mins 3hrs32mins 4hrs38mins
2012–13 Apr–Jun 3,959 1hr7mins 3hrs27mins 4hrs36mins
2012–13 Jan–Mar 4,031 1hr11mins 3hrs26mins 4hrs26mins
2012–13 Oct–Dec 4,162 1hr12mins 3hrs23mins 4hrs30mins
2012–13 Jul–Sep 4,155 1hr19mins 3hrs34mins 4hrs41mins
2011–12 Apr–Jun 3,820 1hr17mins 3hrs37mins 4hrs25mins
2011–12 Jan–Mar 3,765 1hr17mins 3hrs50mins 4hrs22mins
2011–12 Oct–Dec 3,852 1hr23mins 4hrs24mins 4hrs27mins
2011–12 Jul–Sep 3,797 1hr27mins 4hrs38mins 4hrs41mins

Time spent in the emergency department (patients treated and admitted to the same hospital)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department for admission to the same hospital was 4 hours 35 minutes. The length of time until most patients (90%) had departed was 8 hours 26 minutes, compared to its national peer group performance of 7 hours 34 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 1,069 4hrs35mins 8hrs26mins 7hrs34mins
2016–17 1,076 4hrs43mins 8hrs12mins 7hrs14mins
2015–16 1,242 4hrs15mins 7hrs31mins 7hrs16mins
2014–15 2,623 3hrs35mins 6hrs59mins 7hrs42mins
2013–14 2,628 3hrs21mins 6hrs35mins 7hrs36mins
2012–13 2,739 3hrs2mins 5hrs46mins 7hrs32mins
2011–12 2,568 3hrs11mins 6hrs22mins 7hrs35mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 236 5hrs7mins 9hrs31mins 7hrs33mins
2017–18 Jan–Mar 273 4hrs29mins 8hrs2mins 7hrs10mins
2017–18 Oct–Dec 271 4hrs4mins 7hrs33mins 7hrs24mins
2017–18 Jul–Sep 289 4hrs50mins 8hrs49mins 8hrs4mins
2016–17 Apr–Jun 258 4hrs47mins 8hrs15mins 7hrs24mins
2016–17 Jan–Mar 260 4hrs33mins 8hrs24mins 7hrs6mins
2016–17 Oct–Dec 271 4hrs45mins 7hrs49mins 7hrs6mins
2016–17 Jul–Sep 287 4hrs36mins 8hrs12mins 7hrs22mins
2015–16 Apr–Jun 298 4hrs13mins 7hrs21mins 7hrs6mins
2015–16 Jan–Mar 296 4hrs15mins 7hrs33mins 7hrs2mins
2015–16 Oct–Dec 305 4hrs21mins 7hrs37mins 7hrs11mins
2015–16 Jul–Sep 343 4hrs11mins 7hrs36mins 7hrs45mins
2014–15 Apr–Jun 670 3hrs50mins 7hrs26mins 7hrs43mins
2014–15 Jan–Mar 639 3hrs40mins 7hrs25mins 7hrs42mins
2014–15 Oct–Dec 654 3hrs20mins 6hrs45mins 7hrs36mins
2014–15 Jul–Sep 660 3hrs27mins 6hrs30mins 7hrs48mins
2013–14 Apr–Jun 640 3hrs16mins 6hrs26mins 7hrs27mins
2013–14 Jan–Mar 636 3hrs32mins 6hrs50mins 7hrs38mins
2013–14 Oct–Dec 656 3hrs29mins 6hrs28mins 7hrs31mins
2013–14 Jul–Sep 696 3hrs10mins 6hrs14mins 7hrs48mins
2012–13 Apr–Jun 705 3hrs4mins 5hrs23mins 7hrs29mins
2012–13 Jan–Mar 642 3hrs6mins 6hrs0mins 7hrs27mins
2012–13 Oct–Dec 679 2hrs41mins 5hrs22mins 7hrs26mins
2012–13 Jul–Sep 713 3hrs11mins 6hrs19mins 7hrs47mins
2011–12 Apr–Jun 642 3hrs10mins 6hrs14mins 7hrs29mins
2011–12 Jan–Mar 623 3hrs2mins 6hrs9mins 7hrs25mins
2011–12 Oct–Dec 637 3hrs17mins 6hrs23mins 7hrs27mins
2011–12 Jul–Sep 666 3hrs16mins 6hrs30mins 8hrs1min

Time spent in the emergency department (patients discharged)

In 2017–18, the median length of time for patients to leave this hospital’s emergency department (whether discharged, left at their own risk or referred to another hospital) was 1 hour 21 minutes. The length of time until most patients (90%) had departed was 3 hours 41 minutes, compared to its national peer group performance of 3 hours 58 minutes.

Year Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 17,050 1hr21mins 3hrs41mins 3hrs58mins
2016–17 16,786 1hr18mins 3hrs34mins 3hrs52mins
2015–16 15,902 1hr22mins 3hrs31mins 3hrs49mins
2014–15 13,762 1hr4mins 2hrs39mins 3hrs34mins
2013–14 14,441 1hr6mins 2hrs42mins 3hrs34mins
2012–13 13,557 1hr2mins 2hrs35mins 3hrs43mins
2011–12 12,657 1hr8mins 3hrs7mins 3hrs35mins
Year Quarter Number of patients Median time Time until most patients (90%) departed ED Peer group average
2017–18 Apr–Jun 4,051 1hr24mins 3hrs47mins 3hrs58mins
2017–18 Jan–Mar 4,257 1hr19mins 3hrs41mins 3hrs55mins
2017–18 Oct–Dec 4,206 1hr11mins 3hrs21mins 3hrs54mins
2017–18 Jul–Sep 4,536 1hr29mins 3hrs45mins 4hrs7mins
2016–17 Apr–Jun 4,100 1hr21mins 3hrs36mins 3hrs54mins
2016–17 Jan–Mar 4,296 1hr17mins 3hrs37mins 3hrs50mins
2016–17 Oct–Dec 4,292 1hr18mins 3hrs30mins 3hrs47mins
2016–17 Jul–Sep 4,098 1hr17mins 3hrs32mins 3hrs55mins
2015–16 Apr–Jun 3,793 1hr19mins 3hrs27mins 3hrs50mins
2015–16 Jan–Mar 4,182 1hr24mins 3hrs31mins 3hrs48mins
2015–16 Oct–Dec 4,143 1hr22mins 3hrs34mins 3hrs46mins
2015–16 Jul–Sep 3,784 1hr24mins 3hrs31mins 3hrs51mins
2014–15 Apr–Jun 3,332 1hr10mins 2hrs44mins 3hrs31mins
2014–15 Jan–Mar 3,546 1hr5mins 2hrs42mins 3hrs32mins
2014–15 Oct–Dec 3,412 1hr0mins 2hrs33mins 3hrs35mins
2014–15 Jul–Sep 3,472 1hr2mins 2hrs34mins 3hrs36mins
2013–14 Apr–Jun 3,198 1hr2mins 2hrs28mins 3hrs32mins
2013–14 Jan–Mar 3,692 1hr11mins 2hrs54mins 3hrs34mins
2013–14 Oct–Dec 3,922 1hr10mins 2hrs52mins 3hrs29mins
2013–14 Jul–Sep 3,629 1hr0mins 2hrs30mins 3hrs42mins
2012–13 Apr–Jun 3,250 0hrs57mins 2hrs25mins 3hrs44mins
2012–13 Jan–Mar 3,389 1hr1min 2hrs31mins 3hrs36mins
2012–13 Oct–Dec 3,479 1hr2mins 2hrs43mins 3hrs41mins
2012–13 Jul–Sep 3,439 1hr7mins 2hrs39mins 3hrs50mins
2011–12 Apr–Jun 3,178 1hr6mins 2hrs38mins 3hrs33mins
2011–12 Jan–Mar 3,137 1hr5mins 2hrs56mins 3hrs30mins
2011–12 Oct–Dec 3,214 1hr11mins 3hrs24mins 3hrs37mins
2011–12 Jul–Sep 3,128 1hr13mins 3hrs42mins 3hrs44mins

This section shows the number of presentations (visits) to this hospital’s emergency department. Data are shown for total presentations, and by the urgency of the patient’s need for care (their triage category), as assessed by a healthcare professional in the emergency department.

Total presentations

In 2017–18, 18,144 patients presented to this emergency department for treatment.

Year Number of patients
2017–18 18,144
2016–17 17,864
2015–16 17,157
2014–15 16,397
2013–14 17,075
2012–13 16,307
2011–12 15,234
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 4,310
2017–18 Jan–Mar 4,531
2017–18 Oct–Dec 4,478
2017–18 Jul–Sep 4,825
2016–17 Apr–Jun 4,359
2016–17 Jan–Mar 4,556
2016–17 Oct–Dec 4,563
2016–17 Jul–Sep 4,386
2015–16 Apr–Jun 4,092
2015–16 Jan–Mar 4,488
2015–16 Oct–Dec 4,449
2015–16 Jul–Sep 4,128
2014–15 Apr–Jun 4,005
2014–15 Jan–Mar 4,188
2014–15 Oct–Dec 4,069
2014–15 Jul–Sep 4,135
2013–14 Apr–Jun 3,839
2013–14 Jan–Mar 4,331
2013–14 Oct–Dec 4,579
2013–14 Jul–Sep 4,326
2012–13 Apr–Jun 3,959
2012–13 Jan–Mar 4,031
2012–13 Oct–Dec 4,162
2012–13 Jul–Sep 4,155
2011–12 Apr–Jun 3,820
2011–12 Jan–Mar 3,765
2011–12 Oct–Dec 3,852
2011–12 Jul–Sep 3,797

Resuscitation presentations (require treatment immediately)

In 2017–18, 37 patients presented to this emergency department requiring treatment immediately.

Year Number of patients
2017–18 37
2016–17 30
2015–16 26
2014–15 34
2013–14 28
2012–13 32
2011–12 23
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 11
2017–18 Jan–Mar 5
2017–18 Oct–Dec 15
2017–18 Jul–Sep 6
2016–17 Apr–Jun 6
2016–17 Jan–Mar 9
2016–17 Oct–Dec 5
2016–17 Jul–Sep 10
2015–16 Apr–Jun <5
2015–16 Jan–Mar <5
2015–16 Oct–Dec 11
2015–16 Jul–Sep 9
2014–15 Apr–Jun 7
2014–15 Jan–Mar 6
2014–15 Oct–Dec 12
2014–15 Jul–Sep 9
2013–14 Apr–Jun <5
2013–14 Jan–Mar 5
2013–14 Oct–Dec 13
2013–14 Jul–Sep 8
2012–13 Apr–Jun 6
2012–13 Jan–Mar <5
2012–13 Oct–Dec 13
2012–13 Jul–Sep 9
2011–12 Apr–Jun 6
2011–12 Jan–Mar 5
2011–12 Oct–Dec <5
2011–12 Jul–Sep 8

Emergency presentations (require treatment within 10 minutes)

In 2017–18, 1,254 patients presented to this emergency department requiring treatment within 10 minutes.

Year Number of patients
2017–18 1,254
2016–17 1,174
2015–16 1,127
2014–15 1,024
2013–14 825
2012–13 799
2011–12 495
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 288
2017–18 Jan–Mar 329
2017–18 Oct–Dec 299
2017–18 Jul–Sep 338
2016–17 Apr–Jun 299
2016–17 Jan–Mar 278
2016–17 Oct–Dec 287
2016–17 Jul–Sep 310
2015–16 Apr–Jun 269
2015–16 Jan–Mar 277
2015–16 Oct–Dec 250
2015–16 Jul–Sep 331
2014–15 Apr–Jun 280
2014–15 Jan–Mar 267
2014–15 Oct–Dec 248
2014–15 Jul–Sep 229
2013–14 Apr–Jun 209
2013–14 Jan–Mar 182
2013–14 Oct–Dec 214
2013–14 Jul–Sep 220
2012–13 Apr–Jun 218
2012–13 Jan–Mar 214
2012–13 Oct–Dec 194
2012–13 Jul–Sep 173
2011–12 Apr–Jun 104
2011–12 Jan–Mar 129
2011–12 Oct–Dec 142
2011–12 Jul–Sep 120

Urgent presentations (require treatment within 30 minutes)

In 2017–18, 5,256 patients presented to this emergency department requiring treatment within 30 minutes.

Year Number of patients
2017–18 5,256
2016–17 5,115
2015–16 5,045
2014–15 4,751
2013–14 4,271
2012–13 4,376
2011–12 4,090
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 1,244
2017–18 Jan–Mar 1,293
2017–18 Oct–Dec 1,249
2017–18 Jul–Sep 1,470
2016–17 Apr–Jun 1,259
2016–17 Jan–Mar 1,264
2016–17 Oct–Dec 1,301
2016–17 Jul–Sep 1,291
2015–16 Apr–Jun 1,231
2015–16 Jan–Mar 1,213
2015–16 Oct–Dec 1,311
2015–16 Jul–Sep 1,290
2014–15 Apr–Jun 1,243
2014–15 Jan–Mar 1,156
2014–15 Oct–Dec 1,177
2014–15 Jul–Sep 1,175
2013–14 Apr–Jun 1,050
2013–14 Jan–Mar 1,073
2013–14 Oct–Dec 1,072
2013–14 Jul–Sep 1,076
2012–13 Apr–Jun 1,070
2012–13 Jan–Mar 1,123
2012–13 Oct–Dec 1,110
2012–13 Jul–Sep 1,073
2011–12 Apr–Jun 1,029
2011–12 Jan–Mar 999
2011–12 Oct–Dec 1,044
2011–12 Jul–Sep 1,018

Semi-urgent presentations (require treatment within 60 minutes)

In 2017–18, 9,463 patients presented to this emergency department requiring treatment within 60 minutes.

Year Number of patients
2017–18 9,463
2016–17 9,287
2015–16 8,901
2014–15 8,728
2013–14 7,656
2012–13 8,060
2011–12 8,226
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 2,306
2017–18 Jan–Mar 2,342
2017–18 Oct–Dec 2,347
2017–18 Jul–Sep 2,468
2016–17 Apr–Jun 2,269
2016–17 Jan–Mar 2,429
2016–17 Oct–Dec 2,351
2016–17 Jul–Sep 2,238
2015–16 Apr–Jun 2,040
2015–16 Jan–Mar 2,375
2015–16 Oct–Dec 2,397
2015–16 Jul–Sep 2,089
2014–15 Apr–Jun 2,103
2014–15 Jan–Mar 2,282
2014–15 Oct–Dec 2,178
2014–15 Jul–Sep 2,165
2013–14 Apr–Jun 1,796
2013–14 Jan–Mar 1,848
2013–14 Oct–Dec 2,046
2013–14 Jul–Sep 1,966
2012–13 Apr–Jun 1,826
2012–13 Jan–Mar 1,933
2012–13 Oct–Dec 2,079
2012–13 Jul–Sep 2,222
2011–12 Apr–Jun 2,070
2011–12 Jan–Mar 1,978
2011–12 Oct–Dec 2,113
2011–12 Jul–Sep 2,065

Non-urgent presentations (treatment recommended within 120 minutes)

In 2017–18, 2,126 patients presented to this emergency department requiring treatment within 120 minutes.

Year Number of patients
2017–18 2,126
2016–17 2,255
2015–16 2,050
2014–15 1,846
2013–14 4,284
2012–13 3,035
2011–12 2,400
Year Quarter Number of patients presenting to the emergency department
2017–18 Apr–Jun 460
2017–18 Jan–Mar 560
2017–18 Oct–Dec 567
2017–18 Jul–Sep 539
2016–17 Apr–Jun 525
2016–17 Jan–Mar 576
2016–17 Oct–Dec 618
2016–17 Jul–Sep 536
2015–16 Apr–Jun 548
2015–16 Jan–Mar 615
2015–16 Oct–Dec 479
2015–16 Jul–Sep 408
2014–15 Apr–Jun 369
2014–15 Jan–Mar 474
2014–15 Oct–Dec 450
2014–15 Jul–Sep 553
2013–14 Apr–Jun 777
2013–14 Jan–Mar 1,220
2013–14 Oct–Dec 1,232
2013–14 Jul–Sep 1,055
2012–13 Apr–Jun 835
2012–13 Jan–Mar 757
2012–13 Oct–Dec 766
2012–13 Jul–Sep 677
2011–12 Apr–Jun 611
2011–12 Jan–Mar 654
2011–12 Oct–Dec 549
2011–12 Jul–Sep 586